ADT Security Services

Despite cancelling my service on 2/25/2015, ADT continued to bill me for my service
On or before 1/- I called ADT to discuss cancellation, in anticipation of relocating from my house to a neighborhood where the police direct-monitor alarm systems (on 2/25) Received E-mail survey request follow up from ADT asking for feedback on my contact with their customer service folks
2/24/- Closed on new house / took possession of house
2/25/- Moved into new house
2/25/- Phone call from Shane *** of ADT He called me, following up on the cancellation of my service, and spoke with me about why I cancelled my service During our conversation, I explained how I moved to University *** where the police direct monitor their own alarms
2/25/@ 6:PM - Follow up e-mail from Shane *** of ADT confirming my conversation ealirer that day
From 4/21/- 6/21/- ADT proceeds to bill my credit card for the following unauthorized charges on the follo

Cancelled service for ADT health and ADT burgular alarm
ADT refuses to cancel my services and continues to pull money from my acct
Cancelled service for ADT health and ADT burgular alarm only to be ignored several times aftercalling customer no serviceThey make you set up autopay at time of installThey continue to pull money from two different accounts I have to keep my service going

I returned $worth of equipment to ADT, but never received a refund
I cancelled my ADT service within the approved 3-day window I returned $worth of equipment to them on 8/12/16, fo r which I was to receive a refund in 7-business days I have called times to request my refund, most recently on 10/12, and each time I was told that my refund was "coming in 7-business days." I am due a refund in the amount of $immediately

ADT Home security presented me a contract for an alarm systemI was made aware that all of my equipment was working correctly to arm and disarm the systemThis is a breech of ContractHowever, not knowing my sensor in my dining room area was not working causing me to falsely securing my home and myself The salesman used an old sensor from my alarm system about years or more oldHowever he assured me that my system worked I called to cancel out this contract, the manager stated that I can but I would be responsible for paying $ in full of the month contractPlease have this Company to refund me all of my money paid towards installation and to come and retrieve their equipment as soon as possible I should not be kept in a contract if my equipment was not working properly Money was taken from my credit card without me knowing or the salesman explaining this upfront I no longer want to deal with alarm Companies
Product_Or_Service: ADT Home Security monitor

We were sold a system & told the motion detectors wouldn't interfere with pets, yet our pets set it off making it unusable, company refuses to cancel
When we were sold this system, we were told that our pets would not set off the motion detectorsThe sales person said the installer would place them at a level that would not set them offOur pets set them off so we can never set the system
We have called numerous times over the span of months trying to cancel this system because it does not function in the way it was sold to usThe company has told us that pets do set off the systems and if we want to cancel, we must pay upwards of $1,
We were deceived into the functionality of the product to get us into a contract and even though they acknowledge the product doesn't work the way they sold it as, they refuse to waive the fee and break the contract

I signed up for ADT alarm service in ADT states I have a contract for three yearsThe billing, unbeknownst to me was increased every month without my knowledge or consentI called ADT and spoke with a supervisor, Kasey, who told me she would email me a copy of the contractKasey never emailed me the contract, and refused to remove the excessive billing charges from my accountI am extremely upset by these deceptive business practices, and that I have been charged more than the original agreed upon monthly contractual amountI would like the charges that I did not agree to refunded and I would like no more fraudulent charges to my account with themPlease help ADT refuses to correct the issue and will not even provide me a contract that I have allegedly agreed to
Product_Or_Service: Alarm service
Account_Number: XXXXXXXX

We were told at siand when we first tried to cancel our service that the contract was 2-yearsCalled again at 2-years they said contract is 3y
We moved to ***, ** and decided to sign up for ADT services due to the safety concerns in the neighborhoodWe signed up April of and were told on the phone it was a 2-year contractWe called when we moved last year to cancel and the person on the phone said it was a 2-year contract and we were better off just waiting to cancel a month before the 2-year mark so we aren't penalized for early cancellationWe have been paying to secure an unoccupied house since we officially moved in November of 2015, waiting to cancel appropriately as the customer service representative explainedI called today (3/23/2016) to give our 30-day notice and cancel our services so we are not penalized only to find out it was actually a 3-year contract and that we now owe over $to cancelI reached out to the public to help remedy this situation

Made multiple requests for certification of monitoring for insurance purposes, but repeated calls did not result in such a document
On or about March 1, 2016, I called to request a certificate of monitoring for insurance purposes Second attempt on or about March 30, for same Third attempt on or about April 30, Fourth attempt on December 22, On the fourth attempt, was told a certificate was only available using the internet This severely conflicts with previously provided information Insurance discounts thus lost Followed up to cancel service

ADT will not cease to discontinue billing me after call to them to disconnect service
Three calls were made to ADT customer service, at XXX-XXX-XXXX- one in March 2016, again in April 2016, and a third time in May I stated we had moved and did not have need for their service(s) anymore
Each time the company rep responded that they would disconnect and stop billingOn the April call, they added that I was due a refund and would get it to meNo action from them!
As I have no deed for their service at this time, why are they not doing what they said they would do, and stop billing me
Please have them finish the job they said they would do
Thank you,
*** ***

Obviously beware it is a year contract you are committing to They also sign you up at a low price for monthly service and then corporate jacks that price up over that time period by an average of $bucks a month-$bucks a year Then when you have fulfilled your years and call to cancel they suddenly offer to cut your monthly service fee by $or $bucks a month I found this insulting Huge hassle to actually canccalled in and then they made us send in a letter Then they sent us a notice that rates would be increasing again and they claimed no record of our phone call to cancel or letter received There are better options out there for most homeowners and their needs Stay away from signing on for years with no control over rate increases and then an incredibly difficult cancellation process

Faulty alarm and bogus contract
Our alarm hasn't worked correctly for yearsWe have multiple homes secured with this service and one of our tenants are having the same problem we were so we canceled that serviceThe unit makes us bypass different sensors and goes off for no reason at all hours of the nightFor the past months without fail every weekend the alarm will go off around 4-5amThis has been horrible for the past years but now my wife is pregnant with our 6th child and she also has LupusWe have had the police come out for alarms that we have had to pay for and that makes me angry because our brothers in blue have so many more important issues they should be dealing withMy dogs go crazy when they hear the alarm go off and one day while I was at work and the wife was at the commissary the alarms went off (for no reason) for over minutesI have had ADT technicians out here on more than occasion and obviously they don't know what they are doingI calle

FIRST, I've no idea what the name of the website was/is that generated the pop up ad for a "free trial sample" of Allegro Anti Aging Cream, that appeared on my computer screen one night, a few months ago To this date, I've found about five websites that offer the same "free trial sample" of the same product, and NONE share the name of this Revdex.com business, VENUS LABS, but they all share the same business location and contact phone numbers
SECOND, I normally close pop up ads ASAP, and I regret not doing so on the aforementioned evening I admit to thoroughly reading the limited information about the product and considering ordering it However, after entering some personal information in the 'boxes,' I discovered there was a $shipping fee attached to the "free trial sample," so I changed my mind, and quickly deleted all of the information from the 'boxes,' or SO I THOUGHT
THIRD, while at the unknown website, I never saw ANY terms or conditions to be read in the limited i

The ADT secured home was remodeledThe entire security system was removed by the contractor in March and sold for scrap metal in AprilThe service was cancelledI received an email in December the system was still communicating with ADTI got a letter, Jan 19, threatening fines my unpaid bill was being sent to collectionADT is the new AOL, impossible to get rid of

On October 1, I sold my business located at *** *** *** ** in Minneapolis,mn , XXXXXAt the time the new owner called ADT to have them come switch the system into his possessionADT came out, changed the codes and transferred the excisiting system to the new owner, with his own billing accountBut adt kept drafting monthly money out of my account for a system that no longer existed in my name, as well as collecting payement from the new owner for that sweet double dippingI called and had them cancel the account when I discovered the money being pulled out for no reasonThey charged for months worth of 'service? on an alarm than no longer existed, and they are refusing to return my money
Account_Number: XXXXXXXXX

There was an existing ADT system in the home I moved intoI was told my bill with everything would be a month.My bill each month is
They have it automatically coming out of my account, they woildnt allow me to pay any other wayNothing initially discussed is the same, they are shadyNothing I was quoted or signed up for is the sameThey have been overcharging me.please have them cancel my contract for free

Not honoring repair commitments to system
after I called ADT to give them notification that I would be canceling my system after 12+years that I started to have issues with the system arming and disarming without input from myselfThis seemed very coincidental that the system would start acting up after cancelationI was still on contract when I called in and they sent out a technician to have a look at itThe technician said that the issue was probably the electronics and if it kept happening after powering down the system to call back to have the electronics replaced
When I called back a couple days later as the problem did not go away I was told that because the contract went out of service that they would not come out to fix the problem even though it was reported during my contract period
I have tried to resolve it by talking to a supervisor/manager in the call center named Bonny but am getting no whereThey said all they can do is tell me to power down the systemU

ADT is the worst company I have ever dealt with Very rude (beyond rude really) when I called to cancel serviceI was put on hold to "come up with" a "better" reason for cancelling my service I will never be an ADT customer again I also do not understand how ADT gets an A+ rating from Revdex.com when they have 94% negative reviewsStay away from ADT

ADT has rendered my equipment that I bought outside of the contract no longer usable, the list includes garage door openers,thermostats, cameras
I purchased equipment outside of my ADT contract for equipment compatible with ADT's Pulse system,
I spent over $dollars between the two garage door openers($ea, $total) two thermostats($ea, $total) four indoor cameras($ea, $total) one outdoor camera($125) and one nightstand tablet($200)
I have discontinued their service due to the high cost of the system and their insistence on billing on three month increments instead of standard monthly billing

Deceived by ADT vendor
I'm an engineer and a foreignerSo when I came to the USA to study, I rented a houseIt was me offered the service of ADTAs I did not know the English language very well, I asked what the payment was likeI was informed that I would pay the first months, I would leave a security deposit of dollars and after months I would pay month to MonthSo, I did that
When I tried to cancel the contract after year, because I'll need to return abroad, it was told me that the contract was years udring and that the fine was more than dollars
This is absurd, because a foreigner with a rented house would never make a year contract, because nothing was ever given to me and the house was already ready(installation)
Clearly I was deceived by not knowing a contract in the English language
I request intervention to proceed with the cancellation and use my security deposit to pay this last month that has not even won the invoice

#XXXXXXXX Being charged for service after service had been cancelledTurn in for ADT main office called time told would zero acct
Sold house at *** *** *** *** ** XXXXX in AugCalled ADT cancelled Service paid all bills to move date plus two month called main office to cancel again told they would zero bill and issue a credit due to new homeownersCalled again as bill keep coming told again would zero account and issues creditThe sales rep was Angela *** the account number is XXXXXXXXWe have now been turned over to *** collection in *** *** *** *** *** *** ** XXXXX X-XXX-XXX-XXXX a letter has been sent to dispute this claim If you have any question please call me or my wife Ashley *** at XXX-XXX-XXXX We haven't used this service from September to date and would like ADT to handle the claim the sold to Apelles as this is not a valid charge and should to be collected from usThe December call to ADT was recorded and stated