ADT Security Services

We canceled our ADT service within in the day window and days later ADT charged another $unauthorized!
On 7/9/we canceled our ADT contract within the day trial window via email and faxI informed them they are no longer allowed to charge my debit card for anything and wanted to know when we would relieve our refundOn 7/11//I got my confirmation email that our service was canceledAND that same day they decided to charge $This payment was NOT authorizedAnd we were informed we will get a 100% refund for the $monthly and $payment for equipment, we were on a payment plan, of payments over the course of monthsThe next payment was not supposed to pull until August in the amount of $The day our cancelation was confirmed ADT illegally charged my card for the $I have been trying to give all the equipment back since 7/9/and was told someone would be contacting meI just had to call ADT again to get the equipment picked up

Charged to replace faulty equipment, then given the run around, and then unauthorized funds taken from our credit card
When we moved, a tech came, and installed a couple of motion sensors, a cell box, and a couple of wireless window contactsHe left a cable sticking out of the family room wall, and said that they keypads (installed when the house was built in 2001) "would do"
We have not been able to properly arm or disarm that system with those keypads, as the contacts appeared to be worn, and pressing the numbers never really made contact, so the alarm would go offSo, we did not arm itIt has been so bad, I have become agoraphobic because I do not want to leave my animals in an unprotected home
I contacted ADT before I was due to have major eye surgery, and asked if they could change the faulty keypads with something with a slightly bigger screen, because I was blind in my right eye, and the keypads have never really worked
They wanted to charge us $
I was put

ADT provides horrible service I moved on October and cancelled my ADT service I waited for the company to prorate my billOnce I received the adjusted bill, it was paid The ADT past due billing department has been calling me everyday twice a day, since November The past due billing department uses an auto dialer and the rep says they cannot update my account Each time the past due rep transfers me over to the accounts department and each time my account is verified paid in full At that step, I am promised that my records are updated and the calls will cease The calls still continue and have not stopped ADT calls me everyday, sometimes twice a day Today, instead of having the rep transfer me to billing, I hung up and called the number myself The account rep verified that my account has been paid and was closed on October 3rd She also said that the past due department is calling me to collect payment for 2018! My account has been canceled since October This has now become harassment and I feel like they are trying to harass me to a point that I will pay them to go away

I lived at *** *** *** *** *** ** XXXXX for approximately years ADT provided security for me during that time I sold my house in January I have called ADT many times to cancel my account with them = at the end of December; two times in January; two times in February; and one time in March Then I gave up They simply will not CANCEL MY ACCOUNT I moved permanently to *** *** *** in February I have visited with my bank, *** *** and explained the situation, both in *** ** and *** *** They indicated that this is an ongoing problem with ADT for many of their customers They removed the automatic monthly deduction for ADT from my bank account ADT continues to charge me Please help The following information was included on the post card I recently received: ***
Product_Or_Service: security
Account_Number: XXXXXXXXXXX

I tried to cancel my account with said company and was unable to because they don't except my reason for wanting to cancel: Because I no longer want ADTI was on the phone for over minutes with Jennifer who kept asking me why when I gave her my answerMe stating I no longer want the service should be sufficient and I should not be subjected to constantly being questioned over and over with the same resultI also should not have to endure trying to be persuaded to keep the service when I've made my decisionThe monthly billed amount is automatically deducted from my financial institution and the only way to stop it is through ADT or I can pay a fee to stop payment (not a total guarantee) which I think is ridiculous
Product_Or_Service: Security services
Account_Number: XXXXXXXXXX

Charged monthly for camera repair service.I called to get service was told it would be daysasked to cancel contract and was denied
we are paying a monthly fee for camera service calls for our businessI called for help with a camera that had stopped workingI was told Monday was the soonest appointmentI asked to cancel contract because I was going to have to go out and buy a new system because being a liquor store you need surveillance at all time especially on weekendsI was told they would not release me from contract and I could go out and buy replacement cameras till the came out for repair

My account is not accurateI have made many many calls to remedy this!
I became a customer in Moved a year later for it to be transferredUpon moving they tried to pin the previous tenants account on meI offered all forms of ID to fix itThis was supposedly remedied but its notI have spent hours on the phoneSpoken with many people, emails, and even facebookThis still isn't resolvedI have found my contractAt this time I want this remedied NOW or I want legally relieved from my contractI am done paying someone elses bill

ADT has mixed my account with another customer's I've been paying for monitoring services for someone else's address
I have had ADT for about or years at my home located at XXXXX *** In Feb I received a call from ADT informing me to confirm or cancel my installation appointment I immediately contacted ADT to let them know I did not have an appointment scheduled as I am already an ADT customer I verified my address, name, phone number etc.; I was still alarmed by this phone call so I emailed their customer relations department I received an email from MrGeorge *** informing me there was an error with an order that was placed in the ADT system and the address that was receiving the install was *** *** *** (around the corner from my address) He apologize for the inconvenience I assumed the error was correct and no further actions was required on my part
Today, April 19, 2016, I had an alert on my phone the front door of my home was ope

Failure to provide services as representedFailure to suspend services as requested and refund-credit my account
This company has not done one thing correctly since my first contact with themFirst, the sales repcame one day late on a day I requested they do NOT comeOn 12/30/the installer up-sold me because he could not or did not want to install as the order was writtenThe sales rep was to be here at installation but did not showThe installer did not leave location codes he said he wouldI called the installer on two occasions asking for the codesEach time he said he would call back but never didI called the sales rep who said she would always be available 24/but did not return my call for five daysWe had difficulty with the system from the start, it was reluctant to accept commands espon 1/13/when it would not accept the entry codeADT phoned and we gave the password and asked for assistance in shutting the system down but the lady on the phone was unabl

A huge thanks to Dale, the technician who came out today to install/repair my alarm systemService address of *** W *** ** *** ** XXXXXHe was altogether professional, courteous and knowledgeable! It is always a pleasure to get a tech who carries himself the way he did todayPlease do not let his work and appreciation go unnoticedThank you ADT

Not happy with ADT We have had problems with our system from the beginning of our contract years in we had a tech come out and they said they had to put something on the wall and it was not a guarantee it would workThey won't let us out of the contractI want out because it's not functioning properlyIn order to fix it we have to pay more And the only thing the lady on the phone kept saying "it's legally biding" so I am legally obligated to pay for something that does not function properlyGot it

I contacted ADT Services to receive a quote to install a security system for my houseThe scheduled time was at amI waited until 9:am and still no ADT, therefore, I called them and asked if they had someone on their way and if they were just running lateThe customer service agent said that the technician should be there shortly, but will call him and confirm that he is running lateThe agent also said that she would call me back ASAP to let me know if he was running lateNo technician, no phone call, no serviceDefinitely do not trust ADT to be running a security system in my house if they cannot be on time with an estimate, let alone an actual security call

Bait and Switch
I am a customer of ADT since In June I was offered Pulse for per month with a new system installation for Technician came at my home and he couldn't install at that time due to gfci switchI said I will take another appointment laterThey started immediately charging I called them back again in August after summer vacation to schedule appointmentThey said that they will do the installation but billing department told me that now price will per monthI have to ask them to pull back the history from June and they were able to see the offered priceI was told that I will receive a call back on sameI never got a call backSo I called back again Sep i.e todayNow they said they cannot even offer My installation is going to $(or so) didn't paid that much attentionAlso my monthly price is going to be By the way it is all recorded in the notes unless ADT (confirmed by agents) deletes it they will see al

They told me one price when I canceled, and are now trying to charge a more expensive price
I canceled my subscription At the time of cancelation, they told me my bill would be be approximately $ I then received a bill in the mail for $ I called them to ask about the discrepancy again and they told me that the correct bill should be arriving in the mail to reflect the $bill that I owe them I then started having their collectors calling me saying I owe them $when that isn't what different people had told me I owed them They have yet to play me the recorded calls and I even told the woman that I last spoke with that I'm more than willing to pay what I truly owe, which is what I was told originally which is $and NOT the $ Since then, I have received another bill for $and yet the woman who was on the phone with me made no attempt to fix the problem

I was connected to ADT sales after ONLY calling to set up new service for electric in my family's new residenceI mentioned I was undecided but would like to get pricing since my husband had shown interest in the product, and I also receive a discount from my employerI had told the man originally I only wanted pricing, and I couldn't be on the line long since I was on the clock at work and was just about to go back from a short breakHe mentioned the call would only take about minutes and I could get pricing before the end of the callI say okHe continues to talk promotions, to which I let him know which option would be bestAfter that has been decided I again ask for pricing since I do not have much timeHe snidely remarks, " Well we're talking nowIt should only be two more minutes" I again say okWorking in customer service myself I was not trying to be rude to a man who was only doing his jobHe then proceeds to ask for an install dateI tell him, " Again, I am not calling to set up serviceI would only like pricing." He says ok I'm just going over options." He then again asks me if I would like to choose an optional install date if it doesn't agree or we choose not to I can cancel I am starting to get frustrated at this point and I again for the fourth time I would just like pricingAfter realizing he wasn't going to make a sale then and there he quickly gave me the pricing for two options discussed and a callback numberThank ***! After the set up for my electric took less then or so minutes, I was lead through a near minute sales pitchThroughout the rest of my day at work I noticed a missed call on my phoneAS SOON AS I AM LEAVING THE BUILDING FROM WORK I again receive a call from the same numberI answer it's a rep from ADT asking if he could finish set up, and asks me why I did not complete install date on the original callI very bluntly tell him that, " I initially called to only set up my electric, the sales rep was very pushy, and the fact that I am receiving this second call within hours of my first makes me not want want the service even more." I asked them to not call me again and if I wanted service I would call to set it upI was interested in this product until salesmen got ahold of my call, and CUSTOMER SERVICE went out the windowAgain, I receive a discount through my employer, and my spouse was interested in this productAfter this I will gladly forfeit the discount for another customer service friendly companyYou should listen to the customer above all else!!

was quoted on price during the sales conversation of After installation charged me $ for an update that I did not have
10/alarms system was installed was supposed to be basic for $ Receive a bill for $ They were charging me for Pulse when I called to complaint they said that I was incorrectI called on the third day of the contact and was going to cancel but after hours on the phone they convince me to stay with them at a rate of $I felt it was a compromiseTHe tech came out and verify that I never had the upgrade equipment and I signed a new contactI was told that it would take days to show up I paid the higher rate in OctoberNow in November they are still charging me the higher rateI called today and they claim that a signature was missing and once I sign it will be another days Everyone I spoke to there claim that there is nothing they can doThat I will have to take more time and have another tech come out to sign the sam

I never signed a contract ,the sales rep allowed another person at the residence to allow installation on a security system and put the bill in my nam
I never signed a contract ,the sales rep allowed another person at the residence to allow installation on a security system and put the bill in my name and no one signed a contract at all as a matter of fact the sales guy expressed mailed a contract to me and no one ever signed the contract I have the unsigned contract w me and the service is being cancelled and now adt says I owe an early termination fee off 433$ and the contract was never signed and the sales guy never told the person that allowed the installation was never informed that the service had to be for yearsAgain the sales tech illegal allowed a system to be installed in my name w o my consent and the contract was never signed by anyone

We contacted ADT Security Services to have a sale representative come to our home and tell us they type of security system they recommend and give us a priceThey gave us an appointment in December but called us from Gainsville FLone hour before our appointment time to tell us that they had double-booked their appointments and would not be able to comeI was upset for later notification, contacted their management team and received another appointment date and time in January At the appointed time, the sales rep did not show upI called minutes after the appointment time; the rep said that he was caught in traffic but was on his wayI asked him what his location was and from what he said, we figured that it would have been another 40, minutes before he could have arrived at our homeWe told him not to bother coming, When I contacted his office and complained about their unprofessional business practice in terms of keeping appointments and being on time, I found out that he told his office that he called us to confirm the appointment when he was on his way, but we told him not to come.I think that when he returned to his office they checked his cell phone for incoming and outgoing calls and figured out that he had lied because a few hour later I received a a call from a regional manager apologizing and asking for another chance to come out to our homeWe decided to do business with another firm because we think that we cannot trust our security to a company which lacks business discipline and employs dishonest people

After I cancelled the ADT Service, I was sent a cancellation bill for $(approximately years future service)
I received a bill for $from ADTApparently this invoice was subsequently charged to me when the pinging noise in the ADT Wall mount suddenly became activated and I called ADT to stop this noiseYou should be aware of the following items;
I have not had ADT Service for about /years as the original home builder apparently had this service installed when the house was built in I never subscribed for ADT service when the Home Builder's contract expired
Several days passed before a service man from ADT came to stop this hour noise
The noise was finally eliminated but I was charged a fee for this service even though it was due to defective ADT equipment
Several days passed before an individual from ADT came to my house and presented to me a service contractNo mention was made of the cost, the duration, and my obligations of the

we have a maintenance contract on camera system that when I had a problem with was told twice that if a tech came out I would be charged for serviceWant to get out of contract and they refuseI do not see any value in a contract if they charging me to repair itI removed the system of ADT and replace with one of my own in December
Product_Or_Service: Security Camera system
Account_Number: ***