ADT Security Services

I signed up as Monitronics three years agoThey said they could go up on price and yes they didHowever, you can't get out of your contractWent up about $a yearI called after my contract was up to cancel and they continued to charge meWhen I called about it, I was told they had sent me a form to fill out to cancel (what***! NO ONE else asks to fill out form to cancel service) and I didn't send it backSo they took days to send me the form which I sent back immediatelyHowever, they don't tell you that for the next days that it takes to process the form, you will continue to be chargedWhen I called to get my $back because they go my letter on Oct but charged me from Oct 17-when they finished processing, all they could do was repeat what I just saidHello? I know what I didThe fact it takes you so long to process a cancellation tells me you are getting one last payment from the customers that want to cancelI have been with Brinks before and NEVER had to send in letter to cancelDO NOT USE BRINKS! They refused to refund me $What a crock of ***! My service ends the day you receive my form cancelling my service not when you "get around to it" I would leave no stars but I don't have that option Other customers have complained about this same thing....check out facebook They don't deserve an A+

ON OCTOBER 22ND I UPGRADED OUR ADT SYSTEM TO ADT PULSEON OCTOBER 23RD I SENT AN EMAIL TO ADT.COM ABOUT THE PULSE CAMERAS NOT WORKING AND I WAS TOLD THAT MY ***@AOL.COM DOES NOT SUPPORT THE ADT PULSE I ASKED TO CANCEL THE ACCOUNT AT THAT TIMEADT SAID THEY WOULD SEND ** RUSSELL BACK OUT AFTER 12:PMTO RESET THE CAMERAS THE CAMERA ONLY WORKED IF I USED MY HUSBANDS YAHOO ACCOUNT ON APRIL 28TH MY ADT EQUIPMENT STOPPED WORKING AFTER A BAD STORM ADT SAID THEY COULD NOT SEND ANYONE OUT UNTIL MAY 2ND AND THEY WOULD CALL ME BACK TO SET UP AN APTNONONE FROM ADT CALLED TO INFORM MY HUSBAND OR MYSELF THAT SOMEONE WAS COMING, AND I WAS THEN INFORMED THAT THE NEXT AVAILABLE APPOINTMENT WILL BE JUNE 8TH BETWEEN 8:AND 12:ON THIS VISIT THE TECHNICIAN TOLD ME THAT MY EQUIPMENT WAS OLD, (INSTALLED 5/28/99) OUT DATED AND CANNOT BE FIXED HE TOLD ME I SHOULD CALL ADT AND GET THE NEW WIRELESS EQUIPMENT BECAUSE WHAT I HAVE CANNOT BE FIXED I CALLED ADT WHILE THE TECHNICIAN

I hope all is well and the holidays are going well for you and your teamThis is a bit overdue, but I wanted to write and tell you about Kevin Quinn (cc line, install manager)From start to finish, Kevin was beyond amazingHe was professional, friendly, took time to explain everything to us, and was with us every step of the wayHe even checked up on us after the install to make sure things went as plannedKevin is an asset to ADTTo the extent that I kept his contact info on hand should I need any other support/modifications down the roadIf possible, give him some time off or a pay bumpIt's because of managers like Kevin that I'll keep coming back to ADT.However, the install did not go as planned and we had issues with our system for several monthsThe first issue with the face-plate not being installed correctly was fixed, but when that was exposed to me, I couldn't believe that an ADT install would miss something so critical to the house's overall securityNow we have an

I received a ridiculous bill from ADT
ADT mandated that I update my alarmWhen I told them I anticipated moving they assured me that was not an issueWhen I accepted a new job, I called to cancel my serviceThe person I talked to "Ryan" informed me that I should keep my service on until the day before I moved to ensure I'd have an alarmWhen I called the informed me that they were going to bill me as they require days noticeAfter some back and forth, ADT agreed to not bill me for late cancellationI assumed that my account would be suspended (as in no bill for not using the service)"Ryan" called several times trying to get me to have ADT installed at my new house in OR, and I asked him to stop calling and I would contact them when I was ready for an alarm
Several days ago "Ryan" called again and tried againI asked him again to please stop calling, my account was suspended due to the move, and I would let someone know at a later date if I decided to install an alarm

As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my doorI am writing this review in the hope of preventing others from making the same mistake I didThe contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumerI have found my ADT service to be over priced and unnecessaryMy advice for new home owners: When an ADT sales representative comes to your house, don't worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner "deal" before it is too late simply don't answer the door

ADT is a JOKE!- When I signed up for home services I was told that I could sign up for a year contractA year later when I moved, I was told that I would have to Re-Start my contract over and I would be in a year contract and the ONLY way to get out of the contract was to pay 75% of the contract My advice to anyone living in a one year lease is to NOT Use ADT servicesThe last thing I would like to say about ADT is that, they will offer you a $Gift Card, but beware; the Gift Card is going to cost you $to receive itADT YOU SUCK! ;

I was told by Regional Mgr that I would be 100% reimbursed for work that my private HVAC person had to do to fix a faulty installation done by ADT
I hired ADT in March to install Nest Thermostat systems in my homeADT hires their own electricians since their techs are not allowed to do Nest installsI had NO problems with our AC or heating prior to this, but, wanted everything to be integrated with our alarm and services that ADT was providingWhen ADT performed the installation, we were not yet living in the home, as we had just purchased itWhen I attempted to move into the home on May 27th (I was weeks pregnant and NY was in the midst of a heat wave), I immediately notified ADT that the AC system was not working and that the Nest thermostat kept reading an errorDue to it being a holiday weekend, ADT said that the soonest they could send a tech to me was on Wed, June 1stI told them this was unacceptable and they agreed to get a tech to my home on Tue, May 31stDue

Horrible - I had a broken ankle so I could not see what "***" from ADT was doingEvery door/window was done VERY SLOPPYDId not clean latex from the old security systemDid not take all old security sensors offPut new sensors where ever was the least amount of work for him - no matter how it looksSensors on windows are not all put in correct place and go off during thunder stormsADT corporate will not help They think that the pictures of the horrible work that I include are "acceptable"If you want your windows and doors to look as horrible as ours, then go with ADTRather than make a customer happy over a legitimate issue, they instead *** of the customer so much that writing bad reviews on the internet is the only recourse
Once you provide a negative review on the internet, they send a "canned message" saying that they care and to email them Once you do, a local representative *** *** leaves message to call so that we can resolve the issue I call and call and call but he never returns any calls That is how ADT does customer service

I'm very unhappy with their deceptive sales practicesWhen I signed up for a security package, I was promised a Visa Gift Card in the amount of $It has been over months and I have seen nothingThe gift card did in fact influence my purchasing decision for home securityI have since written two emails to ADT with no response to eitherI would not recommend them

I am writing to express my deep concern with the lack of customer service and deceptive techniques utilized by your staff My husband called on June 5th to inquire about canceling our service and was told that our contract does not expire until the end of the month and that he should wait There was no mention of a required day notice While I understand that this information was in our contract We obviously do not recall every word of the contract we signed three years ago and for this reason we contacted customer service for assistance in this process Your staff failed to give us the full information and inadequately documented the conversation in their notes Now that we are finalizing cancellation we are being told that we will have to pay for an additional days of service and that "there is nothing anyone can do." I spent nearly two hours on the phone with customer service and was offered no resolution to this issue In fact, the last person (who wouldn't even provide his full name) I called would not even provide me with a number where I could call to file a complaint stating that he doesn't know all the numbers within ADT and further refused to transfer me to his supervisor It is appalling that this is how little ADT values customers once they are no longer a source of additional revenue I'll be sure to inform all my family and friends to stay away from this company

February I asked for my ADT service to be disc I was offered a discounted rate to stay and the rate was never honored I called back in March
asked that my service be disc and billing be stopped immediately Payment was drafted from my account again in April Requesting my service to be disc and billing be credited back to Feb a month

I have been an ADT customer since I sold my house and moved in Dec As soon as my house was on the market, ADT was calling me asking where was I moving and talking about moving my service I moved my services, but was NOT aware that I was also signing a NEW year commitment with ADT I probably should have read the million word document more, but I would think this is something they would call out OR not even have since I had been a customer the previous years
Fast forward, I began to see better technology on the market and called to find out I was in a year commitment
Fast forward to 6/29/ I was not sleeping due to bad activity in the area I called ADT to ask about adding cameras to my system I was on the phone with the rep, *** ***, for over an hour I explained that the sensors on one of my doors was faulty I explained that in December I asked for sensors on my upstairs windows and their installer advised against it Therefore this call was to 1)add cameras 2)fix the door that was never right 3) install the sensors I requested the first time This entire min he talked about all the discounts he was giving me blah blah blah At the end of the min, he said they could install it July 17th.....unacceptable I said BUT I signed up for that appointment and he said he would call me back after his lunch break to find an earlier appointment.....NEVER heard from him again More than time in this min conversation I asked, "will installing the cameras make me sign a new year commitment"...."no it will not, you are doing an addition therefore you will not sign a new contract" This was said MORE than one time When ADT called the next day to tell me to sign a contract, they also moved my installation up to July 5th I came back early from vacation, asked a friend to stay at the house so I could go to work during the window, AND left work early for the installation Guess what is the first thing the installer said.....you must sign this year commitment before I install WHAT? I asked *** this SEVERAL times and he said I did not need to sign a year contract because it was an addition to my current system The installer verified with his manager I then called ADT only to get the year song and they can't do anything about it I then tried to file a complaint against *** since I had his name....no manager is available they said I asked that they file the complaint and that I expect a response week laterSTILL NOTHING! months is all I have and I PROMISE ADT will not be my security solution They are sneaky, they are not honest, and they are not responsive

Terrible customer serviceRepresentatives do not resolve issues
Account # XXXXXXX
I have been a customer of ADT for over years, including AT&T whom they been acquired from, and Security Link I pay for monthly monitoring service Over the years their rates have increased substantially For the past few months, I have received numerous flyers from them advertising a $monthly rate for new customers I was told by them that this was only for new customers However, for my last 3-monthpayment, I paid them $instead of the customary $ I receive calls telling me my account is past due I explain to them why I paid what I didI was told I would have to speak with a supervisor, and each time was put on holdThe line always gets disconnected Since then, I have again been told to hold I ask to have someone call me back"We do not have that capability." "But you called ME!" And their reply: "That's not how it works." I need to cancel my account with them, but

Found this company to be very pushyWanted all my financial information before coming to my house or giving me a quote! I had two other companies I had already gotten quotes from and they did not require any personal financial informationIf this is their business policy it's a very poor oneNo one wants to give out all their financial information prior to even being given any information about the product they are selling you

Upon moving I requested the same security system at my new locationUpon arrival they installed a different system and refuse to correct the issue
January I moved into my new home and upon arrival I was guaranteed that I would have the same system installed as my previous home(Safe Watch 3000) My current home has no landline or cable connections; which limits me to only having satellite internetI was informed by the ADT Tech installing my security system that it would function with satellite internet and would not affect my bandwidth or data capI asked the ADT Tech as to why I wasn't getting the Safe Watch and the Tech stated that ADT no longer supports or installs the system in homesI signed the contract believing that the current system I have would function as explained by the ADT TechAfter sometime I started noticing that all my bandwidth was being drained by the new systemI ended up disconnecting the ADT system from my satellite internet due to my bill bei

Billed for quarters after we fulfilled contractWe called to cancel & cancelled in writingADT now sent a "balance" to collection agency
We were residential and commercial ADT customers for years - no more! We signed a contract on 4/18/for commercial service at a businessThe business closed in just a year laterWe CONTINUED to pay the contracted rate until the end of the contract in 2015k, despite the business being closedWe were excellent customersI
called to ask about cancelling once or twice, and to ask the end of contract dateOn 2/2/15, I called b/c the final payment could be made/account could be closedI was given instructions on how to cancel in writingI did soMonths later, I realized they had continued to bill my account for two quartersI called ADT and explained:
I called to cancel on 2/2/
I cancelled in writing per their instructions shortly after
I paid the full contract out
The business was closed in 2013, so the equ

Our contract is different than original, things were added after we signed
About weeks ago I called Protectron to stop our alarm contract as we are moving into a condo and do not need to have the alarm Protecton told me I couldn't cancel because we had signed a month contractThere is no where on our contract that says months so I disputed it on the phone - they said very clearly it was on the contract They emailed the contract to me and sure enough it was on their copy, but not oursThere were other things on the original copy that were not on ours such as model number that was better than the one we had installed These things were added after we signed the contract with the sales person that came to our door Protectron has said we owe them over $for disconnection because of the contract which we signed We told them we did not want a contract in the very beginning We are moving this week and need this settledthis is fraud and we will consider pressing cha

I had a terrible experience with ADT over the weekendI had responded to a sales letter which offered a specific price and included a comprehensive systemWhen the installer arrived, we sized up the home and the began work which included drilling holes into my wallAt that point, he asked to have a security assessmentThe upselling beganMany upgrades to consider which would hike the price considerablyBut, of course, there are payment plansThen he mentioned that my monthly monitoring would be nearly DOUBLE what my offer letter statedHe said it was because I didn't have a land lineI had already spoken to a rep over the phone at length when I sechedules my apptHe took down all of the details of the jobI mentioned that I didn't have a land phone lineThere was not mentioned of a substantial upchargeI told the installer, that he'd need to leave as I wasn't going to fall for a "bait and switch" schemeHe got his boss on the lineThey offered a number of freebies, but he said they could not alter the monthly feeI made him aware of the offer letterThey wouldn't budgeI asked what they intended to do about the holes already drilled into my wallNo response to thatIn short, I asked the installer to take his stuff and leave after they had wasted my Saturday afternoonBe aware of the upcharges and how the price of the plan can dramatically increase from the offerI will not do business with a company that conducts itself in this manner

ADT is the WORST business we have ever had the miserable displeasure of dealing with They use language such as "100% Customer Satisfaction" and "We value our customers." Absolutely false ADT's only priority is their bottom line
Our family's safety & security has been compromised by a system that does not function, and the only concern ADT has is holding us to a 3-year contract! (That's right: They are holding us to a 3-year contract on a system that does not function Needless to say, we will be taking legal action against ADT.)
DO NOT DO BUSINESS WITH THIS COMPANY

If I could I would give them no stars customer service is rudethey are absolutely no helpwe are relocating and I advised of how dissatisfied I was no one caredthe gave me a date of canceling which is a month out after being transferred times but we were not notified a month out of relocation so I have to pay an extra month and for a month I have three door senorsi went from every month to quarterly with out noticethey are unappreciative of your business and don't careMy alarm goes off and they email meNEVER USE THEMBEWARE