ADT Security Services

scheduled install of wireless system Price quoted on phone was to cover all "openings" Technician arrived, and there was an "upcharge"
after cancelling initial install, was contacted by the company, and they said there was a misunderstanding and could they re-schedule they re-quoted a price and we rescheduled, again, the technician arrived and we were told that there was an "UPcharge" Even talked to the manager and he said the people that quoted the price and scheduled the install didn't know what they were doing
This amounts to a BAIT & SWITCH practice as no one ever mentioned a limit on the number of "opening" in a single story house Based on the Techand the Manager's conversation, we should have only doors (front, back and Garage) and windows

Since ADT bought out Protection 1, this company is far from fair
I asked for a copy of my contract because I do not recall signing in ADT/Protection advised I agreed to a verbal agreement and they sent me a piece of paper with a year contract requirement and said it was "verbal" I do not recall agreeing to a year contract whatsoever, maybe year I have been with AGR, then Protection 1, now ADT for years or so during various transitions
I called to try to cancel my service and was advised I would have to pay over $1,to do so....Now, supposedly I am stuck in a contract til with no recourse whatsoever...either pay the penalty or stick with this poor outfit I have a long record with the previous companies I originally signed up with, with no issues....but ADT is not a company I would seek because they have poor reviews basically over l contract disputes that customers must pay dearly to get out of I was also told I could not renegotiate my contra

Lorren and Rommell were out before Thanksgiviing and updated my previous ADT system which we have had for years Very happy with their efficient service Everything was reviewed for me So far no problems Plan on another years!

It is about my elderly mother *** *** who has ADT Security
My mother *** *** has been with ADT over four yearsDue to problem with air conditioning we found out that ADT did not install wiring for their system according to codeIn order to get new air conditioning to code ADT needed to move their wiring that was installed improperlythe ADT system quit working and we called them to come and fix it and they said it would be over a week before they could come to fix itMy mom is a heart patient who has life linethey had record of this and I explained the necessity of it needing to be fixed immediatelyThey said they would charge $an hour because of after hoursThey said we were to blame for the problem installationI have pictures to show incorrect installation that show why I feel they are responsible for the outageThe air conditioning workers agree with me and were shocked by such poor installationthe city also came out and said it was a fire hazardBe

If I could give a zero-star review I wouldI called ADT to just get an estimate for a new home that we're moving into and I was harassed and argued with because I wouldn't give my credit or bank account information over the phoneI spoke with *** and he was incredibly rude and argumentativeIt was so incredibly gimmickyHe kept saying we're going to send you an email if you just ignore the email then nothing will happen but in order to give you a quote I need your bank account information or credit card informationHe argued with me saying that I give my credit card info when I book a hotel so why not nowWell because I plan on staying at said hotel, but I have not decided I will use ADT yet and he got angry and rudeI can't believe that conversation just happenedWorst high pressure sales that I have ever experienced

Adt is a scamThey trick you into getting services with themBefore the guy told me about services he was already screwing stuff on the wallI wish I could give no stars

I received a bill from ADT on 03/21/informing me that my April bill was now past dueInvoice Date 04/01/$58.65Previous balance: $4.66, (my bill is payed fully using Autopay monthly) I question this charge?I have contacted ADTI was told I need to pay bill in advance?ADT is defrauding their customers out of millions of dollars in interest on prepaid bills.ADT: Tricksters, Liars and Thieves!
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXX

Fraudulently added my bank card to EasyPay, charged it after I removed it
I relocated after buying a new homeThis is the second time this company has welcomed themselves to my moneyThey charged me over $to relocateDuring this process I realized that when I called to make the appt, they added my bank card to easypay without my permission or knowledgeI paid what I owed with a credit card and then called to request my bankcard deleted from their systemThe next day, ADT charged my bankcard for $After I'd removed it from their systemI called my bank and marked this charge fraudulent because it's theft at this point

ADT has deceived me with deceptive practices on more then one occasion however specifically this event is what my complaint is about
June 27,
MrNaren ***, CEO
ADT Corporate Office Headquarters
Yamato Road
Boca Raton, FL XXXXX
Dear Sir:
I am writing to you as no one at ADT will allow me to speak with you, as a CEO I would have thought that you were not untouchable to speak with especially when it involves your companyThat being said, I am sure when this letter reaches Boca Raton, that it will be handled just as my phone call
You should; in my opinion speak with your customers
Several weeks ago I received several phone calls from ADT regarding an upgrade to my radio basystem; I was told that an upgrade from 2G to 3G is needed in my homeI explained to each caller from ADT that I was positive that my radio was a 3G radio(I am completely surprised that ADT does not have any idea of what equipment I have in my home)I reluctantly agre

Dspute charges billed to me in December 2016, January, February and March after I had cancelled your services in November
I dispute charges billed to me in December 2016, January, February and March after I had cancelled ADT services in November Apparently, ADT has no record of any my phone calls about cancelling this recurring service, which I find to be rather odd Regardless, I am disputing the charges billed me for those months and I request a refund of those charges for all monthsIn addition to cancelling the service for my former residence - *** *** *** *** *** *** ** XXXXX I moved from ** to ** on December 4, I am also advising that in one of my phone calls I also cancelled installation of ADT in my new location in *** as apparently you have no record of that phone call either
If you need me to provide water or electric bills and/or my rental agreement to substantiate that I moved from ** to ** in early December and had no lo

Why is ADT security an A+ rated company? Why is Revdex.com cutting them a slack? they have total customer reviews out of which are negative and are positivethey also have total customer complaints? What do you have to mess up to not be an A+ company? Please help me explain it

Unless u want to loose your money I would suggest from experience not to go with ADT because the first chance they get they will rip u off and u will loose your money..They lie and cheat and will not refund your money and they are crooks

I was charged more per month than my contract stated I would be charged
I signed a contract on March 12, to get ADT Monitoring at a price of $per month for months ADT online records only go back months According to their online records, as of November 2016, I was being charged $65.88/month for months Beginning February 2017, I was charged $65.80/month for months Beginning September 2017, I was charged $73.90/month for four months Beginning January until my cancellation of services, I was charged $for months In total, I was over charged at least $After contacting ADT, they told me that the sales rep was not authorized to give that price and therefore they had to charge the different amount

Being charged $to cancel service and being told we were under a three year contract that never was disclosed to us
We transferred our security services to ADT in July We disclosed that this was temporary as our house was being placed up for sale and we were moving to a condo while we were building our house We used all of our equipment from a previous security service and no ADT equipment We disclosed that we were paying month to month under a previous security system and were told that we would be doing to the same thing with no contract We were rushed through and I was told to use my email to sign a document disclosing the payment amount We were rushed through, and were scheduled on the Saturday to have everything switched over to ADT I never received a signed copy of what I signed and never received a mailed copy of what I signed We moved out of our home November 28th, It sat empty for a month until we closed and sold our home on December 22nd, a

ADT security services will not pro-rate out of service time on billing
Security cell had no service to monitoring system about 80% percent of monthsInstall date 01/10/$to installBilling is $for months.Bank Draft paymentAfter talking to a customer service agent they said I would get dollars back for the month od February 16th I was not supposed to be billed for that monthService was shut of in December of due to cell service problems
ADT dealer Marty *** came out before installation and said it would work in my areacell:XXX-XXX-XXXX or XXX-XXX-XXXX

Very disappointed in ADTI have had ADT for my home apprx years, then rented a house for a year and transferred my service to that addressI was never able to properly SET UP service on computer, so, never, really ever had communication with ADTWe moved apprx months ago due to a diagnosis of breast cancerBills mounted and I no longer could afford it, ADT, no matter what, continues to DRaW on my checking account and OVERDRAWING that account for a remaining months of a contract! I get Alarm calls on that house, that is dangerous! I no longer live there nor should I have authorization to respond to that Security Call! Dangerous!
So, ADT will not change the way the last months are collected due to a fault not my own, so I have to find a way to pay a balance of $150.00+/- !! Seriously!? You have gotten PLENTY from me! I TRIED to move my service but Landlord does not allow! GeeWhiz! I see why! NO heart!
(I had NO idea I had a Contract! I paid over $for the equipment that I no longer have!)
No longer ADT,
***

ADT abused its position and mistreated meCalled a debt collector on me without ever sending a corrected bill or call
Account # XXXXXXXXX
I submitted a request to transfer service in June, while I was waiting to hear back from the local agent on pricing and conditions for transferring the service, I was automatically charged *** dollars, without noticeThe charge was both premature as I was waiting to hear back from the ADT rep, and twice the amount I owed ADT as I only had one year left in my contractI was refunded a few days later
Ultimately, I am told that in order to move the service I would have had to pay significantly more and commit to a new contract to move the service which is not what was advertised or communicated to me at the beginning of the processI would have never asked for a transfer had I realized this was the caseAn email notification was sent to both the agent Richard *** and the Gina *** (ADT Corporate Customer Advocate) without receiv

Have not gotten my final billTook money from bank account after cancelled
Canceled my service with ADT on Feb.10,,by phone and mailI went with different security co.ADT took money from my bank account on March 7,for service I no longer hadI called them on March 7,They claimed they never got call or mail to cancelThey said they were cancelling thenTold me it would take a month for me to get final billIt is over a month and I haven't received a bill yetCalled them and they would send another bill todayI can't receive a refund from the new alarm countil I get the final billThey should have known I changed companies when they changed alarmsThey never even allerted us someone was messing with our alarmVery upset about all of this

being lied to about charges and we keep getting bills after canceled services
I cncld service on 4/13/per we sold home, this is before next bill cycle per we where in a month to month after the contractRep said all was ok per we had made paymentThen in May we get a bill for a home we no longer live inWe paid again on 5-1/& called Rep Marie said that our acct was closed that because I don't have a contract, that because we where miss informed our account was clearShe assured me all was going to be fine and no more charges will going to show up for usShe even stated all you'll receive from us now is a refund for over payment of Then today 5/I get a bill for 87.66, charging us for June service plus the refund they sent usThis is unacceptable especially when we have been customers for so long and on top of that I was told by reps that all was good and nothing else would show upIts like the company thinks we are fools or trying to trick customers

BEWARE OF THIS ADT SECURITY COMPANY AND THEIR CALL SERVICE DEPARTMENTS THIS COMPANY GETS NO STARS FROM ME THE WORST CUSTOMER SERVICE EVER!!! THEY CLAIM THAT THEY WILL HAVE A MANAGER CALL YOU BACK, YET NO MANAGER EVER CALLS THEY TRY TO PLAY PHONE GAMES TO PROLONG YOU TERMINATION TIME FRAME AND THEN TELL YOU THAT YOU CAN CANCEL BECAUSE YOU THE CANCELLATION PERIOD IS OVER AND TRY TO CHARGE YOU $FOR CANCELLING A SERVICE THAT YOU DIDN'T EVEN GET BECAUSE THEY REFUSE TO SEND A SERVICE PERSON TO FIX THE ISSUES THEIR SERVICE IS TROUBLE THEY TRY TO KEEP YOU HOLDING ON AND WAITING FOR THEM IN ORDER TO HELP MAKE THE CANCELLING TIME FRAME TOO LATE WHEN YOU CALL THEY TRANSFER YOUR CALL FROM DEPARTMENT TO DEPARTMENT AND PERSON TO PERSON I HAVE CALL THEM SEVERAL TIMES TO CANCEL MY SERVICE AND EACH PERSON CLAIMS THAT THERE ARE NO NOTES IN THE SYSTEM STATING THAT YOU CALLED AND CANCELLED YOUR SERVICE! TOTAL SCAMMERS WITH POOR CUSTOMER SERVICE AND PRODUCTS THAT HALF WORK! THERE NEED TO BE AN OPTION FOR "NO STARS"!