ADT Security Services

Signed service contract with ADT in June, setup auto payment right off the batReceived bill July so I paid thinking auto payment have not startedNovember I received a letter stating that they can not process credit card, I must pay $immediately or my account gets suspendedImmediately called and paid this month worth (63.99/mo contract)December received a statement that I now owe $64.99/moI pulled out my service contract it showed that I am to be billed $63.99/mo, so they are over billingNow I went and do some research and found that ADT automatically pull funds each and every month, even as recently as 12/for this amount they sent out a statement forI called ADT to find out what is going on, their service representative can not figure out their system either and he said he show they have $credit in my account He said he have no authority to fix my account and I must bring my dispute to their dispute email with my supporting documents
So ADT is double billing and double charging for their services, even sends out statement when I have credit in their system
This is ADT corporate billing system problem and not local installation problem, so I am leaving this review on ADT corporate headquarter Revdex.com review

On July 13, I reached out to ADT for ServiceThe salesperson I spoke to was more than accommodatingCall took 45minService was set to begin on July 30, I was a little disheartened that the first time slot that was available was the day after the two week vacation I was taking to move into my new homeBut, Oh wellOn July,13, I get a call from ADTSorry for any inconvience we are going to have to change your appointment to July 31, There was a problem with scheduling"Not a problem"Then on July 23, I received one call at 1:43pADT Scheduler said they needed to switch my appointment to August 1/ wait no July 30th Sorry we can keep you at July 31st the appointment take to hours we can schedule you in the morning so the installer will have time to get the job completedNext call the same day at 2:24pWe can schedule for July 31st but the appointment window will be 12p-5pm?????????? OK I called ADT on July 31st, my appointment day as I was a little confusedIf the appointment arrival time was between noon and 5pm, how would the technician have time to do the job? Do they work late? So, the first person I spoke with I stated my concernHer response, I can help you with that, I just need to get scheduler involved, I'm going to put you on holdShe actually put me back in the queAnother person picks up, asked what was my call aboutI said didn't the other rep explainShe says what other rep? I ask my question againPlease don't put me back in the queNo, I won't and if we get disconnected, I'll call you backLet me check with dispatch on an ETA"OK" Tyler is going to be your technician and he has a short jobHe will be there as soon as he had completed his current appointmentI assure you he will start before noon"OK, Thanks" Tyler actually calls at 1:22p says he should arrive about 1:45p"Ok, I'll be there"Tyler comes in we walk the area, confirm equipment and then he asked for the modemI needed to confirm something with my husbandCome back and Tyler ask me to sign the contractThen says, I may not be able to complete the job todayAt the most, I can be here hours but the job will take longer with set up and programmingSo I upset as I had to take yet another day off to get this security system completedOK, will you be here in the morning to complete, "NO"Ok, when? What day works for you? "Mondays"Someone can come out August If that is the earliest , I guess I have no choiceWell, actually we should just wait for the 13th to do the installWHAT? Yeah, I won't be the one coming out and things could get turned around with two people working on the same jobOkay???? Tyler packs up , walks out and doesn't apologize, say thank you or good byeHe just walked outWhatever, I call ADT customer service get the run around for minutesI was offered a month of service for freeThat didn't match the amount of money I was losing missing work two daysCustomer service offered August for service to start between 8am and 10pmThree weeks no security system!!!!!

Company has not monitored location since May They know about equipment since December no attempt to repair
This office was closed and no power from May until December ADT kept billing for monitoringWhen power was restored, system showed communication fault customer service was told several times They have made no attempt to correct problem

I've been a customer with ADT since and a sales Rep came to my house earlier this year to sign me up for upgraded servicesI was informed that this was a continuation....not a new saleI'm now moving and will not be requiring their services and I'm being told I need to pay the balance ($748.94) on the contract as I've not used the services for yearsI was transferred to a manager who didn?t pick up the phoneThe sales pitch was misleading and since I've been a customer since 2010, I'm not sure how this contract is considered a new contract and how I can be held to a three year contractThe ADT Customer Service Representative stated that if the new residents at my current address assume my contract then I won't be chargedI can't force people to assume a contract and frankly the video monitoring/pulse is not accessible on many occasions
Product_Or_Service: Alarm monitoring service

ADT is the worst company I have dealt with in a very long timeThey lied to me about what services they could provide, tried to down grade my system and charge me to do it, charged my account without providing any services, and when I chose to go elsewhere they cancelled my service with the new company without my knowingThey are impeding on my choice for home protection and the safety of my family

Billed after cancellation
I was contacted by ADT via their 800# No messages were left but I did call the number back to find out it was ADT The customer service rep said that my account was still active When I advised her it was cancelled she was able to locate the cancellation after about minutes of searching She began to advise me that I owe a balance of $100+ When I contacted the cancellation department I specifically asked if I owed anything and they advised me that services were cancelled and billing stopped
The girl I spoke with today stated that I have to wait a day period for my services to cancel I don't understand this when I was told I would owe nothing I am not understanding how I owe any past due payments when my account has been set up on auto debit for years pay over $total plus the expense of the equipment I was with ADT for years and had no issues with them until I decided to cancel as a customer I do not owe anything past Oct

This company is the worseFirst I got the service it was never disclosed that I was being monitored through a 3rd partyI never spoke with ADT again after the installation because now some company called defenders took overWhen I got ready to move I was told twice to leave my equipment and that I would receive the same equipment at the new residenceWell needless to say when I moved the rep came out told me that when you move you have to sign a new contract run my credit again and the equipment they told me to leave lol received no where near the equipment I had before!! They told me the new contract is for 3yrsWhen I called customer service the manager refused to speak with me on the phone said that there was nothing they could doI kept getting the run around every time I called so I canceled the service of course they made sure to tell me that I'm responsible for 75% of the remaining contractAt this point I really didn't careI would never waste my money with ADT nor recommend the service they are a rip offI am completely happy with the company that I have now and have way more products and features!!

I have had nothing but issues with them with my camera and system and stating I'm still in contract
I have called and called and called and got nothing but issues with this companyI called to cancel my medical alert which thankfully they did because my daughter got me a system in the home that everything is combined and cheaperI then go to cancel my alarm and they say ok and then tell me I owe the, 400$I called in about complaints on cameras not working and what notThey tell me they can drop my rate to until my agreement is upSo you can drop my rate but not cancel me outThey came back to re hook up my cameras so I can have the lower rate and they should of just come and taken the equipment back and cancelled me outThey do whatever they can to keep making money off peopleIt didn't make sense for me to pay on separate systems when my daughter could get me same system all include different one bill and her payCompanies do this to you so they keep youThey told

Equipment promised in contract never installedTalked to corporate about contract nullification but they never responded to our issue
In July of I signed a three year contract with ADT for home protectionOn the original contract it was stated that we should have had the capability to use our cellphones to arm and disarm the houseThe equipment to do this was never installed and we never received any new equipment for our home yet continued to pay about $per monthI called in July of to discuss the issue and was promised a credit on my account because the equipment was never installedI never received the credit and continued to call back to correct the issueEach time I called there was no record of my previous callsI contacted ADT on 8/4/to notify them that our family is moving and to see what our options wereI discussed my displeasure with never having received our equipment or our credit and asked if we could transfer service to our new address without s

Getting called 3-times a day trying to sell their services
Getting called 3-times a day trying to sell their services I've told them each and every time to take us off their calling list I then call the number back and it asks if we want to be taken off the calling list to hit the # I've done this after calling them back after they have called my house This is very annoying I'm even on the National Do Not Call list Please remedy this as it is a pain to answer the phone and explaining that we do not want the service The latest calls are even up to or p.m

We had a burglary on January 12th our alarm system didnt go off,dispatched tech which said "sorry just didnt go off this one time"
I believe the purpose of a company like ADT would be for lock and security, I received none on January 12th at 4:AM where our store had a burglary, they went threw two motion sensorsNO ALARM WENT OFFthey destroyed our computer, register, printer, small electronics, and made a mess of thingsI tried calling corporate about this issue and they said "sorry we will dispatch a tech to look at the unit"The tech finally came out to the location and tested the unit and said "there is nothing wrong with the unit, all tests passed" so I responded by saying "why didn't the alarm go off?" he responded "sorry bro, it just didn't work this one time"outrageous a security company didn't have there product functional "this one time"I called there corporate office a couple of days later to cancel my account, I don't need a service that works someti

I live in Calgary and have had shouting matches with your customer calls -usually at 7:AM on Saturday and Sunday mornings calling about a service problem at our cottage in Manitobahrs different from the Montreal call centreFirstly they know nothing about the word cottage home -lake front home and summer home- Hove no clue where Manitoba is and where Calgary Alberta is - The problem concerning my making a call to a service representative from Manitoba meeting me at the Cottage when I travel back to our Lake HomeIf you see the call log you see that I have been transferred to the Tech support times and placed on hold for to minutes as the time I sat on hold and waiting for a technician - was too long and tied up my home line too long Your company lost our Home account Calgary Ab when we moved and no one answered my request for a quote and install to our new Home This lack of customer service issue at Cottage is too much to handle - Do you follow up on your calls to customers ??? I am not happy and will spend time seeking out another provider
Intrusion alarms - at a cottage also have low heat -high heat monitors.- Electricity monitors and fire monitorsWant to add cameras to my internet and view cottage from out home in Calgary - So your company is only part of our secure lake home - as we pay for telephone lines- internet - and electricity -Motion alarms and check with the Police every year in person to make sure we/they have identify associated to an alarmIt is more complicated than your perception of what I need Your equipment then is subject to weather fluctuations - then we will get someone who answers your 7:am Montreal calls from Montreal as out west has no concept of vastness of a malfunction of your equipmentTrying to call times in a week is not what I paid forTwo postal codes Calgary *** Manitoba ***

BEWARE BEFORE USING THIS COMPANY!!!!!!
I have been with ADT for over yearsI have called them about times requesting to speak with a manager due to wanting to cancel services and never once got a call backLet me remind you that when I got a divorced and had to remove my ex husbands name off the account ADT decided amongst themselves that they were going to put me on another contractThough, it says in their system that the address that I live at has been with them for over yearsI would never recommend this company to anyoneThey have horrible customer service and only care about the moneyThey are now telling me that I have to pay to cancel and won't honor the fact that I have actually been with them well over yearsI work in the customer service industry, and never once would the company that I work for treat anyone the way that they have treated meNever onceI will be contacting my lawyer on thisBeware to the rest of you on using ADT Security Services

SALES REPRESENTATIVES LIE ABOUT CANCELLATION FEES
I PURCHASED THE ADT SECURITY FROM ONE OF THEIR SALES REPS THAT CAME TO MY HOUSEI ASKED HIM MULTIPLE TIMES, POINT BLANK, ARE THERE ANY FEE'S WHATSOEVER ASSOCIATED WITH CANCELLING MY SERVICEHE REPLIED "AS LONG AS YOU KEEP YOUR SERVICE FOR A YEAR, ADT WILL HAVE ENOUGH TIME TO RECOVER THEIR COSTS AND THERE WILL BE NO CANCELLATION FEE."
I CALLED TO CANCEL AND THE RUDE SALES REP TOLD ME IT WOULD COST OVER DOLLARS TO TERMINATETHEY ALSO TOLD ME THAT I CANNOT SUSPEND MY ACCOUNT, EVEN IF I DO NOT LIVE AT THAT RESIDENCE ANYMORE AND THAT I WOULD HAVE TO TRANSFER IT SOMEWHERE ELSEI WAS STAYING WITH FAMILY AND WOULD BE MOVING SHORTLY SO THERE IS NO POINT IN ME TRANSFERRING UNTIL I FIND ANOTHER PLACETHEY STILL WOULDN'T SUSPEND MY ACCOUNTWHEN I ASKED TO SPEAK TO A MANAGER, I GOT THE RUN AROUNDTHEY WOULD NOT TELL ME THE REPS NAME, THEY SAID THEY WOULD HAVE HIS SUPERVISOR CONTACT MEIT HAS BEEN OVER ALMOST A MONTH AND NO ONE HAS C

Pick a different company if you want good customer service I was a customer of ADT for years When I saw an ad for another "top security company in America" I decided to call ADT to see if they could get me the same touch screen panel and price that I saw advertised I was told they could get me the panel for almost $and not do anything to match the monthly fee I told the representative that I was going to shop around for a better deal and was told to have a nice day After finding a better deal with a better company I called to cancel my ADT service (not the easiest thing to do even though I wasn't under a contract) The gentlemen I spoke with asked why I was cancelling, I told him why, he asked what equipment I was getting from their competitor and I told him which his response was "you're stupid if you switch to that panel" I've been with the new company for months now and they have won my business for the next years or more ADT used to be #but they have some tough competition now

ADT sent my bill to collections without notice!
Had ADT for yearsRecently sold our home & moved across countryADT had our new mailing address as I received the cancellation notice they sent me, however, they failed to mail me my last bill (they said they did) & months later receive a collections notice for $15.39! Where was the bill, 2nd, Final notice?! When I called to canx service, the rep said I was all paid up?!

I called ADT last Month May at the beggining to cancel serviceAfter being on the phone for almost hour and explaining the same thing to different people finally the last personSupposedly cancel my account and I was supposed to get by mail the final invoice for 53.49The month of May ended and I never received anything from ADT other than another regular monthly statementI called again the last days of May and the same routine after being juggled for half an hour between incompetent people and having to explain the problem over and overNothing got resolved and we got disconnectedOn this call I explained each and every employee that I was closing down the business at the end of May.After closing down the business last week I called ADT to follow up on the cancellation one more time with no luckAfter being pass from one person to the next and having to explain myself to eachThe last person asked me to send an email to customer service with my cancellation letter an
Produ

Pulse system not meeting expectations I feel I was cheated by the sales team
My pulse system doesn't not record on motion as its setup to do so It records when it wants and when I need it to it seems to fail I also called to have an additional camera installed and the company canceled on my twice I'm unsatisfied with the performance and security of the system and would like out of the remaining contract

*** *** is the ADT repI was under the impression I was paying $50, not $500, to have cameras and equipment installed at my shop
*** *** forwarded me a contractI was and still am extremely busyThis is our first year in businessI thought I was being charged $to have two cameras installed, along with an alarm system and was going to be billed roughly $every monthI never sat down with *** to discuss anything in detailI was emailed the contract and did not understand what was included in the contractI just started losing my eye-vision, but I was quick to sign on 8/3/because we were open for business and thought I was paying $for installationThe cameras failed to capture two shop lifters in my shopThey made off with an *** computer worth $The alarm system triggered an entry late at night and the police arrived at the shopI had to pay LAPD $for a alarmI asked if I could return the cameras and equipment on or before

Customer service is horribleADT sends a letter saying they need to upgrade the cell phone on our systemThey cancel times after waiting for them over 1-hours each timeCustomers take time off from work to wait for the service to completed and the work never gets doneInstead of giving a narrow time window they give you a hour window