ADT Security Services

I was tricking into assign year contract for ADT serviceIt was not working right, I called and they said they are going to charge me trip feeSo I just do not use itI called a few times and they said I assigned contract and could not cancelWhen the contract end, I have to call one month earlierI am really stuck on the serviceBasically I paid $each month without using itThe contract ending March 9, I called January this year and they still charged me $for early termination feeI never see a service like this

ADT would not dispatch when our alarm system went off
On 11/28/at approx 3:30pm ADT rcvd a signal that our alarm system was going offThey called the owner of the company to reportThey told him they could not call because we did not have an alarm permit on file so the sheriff would not dispatchMy boss drove the hour to the office and discovered it was a alarmWe DO have an alarm permitI called the sheriff dept and they said they did NOT rcv a call from ADT and that no matter what, they WOULD always respond to an alarm call - permit or notWhen I relayed this to ADT they then said they could not call because I had not sent ADT my alarm permit I have read my contract over and nowhere does it say to send them my permitI had no idea I was suppose to send them the permit...our business could have been cleaned out by the time my boss got there

ADT will not honor a contract made with a sales rep who no longer works with the company that we purchased years ago
We purchased a home alarm system which included the installation of the alarm devices plus years of monitoring service, for which we paid the total up front The contract included a "move clause" which our sales rep said we were gaurenteed to move for no additional cost and the existing system sensors would be installed in our new house plus we could use our existing year pre-paid contract at the new house We knew we were moving so we agreed to pay up front The move clause is promised in writing by the sales rep via email when he sent our contract The contract was signed March so we still have a year and a half left to go
The move clause was written as eligible until We are now moving and ADT will not honor the contract We have called them times to discuss and have received little to no explanation or assistanceWe have been hung up

My experience thus far is that in the first month of service with ADT they are on top of their game for customer service; I was grateful of the service in the beginning; Remember that the first days is the only time you can cancel your contract WITHOUT 75% of the rest of your signed contract
After the first 30days my bike was stolen off my back porch(ADT doesn't protect that) & I'm definitely not paying $1,000+ to replace that
ADT agent told me the signs change every year(obviously not ð???), also made aware after the first days that agent had quitAwesome
ADT increased my bill without notice, they control the bill, no matter the cause, it was increased by themI have paid my bill on time & in full every month as it's on AUTOPAY & here comes a big ol slap at the end of the year for a service fee and permit
I was told they space it out across the year, lie
ADT has been hindering the truth & is money hungryWith this service I advice all acquaintances not to sign up

I am writing this because I have increasingly become frustrated with ADT
I signed up in March when moving into a rental house by myselfI was told I would be locked in to a year contractI said okWhen my job took me to another city months later, I had to moveI called ADT to transfer servicesThey DID NOT tell me that I would be resigning a year contract from that pointSo my first months essentially meant nothing towards my year contractI did not find this out till moving after a year lease was up at my rental house in the new city I moved tooI also had to get more equipment because the tech told me I would have to so I would be safeSales tactics yes but I was strong armed into getting more equipment$a month later I have had poor customer service experience along with being on hold and transferred over and over againRecently the cheap key pad starting beeping all the time so I unplugged itI got a call from ADT about this and I told them something was wrong with the unitThey sent someone out to fix it and DID NOT tell me about a service charge they would be billing meI refuse to pay this when they did not tell me they would be charging thisHow the heck is this customer service? Their equipment battery went out and I was supposed to pay for someone to come fix? NO! Also, when my alarm is going off, they take forever to call the police and notify them hence my house getting broken intoI cant stand ADT, I think they are a dishonorable company with shady sales tacticsI am in SALES and there is zero tolerance for dishonesty DO GO WITH ADT!!!!!!!!!!!!

automatic phone systems calls my place of business many times a day and disconnects

Salesperson ran hard credit inquiry without my approval, hurting my FICO score
I was interested in an ADT security system for my home and inquired on-lineI receive a phone call from a sales associate, ***, on 7/10/from telephone # 1(***) ***He asked for my birthdate and last of my SSN during his sales pitch and never mentioned anything about a credit check (I wouldn't have authorized it anyway as I was planning on paying cash)On 7/11/18, my FICO score dropped due to a hard credit inquiry WITHOUT my permission
I will never do business with a company who practices this type of illegal processThey MUST inform their clients if a credit check is OK

ADT is NOT following up on my complaint after two phone calls to remove the Camera installed 5/
I reinstated my ADT system on 5/ There is nothing in my contract that states we had days to cancel It does states, however we have months to cancel installation In speaking to Brandi Davis on the 5/she said we cant cancel and would have to pay $1600- it wasn't a full week Prior to speaking w/ Brandi I spoke with a gentlemen from the tech department to see if I was missing some much needed features that would make this camera install more appeasing I was informed by Ms*** that someone would call me but that has yet to happen I feel as though Im being ignored because I DO NOT WANT THEIR CAMERA SECURITY SERVICEIf they can produce a fully executed contract which shows we agreed to or was informed about a day cancellation then fineIF not, I want this equipment off and my $$$ back

NEVER choose ADTCustomer service is terrible and it seems that nobody knows what they are talking aboutOne agent will tell you one thing and then you will get completely different information from another agentI was promised a new camera for my system that was supposed to be a part of my package to begin with only to find out I got charged $for these items that I should have had during the first installation!! I have been a customer since and my bill has increased almost every year without adding any servicesVery frustrating!!

I am being billed on my credit card for a contract that has ended and I have tried multiple times to get the company to end the service
We installed an ADT alarm system three years agoThere were no problems until the contract expired and it has been impossible to cancel their billing my credit card and they are threatening to turn me over to collections and report me to the credit bureaus
I just want tthem to stop billing me on a contract that has ended

The equipment does not workIt randomly disarms itself and goes off when there is no threatSmoke alarm is also defective
This is a terrible companyA year and two months ago, we signed up for their serviceIt was the biggest mistake we madeThey gave us faulty equipment and expect us to pay for a technician to come and fix itFrom day one, the alarm randomly disarms itself and goes offThis has resulted in a fine from the city that we had to payAll because of their faulty equipmentA few weeks ago, our second floor smoke detector stopped workingAgain, they want us to pay for someone to come fix their crappy equipmentWe have been paying for a service that isn't even being providedSo tonight, I called to cancelI talked to a "manager" who was so rude and told us we would have to pay a $cancellation feeThey broke this contract long before we ever didWe will be going to the courthouse to sue if this fee isn't waivedSave yourself the stress and find a reliable c

Requested to cancel services since I am moving to a high-rise with a security guard alreadyTheir policies require an exorbitant fee
I started receiving services June 3, (Account #XXXXXXXXX) To make an appointment, you just call them and they quote a price and send a technician out to install the alarm systemWhen the technician is done, he gives you a contract to sign as he stands over your shoulderI was not made aware of the penalty terms for early cancellation at any pointOn June 7, 2016, I tried to cancel my contract and they told me I would owe 75% of the remaining contract balance (~$800) if I cancelAlternatively, I could pay ~$installation fee for them to install the system in my new apartment, even though I don't need itThen they would cancel my current existing contract at no cost to me and enter into a new three year contract thus coercing me into staying with them an additional yearIt seems like unethical business practices to 1) require a customer to

I would give stars if that was an option hereWe have been with ADT for several yearsA few days ago I arrived home to an alarm eventAll doors were secured and nobody in the homeI called ADT and was being up-sold to a newer systemI was told ADT is the best and that we should upgradeAfter the sales pitch I was told that my system was offline for past few weeksDoes ADT not understand what home security is all about? If a system is offline for ANY reason they should be on a call immediatelyWe have been paying religiously for years and thought ADT was excellentDo not waste your money or timeWhen I called to cancel they tried to shove a cancellation fee in my faceI do not appreciate the unprofessional conductAlso I emailed *** *** which is supposedly the President of ADTNever heard back

I got service through ADT through fraudulent activity on the behalf of an ADT corporate sales person/technician
I had ADT service through an authorized dealer *** at an address *** *** *** ** *** ** XXXXX)I moved to a new address *** *** ** XXXXX)I was approached by an ADT corporate salesperson/technician who told me that if I signed up for service with her, that my account with the authorized dealer would be cancelled and I would not have to pay any cancellation chargesI have been dealing with this issue for over five months nowI have not been able to get in contact with salesperson (Maxine *** and I have been in repeated contact with a representative at ADT corporate (Rhonda *** who on every occasion assures me that the situation will be corrected/has been corrected and that I will hear back from them within hoursI never get a call back and weeks past before I have to call back and go through the same thing all over again

They want to Charge me $for a service I dont use
I decided to sign on with adt protection oneweeks before I moved In august of Called them gave them all my information they said I'd have the equipment within daysWaited a week never got anything, called in and they told me that I had to econtract and sign it through my emailThat they needed a new email address because something was wrong with my orginal emailWe get this fixed, I explained I was moving in days and needed the equipment before I movedThey said it wouldnt be a problem I would get it in timenever got the equipment and moved, they sent the equipment after I moved, fed ex even asked if my neighbor could sign for it without my authorizationI called in and spoke with a manager, she said she would fix this remove my card information and I wouldnt be responsible for a dimeNow weeks later im being charged a $restocking fee

I called the number and advised I want to cancel automated debits through my bankMy request was refused
My initial reason for contact was to discuss an email I received about a one time chargeThe agent was able to discuss it with me after getting my home addressI then advised I wanted to cancel the automatic bank debits and make payments myselfThe first agent refused because I could not remember a digit codeShe put me back into the queue saying someone else might be able to helpThe second agent was worseShe said she needed every name I had given as emergency contactsAfter giving all sorts of digits and all my sister's and brothers names, she finally said my daughter's name, Mia Chamberlain, was listedShe needed Mia's phone numberI gave her Mia's cell number which she said was correctThen she said, I need moreI need every name and number you have ever providedI explained that, after all this time, I could not remember all of thatShe just repeated,

ADT lied to me when I canceled my service and billed me incorrectly based on what I was originally told
I canceled my service in April When I canceled my service there were months remaining on my contract I was told that since I sold my home where the service was installed, I would no longer be liable for the remaining portion of the contract On May 17th ADT auto-withdrew a fill month payment from my checking acct for the month of May services, at which time I no longer owned the home or used their service I called ADT regarding the charge and they informed me I now am liable for the remainder of the contractTheir people lied to me and robbed me!

ADT installer came to home asked me where I wanted my keypad and installed itThen asked for a tour of home Tried to change my ordered from what I had specified in my hour phone call the day before with the customer service repAfter I said I just want the package I discussed when I ordered Charles said well I'm sure they discussed price and I said yes and he said $a month I said no both customer service people Sarah and her manager said $and I showed him my notes from the call He said we can't do it for that price because I didn't have a land line Again I showed him my notes and where they told me it was cellular Charles called his scheduler who said there's nothing they can do I asked about the holes in my wall in my entry way who would repair them? She said she would transfer us to customer care wher Charles spoke with a representative He said he would need to consult with his manager He came back on the phone and asked Charles to take it off speaker Charles then told me he needed to speak with his manager and he went out side to make the call Charles came back in and said my manager said you gave me permission to install the key pad so we don't have to repair your wall, sorry and left I told charles where to put the key pad based on the service package I was sold Charles said before he left that the customer service reps often sell customers stuff that can't be done and it puts installers in a bad position My recommendation to Charles on his next install would be to go over the package first with pricing before drilling holes in someone's brand new home and then leaving the homeowner in a bad position with holes because the they were offered a bogus package This company didn't display good customer service and I hope they replay the hour long order call that I place where cellular was mentioned and the price several times BEWARE!!!

My company given to collection because of terminated contract due to ADT failure to provide services
My company has signed the contract with ADT security services on The only disturbance we have experienced during service period was 1.57am-when the Burglary alarm went offADT only emailed me the notification about the burglary - NO calls, NO police, NOT even a textAn email in the middle of the night about things with possible disastrous resultsFortunately,this time it was my staff who mistakenly put wrong alarm disarm pin, but alarm was going off for about min - so only imagine what could be done to the business in that time if it was a burglaryADT didn't even call to follow up on the incidentTherefore I started emailing and calling ADT about what happened-but neither I got any explanations, nor any answers, much less any concern was demonstrated from their side about possible outcome of failure to perform their obligationsAll the above left me no ch

For a year now I've called their corporate office to take of my account and they never returned my call nor did they have Sabrina return my calls
I'm permanently disabled and it makes no sense even if I wasn't what I've dealt with trying to get my account fixed
I've repeatedly called ADT's corporate office only to never receive a response from them or SabrinaAccording to Sabrina is the person who some time ago told me to call and pay an old bill for $and they would reactivate my account yet each time I've called I get some ignorant representative who says they're a provider for ADT and try to charge me all kind of fees and other chargesADT was also suppose to send someone out to move the box from where it's at because where it was placed there are cords hanging out and I told them before the box shouldn't be there because every time anyone comes in the house they accidently hit the smaller box and now there are wires hanging everywhereI also requested them to move t