ADT Security Services

DO NOT GO WITH THEM OR ANY OF THEIR PARTIES
THEY STEAL FROM YOUR BANK ACCOUNTDO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATIONBEVAUSE ONCE YOU DO, THEY WILL GIVE YOU A GAP FOR DAYS AFTER SET UP TO CANCEL BUT AFTER YOU CANCEL THEY WILL KEEP TAKING MONEY OUT OF YOUR ACCOUNT
I canceled my policy with bulldog's security (party) and they told me they will take care of it for meI have called to ADT corporation office times since then and they still telling me my policy is NOT cancelled YET!!!!!!
no one is helpful and they do not know what they are doingthey promise you to help you but they never do
they DON'T CARE ABOUT YOU! THEY CARE ABOUT THE MONEY COMES OUT OF YOUR ACCOUNT!!!

Contract and services were cancelled and a representative called me to offer a new rate and reinstated services without my approval
Account XXXXXXXX

The balance of my contract was billed with no breakdown and an extra payment was even debitedNo explanation of how it was calculated was given
I had ADT (acct #XXXXXXXX) and was paying on it monthlyThen I moved to a new location, but this time it was a rentalBecause I was not the homeowner of the new location, I had to get Protection One ADTSo ADT canceled the first contract, not without first debiting the following month from my bank, and then charging me the remaining balance of the first contract and debiting it from my bank accountWhen I called to resolve this, I could not get a breakdown of how ADT had calculated my balance of $(I wanted a calculated monthly breakdown, not just a balance due billing)And even at that, I believe that ADT still owes me $from a payment debited on 9/4/In fact, the account history actually shows TWO payments of $billed, one on 8/and one on 9/In summary, I am only told that the amount $was the amount ch

ADT came onto my business property and defaced it with advertising sticker
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I was having problem with someone stealing things off of my property so I called ADT to put cameras on my house to catch the person or persons who is taking the things off of my propertyThis is what I told ADT but they put motion camera that only last for second and is off for minutesThey did not tell me this until something was stolen off my property that is when they told me about the camera so I feel they didn't keep their word and I should be able to cancel my contract

We purchased a home security system through *** *** *** an ADT retailer in February On May our shed was broken intoWe were unable to answer the phone when ADT called to ask if we wanted to dispatch policeAfter my husband and me and leaving voicemails ADT dispatched policeOn May I got a call around a.mthat a burglar alarm had again gone offI asked them to dispatch police immediatelyAfter that call and the slowness of the agent on the phone I called ADT back and asked if there was any way for them to dispatch the police more quicklyThey told me that they could change the instructions on our account so police would be called FIRST if a burglar alarm went offOn June the burglar alarm went off again for the shed and ADT did not call the police first per the special instructions on our accountThey called me then my husband who answered his phone and instructed them to dispatch policeAfter that I called ADT and asked that we be rele
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ADT overcharged me by $and has refused to correct the error after multiple calls
I have had ADT security services for less than a yearRecently, the alarm system stopped functioning and, after repeatedly attempting to trouble-shoot by phone, a repair person came outWhen I was speaking to ADT by phone about the costs of a repair person, the representative noted that given the problems my ADT service was having, they would enroll me in a maintenance program, waive the initial enrollment fee, and send someone out at no additional costWhile I personally find the idea of having the pay an extra monthly fee to have my security service function properly a terrible business practice, I eventually agreedWhen the repair person showed up, they did not have a record of this conversationI was not home and my partner called me, and the repair technician sorted it out with ADT over the phoneWe agreed to pay $for the visit, and my partner signed a physical piece of paper agreeing t

For the past two months I have request to speak with a supervisor o to have one call me in regards to a service fee The situation was the equipment was sending default signals/alarms due to the battery had not been changed in the equipment/piece at the front door since it what been installed ADT could see that there was a problem just by monitoring the system, yet want to bill me

They insist on continuing to charge my DEAD RELATIVES for security on a house that does not even have phone service As the executor of the estate, I have called them times informing that the person on the bill has been dead for years, and the remaining relatives in the house have also passed I continue to get bills for a service we do not need and is useless to us as there is no phone connected It is time for me to get a lawyer involved

Removal of residential security system equipment requires ADT tools, which fact ADT does not communicate
ADT advertises and communicates, deceptivelyADT says they will not remove equipment, but does not share that only their technicians have screw drivers with tiny square headsTo remove equipment, homeowner must cut the equipment out of the walls and doorsI've offered to pay a service charge for removal or pay to borrow the tool, and was told the next homeowner might want the system, so it's policy not to help me remove it

Canceled service in April I'm still being charged
Service was canceled on April 11, due to death of consumer I called them and was told it could not be canceled without a copy of the death certificate I emailed them a copy along with a note asking them to cancel the service They still have not canceled the service and I'm still being charged for this service I have called multiple times, resent the death certificate and still they continue to charge me The last call I was told it would be canceled and I could expect a refund

I am extremely dissatisfied with the service that I received from ADT/Defenders/Whomever the shell company is Unfortunately I have been unsuccessful in cancelling this service (I was told that I needed to pay $1,to cancel although I first called within the day window), Everything that was told to me between the sales call and the installer was simply untrue I truly feel that I was extorted into a contract that I do not want to maintain and their cancellation penalty is absolutely ridiculous (a punishment for not wanting this service is horrible) I'm not sure of why they have an A rating but I would recommend that people read the reviews first before agreeing with this service
I originally searched online on Aug 4th for information on the security service when someone called to schedule an install The gentleman on the phone said that since I had an existing security system they would give me an $equipment credit then a second credit for $since my birthday was coming He said that they would give me a $Visa gift charge to offset the installation charge of $(I did not know that there would be 2/$charges) Also he said that they would give me key chain care remotes (well I only received of them) He said that my monthly charge would be $the only stipulation is that I would need to agree to pay that price for years (but somehow my bill is $59.99) so absolutely nothing is the way that they told me
I have called them several times to cancel - one time I was told that I called ADT instead of Defenders and therefore that did not count so I need to pay the $to cancel Why would this be allowed??
THIS COMPANY IS HORRIBLE!!!!!

Customer service is horribleADT sends a letter saying they need to upgrade the cell phone on our systemThey cancel times after waiting for them over 1-hours each timeCustomers take time off from work to wait for the service to completed and the work never gets doneInstead of giving a narrow time window they give you a hour window

Requested a refund for over pavement, told it would take business days, now they cant guarantee when it will happen
Called on 3/10/to canceled my contract Was required to give days notice Made cancellation date, May 8, the date my contract is up On 3/13/noticed my they withdrew $and change from my checking account When I called I was told that it was in my contract I would be charged if I cancelled my contract early I told them I made the cancellation date effective the last day of my contract Asked for a refund and was told it would be 7-business days Was then told it would be in my account by 3/ Called back on 3/when refund not credited to my account and at first was told it would be in Monday 3/27, then told they couldn't; guarantee what date it would be refunded
Over the past three years ADT has lied about what was being installed, what was covered on my warranty, had it written into the contract they could raise my rates every year, but di

I've been alarmed for different reasons at 1:AM days in a rowalarmed last year tooPlease let me out of contractLoosing sleep
Repeated problems with ADT alarms include tonight (1:30AM), flood alarm today, and second floor alarm tonightI was also awakened last night for a different ADT alarm for which I called and for which ADT has a recordLast year it was a front door that put police in my house, which was never necessaryI just need this to stopI called now to disconnect and after that, I have a beeping unit that is preventing me from sleeping because it keeps beeping even after the disconnectI just really need this to endADT please end my contractI am very disappointed with the service

Beware of adt! They have super aggressive salespeople and will not take no for an answerThey quoted me on the phone so I agreed to pay the 100$ service feeThey came and installed it then told me me my landline was not compatible and it was going to be monthlyI cancelled my contract with them immediatelyWhen they came to take it all down the guy said that my phone line was compatible so I decided to stay with them if it would be monthlyThey have my credit card info and after all that they still are taking out of my accountI called to cancel my contract again and now they say its going to be to cancelThere is so much more I could tell you but typing Is not my thingIn the end I had to cancel my card and I'm going to have to pay to get out of this mess! It has been a real headache every since I called to get a quoteI rate them - stars

I was charged an early termination fee when I was advised upon ordering that I would be able to suspend the account for years before a fee is charge
I called ADT on 9/18/and spoke with Todd (no longer with the company)I inquired about upgrading my services and was told there would be a year contractI told Todd that I would be moving within the year with my parents (for a year) and they already had service so I would not be able to agree that a year contractTodd advised me that I could place my services on hold for up to years and if I got the services turned on within years I would not have a penalty for cancelingOn 6/16/I spoke with a manager named Irvin who advised that the early termination fee would apply because I am not moving my services and was told that the only way I could avoid that fee was to get services moved to my new home within days or have the new owner of the home activate services within daysHe said he would apply a credit for day

faulty alarm is always going off
Alarm has gone off multiple times and ADT has not resolved this issueHave ask for a technician to come out and was told on April 5th they could not get here till May 5thThis is a business can not wait a month to receive maintenanceTold them to remove the equipment if they couldn't get here wa told we would be charged dollars to remove itWe have not violated are contract it is paid on time every month ADT is not standing behind there product and would not put us in contact with any management

SAVE yourself from the left hand not talking to the right handone person tells you one thing then the next person comes and tells you thats not right you have to do it a different way ADT has been a pain in my butt since day one I regret letting them talk me into keeping it by promise me things and then they never happen or others say its not possiblei have wasted so much time on the phone with them to get nothing resolvedextremely frustrating!! I would give them no stars if possible

I have tried through phone, through chat, through company website, through service technician to get simple answers about what is included in my plan
Account #XXXXXXXXX
I have been an ADT customer for many years - probably
I've been alarmed (no pun intended) by a recent set of unsatisfactory customer service experiences I have tried to get answers to simple questions from ADT I tried calling customer service, looking at my online account, scoring the ADT website, asking a technician A month or two ago, I tried to ask for a quote over the phone, and the woman asked me why I wanted smoke alarms for a three story house instead of one I was promised that a sales person would call me and I never got a call Before I completely disable the alarm and start from scratch with another company, I thought I'd try this final attempt at a remedy
This is a list of my questions
Does ADT currently monitor my smoke/fire alarm?
Did ADT install my smoke/fire alarms?
Wher