ADT Security Services

ADT has called me between 2am and 3am THREE times over the past two weeks to tell me that the motion detector alarm and kitchen door alarm at my second home (which is an hour and a half from my primary home) is going offEven though I am in my second trimester of pregnancy, I've had to stay on the phone with them and the police for an hour each timeIn each instance, they have sent the local police and there has been no actual issueEach time this has happened, I've been required to spend at least an hour on the phone in subsequent calls with their representatives trying to get them to arrange for someone to come out and promptly repair the defective equipmentAnd since I have the kind of job where I can not miss work Monday through Friday from 12-to wait on an ADT technician, they've offered me Saturday appointment times that are more than weeks from the date of each of these instances.At the same time, the equipment they installed in my primary home starts beeping in the midd

ihave made made several payments and they have been deducted from my credit card only to be told several weeks later that .I still owed the amount
Account_Number: ***

I have received poor customer service and refusal of refund
On 11/4/I called ADT to cancel service and asked for my auto draft to be canceledThe specialist I spoke with advised she has submitted the request for services to be canceled and then transferred me over to the cancelation department where I spoke with a gentlemen who provided me with a good deal to stayI agreed to stay with the company and to the terms because it was a price reduction and I didn't have to renew my contract However, I didn't reactivate my auto draftOn 11/10/ADT drafted out of my account $and on 11/28/in the amount of $I called their customer service once again and asked why they were still drafting from my accountThe young lady said that the auto draft didn't have an end date and that she would put it for todayI confirmed that ADT will no longer draft from my account and that I would call on December 10th which is when my payment is due to make a paymentOn 12/8/ADT draft

I was lied to by ADT Sales RepMy system does not workI want out of the contractThey refuse to honor what their sales rep told me
On June 17, 2016, I entered into a year contract with ADTTheir sales rep, Jeff *** Rep #XXXXXX lied to me over and overI asked him repeatedly if my cat would set off the alarmHe repeatedly told me absolutely notI asked if what happens if the cat does set the alarm offHe told me if they could not make my system work with the cat in the home, they would cancel my contract and my money would be returnedBased on that info, I signed the contract and gave Jeff a check for $The system was installed on June 24thI gave the installer another check for $Immediately after it was installed, the cat started setting off the alarm when crossing motion sensorI contacted ADTThey told me I had to allow them visits by a tech to try and make the system workThe first tech came out and was there minutes and told me it was just a

I have cancelled adt several timesPlease close the account I'm being billed for days when the lady said I wouldn't be in march
Adt is going back on its word

Called to cancel serviceTechnician was extremely rude and would not allow me to speak to anyone elseWas unable to cancel
During a minute phone call to ADT to cancel service, the customer service technician insulted me several times all the while trying to stall and retain me as a customerHe told me his name was Joseph ***, however, he refused to provide his employee number and would not transfer me to a manager
Mr*** insisted that we have a year contract with ADT but refused to provide proof when I countered that we were month to monthHe kept stalling with supposed computer difficulties and would not send our contract via emailHe insulted me several times saying things like, "If you didn't read, then that's your problem" "I see here that you've had a problem with not wanting to pay for services before." and "Maybe I'm just telling you things you don't want to hear." I don't know what he was talking about regarding us not paying for services as our acc

I have tried to contact them to tell them that I no longer live at the monitored address and am now in a nursing homeThe gave me email address
I have tried to cancel service for the past several months as my health has declined, and I am in a nursing home as of May They told me to send them a copy of the nurse home admitiants and I did that, they gave me email addresses to send it to that were fake emails addresses twice, I have sent registered mail to them and they are still billing meThe address of the complaint was XXXXX *** ** ** *** ** XXXXX, Account # XXXXXXXXXthe property was sold in July, and they won't do anything over the phone, say to email and the email they give you doesn't workVery poor service and poor customer service, would not ever advise someone to enter into service agreement with ADT, and would never contract with them again

This company Has been charging me fr services they are not providing since the end of July, The system is not own nor does it work but I conyinue to get monthly chargesI have had deaths in my family this past year which caused me to miss alot of time from work which I was not paid forI was barely making my mortgage which I am still behind on let alone paying for security services I am not even gettingI have called numerous times requesting they cancel and credit my account but they refuse to do so unless I allow a technician to enter my homeI no longer want anything to do with ADT the people I have spoken to do not care or have compassion for their customers and they continue to rack up charges for services they are not even providing, in turn affecting my standing and creditI would like to cancel my account and be credited for services they have not rendered to me since the end of JULYI need resolution not them telling me I have to allow someone in my house when I cannot

Not honoring repair commitments to system
after I called ADT to give them notification that I would be canceling my system after 12+years that I started to have issues with the system arming and disarming without input from myselfThis seemed very coincidental that the system would start acting up after cancelationI was still on contract when I called in and they sent out a technician to have a look at itThe technician said that the issue was probably the electronics and if it kept happening after powering down the system to call back to have the electronics replaced
When I called back a couple days later as the problem did not go away I was told that because the contract went out of service that they would not come out to fix the problem even though it was reported during my contract period
I have tried to resolve it by talking to a supervisor/manager in the call center named Bonny but am getting no whereThey said all they can do is tell me to power down the systemU

I have been trying to cancel this service for approximately monthsCompany promises cancellation, does nothing, keeps billing me
Several months ago I was having trouble with my home security system In my city, we get fined for excessive alarms I called trying to get my system repaired, and didn't get anywhere so I decided to go with another company I have sent cancellation notices by mail, as well as by talking with their customer service representatives Every time I call, it's like I'm talking to them for the first time There is no record of my letter to them or any of my previous phone calls Every time I talk to them, they assure me that my account will be cancelled, yet they never close the account and they continue to bill me
I don't know where to turn for resolution at this point This is such a trivial matter to go through so much trouble over I just want to cancel my account, pay my *valid* charges, and move on The company seems totally unwilling

Called to cancel services after contract expiration and was forced to pay for one additional month of monitoring (@$44.99/month)
I called ADT on 6/5/at 9:36AM to cancel services after my contract had expired on 4/22/I was informed that I would be required to keep/pay (cost is $44.99/month) for the security monitoring until 7/1/I had already dissembled their security equipment and was no longer going to be using their servicesThey informed me that it was in the contract that I give them 30-days' notice to cancel, even though the contract had expiredCommon sense would however contradict a 30-day termination requirement as it only took one day to sign for security services, install the equipment, and take my moneyThey did not provide me with any other alternatives when I asked for a prorated costWhen I told them that I would be leaving business reviews wherever I could, to portray ADT's conniving behavior, the corporate representative threatened me; she to

This is the WORST system I have ever hadWe got our new system in January and it has not worked 99% of the timeCustomer service is very misleadingOne rep told me I had to call every month and now another one says I have to have a repair person come out timesI am stuck in a year contractIn order to get out of it I have to take a day off work times to be available between and m-fI am very frustrated and just want out of the stupid contract

I've spoken to reps and the billing is still incorrectOur bank accthad been charged an incorrect amount, and the ongoing charges are still wrong
We signed for a new CCTV accton 7/20/The total installation charge without tax stated $1,and the monthly service fee of $We are a non-profit, so we are tax exemptSo for the initial deposit, we paid with Check *** $(this amount included taxes) and submitted our ST-formSo for the remaining balance, the tax charged for installation ($80.14), would be deductedWhen the installer finished on 7/26/and needed to collect the remaining balance, all we owed was $(which was the balance after the deducted tax=$plus 1st month payment=$146.17) The installer said he would enter it as an e-checkSo he entered the information, and gave us the check back to shredThe check was dated 7/26/2018, *** in the amount of $My boss received our bank statement on 8/20/and the amount that was ele

I wish I could not give any stars My troubles started with a man coming to my house telling me he was a representative with my security system company Vivin He told me that he was updating my service but it turns out he was from ADT and changed my system over to their company from my existing company Vivint I never had any problems with Vivint but since ADT took over my system has not worked I called to cancel several months ago and they told my my contract went until the end of this year I just called again to cancel at the time the last representative said my contract ended and what do you know my contract doesn't end now until and that it would cost $to cancel I figured I would bite the bullet because I would end up paying a lot more than that in fees to ADT over that time frame I was transferred to a representative to cancel She told me it could cost me $to cancelThis is absolutely ridiculous The most dishonest and misleading company The minimum you expect from a security company is trustworthiness

For such a large company they should provide better training to their customer service for residential security service

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

Called to cancel serviceTechnician was extremely rude and would not allow me to speak to anyone elseWas unable to cancel
During a minute phone call to ADT to cancel service, the customer service technician insulted me several times all the while trying to stall and retain me as a customerHe told me his name was Joseph ***, however, he refused to provide his employee number and would not transfer me to a manager
Mr*** insisted that we have a year contract with ADT but refused to provide proof when I countered that we were month to monthHe kept stalling with supposed computer difficulties and would not send our contract via emailHe insulted me several times saying things like, "If you didn't read, then that's your problem" "I see here that you've had a problem with not wanting to pay for services before." and "Maybe I'm just telling you things you don't want to hear." I don't know what he was talking about regarding us not paying for services as our acc

ADT money back guarantee is not true and they refuse to give our money back or let us out of the contract
We contracted with ADT July On or around Aug 10, our ADT pulse went out so we were unable to use our phones to arm, disarm, or control anything to do with our systemI called customer service and was advised to try and "fix it myself"I had to unplug the system and then disconnect the wires to the backup battery, and then connect it all back upThat didn't work although customer service successfully walked me through it and I didn't get electrocutedWe had a service tech come out and he was here for about hoursHe was unable to get my system up and runningHe stated to me that it was linked (in his belief) to another issue that ADT was having but nobody was listening to himfast forward to in the morning our alarm starts going offIt says it was the front door so my husband is checking everything out and we decide there is no threatWe attempt to get our k

This is the most awful service I have ever received from ADT and Defender Security I have had endless billing and service problems with very little resolution support These is a partner group, but have no idea how to work together Their communication is confusing, inconsistent and outright pathetic I have wasted hours trying to solve these problems to no avail I set up easypay and they never charged the payments; excuse, Defender Security is not ADT and this needed to be set up separately They claimed to have left numerous voicemails and text that I never received Most representatives were very rude
I will never use ADT again and will ensure all my associated are aware of the poor service; I would not recommend ADT to anyone At this point, I intend to pay the early cancellation fee just because I do not want to deal with this organization again
I can see by the other reviews that I am not alone Clearly, this company is about profit, not customer service

I signed a yr contract under the understanding that I would pay only a certain amount for years however over the year periods they kept going up
When I started my service I was paying $40-dollars per month by the end of my contract I was paying $53-$dollarsMy contract doesn't state how much I am suppose to pay for the three years but I was under the understanding that it would be the same every monthI faxed a letter to cancel service and they called my husband and talked him in to keeping the service for per month this was in November, however when I received my bank statement that had November charges I was charged $53.?? and he called them back and they stated that it would be $the next month however when I received (1-28-16) my bank statement with December charges they charged me $55.?? On 1-30-my husband called them to cancel service and they would not let him due to the account not being in his nameSo I called them and told them to cancel service an