ADT Security Services

ADT installed a home security system in my home on 03/12/on March 19, the system began to give fault issues which had alarms going off all night on this day ADT asked me to power down the system and they would have a tech come out and fix it the following weekOn March 22, my thermostat which is also from ADT began powering my AIr conditioning unit on and off every minute after hours on the phone with them no resolution was reachedA tech came to the house on March 23, and replaced the equipmentI am writing this complaint on 03/24/and the thermostat is broken again this will be the second night this week my three kids have to sleep without air conditioning due to product issues with this companyThis is a safety concern and is also causing damage to my air conditioning unit, and increasing my power bill significantly
Product_Or_Service: Home security and monitoring

CONTRACT VERBALLY RENEWED IN APRIL TO GET THE LOWER PRICEWE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILCONTRACT NOT RECEIVED
AFTER VERBALLY RENEWING THE CONTRACT IN APRIL TO KEEP THE LOWER PRICE, WE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILWE HAVE CALLED OR TIMES SINCE APRIL WITH NO LUCKIF I KNEW I WILL NEVER RECEIVE ANY COPY OF THE CONTRACT, I WOULD HAVE NOT RENEWED IT VERBALLY
THIS CONTRACT WAS AGREED TO 2-YEAR TERMI DON'T WANT THEM TO AUTO RENEW IT WITHOUT MY KNOWLEDGETHE PROBLEM IS THAT WITHIN YEARS OF MY CONTRACT EXPIRATION ADT COULD CHANGE THE CONDITIONS, AND THERE IS NOTHING I COULD DO WITHOUT THE COPY OF MY CONTRACT
I FEEL LIKE THEY TRICKED US INTO VERBALLY AGREEING TO SOMETHING AND THEY ONLY KNOW TO WHAT, SINCE THEY RECORDER THE CONVERSATIONTHIS IS NOT AN HONEST BUSINESS TACTICIT IS BASED ON LYING AND CHEATING THE CUSTOMERS
SINCE I AGREED TO PAY THEM FOR THE SERVICE, I NEED FULL DISCLOSURE OF THE CONTRA

Involving:
ADT Security Services
***
Auroa CO XXXXX
XXX-XXX-XXXX
Defenders Inc
DBA Protect Your Home
***
Indianapolis, IN XXXXX
XXX-XXX-XXXX
Virtuoso Sourcing Group
***
Glendale, CO XXXXX
XXX-XXX-XXXX
Defenders Inc, installed security system on July 9, 2016, this installation was discussed and agreed to be a month to month service, instead Defender, Inc entered a year contract service agreement that I did not sign or authorizeI ended the servie with ADT on February 12, 2018, paid the account thru June ADT has since accessed a $balance for fees owed through the reminder of the contract Had serveral telephonic discussions with ADT Security Services related to this matterThis matter has since gone to collection with Virtuoso Sourcing Group for payment
I do not owe this remaining balance because I never executed a year contract with ADT
My hope is to reso

Salesperson ran hard credit inquiry without my approval, hurting my FICO score
I was interested in an ADT security system for my home and inquired on-lineI receive a phone call from a sales associate, ***, on 7/10/from telephone # 1(***) ***He asked for my birthdate and last of my SSN during his sales pitch and never mentioned anything about a credit check (I wouldn't have authorized it anyway as I was planning on paying cash)On 7/11/18, my FICO score dropped due to a hard credit inquiry WITHOUT my permission
I will never do business with a company who practices this type of illegal processThey MUST inform their clients if a credit check is OK

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

Wish I could leave starsWorst company I have ever dealt withHave been with them for over yearsThey have twice changes my account number and suddenly "can't find" the monies I have been payingLast straw was this last monthI sent them proof that I had made payments that ADT had no record ofGuy calls me back and says it is all taken care of and offers me months free as an act of good willFast forward to this week and they say they cannot find the payments and that my account if cancelled and info sent to collectionsAre you for real ADT?? First customer service person I spoke to screamed at my on the phone, next person hung up on me, finally someone is helping me after I called cryingSave yourself the hassle and look for home security elsewhere

We've talked to different people and somehow it's starting all over again with each personYou can't get anything done and a
We cancelled our account in Dec because it kept alarmingTechs came out multiple times and still the issue continuedWe just quit using itI'm Dec 27th ADT loyalty called me and said let us send someone out again and we'll credit months of your account that you weren't using the systemWe agreed and asked that pulse be removed from the account as wellWe were told our new rate would be They credited our account for about $which is not months as our rate was around $Now here it is the end of January and we are still being charged for pulse at the old rate even though the equipment isn't even hooked up in our homeThe techs that came out on Jan unhooked it for usThe tech was greatHe had been out before and knew the trouble we had been havingIt's the billing and loyalty departments that don't communicateWe've gotten emails

In I obtained an alarm system for my home When I obtained ADT I was planning on keeping them for a whileHowever I lost my job in February On January 14th I contacted ADT and advised them that we would be relocating because of my job loss and because of my job loss we were losing our home ADT's response was well you can transfer your serviceI advised them that we would be relocating to another state and would be renting so that was not an option I was then advised that I would have to pay an early termination feeI could not understand thatNo where in their contract does it state that if the contract is on the person and not the property and nowhere in the contract is there a moving clause Yes their contract states that if I cancel the contract during the initial year term I will have to pay 75% of the remaining total monthly service charges But me not being able to pay was out of my control I did not sell my home and move some where else I lost my jo

ADT installed an upgrade to the camera system in my homeThe level of service installation was deplorableADT left a fire hazard of wires in the attic of my home and when contacted, the representative stated that It was too hot in the attic to repair on the date that I would be availableI have lost confidence in ADTI request that services from houses that I have security be terminated and all early termination fees be dischargedADT has complied with terminated the services at the home located at *** Pooler Georgia, and since the contract was up no charges were incurred, however, ADT has refused to terminate and eliminate discharges for early termination and fees from my home at Perkins lane Dermott ArkansasThe fire department was contacted and wrote a letter stating that there were too many electrical wires all going to one small electrical outletI am a disabled veteran, permanently and totally disabled, I also suffer from anxiety and depression, I do not t

I have submitted a settlement request with this company a year ago I got a phone call but no correspondence to my letterNow I'm getting collections
The equipment install was goodHowever the wireless system was install on all the metal doors and not the windowThe front window of the store has a one inch crack that can be easily access from the outsideThese is no protection from this window at allI went to harbor fright and bought four security camerasI mounted them very easily and connected them to my Phone, this gives me real time video information on my shopI also installed the cameras in my homeI can be any where in the world and still have access to all my businessThe ADT system is good but is outdated and does not integrate with other systems on my phone that I need to work for meI don't need the police to show up after the factwith extra cost

I have been a customer of ADT for some time and my experience with them has always been very good
They were excellent with service calls, their technicians were Professional, knowledgeable and polite and this can also be said for their customer service and online customer service representatives as wellThey were patient and took time to walk me through any issues I was having online or with my system Overall their customer service is wonderful

Never have I been more frustrated with a home service - any service, not just security, than with ADTStarting with the window sensors: almost immediately after the system was turned on, we started getting trouble signals on our window sensorsIt would happen about every 1-days and repeatedly for the same windowsA service technician came out and adjusted the sensors and then a few days later we would get trouble signals on different windowsThis went on for months until our initial free service window expiredOnce past the months, we would need to pay for technicians to come to the house unless we signed up for the Quality Service Plan
This part is completely exasperating to me: I agreed over the phone in September to buy the QSP maintenance plan for an additional $per monthBecause we'd had so much trouble with the sensors, the call center agent offered to waive the initial visit fee of $The technician came, charged me only the $trip fee, and replaced the bad sensorTwo months later we were having problems again with a different windowWhen I called they said I was not signed up for the QSP maintenance plan, but would I like to sign up nowI said yes again, told them I thought I had already purchased it and they agreed to waive the initial $feeThey sent a technician out and he charged me nothing for the visit, not even the trip chargeTrouble signals on different windows continued and in December I called for another service visit and they said AGAIN that I was not signed up for the QSPThe agent assured me I would be signed up starting Jan and it would cost $per monthI called for service in January and for the 3rd time was told I was not signed up on the QSP but if I wanted to sign up, it would cost $per month and have a $trip chargeNow very skeptical about this QSP I asked the call center agent and the technician who later came to the house for some paperwork about the QSP as I seem to get different answers about the costs associated with itNope, no one has any paperwork to show me how the QSP works or how we are charged for it!!
By the way, the technician who came out yesterday said we just needed new batteries in the windows causing the trouble signalsI told him that's been done before with no success and he didn't seem to care and today AGAIN those same windows are getting a trouble signal
So in summary, for the QSP I have been quoted $14/mo, $7/mo, and $16/mo with a trip charge of $0, $or $There is absolutely no paperwork to read about it, what it covers and what it costs, not online or otherwiseI think it's a complete sham!
I would like to rip out the whole system now but I'm locked in a year contractThe call center agents AND the service technicians have all let me downI really regret signing that contract as it has been such a hassle to deal with ADT and still the hassle continues

Excellent customer serviceExpert Technician Shannon Mars came to my home on service ticket number XXXXXXXX and conducted a thorough inspection of my adt security system and was able to problem solve my issuesShannon was very courteous, respectful, and professional during his visit to my homeI would definitely recommend both ADT and this installer to my friends and families

Refusing to give refund due
I've been with ADT since and on a scale of 1-10, we, my wife and I, have been about a in terms of happinessRecently we made the decision to install our own service and cancel ADTOn Jan5, Brian who was rude and I believe is responsible for causing this problem, refuse to cancel the service and charged my account for an additional monthWhen I ask to speak with a supervisor he said, there is nothing a supervisor can do, this is company policy and the supervisor will tell me the same thingAfter hanging up, I called back and spoke with Shameka who was very pleasant and professional a nod seem to take care of the problemShe said, that she closed the account and will refund the payment that Brain charged to my account, it will take 7-business daysI was happy with thatAfter days, the payment was not deposited back into my account as promised, instead I received a bill credit in the mailI called ADT again and spoke with Joe who said t

DO NOT WASTE YOUR MONEY WITH THIS COMPANY! I had ADT years ago and had no complaintsI talked my husband into using them this time based on my previous experienceThe sales experience was very helpful not red flags things have changedWas told the insulation was free we would get our money backThe installer came and try to tell us we needed to spend just under $8,in equipmentWe should have walked away thenWe agreed to do a few changes that the installed said would not change getting our installation money back to later find out that was not the truthEvery time we have called customer service ends with them hanging up on usNow we had an issue that beeped most of the night and again was hung up on when my husband called to set up serviceEvery time we call the customer service rep is very rudeI will never use this company againYou get a security system to feel safe and know they are to help protect youI feel they only want our money and know we are now trappedIf you want to be treated rude and feel that you do not matter as a customerYou have picked the right company

ADT sent my bill to collections without notice!
Had ADT for yearsRecently sold our home & moved across countryADT had our new mailing address as I received the cancellation notice they sent me, however, they failed to mail me my last bill (they said they did) & months later receive a collections notice for $15.39! Where was the bill, 2nd, Final notice?! When I called to canx service, the rep said I was all paid up?!

ADT does not respond to my emailsCompany representative said I would be refunded $once my transfer to new location was complete
Misleading sales pitch Sales representative assured me I would be refunded $519, once I had transferred to my residence It has been more than and month and no refund and no response to my emails I discussed issue with someone in corporate office but no action resulted from our conversation It seems like the proverbial run around

ADT service men fail to fully install sensors on exterior doorWas not impress with this major oversight and tried to cancel within day period
ADT service men fail to fully install sensors on exterior door on 4/2/Was not impress with this major oversight and tried to cancel within day period 4/6/Customer service gives you the run aroundWhen I called on the 4th day 4/7/they now said it was over the days and I would have to pay $for early cancellationNever used the system because there was no security on one exterior doorContact with customer service was so difficult and I have little confidence in companyIf they are this bad in the beginning I do not want to remain with companyAdditionally my sister who referred me to them had her system installed and had a horrible experienceAlarm going off with no response from ADTThey fail to show up day after she reportedGave her the run around too when she asked to cancelNot a company I want to do busine

Being over charged vs contract I signedTrying to solve issue over months, very difficult, they say they call back and never doVery frustrating, tired, exhausted!!! Do I really feel safe and protected?!?! NO ! Would I recommend this company? NO !

NO reliable costumer serviceDO not want to help the costumer, want to take your money, deceiving while giving information In my experience the costumer service did not delivered accurate information and affected my decision and I will end up paying lots more Military family, PCS verbal orders, not physical copyIs messed upVery disappointedDO NOT recommend ADT