ADT Security Services

I have contacted ADT numerous times to speak to a mgrregarding my acctand no one has called me back and they sent my acct to collections
Again, I have contacted ADT for months on numerous occasions to speak to a manager to resolve my issue & and I have yet to speak to a mgrto resolve my issue ADT has sent my acct to collections without resolve and many requests to speak to a manager The reps for ADT are rude and unprofessional I need my issue resolved ASAPI have been a customer of ADT for many years with a lot of money spent on surveillance cameras and my security system as a whole and I will never go back or recommend these crooks

I called and canceled my service with ADT
I was told I was going to get a refund for a small portion of the unused time left
I called and canceled my service and was told that I would be receiving a partial credit for the unused portion of my prepaid service which is billed and prepaid quarterlyThen I received a bill in the mail for $something dollarsI called they said I had to cancel days prior to canceling serviceI told them that I had (which I did)Now I'm in collections and the amount that has changed times is now $There is things wrong with situation#I did cancel before days before the new quarter#even if I didn't I never agreed or signed such a thing in my original contractI've been a loyal ADT customer for or so years have never been late or missed a paymentMy ADT account # is XXXXXXXX

I called the number and advised I want to cancel automated debits through my bankMy request was refused
My initial reason for contact was to discuss an email I received about a one time chargeThe agent was able to discuss it with me after getting my home addressI then advised I wanted to cancel the automatic bank debits and make payments myselfThe first agent refused because I could not remember a digit codeShe put me back into the queue saying someone else might be able to helpThe second agent was worseShe said she needed every name I had given as emergency contactsAfter giving all sorts of digits and all my sister's and brothers names, she finally said my daughter's name, Mia Chamberlain, was listedShe needed Mia's phone numberI gave her Mia's cell number which she said was correctThen she said, I need moreI need every name and number you have ever providedI explained that, after all this time, I could not remember all of thatShe just repeated,

ADT offered ADT Pulse to keep me as customer but they screwed up the install
At the end of May I cancelled my service with ADT in favor of another supplier of security svcs
On June ADT customer service agreed to upgrade me to ADT Pulse system if I stayed at similar monthly cost as competitor, I agreed and set up install date for July at 8am
On July 3rd installer shows up at 9:00AM andhe tells me that his installation orders are not clearI called customer service and they kept me on hold for everTwo hours later they offered to start install but they would have to come back to finish next week - I could not accept that and be without system for that long - crazy!!
I told customer service to give me someone in charge to resolve this After hours (now 11AM) of nothing I was forced to cancel install as noone was helpful
I took day off to handle this I also cancelled my other service provider option to give ADT another chance and they failed miserably in many

Requested a refund for over pavement, told it would take business days, now they cant guarantee when it will happen
Called on 3/10/to canceled my contract Was required to give days notice Made cancellation date, May 8, the date my contract is up On 3/13/noticed my they withdrew $and change from my checking account When I called I was told that it was in my contract I would be charged if I cancelled my contract early I told them I made the cancellation date effective the last day of my contract Asked for a refund and was told it would be 7-business days Was then told it would be in my account by 3/ Called back on 3/when refund not credited to my account and at first was told it would be in Monday 3/27, then told they couldn't; guarantee what date it would be refunded
Over the past three years ADT has lied about what was being installed, what was covered on my warranty, had it written into the contract they could raise my rates every year, but di

General Contracts are done to protect both sidesbut in ADT contracts are all sided to protect only ADTs interestsi signed a years contractand they DO NOT disclose a MOVING RESIDENCE Clause on their contractAll other service company such us Electricity, Cable, internetin case you move to another house, same contract remains in effectbut with ADTI had only few months left on my contract when I had to move no my new homeI asked them to come over and move my service as well, on my new house, it was wired with a Brand New High Tech Alarm System but without Monitoring service installedand a technician came and First he said he needed to install all Hardware from ADT, because it wasn't compatible with mineFINE, they did it and when finished he brought me a NEW years COntractand I refused to signWhy? because I never said I was happy to renew the contracti called to bring the service to my new address so I can honor my year contract I had signed beforeseriously I felt I was being pushed to sign something I didnt wantso I decided not to sign, and I also canceled the whole contract and im paying the penaltybecause everyone hates contracts that are one sidedSPRINT, VERIZON, all bigger companies are turning more on hearing Customers and understanding themADT only care about them

The previous address where I moved from months ago is: XXXXX *** *** *** ** XXXXXA new owner has been living in that house for months
I cancelled the ADT home security service on April 10-because I sold my home and was movingI'm outside the year contract and CAN now can cancel anytime with a day notice
I called by phone to cancel on April 10, I was told to send a letter by fact to cancel which I did on April I asked for a confirmation back from ADTI did receive a letter from my local ADT rep within days (who was alerted I was cancelling), who said "he was sorry we were cancelling, etcSo therefore, the company must have received my fax and cancellation; otherwise there would be no possible way this rep would know I was moving and cancelled the service on April 10th
However, on May 12, I was charged again despite the phone call, fax to cancel over days prior
I called ADT again on May 15th to inquire what the proble

Terrible service Go with a reputable local vendor for a security system

Lost connection to ADT and they sent a tech out on 1/ After years of service this guy is telling me he can not find a live phone line
This is the 3rd time with a connection issue in years When I called to complain about the tech and the lack of repair the customer service rep told me that if I don't want to have the tech run lines then you need to find another company How could that possibly be a response to a year customer

IF THERE is any less than star I would have given that, asked for me to pay for the cancelled services which on there end could not find any fault for it

ADT system worked just fineNo glitches or issues with the system
However, the first tech who did the install didn't know what he was doing though and the system would go down from time to timeWhen another tech came out to fix it he was shocked at how poorly the initial installation was completedA minor offense
The REAL ISSUE came when I moved from Los Angeles to Maui, HIFirst off, ADT DOES NOT SERVICE HAWAII OTHER THAN OAHUI learned this the hard wayAfter numerous phone calls to the customer service department about transferring service, cancelling service, etcit was determined that ADT could not provide service on the island of Maui (after reminding them that Hawaii, Maui included, is a part of the United States) and that I would have to pay 75% of the remaining contractI was required to pay ADT even though the company couldn't service my new address in the United States
Solesson learned
I highly recommend going another direction with home securityTheir customer service is terrible, lazy, and 100% fakeThey don't care about their customers, which is now clear

When we signed up for ADT security services for our home, we were guaranteed that we can disconnect services early
Approximately years ago, we were interested and thought we would sign up for ADT security services for our home in *** *** *** When the representative came over for information and to sign us up, he informed us it is a "contract" and we would have to stay for years with ADT When we backed out (because we were not sure we would stay in Hawaii longer than a year)he guaranteed us "you can disconnect early, as long as you stay for at least two years! We always let people out early from their contracts, as long as it's for about years" He makes lots of plea and promiseswe sign up
years later, as we are moving out of *** (it was too expensive), we call ADT to disconnect and we are rudely treatedwe call the representative who sold us your plan, he said "sorry, I cannot do anything right now"And then we ask if we can make a payment plan t

I bought a house a few years back and had ADT installed since I travel a bit for workI ended up selling the house about a year and a half later and wanted to cancel security service but was told that I can not cancel unless I pay the off the rest of my contract, at which point I was confusedWhen I asked rep what she was talking about, the rep told me I signed a three year contractI told her that I never signed a contract, I was never informed of a contract, and I have not seen a contractI had the contract I supposedly sign emailed to me and the signature on the contract was nothing like mine so I filled out a fraud packet only for the fraud tell me that the signature was confirmed to be mineHow could I have signed a contract I was not informed about and have never seen? I am stuck paying a bill because someone forged my signature

charged for service that I wasn't gettingno service from ADT yet they continued to bill me and charge my credit card for years and months
I've been a faithful customer for 25+ years, paying on time yet, I have been battling ADT for years nowADT Corporate*** FL ***I have made numerous phone calls which yielded broken promises and liesMy fee in my contract covers me for alarm monitoring, maintenance and repairs, yet when they knew that I didn't have a signal, they didn't send anyone out to check my alarm systemI expect a company to provide me with protection and repair faulty equipment ASAPThey weren't protecting me yet, they continued to charge meNothing was done after they knew there wasn't a signalThey refused to come out and look at the equipmentWhat were they monitoring for years? I have been charged for years by ATD when they knew I didn't have service
They called me every time I checked the alarm system and said they were

I Had ADT for eight years, paid my bill faithfully without ever being lateOn 06/19/we had a house fire, we activated the alarm so that they would call the fire department or the police, they never didWhen the insurance investigator asked for an event log, they informed me that they had not received a signal from my alarm in monthsThey told me that it was my responsibility to monitor my alarm and to make sure that it was sending the signal to them and here I was thinking that I was paying a monthly monitoring fee so that they can monitor my alarm and they claim no responsibility for this mistakeThey lost my signal but apparently not my account since they sent me the bill every month without fail, they took my money and did nothing to earn itI cancelled my account and they refused to reimburse me for the months that I paid and that they failed to provide the service for which they were paidNever again would I do business with them or recommend them to anyoneWhen our lives depended on them, they were not there to protect us, as they claim in their advertisings

On December 29,I made an online payment in the amount of $ However ADT deducted $from my checking account I spoke with Brenda on 1/3/to inquire about the double deduction from my checking account; she stated that there was no payment received for NovemberI informed her that the November payment was received on 11/28/After checking her records she discovered that ADT did receive the payment and stated that she would request a refund in the amount of $and that it would take a couple of days to have the funds returned to my account I made a second call and spoke with Katoria to confirm that the refund request had been requestedAfter seven days the funds had not been returned to my account I called ADT and spoke to Shawn and she stated that the request for the funds had been denied and the funds has been applied for January payment My January payment is not due until January 20, I did not agree to have ADT deduct funds form my account

DO NOT USE ADTI have had the worst exerience with customer service and then getting into a dealer disputeTheir customer service employees are trained to upsell you and force you into signing thingsMy customer service rep told me he had minutes left on his shift and I needed to sign the document before then
Word to the wise: if you are using an old system, double check if it is through an authorized dealer and not ADT itselfI got in a dealer dispute for not knowing better and was punished by having to wait to get my system installedInstead of using their local authorized dealers as an extension of themselves, ADT is greedy and will try to take the customers back even if they haven't signed anything

I never signed a contract ,the sales rep allowed another person at the residence to allow installation on a security system and put the bill in my nam
I never signed a contract ,the sales rep allowed another person at the residence to allow installation on a security system and put the bill in my name and no one signed a contract at all as a matter of fact the sales guy expressed mailed a contract to me and no one ever signed the contract I have the unsigned contract w me and the service is being cancelled and now adt says I owe an early termination fee off 433$ and the contract was never signed and the sales guy never told the person that allowed the installation was never informed that the service had to be for yearsAgain the sales tech illegal allowed a system to be installed in my name w o my consent and the contract was never signed by anyone

ADT system cutting off my landline phoneCell phones don't work at my houseAll communications are cut off at my house when ADT is hooked up
ADT was purchased 8/and relocated to a new home 3/I was in a year contract with my USAA membershipI was told the contract did not start over with a move by rep Wayne *** but it didand they did a yr not a 2yr for *** memberI was also told by Wayne all *** members are in year contracts not I pay a month
Last year my ADT system shut my landline to my home downI had no phone for a weekNo phone as in landline or cell, as my cell does not work here at homeCentury link came and figured out it was my ADT so I called and had a ADT tech come fix itHe was very rude and I made a local complaint which should be on file with *** ** office, the tech stated that his work was not the problem but He replaced the box hooked it back up and left slamming all my doors
This past week my phone started cutting out

I called to cancel- horrible service due to lack of serving in the areaThey refused to give me the technicians name or number because they do not have one IMy areaThis is a breach of contract on their part because there is no technician in the area....if I was to leave my home tomorrow and the alarm was broke, someone could break in and nothing would be doneI am paying for a service that is no good to meThe woman I spoke with said they do tests on the systemsThey did one on my system on September and noticed it was not working properly but did not bother to inform usI noticed it was broke three days ago and decided enough is enough I wanted to cancel my serviceWe received a letter in advising RCMP would not be responding to alarms due to the high volume of alarms The woman I spoke with said we would still be covered floor fire and the system would Larry us if ther sis a fire,...That's is what I have smoke detectors for, not an alarm systemI am being t