ADT Security Services

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

The installation did not include all the equipment I was promised in the deal and it has been unresolved for a month
I was quoted two cameras when I signed the installation dealOnly camera was installedI've attempted unsuccessfully to have the issue resolved for over a monthMy sales rep offered to purchase the camera to resolve the issue and his manager stated her would send the camera and it didn't happenI called again and was charged additional money and quoted an additional fee for monitoring which wasn't included in the original dealI rejected the additional monitoring fee and asked for a full refund and the removal of the equipment and was quoted a early termination feeI also have a photo that was taken from the location where the second camera was supposed to be installed leading me to believe there was two cameras installed when there was actually one which leads me to believe I may have been the victim of a scam

ADT says I'm behind on account, my records show I'm paid up through June
We can't seem to get our account balance resolved, they said we didn't make Aprils paymentAfter many phone calls and very rude customer service, we found out that Aprils payment was accidentally credited to another customerMy records indicate that we are paid up till JuneI went to my bank and got printed out receipts showing I'm paid up

I cancelled the service and was billed $though the contract was fulfilled
I moved into a home that had ADT service already in 2/The homeowner and I decided that it would be easier and best to put the service in my name for ease of useI was disappointed to find that I had to pay additional fees and have the system 'replaced' in order to put it in my name, but I compliedI cancelled the service 1/19/because I was moving and the home already had a security system that was paid forI explained this to the representative when I called and was told that I would be billed for a cancellation fee because there was still another year left on the contract! I disagreed, but decided I would dispute the fee when I received the final billing via mailI never received the bill and on 3/8/a total of $was taken out of my checking accountI was shocked and appalled at the fee being charged, I am disappointed as long time customer of ADT that I would even be charged

ADT are charging us for a year contractWe did not enter into a year contract
account number: XXXXXXXXX
Charges $1,
We are being charged on a basis of a year contractThis is impossibleI advised adt from the begining we are in the property for one yearI actually asked for a month contract and was advised year is the minimum
We left the property to move to another location after months
I have not been happy with ADT from the beginning as they failed to come out on three occasions for a dead battery which was never replaced on installation
This practice is fooling customers in order to sign contracts for extended periods they do not needI would never use ADT for my new property as they were so bad in the old oneIn fact I would have cancelled the contract immediately due to the very poor customer serviceThis latest move sums up how the company views their customers as a way to make money and nothing else

I have repeatedly tried to cancel my ADT Security Services since February I have been unable to use the service since it was installed because the motion detectors are set off by my dog that won't stay cagedThe police have refused to come out anytime the detectors go off because of the dog I have talked with ADT numerous times about this and we were unable to resolve the issue so the security system is useless I lost my job in February and so I tried to cancel the service since it was useless anyways They said I couldn't cancel the service On every occasion I have talked with them they always come up with some reason why I can't cancel the service After the last discussion I told them I was not going to pay the bills because I cancelled in February and they refuse to cancel They have since sent the bills to a collection agency I would like the bill dismissed and the service cancelled It is a useless service
Product_Or_Service: ADT Security Services

Signed service contract with ADT in June, setup auto payment right off the batReceived bill July so I paid thinking auto payment have not startedNovember I received a letter stating that they can not process credit card, I must pay $immediately or my account gets suspendedImmediately called and paid this month worth (63.99/mo contract)December received a statement that I now owe $64.99/moI pulled out my service contract it showed that I am to be billed $63.99/mo, so they are over billingNow I went and do some research and found that ADT automatically pull funds each and every month, even as recently as 12/for this amount they sent out a statement forI called ADT to find out what is going on, their service representative can not figure out their system either and he said he show they have $credit in my account He said he have no authority to fix my account and I must bring my dispute to their dispute email with my supporting documents
So ADT is double billing and double charging for their services, even sends out statement when I have credit in their system
This is ADT corporate billing system problem and not local installation problem, so I am leaving this review on ADT corporate headquarter Revdex.com review

I received a collection letter from *** stating that I have an outstanding debt from ADT Security Services
I currently do not have, nor have I ever had ADT Security The only people in my family who have ever had ADT were my deceased parents (***/***n *** I have searched for an addressed to dispute this debt and was not able to find one I have attempted to call today, however they were not able to find an account for me so no one could assist me

I was lied to by ADT Sales RepMy system does not workI want out of the contractThey refuse to honor what their sales rep told me
On June 17, 2016, I entered into a year contract with ADTTheir sales rep, Jeff *** Rep #XXXXXX lied to me over and overI asked him repeatedly if my cat would set off the alarmHe repeatedly told me absolutely notI asked if what happens if the cat does set the alarm offHe told me if they could not make my system work with the cat in the home, they would cancel my contract and my money would be returnedBased on that info, I signed the contract and gave Jeff a check for $The system was installed on June 24thI gave the installer another check for $Immediately after it was installed, the cat started setting off the alarm when crossing motion sensorI contacted ADTThey told me I had to allow them visits by a tech to try and make the system workThe first tech came out and was there minutes and told me it was just a

My mother- in-law purchased the service through an authorized dealerAbout a year after that she passed away and we got a call on her phone stating that she was behind on her payments (ADT was sending the statements via an email account we did not have access to) so we asked to have them sent to our addressADT sent paper work they said was for the change but was actually a new contractSix months later we sold the property and were told that we could transfer the contract to the new ownersThe next month I started receiving calls from their collections department, when we try to explain what is going on the collections agents have said on numerous occasions that they will take care of itOn one occasion we were even told that the new owners are making the monthly payments but we are behind, is ADT double billing? We have talked to managers and I don't know who all that have told us they will resolve the problem and cancel the account but as of yet it has not happenedI get phone calls late at night, on Sunday during church, at work and nobody seems to have the ability or knowledge to be able to cancel the account

ADT billed for me services that they did not provide
In October 2015, I called to cancel service I was convinced to stay with the company after being offerred a lower rate and a free re-installation after a remodeling where the keypad had been located They scheduled me for re-installation on November 2nd, 2015, but I called the installer stating that I needed to reschedule because the repairs were not completed on time He said that he would call back in two weeks, but never did I called the number that he gave me three different times over the course of a few weeks, but he never called me back My husband and I decided that if he wasn't going to come install the keypad, we weren't going to sign back up for service
Over the course of the year, ADT had been billing my account despite me never having a keypad re-installed I called ADT and spoke with a representative and then a manager (Tyra - employee # XXXXXX) who told me that it was my fault because I never called t

A horrible, no good, useless experience with an alleged "home security" company Defenders, Incis ADT's "Premier Provider" in my area It did a horrible and defective initial installation, which not only failed to work but rendered my wife's office useless by unplugging our lamps and power strips and clogging up the outlets, and then failed/refused to send anyone to fix it for almost two weeks The new crew was revolted by how bad the initial installation was and corrected some of the more egregious problems, but the corrected installation still failed to function properly Defenders can't/won't send a repair crew to fix the second installation for another ten days Their agents promise to call a "security manager" to seek a higher priority, but nothing ever happens I have been civil with their agents, but one was surly with me when I protested the ten day wait for yet another repair, falsely saying he hadn't said ten days and promising to "call the security manager" and get back with me He didn't get back with me ADT is apologetic but says the problem is out of its hands for the first days Don't deal with either company!

Refund
In June of I discovered that ADT had been billing my *** card in the amount of $per month for a home previously sold/cancelledThe charge had taken place for close years (property sold in November 2015)
I reached out to ADT who confirmed by phone repeatedly that I would receive a refund for the errorThe refund in the amount of $1,was promised by phone, on numerous occasions by supervisors/managersI received a credit on my *** card in the amount of $leaving a balance of roughly $1,still due
After calls to ADT every month resulted in continued commitments that the credit was "in the mail" I am now getting the run around and transferred from one extension to another ultimately ending up with the calls being droppedThe billing error was identified and confirmed yet the refund still not processed months later?

We purchased an ADT Security system when we bought our new home in order to keep us safe while in the home and keep our home safe while we were away The sales process was difficult but we wanted the ability to have the security system monitored so it was not just a burglary alarm when at home The system was installed on 9/15/ Today is 11/5/and we just started to notice that connecting to the online app, Pulse, was taking longer than expected We figured it was just being slow and used the keyfob to turn the alarm on and off this week Today, I forgot how to work the fob and tried to use the app but the app would not load at all so I contacted Support In testing, Support determine they could not connect to our system, which also meant that our system was not connecting to the monitoring This means our system is not being monitored This is the first night I am home while my husband is on a business trip, which is why we bought the system and its not being monitored A

I called ADT in the *** *** ** area on March 3, to cancel my service, and the person on the phone refused to cancel it
MY local ADT refused to cancel my service I called on March 3, 2016, and was transferred to another line I was put on hold for minutes, and no one answered I hung up and called back, and the person I spoke with refused to cancel my service I want the service cancelled as of the date I called, and do not want to be billed for any service after March 3rd I had to close my bank account from which my ADT bill is paid because of ADT's refusal to cancel my service I'm and year old woman, and have never has such horrible service in my life!

I called the ADT phone I received on an ad mailed to my home advertising a special of $27.99/month for years I called ADT and the salesperson that took my call represented himself as an ADT employee I was not sure if I wanted ADT service because of the higher fees compared to other equipment you can install yourselfHowever, I was assured I would get a monthly rate of $for the years and that it would NEVER go up after the years I was still skeptical, but went ahead and scheduled an appointment for the following day I was moving into a new home and I wanted ADT to secure my home
The ADT technicians arrived on 12/26/2017, and they did a "walk-through" of my home and presented me a quote of equipment price and monthly plan of $ I selected only part of the equipment for an on-site purchase price of $dollars I asked the technicians repeatedly if the fee was $per month I was repeatedly assured that YES, the monthly fee would only be $27.99/month I had my mother there as a witness and she agreed to having everything installed, we paid the $for the equipment, and the techs began installation I was never presented any other service plan or equipment or given any other options on plans, etc I was happy with what I was presented in my home and was demonstrated in my home with sensors displayed on my windows and doors Before the installation, the techs showed me the keypad I would get, the sensors, and the motion sensors All for $27.99/month and the best part was I was told I would not require a land line!! I was so happy to get this as I have no use for a land line and I did not want to accrue an additional $30/month to my security expense
Additionally, I was asked to pay $for the pro-rated month and another month's service I paid that the same day as well
Within a few weeks, I receive my first invoice from ADT for a monthly rate of $ The rate was NOT $and I immediately called ADT I was told that the service was installed by one of their Third-Party affiliates that they use and I would have to contact them I had never heard of this company, the techs that came out to my home had ADT shirts and ADT identification cards with a picture on it and were driving an ADT vehicleI called this 3rd party affiliate and was told that the system in my home was not $27.99/month but rather $50ish dollars a month I was told that the equipment I bought was for a different and more expensive plan I told the service rep that I was never presented with any other equipment or service plans with different rates other than the $plan They would not honor my rate or what they brought into my home
I have been back & forth with ADT directly and this "3rd party affiliate" for weeks now, the invoice is now past due and NOTHING has been resolved I told ADT that they should honor what they sold me for the rate I asked for but they have refused to do so I have had ADT service for many years and I am extremely disappointed in this service and most of all, them not honoring what I was sold Regardless of whatever ADT's 3rd-party affiliate sold me, ADT should be responsible for this company's error and give me what they offered me They are committing fraud in advertisement and are misrepresenting ADT's services In the end, all I am asking for is for the rate I asked for and to keep the equipment that was sold to me That is another issue I forgot to add, ADT is telling me the equipment I bought is not for the $rate and the techs would have to come out and change my equipment too! I am tired of this back & forth game with ADT and nothing being resolved I will go to other superiors to see what can be done for this fraud sale

I have been trying to cancel my ADT subscription but ADT neglected to respond until I quit paying the monthly bill
I first emailed ADT in October 6, that I wanted to cancel my plan with them after I received a letter saying they were raising my rates I got no response and I continued to pay the bills In September I started emailing to cancel the account again I also had an ADT person come to my home and show me how to power down the system I told him I wanted it canceled also I made multiple calls to the number I was given, also requesting cancelation, and repeatedly was disconnected No one ever told, mailed, or emailed me that I had to sign a specific form Still getting no response, I quit paying the monthly bill Finally I got a call saying I had to sign a specific form, which they mailed me I signed, stating I've been trying to cancel for months (really years!) but they continued to bill me Now they're saying they've finally cancelled my account b

I received a call from someone today telling me I had been "selected" to be offered a one time chance to get in on this "wonderful bargain" from ADT I tried to explain to her we were not interested at this time She WOULD NOT stop talking over me long enough to even hear what I was sayingShe was RUDE and OBNOXIOUSAfter about three minutes of me trying to say one word, I told her I didn't want to be rude, but she was not listening to meAs I was hanging up the receiver, I heard her say: "You are being rude now."This telephone was installed in my residence YESTERDAYThis is absolutely ridiculousIt will be registered on the do not call list immediatelyI have never had any dealings with ADT whatsoever, and they can rest assured because of this incident, I NEVER will

I heard from a co-worker that ADT was affordableShe had a special$to sign up, and $a monthI submitted request for a quote, and the agent stayed on the line with me for minutes, chatting me up in friendly mannerShe told me I could have security for $up front, and $a monthThen, she signed me up for a visitI was told the guy arrived at my neighborhood more than an hour before he came to my houseThen, he started to chat me up about all of the optionsI told him I didn't appreciate high pressure for a higher packageI told him that on $an hour, I can't afford a higher packageHe wasn't too friendly after I asked him not to pressure meIndeed, he did pressure me into purchasing a package I can't affordThis was in opposition to what the agent said when she called meNo matter how much I tried to explain that I couldn't afford more than $a month, he insisted on installing more than I could afford, and then when I begged him to leave, called his boss and tried to continue talking me into "the deal" by saying they were getting me a special on peripheralsFinally, after excruciating hours, he leftI was sick to my stomach all night alongThe numbers that were on my contract were anything but affordable, but he assured me I had days to cancelWhen I was able to call today to try and cancel, I was transferred around to many other numbers before I was put on holdAfter holding hour, I was transferred again, and the agent who answered said I had lost my place in a person queueHow long does it take to cancel this ridiculous service? hours later, I am still holding, and am disgusted by what I am having to go through to cancel a service after having it for only hoursIt's obvious that this is part of the high pressure to force me to keep this serviceWho's going to protect me from ADT???????

My residence was not sending a signal to adtTherefore , I called times to schedule a service call and still not able to book serviceRidiculous!!
Addess is ** ***