ADT Security Services

Went with ADT because of all the positive feedback we hardWorst decision, it's been nothing but a headache since we've had it installedFirst the guy who installed it did something wrong so adt had someone else come out to fix itThen we had weeks, yes FIVEWhere the alarm would go off in the middle of the night every night for minutesAnd every night id call and they would ask me to read the error and say it'll be fixed by tomorrowFinally after me calling every time for weeks straight they sent someone outGuy came out to fix the issueLeft my system worse than when he got thereNever reset up our cameraAdt sent another technician out the next dayHe fixed the system and had us up and running, but little did we know it was temporaryNow we've gone just over weeks without our system working properlyOur pulse logins do not work they say we're not active on pulse, yet ADT takes our $a month for the system that we can't even use!!! Called and they said they would send someone out on the 4th of JulyI kind of chuckled like someone would come out in a holidayI waited and waited between 8-no one cameI even sat in our front yardThe next morning when I went to leave there was a note saying they had come between XX-XXXXam I'd love to know where this imaginary person came to and how they got around me sitting outside by my door! Then I called again and the representative said she'd have someone call me backWaited a week no callWent online to get help, another week no oneFinally my husband, who never called got an email saying to call to schedule a maintenance service to see about our systemSo now we've paid for about months of service that we haven't been able to use activelyDO NOT GO WITH ADT, BEWARE THEY DONT WANT TO HELP RESOLVE ISSUESTHEY DONT COME WHEN THEY SAY THEY ARE& THE TECHNICIANS HAVE NO IDEA IF THEYRE COMING OR GOINGPs I'm writing this as my alarm goes off in the middle of night as it's back to doing because it has no radio signal

ADT is trying the charge a and something dollar cancellation fee for a new contract date in that I was unaware of
I have been receiving security services with ADT for yearsIn 2016, the great flood of occurredI was one of the affected individualsI called ADT to temporarily place my account on hold due to the home was unlivableWe were out of the house for around months and when we were about to return, I called ADT to resume services which they didThey came and hooked up a new system because they said my system was too oldFast forward to nowI called ADT to cancel my services due to I switched to a new providerI was informed by the rep that in order to cancel I had to pay a $cancellation feeI informed rep that I had been with the company for several years and I am not under contractThe rep stated that I signed a new contract after the flood due to my services were cancelledI informed her that my services were not canceled I placed them on

I bought my home "As-Is" in with a pre-installed ADT system from previous ownerThe alarm went off one day, I searched ADT number and called to see how I could shut it down, which I was guided through and had it shut downI later requested their service, and they sent a technician who didn't bring in any equipment but only used the already available onesWhen he was done, he simply said "sign here to show installations completed" NOTHING was said to me about a "month contract " absolutely NOTHING! Fast forward over a year and because I was not using the services at all, I called to cancel services, only to be threatened with over $Early Termination Fee!!! I disagreed, few days later a Representative of ADT called and said my monthly bill could be reducedI got a lower bill and continued paying for services I wasn't and never gonna useNow years down the line I called to stop/remove services, I am once again being threatened with early termination fee!!! I've been rec

Technician came to home in March 2016, my system doesn't work anymore There is no power to the systemContinue to receive bills
Account # XXXXXXX March ADT tech came to home, I was informed my system no longer works and new one is needed I was told I needed to sign a new year contract I chose not to sign a contract ADT called me 5-25-because I did not pay the bill I explained that system is not working, how are you billing meWas transferred to many different people, I informed them to CANCEL the service I was told that service would be cancelled and as of 5-25-my balance was zero because adjustments were made I had to tell the lady lots of times to CANCEL the service because kept trying to talk me into getting a new system No one could explain to me how they are charging me for monitoring my home and the system has NO Power, no one could explain it to me One guy said "It's kinda like a cell phone that you misplace and the service is still on." I info

My father passed away June I sent a death certificate and a signed letter stating the service would not be renewed and to cancel as of Oct 28th at the end of the paid invoice periodI have spoken with ADT timesEach time I'm given the runaround and the service is still not canceledAs of Nov I called again and again given the runaround, but the service is still not canceled
Product_Or_Service: ADT monitoring service
Account_Number: XXXXXXXXX

Was told if I signed a year contract when I had the system installed the monitoring fee would not increase for the term of the contract When I received the actual contract in the mail....was asked to sign a small tablet by installation techI read that the rate could increase...when I called customer service to go ahead and pay the years monitoring fee in advanceI was told "NO" because the rate will automatically increase after the first year A lot of deception going on with the billing department at ADT

Excellent customer serviceExpert Technician Shannon Mars came to my home on service ticket number XXXXXXXX and conducted a thorough inspection of my adt security system and was able to problem solve my issuesShannon was very courteous, respectful, and professional during his visit to my homeI would definitely recommend both ADT and this installer to my friends and families

I returned a Health alert in June 2016.I got a bill for over $this Friday for a device that they claimed was not returned.I spoke to people.I was told that the device was returned on June 2016.They can not recall the tracking number and put the burden on me.They also charged me for a month of service which was already paid from my bank account.I paid the amount for I was afraid that they would hurt my credit score.I need your help!

In when we first moved to our new home we contacted ADT to install home securityWe felt secure with an alarm system knowing that it would be there if anything was to happenWe just found out yesterday that for all this years our alarm did not have any communication with ADT's systemNo one ever cared to check or called or monitored, we were never told of a way to check communication until yesterdaySomething that if we had known we would have been doing every monthEach month they've been paid the amount they've asked first it was around $46, then they raised their prices to $50/monthAfter taking to them today all they want to give us is a month's creditOver $they've been paid over five years and never once do they decide to check on their customersWe feel they owe us, that what if someone had really tried to break in the night when it's just me and my children, or while we've been away on family tripsWe are very dissatisfied with ADT

Quoted yearly price $higher than last year When bill came the price was more than last year
I've had the same system (equipment) for years, first *** then *** now ADT for the last years no real problems I pay yearly in advance, when I call in March of asking what the price was I was told the best price was I attempted to gain understanding on why the huge increase I was spoken to very condescendingly, and told I would not be offer and lower price because I ask yearly I opted to just pay the when the bill came But the Bill read I called again this time requested to speak with management and was told that I was being change for a service plan I asked if they would look at the last few years bills and note the service plan was given to me free for life They explain that arrangement was with *** and would no longer be honored And the lover price of was be withdrawn because I continue to question t

Loyal customer for eight yearsWe had to move and we are leasing our new home and using ADT is not an optionADT Is still charging us!!
We have been loyal customers with ADT for the last eight yearsWe sold our home and we were going to buy a new homeWe call to get everything transferred over with ADTDue to financing issues, we decided to just lease our new home and the builder already has an alarm system in the homeThe builder pays for monitoring services with a local company, therefore using ADT is not an optionI have explained this to ADT several times and they still insist on charging me $This is terrible customer service and not professionalI'm hoping to come to a resolution before taking them to court

I am not a customer of ADT Security, nor have I ever done business with themHowever, they constantly call me at home asking for someone who does not live hereThey call in excess of times per day, sometimes there is no one on the other end of the line To me, this constitutes telephone harassment I am currently on the FCC's "Do Not Call" List yet ADT's harassment has not abatedI have filed multiple claims on the Do Not Call List website and I have decided to file a Revdex.com Claim before contacting my local police department to stop the telephone harassment
Product_Or_Service: None

I sold my home and ADT is demanding that I keep the service or buy out the contract
When I purchased the service I asked the salesperson whether I could cancel if I moved or sold my homeHe stated that if I moved and the new location did not permit ADT I would be able to cancelThis was blatantly untrue, I recently moved out of state to an apartment building that does not allow ADTI tried to cancel ADT and was told that I have to buyout my contract or transfer the service to the new ownersHow can I force someone buying my condo to takeover my ADT service? This is a horrible business model and the contract and sales people prey upon those concerned about their safety

I had an ADT system installed and within the day cancellation period I cancelled the contract, primarily because of misrepresentation of the product and promotions promised When the installer came to uninstall he left holes in the walls where the equipment was placed He refused to repair and when I contacted customer service, they too refused to repair the damages stating that they are not responsible for any tool or equipment damage as a result of the installation This is a terrible way to do business - come into a customer's home, damage the walls, and not take responsibility Knowing that it is company policy not to take responsibility for damage, the installers can be as reckless as they want to be knowing that they will not be held accountable Terrible customer service

I was overcharged for equipment I didn't buy
I did a transfer of service from *** *** *** ***, ** XXXXX to XXXXX *** *** ***, ** XXXXXI was told by the rep all I had to pay for was installation $100, and then $for general installing in personI would get a $credit for the equipmentIn addition, I kept the game exactly equipment from the old home, nothing changedThe guy came and STILL charged me for everything, coming out to $This is incorrect and not properPlease refund me for al the extra parts, etcor take $off the $I paidThank you!

Our Family's Experience w/ADT:
We paid for multiple units to have their services, then cancelled before installation because of mixed communicationThese services were paid in fullWe are due a refund
What happened:
Sept called*** used my phone # to look up informationAttempted to try to get me to stay (seemed nice, I also welcome re negotiations) yet failedShe was going off of of the units and not accessing my full accountThen when I requested to refund my funds, she was only going to refund me for account and not the other...I had to I inform her of the other account (not listening to the customer)The refund amount she gave was less then what I paid, so she had to go back and add the other account that I paid forHer initial presentation of her customer service wasn't as "helpful" as it was when she was trying to get me to not cancelFrom 9/8/she said it would take days for a refundAnd she couldn't send me an email of the refund amount or my confirmation
I called ADT on 9/15/to follow up on my refund*** answered and forward me to billing to *** ** said the sales dept handled the refund so he forwarded me to sales, *** from sales, put me on hold and forwarded me to a office and its automated machine said it was close and sent me to the survey automated message that wasn't set up because it was just a dial toneNo one was able to answer my questions of wheres my refund or its confirmation #, seemed very uneasy/unprofessional like they're just winging itSo I did some research and discovered ADT uses private or 3rd parties to run the customer service lines (now I understand a bit, but still doesn't make this play for the customer)
days has passed and no refund as I was told
I called ADT on 9/Rep *** answered, I filled her in and asked about my refundShe said it was "refunded on the 16th" (not the 8th, like I was told and requested it on) so she said I should expect my refund on the "26th"
I intended to use the refund money for another security systemThis is delaying the process and putting unnecessary hardship on our family affairs
I intended to use ADT on future properties, just not this one due to the specifics of how this property is usedBut I will never use this company again and I will never referEven after sharing my experience with others they say "ADT? They are suppose to be good?" That's what I thought

They insist on continuing to charge my DEAD RELATIVES for security on a house that does not even have phone service As the executor of the estate, I have called them times informing that the person on the bill has been dead for years, and the remaining relatives in the house have also passed I continue to get bills for a service we do not need and is useless to us as there is no phone connected It is time for me to get a lawyer involved

ADT is the worst company I have dealt with in a very long timeThey lied to me about what services they could provide, tried to down grade my system and charge me to do it, charged my account without providing any services, and when I chose to go elsewhere they cancelled my service with the new company without my knowingThey are impeding on my choice for home protection and the safety of my family

Called ADT so that they can come out and hook up my alarm system to my new internet line They told me that I needed a piece and then it turned out I didn't need one I talked to or different agents and they all said the same thing I was on the line for hour and minutes and didn't nit get anything resolved I still did not get an appointment so my alarm system is not working

Acct#: XXXXXXXXX
Contacted ADT 5/30/& spoke to Sales Rep ***, re: patio door wireless alarmInquired if tech reqfor de-installation
Account #: XXXXXXXXX
I am a longtime, loyal customer of ADT and have enjoyed several years of stellar service-until nowI am a Senior, and feel as if the Sales Rep took advantage of my age and discriminated against me
I contacted ADT on 5/30/and spoke with a Sales Rep named MikeI explained that my patio door (which has a wireless alarm) was being replacedI inquired if I could remove the alarm myself or if a Tech was required; wasn't certain if I was permitted to touch their (ADT) equipmentMike stated that a Tech was required because the central alarm box in my house would have to be rerouted to bypass the wireless being removedHe explained there would be a charge going/coming of $TOTALI wasn't happy about the charge, disputed it, got no where and was forced to acceptThe entire conversation, Mike was arrogant and condesce