ADT Security Services

I got overcharged for system transfer in between homes and being the event happe**d on a Saturday and after I called they said they couldn't help
after being in contract with adt I called to transfer services and system from o** home to the other after speaking to the agent about different sensors and how many doors and windows I have I was charged dollars to hold the order and on the date of installation I would be charged dollars I was ok with it got conformation and went along my old system was cancelled and a week later I was charged 530.42dollars for cancellation fees and a overdraft by my bank of dollars I called them and my dollars was refunded and I said what about my overdraft fee that u guys cost me , well ma'am we cant handle that but u can either call, fax, mail, email a copy of your bank statement to the address the provided me and I did mail it in certified mail and got proof they received it here we are week later no response of any sort

ADT would not dispatch when our alarm system went off
On 11/28/at approx 3:30pm ADT rcvd a signal that our alarm system was going offThey called the owner of the company to reportThey told him they could not call because we did not have an alarm permit on file so the sheriff would not dispatchMy boss drove the hour to the office and discovered it was a alarmWe DO have an alarm permitI called the sheriff dept and they said they did NOT rcv a call from ADT and that no matter what, they WOULD always respond to an alarm call - permit or notWhen I relayed this to ADT they then said they could not call because I had not sent ADT my alarm permit I have read my contract over and nowhere does it say to send them my permitI had no idea I was suppose to send them the permit...our business could have been cleaned out by the time my boss got there

I attempted to close an ADT alarm account for a home which I'm renting I was not under contract and free to cancel with days notice at any time When I called to explain what I went to do I was met with fierce resistance and customer representatives for more than minutes Each employ refused to listen to what I needed to do, only to offer me ridiculous deals and high pressure tacts which I find offensive, unethical and reminds me of the business practices of the old Columbia House Records monthly subscription service The last employee was in tears and would have made another person feel sorry and keep the service going for just a few dollars a month I'm so disgusted that I'm contemplating cancelling the service that I now have in our family home I'm not under contract and can give days notice any time I'm not impressed with the business practices of ADT They label themselves with integrity, far from it
Product_Or_Service: Alarm Monitoring Service
Account_Nu

I have been a loyal customer of ADT for over years I have been paying quarterly services for a long time and the service hasn't been working properly This morning, I called again to report the problem and I was informed that I needed to upgrade system
The rep told me that there was a promotion to upgrade the system and the all the old equipment will be replace for the whole house including smoke detectors The rep didn't explain to me how the new system will be install and work with the new upgrade system I just finished renovated my house and I don't any damage to my new wallsFurthermore, there was a mistake in the order due to rep only wrote one smoke detector and one sensor
I called the headquarters and I spoke with another rep-lady in order to try to explain the problem and try to work with me but she was rude, didn't wat to work with me or grant me a discount for the smoke detectors I can't pay per smoke detector after paying service for over twenty years It is very unfair and bad business practice
My house always been protected with ADT for so many years; now I don't feel that ADT cares a bout my well being and satisfaction as a loyal customer
I will be filling a complaint to Revdex.com
Sincerely,
*** ***
Accountant

Misleading and information regarding account cancellation by ADT representative
Acct# XXXXXXXXX
ADT cancellation team member spoken to: Lisa
#- Spoke to ADT rep Lisa on 03/01/@ pm MST
#- Asked Lisa to cancel ADT acct on 05/01/when ADT contract officially ends on 05/01/
#- Reason for cancellation: property sold and already have ADT service at new property so no need for transfer of service
#- ADT rep Lisa said cancellation noted in system and cancellation taken care of
#- I asked Lisa if an email would be sent to me to provide confirmation of cancellation Lisa said email would be sent right away and letter would be sent later
#- Lisa also said a credit would be applied as well
#- Contacted ADT again on 03/02/@ 3:pm MST and spoke to another rep who said she did not see any notes in the system indicating cancellation on 05/01/
#- ADT rep contacted cancellation group and rep returned an answer of "you need to call ADT

Unless u want to loose your money I would suggest from experience not to go with ADT because the first chance they get they will rip u off and u will loose your money..They lie and cheat and will not refund your money and they are crooks

Sales rep came around telling me he would cancel other service if I went with him and I'm still paying on both alarms
A rep from adt came to my home and set me up back in June of I was told he would cancel my precious company and pay balance for meI am still paying on both alarms and not even getting the service I was providedI have taken all alarms o of my home because attorney general told me to remove everything and get information on all parties that mislead and lied to meAdt Wong do anything to help me and I owe them 320$ if I want to cancelI never got the service I was promised and I am paying on both alarms and my alarm before has a longer contract so they came and pt the system back and adt won't let me cancel and never let me cancelI'm upset I was lied to and paying on so many alarms right now when I shouldn't be paying on any since none are workingMy alarm center I am paying has their system in here but it has problemsAll alarm companies that send people

Poor sales practices, customer service, and faulty equipment
My issues began with the first sales person I worked with and I should have known then to not trust Protection OneThe sales manager and his trainee were unprofessional and out of line, starting discussions about how much money I'd lose if I tried to sell my houseThey even complained to me after my purchase because they didn't make enough commission on my sale, admitting their commission check was only $after taxesThe installer was at my home for hours and left with it not completed because he couldn't figure out why the testing was failingHe left with it not working and I had to wait on another installer to finish the jobImmediately I had issues with alarms and the system and sensors not workingAnother technician was sent out who switched my sensor from the nicer camera sensor to their standard motion sensor (so a downgrade in equipment) claiming that would solve the problemThis was one year ago

very poor service
*** * ***
ADT Corporate
*** *** Road
*** *** ** XXXXX
January 22,
Dear Mr*** ***:
I am writing to express my extreme satisfaction with my ADT services
History: I went under contract in November to secure my home(Encl #1)
At the time of installation, a service man came into my home and after asking where I wanted my security panel, he commenced drilling a hole in to my wall
After the installation he told me that my service would cost 50+ dollars per month and my initial charge would be 120+ dollars I said, no, my service was to be per the advertisement He said that his ticket was to install the premium service He told me that I should take it up with corporate to resolve any issues
The first bill I received was for over $I paid it and filed a complaint ADT told me that since it was a "Defender" company that I would have to take up all issues with Defender, I called Defender and they told me that ADT would have to handle the issue and was abruptly disconnected I called Defender back and was hung up on again I called ADT and was informed that because my contract was less than months old, I would have to handle all issues though Defender I called Defender and was abruptly disconnected after being placed on hold for over minutes
My next bill was for $dollars I called to complain about the billing and was informed that to get the charge I would need a dedicated phone line I called ATT and had a dedicated phone line installed Defender came out again to reinstall the correct service The serviceman removed the panel in my wall and left the four-inch hole The installer said that if he were to repair the hole that I would not like the results Obviously, I was not thrilled with the hole either I have since patched the hole, picture attached (Encl #2)
The service man connected the wires from the ADT Panel and the phone jack He left the wiring in such a state that it looked like a 3rd grader performed the service(Encl #3) To the installer's credit, he said that it was a couple years since he installed a dedicated phone line
I am now beyond livid The service has been VERY POORThe quality of workmanship is greatly lacking I want the service removed and contract cancelled
I called ADT and they told me that, because it was less than two months that I would have to handle all complaints through Defender Defender told me that only ADT can cancel a contract (This went on for four phone calls) After a week of this run around, Defender told me that now that I have had the service for over two months, I cannot cancel without paying the full contract, over $
I have NEVER HAD SUCH POOR SERVICE and I cannot evaluate the product due the limited time on line
To resolve this issue: refund my initial down payment and remove all products from my home
There is nothing that can be accomplished with ADT or Defender that I feel confident to allow this product in my home
Thank you for listening to my rant
Sincerely,
*** * ***
Very dissatisfied customer
Encl (1) Initial Bill
(2) Picture of wall
(3) Picture of phone line plug
(4) Copy of email correspondence
Sent via Certified Mail XXXX XXXX XXXX XXXX XXXX

In late February 2017, our landlord sold the house and gave us days to move, ADT still have out account activeWe called several times
XXXXXXX Account number under *** ***
My son *** *** and *** *** had to move from *** ** *** ** *** late February due to our landlord selling the home as short saleWe had days to moveWe called ADT several times to close the account but did not accept our closureWe got the run around and transfers to many linesWe need this account closed and retro credit back to Feb

Our contract is different than original, things were added after we signed
About weeks ago I called Protectron to stop our alarm contract as we are moving into a condo and do not need to have the alarm Protecton told me I couldn't cancel because we had signed a month contractThere is no where on our contract that says months so I disputed it on the phone - they said very clearly it was on the contract They emailed the contract to me and sure enough it was on their copy, but not oursThere were other things on the original copy that were not on ours such as model number that was better than the one we had installed These things were added after we signed the contract with the sales person that came to our door Protectron has said we owe them over $for disconnection because of the contract which we signed We told them we did not want a contract in the very beginning We are moving this week and need this settledthis is fraud and we will consider pressing cha

If I could give no stars I wouldWe have businesses covered by ADTThey have failed us terriblyNot only has my security cameras been down for monthsThey keep telling me their waiting for a part to come inFor two monthsAfter calling them over and over my worst fears came trueMy business was broken into this weekendThey still won't fix my systemI just keep getting we're waiting on a part I would not recommend ADT for anything!!!
Save your money and find another company!!

Ring Door Bell video recording I was not told that I would have to subscribe for video recordingI was told it was included in ADT monthly bill
December 2016, I upgraded my current ADT service to include an outdoor camera after a few packages was stolen at my front doorI paid over $for the upgradeA technician comes the following week and installs a "Ring" video doorbellI was surprised to see that they were installing a proprietary productThe sales department did not mention that when I placed the orderThe installer told me that ADT would have access to recorded video if it should ever be needed by law enforcementThey NEVER said I had to pay Ring after the first days $a year or $a month for video recording! To keep my bill affordable the sales rep up sold me (while doing the install) on a Hub and dimmer switch and an additional indoor cameraNone of which work consistentlyRing disconnected my video recording after daysI called ADT customer service in

PEOPLE DO NOT GET ADT SERVICE, ITS JUST A SCAMthey do business practices according to bait and switch, it took me months to cancel my service with ADT after years of customerafter months of drama by phone and emailsthey sent me collection noticeIT WAS MY WORST DAY WHEN I SIGN UP ADT SECURITYsave your money and find other company we are going to take them in small claim court which can be done without attorneyITS GARBAGE COMPANY

I told sales rep everything that my current system had, including a connection to my home automation lighting All existing devices were to be connected and no costs to be incurred
Tech (really a sales guy) arrived and immediately drilled a hole (through wallpaper) in our front hall and installed control panel (per ADT procedures)
Technician then reviewed existing system and declared that ADT could not connect to any existing devices Tech reported that over $2,in replacement devices would be required and that a connection to our home automation could not be achieved
ADT hoping we were now captive with panel and holes in our front hall I refused to accept their reversal and sent their technician away Hole remains in our from hall, and I intend to pursue ADT for damages
Deplorable Bait and Switch sales methodology

My retired parents tried to cancel the contractThey were informed that my father approved the contractMy father has advanced Alzheimer's disease and hasn't spoken in over yearsWe sent them a notarized power of attorney and a letter cancelling serviceThey came back with a letter denying our requestThe best part of this is the monitor fell off the wallSo they are paying for nothingJust terrible
Product_Or_Service: Home alarm system
Order_Number: Disputing monthly se
Account_Number: ***

Never ever go with ADT SecurityThese guys are lootersThey do not provide you proper information in time so that you can cancel your accountI had my contract over since Nov After numerous attempts and call and emails, they are still charging me for monitoring in Mar
They do not value existing customers as we are in years contract
The worst company to do business withPLEASE DO NOT GO WITH ADT SECURITY

The sales representative misinformed me about the monthly in connection with the land phone line and I ended up with $instead of $for monthly monitoring
He also misguided me about payment for the installationInstead of funds being taken from may bank account for up to hours, they were taken on the same day and my bank assessed me $fee for overdrawingHe assured me - I asked him twice - that this would not happen
Supposedly the manager reviewed my conversation with the representative and found no grounds for my claim
I asked specifically TWICE because I didn't want to lose $It doesn't seem a lot but for me is

Cancellation and refund back still billing and now stating will turn over to collections
Acct XXXXXXXXX
This is a short and to the pointWe don't owe you and funds of any kind and we have attached a copy of your letter and copies of emails between us and Crystal *** from the *** office
She informed us that after service calls and the problem was fixed that she would refund our money and stop a future payment and cancel the account
I am more than happy to supply the Revdex.com with her email
We disputed the funds that had been paid to them with our bank and because ADT wouldn't give us back the funds like they stated our bank refunded us at total of $but ADT is trying to collect it back from usPlus they are continuing to charge us for a monitor serve that hasn't worked since Jan4,
We have there equipment that they been told they can have back send a local sales guy by the name of Duffy Groom to come get it and they can have it
Just close

ADT Security Systems never completed the installation process, refused to complete it for free, and so many alarms, I was billed by police
ADT Security Systems Acct# XXXXXXXXXm $a month since September On 9/16/2016, ADT began the installation process but did not complete the home security system for my home The front door & master bedroom monitors have never been set up to work and have to go to the garage door unit to set alarm Many times before the days were up & afterwards, I called ADT & reported the incomplete installation & not being able to set the alarm from upstairs or beside the front doorbut was rudely informed I would have to pay for them to complete it Then constant alarms were going off & the police billed me $ I informed ADT of these alarms & was told I would be charged if they came out to fix it I stopped using ADT Security System alarm in my home because it was never installed completely and the alarms that