ADT Security Services

ADT deactivated active smoke detectors in home without my knowledge when activating security systemADT left me without functioning smoke detectors
In January 2016, I signed a contract with ADTI was told at the time of the installation that "everything" was now being monitored by ADTIt turns out that I never had smoke detector monitoringI was duped by the sales rep who installed the systemThe bigger problem is that when ADT sent its authorized dealer to install their security system, they deactivated the smoke alarms that were existing in our homeWe have a brand new house, and we have hard wired smoke detectorsThey were working when we moved in, they were working before ADT mucked with our systemWe know this because if they weren't, we would have never been given the certificate of occupancy necessary for us to move into the houseAnd ADT never told me (during the install or after) that by ADT taking over the security system, they would be deactivating my smoke dete

I was a customer of ADT for over seven years, never a contract with themthen when I call them to cancel my servicesthen I get a bill saying I owe them $in some change, to cancel my contract.what contract', I ask, they say I have a six year contract with themah no, I saidAdt says yes days ago you called the office and agreed to a six yrcontractnooooya adt says we have your signaturenooo again, I say,adt says well we have you on recordingok, I called to cancel my services, and this recording you speak off , I would love to hear, and have a copy of myselflong story short phone calls, dispute letters sent fax, mail, email, Facebook, my credit card disputed, there charges all, $and odd change, then $19.in changethen the big one $dollar bill for cancelling a contract I never had, didnt ask for, just the oppositethis is how they treat a customer of long years and all the problems with the systemwhat a bad experiencenow reporting to Revdex.comI'll get m

There are several components involved with this complaint First the technician took over hours to transfer my service He left for at least 1.5-hours in the middle of the service basically holding me hostage at my house until he decided to come back He gave no estimates on how long this "errand" would take He left and later that same evening the alarm started beeping After hours I still did not have a functioning alarm I called ADT and they told me they could only offer a hour window for their follappointment, which I explained was unacceptable After requesting to speak to a manager someone "found" an appointment that had a hour window The technician comes and claims the new board that the original technician installed was "bad" Apparently this one was bad too because it once again started beeping less than hours after he left I also see they fraudulently charged me twice even though I only authorized them to charge me $ They said oops and would

The worst company I had deal with in my entire lifeI am and that is a long time, and it is a serious problemLast time my alarm went off for their faulty system, I called the company to help me stop itThey tried to help me on the phone but because I STOPPED USING THE SERVICE (although I keep paying for it because I am asked to pay ridiculous amount of money to get out of the contract), I forgot my passwordThe customer service rep then told me they can't come to help me stop the alarm and I have to 'pad' the system with towels and napkins to stop the sound from bothering mePad it? Can you imagine? NO PADDING can stop that alarm (it is too loud and annoying) and I had to sit at home with it blaring for hours until it stoppedBad service, bad customer service and bad systemPlease stay awayIt is not worth itI have been paying for it for almost years and I haven't seen any value to itIt is horrible, no one cares about you at ADT once you sign up for a year contract but they are good at pestering you to pay your bills every month with end less calls that come everydayPLEASE DO NOT SIGN UP FOR THEIR SERVICEDO YOUR DUE DILIGENCE AND STAY OUT OF ITFIND ANOTHER COMPANY IF YOU HAVE TOI am disappointed at myself for signing up and I still can't forgive myselfbucks every month is a money wasted down the drain for service that sucks as much as ADT doesI wanted to cancel but I can't afford that payment they are asking FOR CANCELLATIONTo add insult to the injury, I moved to a different city, and they said in order for them to move my service, I have to sign up for another three years contractI would rather die than sign up for ADT againIT IS THAT BADNow I am forced to pay for the service even when I am not using it: 50+ bucks every month because they refuse to relocate my serviceCan you imagine???? I pay bucks every month for a service I don't useJust angry and frustratedI don't know why they are still in business, but I guess they sell their business really hard and some gullible people like myself fall for it and customers are stuck for yearsMy advise is - do not use ADT, if you do, you will be severely disappointedThe only reason I am giving them one star is because there is no 'zero' star or 'negative' star for their horrible service and customer serviceBut if you want to throw money down the drain, then sign up for it and enjoy wasting money

I switched over from ADT Security Services to a new provider for two reasons Pricing ADT was to high compared to other security providers ADT was providing inadequate security services poor customer service and faulty equipment

I would like to cancel my account I don't have a contract It expired I have been asking them to cancel my account since December I sent a letter in January - no response I called and asked to cancel They either say call back tomorrow or transfer my call to second person or they hang up on mePlease cancel my account

I have had ADT since and despite years of loyalty, they continue to charge me for a faulty systemEvery time there is a thunderstorm even if the system is not armed, there is a problem with the systemDONT SIGN A CONTRACT WITH THEM!
It also takes minutes for them to answer a callUNACCEPTABLE SERVICE

I want ADT to stop sending me garbage
Product_Or_Service: Advertising

I called to cancel my ADT alarm monitoring service on July 18, and spoke to *** at ADT at approximately 852pm EDT He agreed to cancel service at that time Several days later, my credit card on file with ADT was charged an additional $for service from 7/21/through 8/17/ Since these dates were after I had canceled, I contacted ADT through their online contact form, but received no response So I reversed the charges with my credit card company stating that the charge was for a service that had already been cancelled Shortly after the charge was reversed ADT starts sending my past due notices for the $ When I call them to inquire, the rep gives me a hard time saying that it is ADT's policy to bill the customer for an additional month of service after it is disconnected When I protested, they insisted that I owed the money and would they would collect it Rather than risk collections over $30.21, I reluctantly paid the bill online to zero the account ho

ohhboy? where do I start
I have scheduled an appointment with ADT, for someone to come and give me a quote, the appointment was from 3pm to 6pmThe guy came minutes early, I was not home, my wife was home and she let him in
My wife called and told me that we have an ADT guy to install the alarmIt took me minutes to get homeAs I walked home, I saw a guy screwing in a panel to a wall (without my expressed permission I should add)
The guy was very smooth salesmen and after he screwed on the panel, then we started to walk around a home and then he gave me a quoteThe quote was (for a sq/f bedroom house) - $Then we "negotiated" down to $He was so smooth, I could not say no to the guyBasically I was royally screwed by a very good sneaky salesman who has pushed the envelope short of criminality
I have called a customer service and explain that I am feeling connedThe lady told me that that I can fax a cancelation form and cancel the accountHowever, after I asked whether this is a common business practice and whether they will be talking to the "salesman" about the whole sale deal, she took off on meShe started by giving me a life lessons how to behave and how I should have said "NO" to the salesman, how I should have "NOT SIGNED" anything if I don't feel comfortableShe may be right (I need to be more of an a$$4ole sometimes), however its not as easy at it sounds
First of all, she should not give me or anyone else any life lessonsShe can keep her lessons for her husbandI did not call her home for an advise
Second of all, not all people as assertive as she is, some people are having a hard time saying "NO"Being a nice guy has its upsidesHowever, being a nice guy (or too stupid some *** say, we can argue about it of course) makes me an easy mark for sneaky sales people and they take advantage of me
And thirdly, buying an alarm system should not be a negotiation gameSome people negotiate better than othersA $system should not be negotiated down to $1700, how this happens with ADT is beyond me?
ADT advertises $credit towards equipment, then give you additional $on top of thatHowever ADT installer (agent) will be calculating a bill for $(for a standard bedroom home) and end up presenting you a $3500bill, unless you are in a negotiating moodIf you are a good negotiator, then its a skills game
While ADT maybe a reputable company, the sales tactics they employ, brings into question their moral and business ethics standardsSo sadI've expected so much from these guys, but I am so disappointed
Completely mismanaged company, with distorted ethical and moral compasses, full of smooth talking con-men working sales and mafia style "wise" customer service ladies giving life lessons for us "stupid" people

Tried times to cancel by phone
Tried times to cancel by phone

Billed mos for service they did not provideTwice fraudulently promised refund for sameDid not notify us of known failure to provide service
In June of 2015, ADT became aware they they were not receiving communication from our alarm systemThey did not notify us of the problem, but continued to bill us for service they knew they would be unable to provide (notification of authorities in an emergency)We were billed a total of $for services ADT knew they would not provide
In February of 2016, we woke to our alarm sounding in the middle of the nightADT did not call us, or the authoritiesWe were left alone at the time we needed the service most
When we later learned that they'd known since June that they would not be there for us in an emergency, we requested a credit for the months of service in which they were aware they would not be able to provide the protection we pay them for
On February 15, a representative (Becky?) stated that a credit would be issued

I moved from one house to another, and had a $108.xx Credit on my old account, (you pay months up front, then they took another payment the day before they closed the account.)Then received a bill showing the Credit and a 'cancellation fee' of $125.xxCalled and was promised it was fixed, but instead of a refund in my account for what they owed me, (yes they took another months out,) they gave me back $1.07, that's right, 1% returnI am calling again, and if this continues I will have the equipment removed from my propertySick and tired of companies trying to take advantage of people

Very deceptive advertising They offered a $monthly fee, a $credit for equipement, and a $Visa card When the installation guy came, he pressured me into getting more than I had asked for so that it still cost me hundreds of dollars for equipment that doubled what I already had and promised me another $Visa card That was in September It is now December 4, and I have not seen any Visa cards, and my monthly bill is When I contacted ADT, I was forwarded to Mspell Solutions and never got to talk to a personLeft a message but since the forward to Mspell is third in ADT's automated phone answering system, I suspect many more have had this problem as well

ADT failed to nofity client of alarm disarmed at home on June 29, @ 16:
On June 29, @ 16:the alarm was triggered by someone who entered the house No calls were made out to the contact numbers nor the police When I called half an hour later to find out why, I was unable to preceed since I could not remember my password On July (Canada Dy) at 14:ADT service member called my house and spoke to my husband to inform him of a triggered alarm (days after the fact) The service rep did a test for communication and said there was no communication from the alarm When my husband asked how long this has been going on, the rep had no clue He did say we could fix the problem for $ My husband asked to speak to a service rep to cancel our contract for failing to provide a trusted and reliable service we are paying for According to the contract the client is to be contacted if an alarm is triggered or if a signal fails The fact that the rep who called us coul

Damaged wall during Installation
I got a new ADT system installed on 1/14/During the installation of keypad on wall the technician drilled a hole that went from one side of wall to other side of wallNow other side wall was damaged with a holeWhile I understand mistakes do happen but I would expect ADT to get this fixedInstead ADT local office is asking me to find a contractor to get this wall fixed and they will reimburse meSo ADT expects to make mistakes and I as customer need to find contractor, get estimate, get estimate approved then get the repair done, send the bill to get reimbursedThis is not acceptableI don't have time to deal with thisOn top of that Customer service manager Jade Halls whom I spoke with today was very rude and not ready to hear me

Unauthorized charge from personal checking account
for early cancellation after confirmation that new owner had reactivated the service
ADT Account ***Sold property at ***Gave ADT notice that property had sold and was discontinuing service in my nameWas told there would be a cancel termination charge of 749.47unless the new owner agreed to activate the serviceThe new owner *** *** agreed and the service was reactivated on June 23rd I spoke with ADT and confirmed the install activation took place.It didI asked the ADT representative to please email me a confirmationHe would not but said not to worry all is "taken care of" I voiced my concern that I would still be charged the cancellation fee, again he assured me that it is all set up and I would not be chargedAll conversations are recorded so this information can be reviewed for accuracyOn July 3rd my personal bank account was drafted by ADT for $without notificationThi

It is simply horrible this Customer Service agents are nothing but a bunch of BULLIES!!; that are disrespectfulI ask to speak to a Supervisor and right out refused to let me speak to one an less a gave them a verbal passwordI handle all the business in my home and up until now they have never requested such a thing.In a previous call; I was toll I will be given a month refund do to my service not working for sometime and because I could not cancel my contract yetThis person who had NO!! skill or obviously education or manners simply just hang up the phone I was very upset and this person had no problem solving skills what so everI will NEVER recommend this company to anyone I'm looking forward to concluding my business relationship with them as soon as possible

Billing back to my credit card
I called adt security services to get my back on my *** credit card I first called feb to cancel my account
A person told me that I would receive back on my credit card
In two weeks tops I have called more time and nothing
Is happing it is March and nothing is happing please
Help me get this solved
My old phone number where the can look it up and refund me
Is (XXX)XXX-XXXX I have been a customer sense paid
Everything and this is how they treat there good customers
My new address *** *** *** *** ** XXXXX
Please help me
Thank you very much
*** J ***

I was told there would be no charge for a replacement CO detector, but received a bill after replacementI rec'd invoice on Apr 18, and on same day phoned and explained that I had been told there wouldn't be a chargeThey said there is, so I told them that wasn't acceptable and they could remove the detectorThey said a manager would have to look into it and call me backThey did not call meI proceeded to call them again on May 14, May 22, May 23, June 20, and June 22, - each time explaining the entire problem and being told a manager would have to call me backI have explained every time I call that no one ever calls me backI have double checked they have my cell number and they do and make notes to call me at that numberOn May they actually put me through to a manager's voice mail where I a left a voice mail and still didn't receive a call backI rec'd a past due notice in the mail on June 20, It's been over months since I first called to dispute the