ADT Security Services

ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not working
ADT has breached their contract with meService was not provided when my alarm system wasn't workingHad to call numerous times bc not workingact num:XXXXXXXXX contract date 6/16/

Worst customer service and liarsI was told I will have a day trial to try out the system and decide if I want to keep it or not, if it works out for my familyTurns out, you have only days to cancel but days to downgrade or make changes to your plan!!! Even when the technician comes to your home he says the same thing (days to try the system and then cancel)Read everything you sign because when I was signing, he said I was signing that he was at my home and installed the system but tricked me to sign the contract stating that he informed of day cancellation which he never did!!! Now I am stuck with a system I don't want because I cannot afford over $1,to cancel! Don't trust ADT!! You try to get a hold of a manager of the branch and he won't even return your calls! When you speak to the represenatitives, they say they will not do anything for me because of the contract and the day rule which again, when you call to set up the appointment to install the system, they will tell you you have days!!!! They say one thing but do anotherSTAY AWAY from ADT!!!! I will never recommend it to anyone and make sure to write more reviews of their horrible service and how they trick their customers!!!

Worst company to deal with cancellationHave a two year contract that is signed and still sent me a bill for three yearsCalled company headquarters times to get it fixed on their endIncompetent company

I recently filed a complaint against Safe Home Control, Inc because my home security system broke and I couldn't get a tech out to fix it The case number to my last complaint is XXXXXXXXI did not respond to Revdex.com concerning the outcome of this matter because we were still trying to settle itI tried to come to an agreement with the billing department but we were unable to resolve the issueI was then told I had to contact someone by the name of Tony *** I have left messages for him to call me back over the last three weeks but I have not heard from him
Product_Or_Service: Home security alarm

Third party(unknown to me), came to set up and install a new systemCompany is claiming I physically signed a month contractI did not
ADT sent a third party out to set up and install my alarm systemI was never told it was a third party and only found out after I called to complain about some thingsOne of the issues I was having was a window sensor that constantly went off after being installedThis problem was never fixed by ADTI called to cancel the service(called the number on my billing statement)ADT told me that I could not cancel the service with them because it was through a third partyADT also claimed they didn't have access to my contractI was given the number to the third party and once I called and this third party company told me that I signed a year contract and that the only way I could cancel service was to pay the contract in fullI told the guy on the phone that I have a folder with everything the install team gave me and it did not include a co

Horrible business ethics - willing to screw over customers
This business is full of predators; don't sign a contract with them - they have hidden fees, shady practices, and uncharge everythingWhile a lot of business have "strategic" practices, ADT home security charged an extra month, added fees to bills, were not transparent during conversations about technicalities or practices, and even charged an extra month on cancelation
My family moved away from the area and we called to cancel an accountThey "informed us" upon that call that we were obligated to continue service with them unless we were out of the area which we were...then they would put the contract under suspension and if we were unable to resume service at a different location then they'd cancel it for us without penaltyThey called almost a month later to tell us they were going to charge us for an additional month of service since we cancelled on a specific date following their billing cycle without prior notice, and apparently now don't have any practice in place pertaining to the previous call
We will never use ADT again nor would we ever condone anyone else using such crooksCompletely contract their practices, we've gone back and read the fine prints and nothing there stipulates their resolve to suck money from their customersOverall awful people

Charged and sent to collection company in error
I called in June of to set up services in my apartmentI was told by customer service rep that I would be charged for services after installationI received a charge for I called ADT to inquire about the charge because my services weren't scheduled to be installed until June 22, I asked for a refund and cancelled the work order for installationI received a refund on June 15, A few months later, I started to receive a bill in the amount of $from ADTI called spoke to a manager in the billing department on November 12,and the balance was added in error and would be removedI received a call today on January 13, from *** where the account has been moved to a debt collector to obtain the balance that is still on the account from June This account was sent to their office on January 14, exactly one year from nowI would like to report this business for this

First time here, Go figure 95% negative reviews:
I just got a absolute joke of an emailADT is taking my monthly rate up over $bucks a year! They just created $318.3MM in yearly profit w a price increase to 7mm customers!! months after Apollo Private equity bought the company, are justifying this b/c they revamped the call center and built an app?? I could get a Stanford undergrad to build me an app for $10k dollars! Call center: that means more automation, job losses and efficiency and higher profit margins (prob pays for its self)you would think they would pass cost saves on to customersNOOO, they want to increase prices, increase corp profit margins, automate process, fire employees (redundancies), pay down debt, increase their equity value and re-trade the company for a massive profit in a few yearsguess who gets screwedcustomers and employees

Originally wanted to cancel when I sold my house was tricked and strong armed in to signing a contract at my new houseEven though I wanted to cancel
I called and asked to cancel at my old house and they said I could transfer my contract or possible have the new owners finish it outThen by a forceful salesman I was told that was not trueI have been double charged multiple times and I was told I would get a Nest thermostat which was never given and today they tried to charge me for it againThis company has done nothing but over charge and force me into extending contractsI just want to be done with their service and them as I originally wanted with the sale of my last houseI cancelled my service today and of course they continually gave me their threat of their cancellation fee which they are going to charge me no matter what because we are moving in days and your only option when you move is to cancel there is no transferYou have to cancel your service and start anothe

Last March we had ADT services installedWe were told we were not opted into a contractMy husband and I consistently asked if we were signing into a contract and the installer (***) said no, every timeWe went to sign "paperwork" which was loaded on a tabletWe would have to hit a button on the screen to put our initials or signature on the formEverytime we would select the button he would tell us what it was forEvery button was for him giving us some piece of equipment (carbon monoxide monitor, outdoor signs, window monitors, etc.)We continued to ask *** if we were opting into a contract and he continued to say noWe are wanting to cancel our services due to no longer using them and are being told we have to pay a cancellation feeI should not have to pay a cancellation fee when were told we would not be in a contractWe have contacted the company multiple times to get this straightened outEvery time we would get a run around and then be told "a supervisor would

After deactivating the security system at one address and establishing services at my new address, I have continued to be billed for both addresses over the past months Though I have been told I would receive a refund on my credit card, this has not happened I have requested to be released from my remaining contract and am waiting to hear back Though the individuals I have spoken with (about total) have been pleasant, I am dissatisfied with the unnecessary time and money lost, as well as the lack of resolution thus far

FRAUDULENT CHARGES OF SERVICE NOT PROVIDED
I am a resident at ** *** *** *** *** XXXXX I requested ADT (your company) to install the security system to my house which was installed on 7/10/I was charged $ for installation which I paid It was brought to my attention by my spouse when he was reviewing the contract that ADT collected that money although promised free installationI signed a contract for the term of years which was completed on 7/9/After completion of contract I renewed services year by year with pre-payment plan The last few years I noticed our charges were getting higher and higher compared to ADT own advertised price and the competitorWe contacted in the past regarding this, but ADT shut us down with an excuse that the rate was only for the new customers My husband with my permission contacted ADT for discount rate and when ADT refused, he tried to cancel ADT service in January 2015, but ADT representative

Adt customer service has refused to return my calls,and everytime I called wanted more money and new contract
On March I signed a contract with Adt for years.I explained that I lived in unit of the same property and that unit was under construction where I will be movingin couple of months.the sales associate agreed that I would get free move and free camara once I get moved to unit in the same building.I had equipment installed at the residence unit once the unit 3was done I called to move my services.the new associate told me on Sept over the phone that I need to pay $for a move and that I will not get the camera for free.I asked if he could have a manager call me to verify with recorded phone call that I was promised the free move and he said that someone will call me in next buisness dayI called back on Sep only to find out that no such thing was written in my report and that my sistem was in unit 3.I explained it was in unit The lady ov

Like so many others on here I am here to tell you of the pushy sales tactics, appalling service and even worse equipment and installation practices, and overall complete lack of customer service
1) When I moved into the house I had just purchased the previous security provider no longer existed, having been an ADT customer in the previous house I opted to give them a chance
2) had to endure numerous pushy, unethical, and down right rude sales representatives just to get a system set up
3) was made to pay a ridiculous amount of money for the equipment that "had to be installed for my family's safety"
4) the installer butchered the walls in my home to install the equipment and then evaporated as quickly as he came, more infuriatingly, he did not install the battery baleading to an always beeping, forever un-reliable system
5) Contacted ADT rep to have the installation issues rectified and, you guessed it, nothing ever happened
6)Sold the home, called to cancel the service, has taken over a month to do so and have yet to receive a straight answer from ADT on what is required Was told nothing was owed and account was closed on my first call only to find they continued to debit my accountThen told I owed over $for a contract, then told $700, then told $800, then told nothing owed and on and on and on and on
I have been run around so many times with this company over what should be a simple account closure that I should have worn through a Nike company portfolio of shoes and still never received two matching answers
I AM BEGGING YOU ALL, NEVER USE THIS COMPANY!!!! PLEASE LOOK AT THESE REVIEWS AND TELL ALL YOUR FRIENDS, NEIGHBORS, PEOPLE YOU PASS ** THE STREET SAVE YOURSELVES AND ANYONE YOU KNOW FROM THIS STRESS AND CHAOS!
Good bye forever ADT, may the karma of your actions be paid in full

Absolutely worst company I have ever dealt withI am sales manager at a very large Ford dealership and if I were to ever treat a customer like this, it would have been my last dayAt first I called into ADT to get pricing over the phoneThey tell me that the monthly ranges from $27-$depending on which package I selectI asked which package covers what and they said that my technician would go over all of that when we set an appointmentI didn't want an appointment to tell me what covers what, I wanted pricing over the phoneHe was continued to say "that is how you will get the information, with an appointment." The salesman was great on the phone, so I trusted everything he saidI am very empathetic to any type of salesHe then said I need your last four of your social and date of birth for a credit pullI said I do not want you to pull my credit, I haven't even said I am going to buy anything yetHe then said we send people to the most dangerous parts of the country and we need to know their identityI knew for a fact that was complete garbageThey just want to see if my credit is good enough for their payment process etcI let them pull my credit, just because I figured ADT must be this amazing company and I would end up going with them in the endThe Technician showed up right on time and was very niceI could tell he was newer, but I don't hold that against himI am only concerned on how his company trains and what their process is at the saleSo after about 2-minutes of talking to him I asked for the pricing, I thought that was the whole point of the appointmentHe said he had to set up a few things and get some signals and then he would go over all of thatAfter an hour and forty-five minutes he comes and grabs me off of my couch to go over everythingAt that point I noticed he had taken my current security panel off of the wall and installed his ADT panelThought that was a little weird, kind of assuming the sale or maybe there was a presentation coming along with itSo after telling me all about their product he turns over his paperHit me for a $bill for all of their equipment, which I already had and the other company didn't charge me for anythingThis turned me off pretty quick because the salesman on the phone a few days ago never said anything about having to pay for the equipment just a monthly payment for the service I selectedFast forward two hours, the technician has been here for a total of four hours nowI talked to his field manager as well as his sales manager that is up north somewhereThe sales manager kept throwing free stuff in to try to get me to do itIf he would have just been up front with me from the start I would have laid down and started their service that dayAfter telling them no 3-times the sales manager finally let him pack up his stuff and replace my stuff back to how I had it at the beginningRight before he left I went and told him that my current security display is showing an error on the screen for powerHe just said because it has been disconnected for 3-hours it will need to chargeI said okay what if the error message doesn't go away? He said that I would need to call my current security provider to come out and fix itAt this point I was just done with ADTI came home from dinner with my family and my security system is now not working at allThis morning I called the customer service department and told them my storyTheir response was the same call your current provider and tell them to fix itNot only do I get just one day off a week to spend time with my family, but now I have to wait for my current provider to fix ADTs problemsThis is ridiculousI then asked him to remove the credit inquiry from my credit because I felt like I was slightly misled on their sales process as well as the credit pullHe said that it will most likely not be taken off unless he never told me that he was going to pull the creditLike I stated before I am in sales, and have been for a long timeOur business lives off repeat and referralsI will never recommend this company to anyone

I would give stars if that was an option hereWe have been with ADT for several yearsA few days ago I arrived home to an alarm eventAll doors were secured and nobody in the homeI called ADT and was being up-sold to a newer systemI was told ADT is the best and that we should upgradeAfter the sales pitch I was told that my system was offline for past few weeksDoes ADT not understand what home security is all about? If a system is offline for ANY reason they should be on a call immediatelyWe have been paying religiously for years and thought ADT was excellentDo not waste your money or timeWhen I called to cancel they tried to shove a cancellation fee in my faceI do not appreciate the unprofessional conductAlso I emailed *** *** which is supposedly the President of ADTNever heard back

The contract period for ADT was 1/26/thru January 2013, per ADT service representative I entered a contract with CPI on 10/13/ There were several subsequent verbal acknowledgements that my monitoring services were being handled by *** However, ADT continued to debit my account for monitoring services until notified by letter of my desire to be reimbursed for these erroneous charges ADT responded that my letter would serve as the cancellation notice, but no monies would be refunded I contend that for nearly years, ADT was charging me for a service that they were not providing The occasions that called for security response were answered by *** not ADT The facts are indisputable and I view ADT's response as unacceptable The total unearned charges amount to approximately $and I would like to be reimbursed
Product_Or_Service: ADT Security Monitoring Services
Account_Number: VXXXXXXXXX

ADT are charging us for a year contractWe did not enter into a year contract
account number: XXXXXXXXX
Charges $1,
We are being charged on a basis of a year contractThis is impossibleI advised adt from the begining we are in the property for one yearI actually asked for a month contract and was advised year is the minimum
We left the property to move to another location after months
I have not been happy with ADT from the beginning as they failed to come out on three occasions for a dead battery which was never replaced on installation
This practice is fooling customers in order to sign contracts for extended periods they do not needI would never use ADT for my new property as they were so bad in the old oneIn fact I would have cancelled the contract immediately due to the very poor customer serviceThis latest move sums up how the company views their customers as a way to make money and nothing else

ADT should sell a "service" in an area where they can not provide service.e
Complaint Details
I have an ADT alarm in my house in *** This is NOT my primary residence and it is a hour drive each wayI was at the house in March and the alarm went on and off all night longI called ADT for help that night and was on the phone for a long timeThey said that they have no service techs availableNeedless to say this was a sleepless nightI have the *** house up for saleI asked ADT to stop the serviceThey said I have a contract until and could not cancelI told them if this is the case they need to fix it and make it operationalThe alarm has not worked since that nightThe soonest they could send a technician was April between and They called me at least four times on the 13th to remind me that he was coming on the 14thI did the hour drive to the house on the 13th after workMy cell phone service in Overgaard is not goodIn the late morning

General Contracts are done to protect both sidesbut in ADT contracts are all sided to protect only ADTs interestsi signed a years contractand they DO NOT disclose a MOVING RESIDENCE Clause on their contractAll other service company such us Electricity, Cable, internetin case you move to another house, same contract remains in effectbut with ADTI had only few months left on my contract when I had to move no my new homeI asked them to come over and move my service as well, on my new house, it was wired with a Brand New High Tech Alarm System but without Monitoring service installedand a technician came and First he said he needed to install all Hardware from ADT, because it wasn't compatible with mineFINE, they did it and when finished he brought me a NEW years COntractand I refused to signWhy? because I never said I was happy to renew the contracti called to bring the service to my new address so I can honor my year contract I had signed beforeseriously I felt I was being pushed to sign something I didnt wantso I decided not to sign, and I also canceled the whole contract and im paying the penaltybecause everyone hates contracts that are one sidedSPRINT, VERIZON, all bigger companies are turning more on hearing Customers and understanding themADT only care about them