ADT Security Services

ADT charged an initial permit fee to us for an alarm They did not file it with the city and we incurred fines for it
We bought a home in San Francisco in 11/ During our initial move in we had ADT come out and install a security alarm On that initial installment we paid a $dollar fee (estimate) for a permit to the city of San Francisco We had four alarms within the first six months of having the alarm put in With the initial alarm we had a service call out to ADT and they came out and replaced batteries to the said monitor with faulty alarm We contacted ADT at that point as we recieved a letter from San Francisco city tax collectors on fees for alarms as well as having an unpermitted alarm We paid for the initial alarm permit in 11/ By months later- with multiple phone calls and no resolution to the situation (we had accumulated late fees for these charges), we still have no resolution We called ADT multiple times speaking to multiple m

On Thursday, June 2017, my truck (parked in front of my home) was burglarizedThe thief stole over $worth of equipment from my vehicle and the Pulse system only caught him exiting the vehicle with the items he stoleWhen I contacted customer service, an unconcerned customer service representative placed me on hold to inquire about why the thief was able to rifle through my vehicle practically unnoticed by my theft-detection-deterrent systemWhat she discovered is my camera was asleep for five minutesApparently ten minutes prior to the theft the camera caught a little motion, went to sleep for five minutes and then woke back up to catch the thief exiting the vehicleWhen the salesman sold the cameras he never told me that the system goes to sleep in between shotsWhich explains why I appear to miss some things that I believe I should have captured on filmHe claimed it was a live-feedWhich I am now learning it is NOT a live-feed systemI have had ADT for well over

Tried times to cancel by phone
Tried times to cancel by phone

My residence was not sending a signal to adtTherefore , I called times to schedule a service call and still not able to book serviceRidiculous!!
Addess is ** ***

Canceled service in April I'm still being charged
Service was canceled on April 11, due to death of consumer I called them and was told it could not be canceled without a copy of the death certificate I emailed them a copy along with a note asking them to cancel the service They still have not canceled the service and I'm still being charged for this service I have called multiple times, resent the death certificate and still they continue to charge me The last call I was told it would be canceled and I could expect a refund

FRAUDULENT CHARGES OF SERVICE NOT PROVIDED
I am a resident at ** *** *** *** *** XXXXX I requested ADT (your company) to install the security system to my house which was installed on 7/10/I was charged $ for installation which I paid It was brought to my attention by my spouse when he was reviewing the contract that ADT collected that money although promised free installationI signed a contract for the term of years which was completed on 7/9/After completion of contract I renewed services year by year with pre-payment plan The last few years I noticed our charges were getting higher and higher compared to ADT own advertised price and the competitorWe contacted in the past regarding this, but ADT shut us down with an excuse that the rate was only for the new customers My husband with my permission contacted ADT for discount rate and when ADT refused, he tried to cancel ADT service in January 2015, but ADT representative

Failure to correct a problem created by ADT
I have had ADT monitoring for many years In October, I discovered, by accident, that my alarm service had been discontinued In calling ADT, I eventually learned that a person named Patrica (I don't know who that is) cancelled my contract in July When my contract was cancelled, and my monitoring was discontinued, ADT gave me no notice of this change I thus went without monitoring, while away from home, for several months When, in October, I learned of the cancellation, I was told that they could reinstate the service I was not told, however, that I would have to commit to a new, long term contract I did, however, receive a confirmation of my order by e-mail Fortunately, I read the entire confirmation, including the small print From that, I learned that I would be commitying to a month contract, all for the sake of correcting ADT's own error When I called to object, they offered a month contract I cannot agr

Hello I purchased a home in Maricopa, AZ in April of I signed up for an ADT security system I did not pay any money up front, but my monthly bill was $ In March of I notified ADT that I would be moving out of the home on April 17, 2018, and would like the service discontinued I was aware that I had a contract with ADT, and was told that if the new owners of the home would sign on with ADT, I wouldn't have to 'buy out' my contract I arranged with the new owners to have them sign on with ADT I had to contact ADT in June of because the $was still being taken out of my bank account two months after I had moved out At that time, they said, once again, that they would turn off the service I thought the service was shut off on April 17, In July I started getting bills for the $which is apparently what I have left to 'buy out' my contract I called ADT once again to explain that the new owners had said they were signing up with ADT A

ADT not monitoring my home
ADT customer account #XX-XXXXXX
I have contacted ADT regarding the fact that they are not monitoring my home yet they are still charging me a monthly paymentTheir response was that I need to tell them when there is an issue If they are truly monitoring my home as they should be they should know there is an issue, should they not? That's the whole point of having security Their second response was that I should call techor cancel my service

My fees kept increasing every year to beyond new installs and without any equipment upgrades Eventually it seemed unfair that as a loyal customer I was paying more and more for less security equipment (bells and whistles) in place in my home so I decided I would be better off cancelling and being a new customer for another company or returning to ADT after a period of absence So now I have called and spoken to someone on different occasions over a month period Each time, I am told that my service will be cancelled and for some reason it was not processed correctly the previous time I called Each call takes me over minutes speaking to women who has a huge attitude Still my service has not been cancelled and I keep getting overdue notices At this point I will pay anything to just end this relationship Making it so difficult to cancel seems like a deceptive and unfair business practice

I sent this email to ADT CEO *** ***
"Hello*** I hope this inMail isn't to much of an intrusionI was reaching out to you today because I canceled my account today due to the gateway being non functional last night during a robbery next doorI was asked by Law Enforcement and our communities security to provide video footage If I was able tooWhen I logged into pulse.adt Is when I first realized that the cameras had been offline and we're currentlyWhen I woke this morning they were back online and functioning properlyI contacted support today to ask why I was not notified that the cameras were offline and was told that that's not something ADT will monitor for, it will monitor for ADT system but not the cameras because it was not possible to do soThe representative went on to say that we, consumer would first no if we tried logging into the system and we either couldn't or if we could log in we wold see that it was offline as I didUnderstanding that portion I explained that if that's the case ADT can in-fact monitor if surveillance goes down via the web application fairly easyI know I've undoubtedly oversimplified a very complex system you oversee at ADT, I'm only speaking from that little window of monitoring whether a system/service has gone down, offline, etcI explained that I was no longer comfortable keeping ADT knowing this and the representative canceled my accountHe did explain that I am in a year contract so early termination of the contract was roughly $
*** without wasting more of your time on this story, I would like to say that I genuinely feel that due to my hardware/service failing and not being notified of it during an opportune time that I should be granted forgiveness of the early termination feePlease consider this
Sincerely,
***"
In response he had his social media specialist contact me to resolve or should I say retain my business
So essentially people you need to understand, ADT does not report to you if your camera system is downAs this picture shows it is possible http://e.dika.io/ifde ADT does not report or even know if your whole security system has gone offline as the "social media specialist" told me just now that there is nothing showing either my security system or camera system were offlineTo add insult to injury, they respond to very valid questioning of defects of their system with denial of fault on their endI'm writing this review as a current customer which has canceled their contract early and will be terminated Feb4thI will probably end up having to pay the $early cancelation fee now and have to fight this in courtThe unfortunate fact is I'm very able to do this and willing but do you want to deal with a company that you might have to go to court with just to defend your position with valid arguments? Please stay away from ADT and look into other alternatives
Lawsuit will ensue

We had issues in 2013-and ADT system sent alarms City of *** has charged us $
Our Account # is XXXXXXX We had issues in 2014-and ADT system sent alarms City of *** charged us $
We called ADT and the representative told us that we can request claim after we make payment to the City We tried to get this
waived and updated ADT, but City finally decided not to waive
We called ADT and they asked me to make payment to City and then send them a invoice
NOW ADT refuses to make payment to us and incorrectly are checking with City of *** rather that City of ***

Contacted ADT within days later; the system did not meet our medical needsNo contract signed; ADT refuses to remove; service; or honor warranty
The following is a timeline of events for account XXX-XXX-XXX:
Aug 31st, alarm system installed, we discovered the system wouldn't meet our needsThe door chime was not loud enough when a door was openedAlso, the phone apps as well as the moveable keypad were not allowing us to arm the system
Sept 1st, Michelle informed our Sales rep, Rob *** of the problems and that this system wouldn't meet our needs even if it did workHe said that ADT has another system that would work for us and that he would have a scheduler call us to schedule for sometime between Sept - 8th since we were leaving on vacation Sept 9th
Sept 7th, ADT calls and informs us that a tech would be coming out on Sept 8th, ADT never called to schedule this time and Michelle had to cancel a PT appointment for our son to accommodate
Sept 8th, the tech,M

adt has been billing and getting paid for years on a fraudulent contractsometime ago adt did a control modification at our house and was told had to sign stating I understood the action of the boxI did and then was told I singed that as a contract when it stated right on the paperwork it was a rider to go with the original contractthey tried flip flopping that on me alsoI never signed the contract someone else did sent them copies of my signature my drivers license our lease,tried to do the paperwork they sent did not understand so called to see if they could send me a sample of the affidavit lady got mad and hung up on meI was a payee on the original ladies paper work for this contract and advised them of her loss of income it got ugly and then they started on mepayments were auto pay from her account so never realized the contract was not validI packed there equipment and asked for a return label have not received it eitherI have photos of shabby install job and ser

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

Slowest reply ever to our demandASked for new key fobs and it took almost a year to actually have someone finally ship the key fobsCan't update wach key fob to its own name; they have to do it and it only can do it with a time that the key fob was used which is a pain in the butt to do!! After years, I actually got to talk to someone that new what she was doingI wish I could remember her name because she really worked hard at my requests and never once left it alone

I wish you didn't have to give a star When I signed up for my security system I was told if I moved the equipment would stay with home and they would put new equipment in new home Well what they decided not to say was that i'd be charged a moving charge and then have to pay for new equipment or i'd have to pay an absurd amount of money to cancel my contractSo, I went with very basic service so I didn't have to pay the cancellation fee Then I got married, moved in with my husband and yet again they want to charge me a lot for new equipment and now i'm being charged $to cancel my contract
This is such a scam!!! Companies should not be able to do this to people Shame on you for taking advantage of people like this

No ADT anymore!!! It is not because of security service, it is because the way ADT charge me! Their payment charging and adjustment is super ridiculous!
When I stop service, they do not provide me a refund automaticallyThey need customer to ask for the money!!! if I don't pay attention to my bill, it seems they will never give me the money back! I request the refund today since I just realize there is no check mailed to me after I requested to stop service for months& they told me I will receive my refund in Decsince there is days hold& 7-business days for processing! How can a company do business like this!!! Super Super terrible!!!
In addition, after I request the refund, I checked my part bill history, I am surprised that I have a invoice charge for Oct 2018, since my service was stopped in Sep I don't understand how ADT did the adjustment, since on the final invoice of Sep, they already charged me for the earlier termination fee I though it is the final invoice and they should refund me whatever shows on that minus balance
Then I questioned them and they said the refund amount is correctThe ADT answer is that they didn't charge me for the Oct, If ADT didn't charge me why it shows an invoice for the whole month of Oct which I don't have any service with them and refund me based on the final balance due of this Oct invoice balance? After I insisting them to go into it, they are saying the adjust credit in Sep contains the charge for Oct, that's why they didn't charge me for Oct I am not exactly sure whether this is correct or not! since from the way they did, it do looks like they charge me for the Oct service! I don't think I will choose ADT anymoreIt is a terrible experience with the billing issue It is the first time, I saw a company stopped the service without providing the refund automatically & billing history record keeps on shows invoice for the non-service month and still insisting everything is correct! I just do hope I will get my refund on the amount ADT said now without loosing more money on that unbelievable invoices!

ADT deactivated active smoke detectors in home without my knowledge when activating security systemADT left me without functioning smoke detectors
In January 2016, I signed a contract with ADTI was told at the time of the installation that "everything" was now being monitored by ADTIt turns out that I never had smoke detector monitoringI was duped by the sales rep who installed the systemThe bigger problem is that when ADT sent its authorized dealer to install their security system, they deactivated the smoke alarms that were existing in our homeWe have a brand new house, and we have hard wired smoke detectorsThey were working when we moved in, they were working before ADT mucked with our systemWe know this because if they weren't, we would have never been given the certificate of occupancy necessary for us to move into the houseAnd ADT never told me (during the install or after) that by ADT taking over the security system, they would be deactivating my smoke dete

ADT on 9/17/signed contract to install wireless sensors for $ ADT is not honoring the contract
On 9/17/my wife completed a contract to install wireless sensors for $ A tentative installation date was schedule in November
The window contractor we were working with was behind schedule so prior to the installation date we notified ADT They said everything is fine and to call when ready
When we called back the 1st week of January to have the sensors installed we were told the contract was cancelled When asked why we were told it was invalid but they would not provide a reason
The contract gives them the ability to cancel but requires ADT to provide notification No notification was provided
During the discussions over several phone calls we have been offered various solutions all requiring increased cost ranging from $to $1,for the service ADT cannot seem to even provide a consistent response
Additionally during the calls some