ADT Security Services

I was told that it would be $down payment and $a month for system.Installers shows up and asks for additional $to install system
on 6/13/I called ADT and spoke to *** who told me that it would be $down payment and $a month for home securityI agreed and he charged my *** *** for roughly $He set up a time for the installer (***) to come out between 8am-12pm the next dayWhen*** arrived the first thing he wanted to do was go over the contractHe had me esign some document then he told me it would be $odd dollars to do the installationI told him there must be a mistake and called ADT main numberSupervisor *** *** XXX-XXX-XXXX told me because I didnt want to have my credit checked I would have to pay the $odd dollars for the systemI told her that was not my agreement with *** her representativeOllie told me bypassing * credit check would be no problemShe told me that he lied to me and it would be a good o

Adt authorized dealer the defenders are as dishonest as they come they lie to you and scam you into a contract without the services they guaranted they tell you you have to wait 2-weeks for equipment that way once you figure out they lied you can't cancel the contract cuz it's over three days

Installation incomplete as of due to tech did not have proper tools for installation But still auto withdraw from my bank every month!
After years of complaining that my installation is still not complete due to installation tech did not have proper tools to install, I finally reach someone in Customer Service today who confirmed this I am moving on the 29th to St Croix and was informed I will be charged almost $to cancel!!!! This is totally unacceptable!! I should be refunded every penny I have GIVEN ADT for years!!

We are not the owners of the apartment which makes it illegal
They said they would disconnected free of charge, they lied(We spoke to them late November 3)
The contract was written in pencil Sales person pushing to (illegible)

Contract cancellation fee dispute - per contract my fee should have been waived, it was not
I had ADT installed at my home at ** *** ** in March I was forced to move due to unsafe neighborhood August 29,I called ADT to cancel my service and they said I would owe them $1,or I could have the service moved to my new home I attempted to explain my situation, and she said there was no way I could get the fee waived and that I could not cancel my service with them without paying the amount in full And that as long as my account wasn't canceled I was responsible for the alarm system and any calls that came from it I explained I don't live there anymore and have no access to the home She said it didn't matter and that I must pay in full before they could turn off the system She was the opposite of helpful and in fact was so awful that I ended up in tearsAfter much back and forth she offered to reduce the fee by 50% but I had to pay it while I was on the phon

I called ADT to cancel my security service that I have had for approximately years It was an absolute fiasco They had my account linked to an old account They told me I didn't have service at my current location where I've lived for years After an hour on the phone, I was promised that they could only unlink my accounts by cancelling my current service They were adamant that that was my only option I agreed because I need my current service cancelled Interestingly, they couldn't give me a confirmation number or an email confirmation I WILL NEVER USE THIS COMPANY AGAIN AND I CANNOT RECOMMEND ADT TO ANYONE This is the worst customer service experience I have ever had

After being an ADT customer for just months, we were broken into on New Years dayThe company initially told me that my two-way speaker system would allow them to hear if there was an intruder in our home and be able to dispatch police with a confirmed break inFALSEInstead, they called me to tell me there was a confirmed break in and ask if they should dispatch policewhat a waste of timeThe whole point of getting a security system is to expedite the time of police arrival
After we filed our police report, I called ADT to discuss getting a new sensor since our front door had been kicked in and the sensor had been damagedI was told without remorse that the sensors being damaged during a burglary is not covered in the warranty and I was going to have to purchase a new oneNo one in the company seemed to understand or care that my house had been burglarized on their watchThere was never any empathy or apologies involved
Then when I called to cancel my service, I was forwarded to a very snippy and monotone woman who did not try to keep my business or listen about my complaintsInstead, she told me that I had the first days to cancel and should have done so thenHow could I have known in the first three days that my security company would not have my back when I actually needed them as a security company?!
I will tell everyone within earshot of the promises ADT offers to prevent them going through this

ADT is no longer providing services listed in service agreement but is still charging me the same rate
Services commenced with ADT 5/13/Shortly after, ADT made changes to their security and prevented certain aspects of their services unusable (ADT pulse app, and effectively the security cameras.) After speaking to several ADT customer representatives, they are unable to fix the issues with the app, and unwilling to adjust associated charges on my account for the appAfter failing to get any resolution through customer support, I requested that my services be cancelledAt that time, I was informed that I would be required to pay close to $for "early termination" of the contractI find this to be completely unacceptable that ADT can fail to provide the services listed in the agreement, yet hold the customers to their obligations in regards to the agreementI understand that sometimes updates are required in technology, but it is unreasonable to implement an update that rend

THIS COMPANY HAS OVERCHARGED ME, SENT THE POLICE TO THE WRONG ADDRESS, WAIVED MY FEE THEN ADDED IT! I JUST WANT MY ACCOUNT CLOSED
I HAVE BEEN AN ADT CUSTOMER FOR ABOUT MONTHS NOW, WHEN I FIRST GOT THEIR SERVICES I WAS TOLD THAT I WOULD HAVE $RELOCATION FEE! THEN I MOVED AND THEY SAID THEY NEVER SAID THAT WHICH IS NOT TRUE!!!! EVEN NOW THAT I HAVE MOVED THEY CAME TO INSTALL MY SYSTEM, SOMEONE WALKED INTO MY HOUSE AND THEY SENT THE COPS TO MY OLD ADDRESS! ITS THE WORST SYSTEM EVER! I COMPLAINED AND COMPLAIEND AND TOLD THEM I WANTED MY ACCOUNT CANCELLED AND TO TAKE THE CONTRACT FEE OFF! THEY NEVER RESPOND ON TIME! THEY HAVE STILLLLLLL MY OLD ADDRESS ! HOW GOOD OR SAFE AM I SUPPOSED TO FEEL!! AND AFTER ARGUING SO MUCH! THEY FINALLY DID IT! HOWEVER!!! THEY REFUSED TO TELL ME THEY HAD WAIVED THE FEE UNTIL I GOT MY SERVICES MOVED SO THEY FORCED ME INTO SIGNING A NEW CONTRACT! WHICH WAS NEVER TOLD TO ME IN THE BEGINNING! I HAVE SPOKEN TO A MILLION REPRESENTATIVES AND THEY HAVE SAID TO ME

I called to cancel- horrible service due to lack of serving in the areaThey refused to give me the technicians name or number because they do not have one IMy areaThis is a breach of contract on their part because there is no technician in the area....if I was to leave my home tomorrow and the alarm was broke, someone could break in and nothing would be doneI am paying for a service that is no good to meThe woman I spoke with said they do tests on the systemsThey did one on my system on September and noticed it was not working properly but did not bother to inform usI noticed it was broke three days ago and decided enough is enough I wanted to cancel my serviceWe received a letter in advising RCMP would not be responding to alarms due to the high volume of alarms The woman I spoke with said we would still be covered floor fire and the system would Larry us if ther sis a fire,...That's is what I have smoke detectors for, not an alarm systemI am being t

Terrible! Please don't go with ADT they will rip you offThey make BIG promises but don't deliver and promises you "extra credit" but then lie about it on the paper workI'm so glad I read over the agreement and got out of the deal within my first days or else I would've been stuck for years paying way to much money for a terrible serviceAlso the tech is all about the moneyHe/she will up sell you over and over again, they wanna come into your home so it's harder for you to say no to thingsBut then get mad when you tell them noCustomer service is awful! You go around and around in a circle trying to get to the correct person (so you think) just to be put on hold for minsThe tech was not good a math when it came to adding up my bill he made multiple mistakes and I had to correct him on his mathADT says they have you in mind when installing the security system just to guilt trip you but really don't careAll they care about is the MONEY!!

After new alarm system features for $paid June 24, 2018, I was charged $again on July in error with no resolution as of Sept
On June 24, I had new features installed on an existing ADT alarm system (acct XXXXXXXXX, *** *** ** Unit ** XXXXX) that I was paying $per month for monitoring Prior to installation, on June 4, I agreed to pay $per month fee for monitoring including the new features after installation On the day of installation, June 24, after all work was completed and verified working, I paid installation fee of $with a *** card *** On August after a scheduled monthly bill automatic payment, I saw that I was charged an unusual monthly fee for my ADT service, $instead of former $or new $per contract I signed June prior to installation of new features I checked the billing history on my account and saw that I was charged the same $install fee a second time on July Below is table of b

I called ADT to make repairs to my system (I pay extra for servicing)I found out that my system had not been communicating with ADT for over a monthI was told that I would be charged $for the first half hour and $for increments of fifteen minutes It made me upsetI have been with ADT for over years
I called to cancel my service and spoke to *** She said she would cancel my service but wanted to hear my story She listened and promised to have my service restored without charging me and to give me a monthly credit for the inconvenience However, before all this would take place, she changed the subject to me signing up for three more years
That is not why I called; but that is what I wound up with I have paid quarterly for ten yearsI didn't need a contract But before the credit was entered and the system repaired, I was duped in to saying yes over the phone When the technician did not arrive on the appointed day and there was no note of a loss of service credit, I called to rescind the contract I was told that I passed the day of rescinding and there was nothing I could do I was told that I should have read the contract I signed years agoI would have known that I only had days to rescind I do not think it is right to treat a long time customer this way I cant charge ADT for non performance or not showing up on time or having to accept a hour window to get service I do not want to be locked in to another years and I still don't have a working system This is not the way to treat a long time customer
Respectfully,
***

Since becoming an ADT customer roughly years ago, I have found it difficult - almost impossible - to contact the company regarding changing billing information/methods, servicing my equipment, and now cancelling my accountI closed my business iCenter, Inceffective July 31, and began attempting to cancel my account with ADT on July 25, After speaking with different ADT representitives at their published XXX-XXX-XXXX customer service number, and being told by the first two that my account would be cancelled effective August 1, 2018, the third representative told me this morning that I needed to call a different number (XXX-XXX-XXXX) if I wanted to cancel my account, and that the previous two representatives should have told me thatThe third representative also told me (today) that there was no record of my previous two callsI just want my account cancelled and closed effective August 1,
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

When signed up, I was told that I would not be penalized if cancelling due to moveThey are refusing to cancel my service and charging cancel fee
I called ADT last year to cancel my service because I was not happy with itThey agreed to extend the contract but lower the ratesI asked if there would be a penalty if I moved, they said there would not beI asked again if there would be a penalty, they said there would be no penalty if I movedI called ADT on 6/to cancel my service on 6/29, the date my house will be soldThey are refusing to cancel my service and want me to pay for the service even though I will not own the houseThey are also charging a large cancellation fee even though I was told several times that there would be no cancellation if I moved from the homeThe account number is***

Extremely poor service! Our ADT system, installed in 2016, never worked properly (continual alarms, despite repeated service calls)As a consequence, we decided to never arm the system, and tried to cancelI was extremely rudely advised by a "supervisor" that I could not cancel the service before years, without incurring an enormous penalty
When I called ADT again last month (July, 2018), I was advised that I could cancel with a reasonable penaltyI was also advised that they would continue the service for years at approximately a 60% discount from my $55/month chargeOf course I elected to cancel the service, as the penalty was less than the aggregate cost of continuing
When the service was discontinued (today), the control box started "beeping." I called ADT to ask how to stop this unwanted noise, and was given instructions a) to remove the battery, and, when that did not stop the "beeping," b) to disconnect the transformer, which I could not locate
I then requested a service call to disconnect the system, and was told that ADT will NOT make a service call to disconnect the system
Having removed the cover of the control box, I noted that there appeared to be a plastic horn-like deviceI asked the agent if by cutting the wires to that device this would disable the "beeping." He replied that it wouldI did cut the wires and that did stop the beeping
However, this dis not stop powering the control box, which remains active, though no longer connected to the ADT monitoring system
In my opinion, ADT is irresponsible, untrustworthy and I will advise all of my friends and associates of my poor experience with the company

If I could leave a zero star rating I would This company is terrible Experienced all of the same issues as others with cancelling the service After cancelling the third time(!) they continued to call, DAILY!, stating that the service was not cancelled
When cancelling the Second (!) time the guy, asked "why are you cancelling?" I responded that we have a dog (ANYTHING to get them moving along) to which he responded "Well, you should know that people that break in and will kill the owners dogs to prevent them from making noise"
BEYOND APPALLING BUSINESS (?) PRACTICE
I have no idea how this company retains an A+ rating

After fulfilling my three year contract, I called to cancel our ADT security service Now, I cannot get ADT to stop billing me
Account Number XXXXXXXXX - After fulfilling our three year residential contract, I called to cancel our serviceThe agent stated I needed to send the request by email, which I have...four times I finally called and contested the charges with my credit card and now ADT is sending collection letters This difficulty cancelling service seems to be a company cultureNo one on a phone can help and emails are never answered
I want my service stopped and any overage payments returned

I want ADT to stop sending me garbage
Product_Or_Service: Advertising

Awful service the entire time we have had them we have had a technician out every single monthDue to failure of the front door camera not recording system never once worked properly for more then a day and is costing me money every single time I have to sit there and wait for a technician to come outThe people in the customer service don't ever seem to know how to fix anythingWhen you ask about your contract you get the run aroundWhen you ask for a supervisor they either tell you they will have one call you (never does), they hang up on you, or they claim they are a supervisor and nothing gets resolved when you ask for someone else because they are rude your phone disconnects once againIve had a man try to get into my home and the camera didn't work, they say Ive used all my recordings when we were never told we had a limit when we got the service so no video of the guy trying to break inHad my home alarm go off and never received a call and/or emergency services (did not come to my home) Do not I repeat do not use this company because your life may literally rely on people/and services that are defective and do not work