ADT Security Services

we have a maintenance contract on camera system that when I had a problem with was told twice that if a tech came out I would be charged for serviceWant to get out of contract and they refuseI do not see any value in a contract if they charging me to repair itI removed the system of ADT and replace with one of my own in December
Product_Or_Service: Security Camera system
Account_Number: ***

ADT and their contract - Do not sign a contract with them!
If you have, go through and make sure that you are not under anything where you will have to pay if you choose to cancel
I do not like when people or businesses try to underhand anyone! Let me state my story
I had been an ADT customer for years prior to the situation encountered in I moved in from one rental property to another and thought I was just transferring my service from that location to the new oneLittle did I know, it renewed my contract for years (this was not verbally communicated or told to me by phone or the technician who came to my home)Unfortunately, because of a situation with the new house (something out of my control) I had to move out, and where I moved - I could not carry the alarm service with meI found out because of my cancellation (this was from a charge that they tried to run through my checking account with and final bill sent) ADT had charged me $Let me say this again - I was told whenever I moved, all they had to do is transfer service to whichever location I move to free of charge
They have since then sent my information to a collection agency, in demand of paymentI promise, I will never use them again, I will see to it that no one I know ever uses them againThe power of social mediaI will cost them far more than $

Alarm going off and a person cannot come fix it for four days
The battery installed by ADT is beepingI called and they said it was low is why They said they could mail me a battery in 4-days I said the beeping is driving me crazy- that is unacceptable Can you turn it off from there They said, "No." They said they can send someone out in -days They tried to tell me how to unhook the battery, but it's not a regular battery I see no way to unhook the wires Then they said to unhook the electrical transformer in the garage! I don't know how to do that, either, and I never mess with electrical wires I don't feel like I should have to, either!!! I said just turn it off, I cannot sleep with that beeping They said I have a contract and will owe $*** dollars if they turn off my service! I cannot believe a business treats customers this way and there is NO resolution! I have never missed a payment! A manager named *** was unbelievably unhelpful!

Signed up businesses with ADT, paid $3,for cameras with no results!
I just received a letter from an attorney for ADT and it infuriates me as I have tried to work things out with this companyI signed up my stores years ago and paid $3,($1,per store!) for camerasThe biggest reason I wanted the cameras was to watch at home, on my phone or computer...the sales person said NO PROBLEM! Well it WAS a problem because it would NEVER connect and the cameras were HORRIBLE! I had them out twice to try to adjust, AND got charged for that, but to no availThe cameras were bad, positioned wrong, I was never able to get cameras to work for my phone OR even my computer at home..I called my Rep many many times to be ignored (he already got HIS money!) I am still paying on my one store which has been up for over a year (the contract?), I never receive bills either, it just get taken out of my account every month! I got swindled by this Rep for the company and treated horrible aft

DO NOT WASTE YOUR MONEY WITH THIS COMPANY! I had ADT years ago and had no complaintsI talked my husband into using them this time based on my previous experienceThe sales experience was very helpful not red flags things have changedWas told the insulation was free we would get our money backThe installer came and try to tell us we needed to spend just under $8,in equipmentWe should have walked away thenWe agreed to do a few changes that the installed said would not change getting our installation money back to later find out that was not the truthEvery time we have called customer service ends with them hanging up on usNow we had an issue that beeped most of the night and again was hung up on when my husband called to set up serviceEvery time we call the customer service rep is very rudeI will never use this company againYou get a security system to feel safe and know they are to help protect youI feel they only want our money and know we are now trappedIf you want to be treated rude and feel that you do not matter as a customerYou have picked the right company

I was missed informed on a what they would be charging me and miss quoted
I was quoted a price over the phone and they charged me double the amount they quoted They also did not notify me they will be charging me months once we activate our account

Jake & Ken provided outstanding service todayBoth were very professional and knowledgeableI would absolutely recommend ADT to family and friends!

I have received poor customer service and refusal of refund
On 11/4/I called ADT to cancel service and asked for my auto draft to be canceledThe specialist I spoke with advised she has submitted the request for services to be canceled and then transferred me over to the cancelation department where I spoke with a gentlemen who provided me with a good deal to stayI agreed to stay with the company and to the terms because it was a price reduction and I didn't have to renew my contract However, I didn't reactivate my auto draftOn 11/10/ADT drafted out of my account $and on 11/28/in the amount of $I called their customer service once again and asked why they were still drafting from my accountThe young lady said that the auto draft didn't have an end date and that she would put it for todayI confirmed that ADT will no longer draft from my account and that I would call on December 10th which is when my payment is due to make a paymentOn 12/8/ADT draft

Unauthorized InquiryConcerned about identity theft
I was contacted by an ADT representative at the ADT Norcross,Ga locationWhen she (Renee) contacted me we reviewed the quote for serviceShe explained the application process to me saying that they just needed some personal information for their recordsShe also mentioned that credit will not be pulledI agreed to move for with processI started to feel uncomfortable with questions I was being asked such as past addresses, date of birth, social security numberI stopped and asked why was all of this information necessaryShe said it was a new process and assured me nothing would be done with my information and credit report would not be checked
Within a few days I received an alert that my credit report had been compromised and an unauthorized inquiry had been madeI was very upset by the deception and potential identity theftI immediately contacted the manager of the branch Trevor and Harrison Monda and they

If I could leave stars I wouldI cancelled my service with ADT after being with them for around 5+ years and transferred to VivintWhen I cancelled service the first time was around May 27th, then after about months went by I noticed that ADT was still taking their monthly payment I called ADT back and spoke with another customer service rep to find out why I was still being charged I then was told by the customer service rep that the service was never cancelled by the previous rep and he/she would cancel my service and refund the months that should not have been paying for serviceA few weeks later, I called ADT back to check on the status of my refund since I received a letter in the mail that seemed like I was only going to be reimbursed for monthHe informed me that the cancellation in May did not take place because the call was droppedThe call was not dropped, had it been dropped I would've called back and cancelled that same day, I would not continue to pay for a service that was no longer connected and of no useI was told that I would receive a refund of $but not the full months, a total of over $I was told that there is nothing I can do to dispute this so I basically just gave a company over $for nothingI had been a loyal customer with this company over the last 5+ years and they are not willing to right their wrongThey must be hurting for the money if they would rather have their name bashed by tons of ex customers rather than just do the right thing, makes me happy I left

Since becoming an ADT customer roughly years ago, I have found it difficult - almost impossible - to contact the company regarding changing billing information/methods, servicing my equipment, and now cancelling my accountI closed my business iCenter, Inceffective July 31, and began attempting to cancel my account with ADT on July 25, After speaking with different ADT representitives at their published XXX-XXX-XXXX customer service number, and being told by the first two that my account would be cancelled effective August 1, 2018, the third representative told me this morning that I needed to call a different number (XXX-XXX-XXXX) if I wanted to cancel my account, and that the previous two representatives should have told me thatThe third representative also told me (today) that there was no record of my previous two callsI just want my account cancelled and closed effective August 1,
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

No customer service here, folksNasty CompanyThey bought my account from a local security company They took money from my bank account, unauthorized to do soThe local company confirmed for them, mine was never an automatic payment accountCustomer service did not accept my statement of thisI'm just their lowly customer...When I stated I did not want to be a customer with them for the above reasons, they are trying to hold me to a contract for three more yearsThat or a buy outVery aggressive tactics and NOT customer focusedStay away

I called in 2/11/to cancel my service and was told that it would be cancelled It has not been cancelled and I keep getting charged
ACCOUNT NUMBER: XXXXXXX
My wife and I called ADT on February 11, to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelledWe then went out and got new service for a lower cost and much better features
In March we were charged again for regular monthly service So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two monthsThe young lady that we talked to said that she had talked to her manager (while we wer

I am curious as to how a company with negative reviews and positive reviews has an A+ rating with Revdex.com, but that's not why I'm writing this
I have had an ADT monitored alarm for years (it was installed when the house was built by an authorized dealer)A system that old required a land line so for years I paid for a phone line that I never used so my alarm would be monitoredTurns out that was a waste of moneyWhen I finally disconnected that phone line in Septof last year, ADT continued to bill me the monitoring chargeI wouldn't complain about that except I never had a call from ADT or anyone from their company come out to see if I disabled the alarm or notConsidering that they advertise that they monitor 24XI find it odd that when they don't get a ping from an alarm they monitor for more than months without a word from the customer that they don't suspect that either the alarm is defective or that perhaps it was disabled by someone with bad intentI know if I left a child with a babysitter and they didn't answer my callafter the second attempt I would go home to see what the issue wasThis isn't far from thatThey claim that they will monitor my alarm and provide a level of security in exchange for a monthly feebut when they are unable to hold up their end of that arrangement, they have no problem continuing to take the feeWhen I discovered that my system had not been monitored for over months and called to complain I was informed that cancellation of the service would require day notice (so they get one more payment for doing nothing), but that I was eligible for a free upgrade to a new wireless systemI had to laugh as I declined, thinking if my house was burglarized or burned down I would have to call them to let them know because they obviously don't monitor anything

I am being double billed for two ADT security systemsBoth apartments are in the same house, * *** *** Staten Island, NY XXXXXI only occupy apt
I am now going to explain situation that I emailed the company president:
Good Day,
My name is Dr*** ***
I have been having monumental billing issues for the past months with your companyThe account number XXXXXXXXX at *** *** Staten Island has been completely disheveledThe residence is a two family houseMy son lives there and I am his father that takes care of the billing for your serviceThe security system was originally installed in the downstairs apartment in This apartment is now referred to as *** by your companyMy son moved to the upstairs apartment, now referred to as *** * in October of A new system was installed in *** at that timeThe original system in *** was deactivated in November of Unfortunately, billing did not pick this up and when the new tenant reactivated y

I signed a contract for $but they are charging me a month every time I talk to them they say they will change it but they don't.I signed with them the 30th of January they charged me on the 1st of February $53,and they are trying to charge me again on the 20th of February the same amount and they aren't allowing me to cancel even though they are not complying with my contract price
Product_Or_Service: Alarm system
Account_Number: HXXXXXXXXX

Charged monthly for camera repair service.I called to get service was told it would be daysasked to cancel contract and was denied
we are paying a monthly fee for camera service calls for our businessI called for help with a camera that had stopped workingI was told Monday was the soonest appointmentI asked to cancel contract because I was going to have to go out and buy a new system because being a liquor store you need surveillance at all time especially on weekendsI was told they would not release me from contract and I could go out and buy replacement cameras till the came out for repair

ADT-Protectron and I have agreed to return video camera in exchange for a refund $on Aug29th, The video camera was uninstalled from our home by the ADT/Protectron tech within weeks of Aug29th As of today, Oct31st, 2016, I'm still waiting for my refund cheque I have called multiple times to speak with many front-line ADT/Protectron employees from the Loyalty/Customer Care department Kept repeating the same thing that the cheque will be in the mail 4-weeks We are beyond that time now I finally started to state my issue through social media (Facebook; Twitter) and within minutes received a call from ADT/Protectron Cecil *** *** Head Office) told me that he will resolve the issue today (Oct25th, 2016) Cecil stated that the process should take no longer than a couple of days to issue a cheque from their bank partner Therefore, by ThursOct27th, the cheque will be mailed That day came and left and still no refund cheque I will also be

Needed to gain access to remotely view our security cameras had to call times just to get a rep out and when he finally came out he said he was the wrong rep we needed a service rep not a sales rep This company is a complete joke I called ask to speak to a supervisor the rep said there wasn't one on the floor and laughed that I didn't need one just needed to schedule a new rep to come outI was hung up on transferred multiple times every time I called with each rep not knowing anymore than the rest

My father passed away Dec 9th 2016, I called ADT to shut off services on Dec 15th At the time we did not have the Death certificate, but we did have the notice of death from the County of *** *** Office of the medical examiners officeWhen I spoke with the woman she gave me an address to mail the notice toThe following day I mailed that letter out as instructedMonths go by, we are still receiving billsMay 8th, I call ADT to find out why, after being passed around I finally get someone to tell me that on Dec 15th the agent only removed my fathers automatic bill pay, she did not shut off servicesSomehow, they allow me to remove my fathers automatic bill pay even though I am not on his account, but do not turn off the account? After speaking with an agent on May 8th she states they do not have the death certificate in fileI explained to her how we did not have one at the time, but I did send the notice from the countyShe states they do not have that in their files, bu