ADT Security Services

I signed a contract for $but they are charging me a month every time I talk to them they say they will change it but they don't.I signed with them the 30th of January they charged me on the 1st of February $53,and they are trying to charge me again on the 20th of February the same amount and they aren't allowing me to cancel even though they are not complying with my contract price
Product_Or_Service: Alarm system
Account_Number: HXXXXXXXXX

I cancelled the monitoring from ADT alarm systems due to financial problemsI'm on disability and only get about $900/monthThey still took a payment out after me cancelling them(direct withdrawal $19.75/month.) I phoned them to complain about them doing thisNext thing I know I get mail (a bill for $for cancelling their monitoring service) I own the equipment; I do not rent itI phoned them again to say that I cancelled them because I cannot afford it and then they send me a bill for years monitoring service just because I cancelled
When I first got the service, it was with Protectron which was bought out by ADT

At the first of the year, I decided I needed to reduce my budgetI discovered that I was paying too much for my alarm systemI had been with ADT for many years I found several alarm system companies that could provide the same service cheaperI called up ADT to cancel my ADT contractUsing their phone system I was routed to the cancellation department specialist The representative attempted to convince me to stay; I declinedAfter several attempts, she gave up and told me she was cancelling my contractShe informed me I was signed up thru the first of February(Your payment is for the next three months)I asked if they wanted their equipment backThe representative told me no that the equipment was out of date / could not be used againI felt that every thing had been accomplished and my contract with ADT was canceledI was surprised when I receive a bill in March for three more monthsI ignored thing this was a mistakeThen in June I received another bill for another

Failure to call PBSO in a timely manner after I informed the dispatcher of a potential life threatening emergency
On June 4, 2016, my ADT alarm sounded because the front door of my house was opened After I informed the ADT dispatcher to call PBSO because my year old daughter was home alone and if an intruder was inb my house, this could be life threatening The dispatcher called me at 6:PM That conversation lasted seconds ADT did not INITIATE a call to PBSO until 6:mi9nutes later

ADT , theft of service and unprofessional customer service
I would like to make a complaint against ADT security servicesLast night I turned on the alarm system and when this morning around 8:AM opened the kitchen window and the alarm went offWe turned off the alarm and nobody contacted us from the monitoring companyWhen we called the representative said they didn't receive any signal yetThe representative make us test the system, went over couple of questionsAsked if we had any power outagesTold her yes for about second last nightShe said the system needs hours to rebootTold her it's unacceptable that for hours we wouldn't have monitoringWe told her we even have the cellular back up system tooShe said maybe we don't have good cellular signalsThat is unacceptable tooTold her that ADT is running like the government and then she hung up the phone on usBy her accent she sounded like African American Then called back and asked for a supervisor to ma

Refused to reimburse my credit for services they are rendering that is impossible for me to consume
To Whom It May Concern:
I regret that I have yet another problem with a merchantI have been with ADT since I called on the 14th of February to cancel my accountI was then billed another months payment of $on 2/for a future month of serviceI then called today 02/to figure out why I was charged another monthI was the advised by the phone rep and manager Becca that they had a day cancellation policy written into a contact signed in They further advised me that my account cancellation was never processed on the 14thI was never informed of a continuing months payment and service by the rep on the 14thHad I known I would have not disconnect the system and removed all the components so I could use to continuing month and complete any requirements
On the 14th I got a new security system installed and monitoring service paid forThere is no way for m

Was incorrectly billedAsked for the contract I signed, justifying the billing, and discovered my signature was FORGED by ADT!
On 9/9/ADT came out to view our space and see what solution would work best for our business
On 9/15/ADT came out again to suggest the best solutionWe agreed on it Instead of going with pricey cameras and wiring every window, we would go with a more affordable multiple sensor setup This arrangement was $1, We accepted thisThey were not able to install all of the sensorsThey were only able to install They said they would come back and finishThey never did
We received our bill It showed an amount of $3,We refused to pay it and communicated that to ADTThe same rep who handled us for the saleNo reply, everWe began to receive collection callsWe expressed to them this was wrongThey insisted it was notWe asked them to only communicate with us in writing so that there was always a paper trailADT refusedADT continu

I switched over from ADT Security Services to a new provider for two reasons Pricing ADT was to high compared to other security providers ADT was providing inadequate security services poor customer service and faulty equipment

Several years ago ADT implemented a months in advance paymentI called to Cancel my service (since 1999)I was told to ignore the policy and pay my $monthly Approximately weeks ago ADT collections started calling every morning after I was gone from homeApproximately weeks ago they called and I informed the lady I no longer wanted their serviceAnd hung upLast week another lady called and said I could not cancel without my security codeNot having used it in several I gave the lady what I thought was my security code she informed me that was not correctAfter several back and forth I informed her I was not going to pay any additional payments as she now wanted $$plus dollarsAfter reiterating I was not going to pay any more premiums I hung upADT continues to call every day and continues to refuse to cancel my serviceThey have my name address phone number and are calling me yet they will not cancel my service without my secret code that I still do not kn

The contract period for ADT was 1/26/thru January 2013, per ADT service representative I entered a contract with CPI on 10/13/ There were several subsequent verbal acknowledgements that my monitoring services were being handled by *** However, ADT continued to debit my account for monitoring services until notified by letter of my desire to be reimbursed for these erroneous charges ADT responded that my letter would serve as the cancellation notice, but no monies would be refunded I contend that for nearly years, ADT was charging me for a service that they were not providing The occasions that called for security response were answered by *** not ADT The facts are indisputable and I view ADT's response as unacceptable The total unearned charges amount to approximately $and I would like to be reimbursed
Product_Or_Service: ADT Security Monitoring Services
Account_Number: VXXXXXXXXX

PSA - "ADT" is the pretty face of the companyThey literally do NONE of the workHow is this possible? Let me explain
ADT is the popular, widely known name of home security and monitoringWhat they DO NOT tell you is that a company called DEFENDER is actually the company supplying your products, your warranties and completing your installationThe number on ADT's website directs you to Defender, however, they do not tell the customer this, so you think you are talking to ADT the entire timeThe most unfortunate part of this duo company is that neither take responsibility or attempt to help customers in the leastThey constantly point fingers at the other companyIn total, I've spent hours, ELEVEN HOURS, over the last days, on the phone being transferred from one company to another, "disconnected", thrown into queue lines that end in voice mails - you name it, I've experienced it
The sales agents who sell you the initial package will tell you anything you want to hear, as long as they get their money(Come to find out, they work on commission and get paid when you complete the sale.) I had an agent tell me that "all equipment necessary to protect your home and your family is FREE OF CHARGE" with the promotion they were running the day I calledThen, when the installer got to my house, he was directed by Defender to only install windows and I had to pay for the rest of them (This totaled over $worth of product)It took me DAYS to iron this situation out and in the end, it still isn't fully correctedI don't want to bother calling because I just don't have any more time to waste on this company
In short, if I could rip this alarm system out of my walls and go with another company, ANY OTHER COMPANY would be betterLiterally any other companyI am kicking myself for choosing their year plan because all that means is that I am stuck dealing with these bs for another months
Sadly, this came after doing an entire week of research and talking to different call agentsI put the time behind choosing this company and I still got screwedDon't make the same mistake I did - go with any security system besides ADTYou will be happy you did

Being over charged vs contract I signedTrying to solve issue over months, very difficult, they say they call back and never doVery frustrating, tired, exhausted!!! Do I really feel safe and protected?!?! NO ! Would I recommend this company? NO !

ADT did NOT properly transfer my serviceI am seeking to cancel service without cancellation penalty OR ADT can fix the problem and adjust my bill
I lost my home of years-weeks agoI had to move to another residence and I desired to transfer ADT to the new propertyPrior to getting ADT in 2014, my former property was broken into almost twice in a year's timeI decided to get ADT because of them being known as the leader in home securityI spoke to ADT sales representative Solomon *** and told him I wanted to TRANSFER my services from *** *** *** to the new residenceI explained to him that I have the ability to see my home via camera when I am awayI am only home days a week because I work almost a miles away, so I rely heavily on these cameras that I had for my former propertyI also had sensors on all of my doors and windows downstairs; and I wanted the same for the new propertyI believed Solomon was setting up the order for me to be able to utiliz

On 04-15-i called adt complaining about the adt pulse system is to loud and that I was having trouble with a man that is stalking in apartment across from me, I did not want him to know when I come and go through the alarm loudness when I set it to away or come in, So I requested to rep name Raynard that I would like to have the quick connect system installed, I explained why and stated to Raynard that the Quick connect was wonderful and that when we put code on away it toot toot and count down silently gives us chance to go out the door before it goes off, Raynard set date on 04-20-16, with tech Daniel which was a differnt tech named Mathew that I complained about a almost year ago I requested do not send mathew, His services was bad now and then, I called complaning about the service have done Mathew done,And superviser set me up with the original guy on 04-21-16, everyone of them assured me that that was the Quick connect alarm security they installed, I called on =05-26-comp

When signed up, I was told that I would not be penalized if cancelling due to moveThey are refusing to cancel my service and charging cancel fee
I called ADT last year to cancel my service because I was not happy with itThey agreed to extend the contract but lower the ratesI asked if there would be a penalty if I moved, they said there would not beI asked again if there would be a penalty, they said there would be no penalty if I movedI called ADT on 6/to cancel my service on 6/29, the date my house will be soldThey are refusing to cancel my service and want me to pay for the service even though I will not own the houseThey are also charging a large cancellation fee even though I was told several times that there would be no cancellation if I moved from the homeThe account number is***

Billing Concerns
1/12/
Customer NoXXXXXXX
To Whom It May Concern:
Every so often I receive details that my bill will increaseWhen I first purchased my home in 2007, I knew that I wanted my services with ADTI did research and determined that ADT offered the best security servicesBecause I am the type of customer that takes loyalty very seriously I've never opted to search for another providerIf things are working great, why changeWith the constant increases, but no changes in the service I'm trying to determine why should I stay with a company that does not value my loyaltyI've been a loyal customer, but have not been shown any value for being a loyal customerI won't say that I'm dissatified with my service because it works, however I don't like the fact that increases are sent, but the quality of service does not improve
I'm to the point that I'm researching other alternatives because the prices steadily increase but I have no more than what I had when serv

Unsatisfied with service provided and requesting removal from contract
I am writing in regards to account number XXXXXXXX The phone number on the account is XXX-XXX-XXXX and the account holder's name is, myself, *** *** The address that the account is currently located is *** *** *** *** IN XXXXX
Over the past several months I have had extremely poor customer service through ADT and wish to cancel my account When I called and spoke with the Loyalty Team on August 31, 2016, I was told that my contract still had almost months on it and I would be assessed an early termination fee of nearly $ I believe that this is an error and an unfair amount to be asked to pay
I have been with ADT for years In June of 2014, we purchased a new home and added this home to our account while keeping the other home active, as it was being used as a rental home When I called to add my current home to the account, I specifically asked if this would be cr

The worst ever Do yourself a favor and just don't sign up with them!

Avoid at all costsThey have a series of installers who do a very poor job; they lie about a 6-month satisfaction guarantee, the contract is actually with the installers and they will hold you to it after only three days of serviceIf the system performs poorly, customer service is awful - they ping-pong you between the installer and ADTIt took calls and over an hour to get someone sent to review the issueWe've only been in the service since July 27th, it's August 8th and we're reportedly locked into the contractIf we cancel they want to charge us over $1,

Cancelled service for ADT health and ADT burgular alarm
ADT refuses to cancel my services and continues to pull money from my acct
Cancelled service for ADT health and ADT burgular alarm only to be ignored several times aftercalling customer no serviceThey make you set up autopay at time of installThey continue to pull money from two different accounts I have to keep my service going