ADT Security Services

Pick a different company if you want good customer service I was a customer of ADT for years When I saw an ad for another "top security company in America" I decided to call ADT to see if they could get me the same touch screen panel and price that I saw advertised I was told they could get me the panel for almost $and not do anything to match the monthly fee I told the representative that I was going to shop around for a better deal and was told to have a nice day After finding a better deal with a better company I called to cancel my ADT service (not the easiest thing to do even though I wasn't under a contract) The gentlemen I spoke with asked why I was cancelling, I told him why, he asked what equipment I was getting from their competitor and I told him which his response was "you're stupid if you switch to that panel" I've been with the new company for months now and they have won my business for the next years or more ADT used to be #but they have some tough competition now

charged for service that I wasn't gettingno service from ADT yet they continued to bill me and charge my credit card for years and months
I've been a faithful customer for 25+ years, paying on time yet, I have been battling ADT for years nowADT Corporate*** FL ***I have made numerous phone calls which yielded broken promises and liesMy fee in my contract covers me for alarm monitoring, maintenance and repairs, yet when they knew that I didn't have a signal, they didn't send anyone out to check my alarm systemI expect a company to provide me with protection and repair faulty equipment ASAPThey weren't protecting me yet, they continued to charge meNothing was done after they knew there wasn't a signalThey refused to come out and look at the equipmentWhat were they monitoring for years? I have been charged for years by ATD when they knew I didn't have service
They called me every time I checked the alarm system and said they were

Transferred account, from resident to businessADT sales person stated that I will only have the remaining years on the contract
I use to have ADT service at my resident and had it transferred to my business, after being visited by an ADT sales RepThis sales rep was out of the Norfolk, VA locationHe came to my business and tried to get me to get ADT service for my businessI told him that I had ADT services for my home and was thinking about canceling it and did not want to sign another contract for my businessHe stated to me that he can transfer the service from my home to my business if I wanted toHe stated that since I only had years left on my contract at my home, I will only have years on the contract for the businessI agreed to having him transfer the service from my home to my business and have only years left on the contractIt was a mess, after months of dealing with ADT and the sales rep about this transfer, I had to file a Revdex.com complaint about the acc

I called the number and advised I want to cancel automated debits through my bankMy request was refused
My initial reason for contact was to discuss an email I received about a one time chargeThe agent was able to discuss it with me after getting my home addressI then advised I wanted to cancel the automatic bank debits and make payments myselfThe first agent refused because I could not remember a digit codeShe put me back into the queue saying someone else might be able to helpThe second agent was worseShe said she needed every name I had given as emergency contactsAfter giving all sorts of digits and all my sister's and brothers names, she finally said my daughter's name, Mia Chamberlain, was listedShe needed Mia's phone numberI gave her Mia's cell number which she said was correctThen she said, I need moreI need every name and number you have ever providedI explained that, after all this time, I could not remember all of thatShe just repeated,

When we signed up for ADT security services for our home, we were guaranteed that we can disconnect services early
Approximately years ago, we were interested and thought we would sign up for ADT security services for our home in *** *** *** When the representative came over for information and to sign us up, he informed us it is a "contract" and we would have to stay for years with ADT When we backed out (because we were not sure we would stay in Hawaii longer than a year)he guaranteed us "you can disconnect early, as long as you stay for at least two years! We always let people out early from their contracts, as long as it's for about years" He makes lots of plea and promiseswe sign up
years later, as we are moving out of *** (it was too expensive), we call ADT to disconnect and we are rudely treatedwe call the representative who sold us your plan, he said "sorry, I cannot do anything right now"And then we ask if we can make a payment plan t

I have contacted ADT numerous times to speak to a mgrregarding my acctand no one has called me back and they sent my acct to collections
Again, I have contacted ADT for months on numerous occasions to speak to a manager to resolve my issue & and I have yet to speak to a mgrto resolve my issue ADT has sent my acct to collections without resolve and many requests to speak to a manager The reps for ADT are rude and unprofessional I need my issue resolved ASAPI have been a customer of ADT for many years with a lot of money spent on surveillance cameras and my security system as a whole and I will never go back or recommend these crooks

Unable to cancel service to property no longer owned per customer service representative
Aged mother, *** ***, has been relocated to care home and she has no recollection of the verbal passcode for her service The property being serviced was sold as of June 16, 2016, but customer service refuses to discontinue service charges for her previous home located at Montecito Ave, Monterey, CASales of that property are a matter of public record Please discontinue service and refund charges of $per month Charges are noted with ID: XXXXXXXX on autopayment

Despite cancelling my service on 2/25/2015, ADT continued to bill me for my service
On or before 1/- I called ADT to discuss cancellation, in anticipation of relocating from my house to a neighborhood where the police direct-monitor alarm systems (on 2/25) Received E-mail survey request follow up from ADT asking for feedback on my contact with their customer service folks
2/24/- Closed on new house / took possession of house
2/25/- Moved into new house
2/25/- Phone call from Shane *** of ADT He called me, following up on the cancellation of my service, and spoke with me about why I cancelled my service During our conversation, I explained how I moved to University *** where the police direct monitor their own alarms
2/25/@ 6:PM - Follow up e-mail from Shane *** of ADT confirming my conversation ealirer that day
From 4/21/- 6/21/- ADT proceeds to bill my credit card for the following unauthorized charges on the follo

On December 29,I made an online payment in the amount of $ However ADT deducted $from my checking account I spoke with Brenda on 1/3/to inquire about the double deduction from my checking account; she stated that there was no payment received for NovemberI informed her that the November payment was received on 11/28/After checking her records she discovered that ADT did receive the payment and stated that she would request a refund in the amount of $and that it would take a couple of days to have the funds returned to my account I made a second call and spoke with Katoria to confirm that the refund request had been requestedAfter seven days the funds had not been returned to my account I called ADT and spoke to Shawn and she stated that the request for the funds had been denied and the funds has been applied for January payment My January payment is not due until January 20, I did not agree to have ADT deduct funds form my account

I subscribe to a service called ADT Pulse from ADT The service provides an app for Android type smartphones that allows you to control your home security system Since Google provided an update to the Android operating system to version on August 22nd, the ADT Pulse app has not functioned properly The app is forced into landscape mode, which makes it very difficult to use ADT was made aware of this in August and despite opening numerous cases with their support departments in the meantime, the issue is unresolved ADT states that they are aware of the issue and that it is being worked on, but almost months of degraded service is unacceptable I have requested credit on my bill for the decreased functionality, but these requests have been ignored
Product_Or_Service: ADT Pulse
Account_Number: XXXXXXXXX

Wrong system installed by company's own admission but company has failed to make replacement system completely operable as it promised it would
More than a year and a half ago, my family contracted with ADT to install a security system in our home Our system failed to operate and after numerous service visits we finally learned that given the large square footage of our home, the wrong type of system was installed Upon inspecting and reviewing our system, the escalated tech team admitted that this had been a country wide problem We asked to terminate our contract but ADT insisted on replacing the system at ADT'/ expense ADT began installation on the new system but because an area of our home was now under construction, the system could not be finished ADT said it would return to finish the installation but now only says it will do so if we pay to finish the installation ADT then agreed to let us terminate without penalty and to refund the credit for monitoring that had be

General Contracts are done to protect both sidesbut in ADT contracts are all sided to protect only ADTs interestsi signed a years contractand they DO NOT disclose a MOVING RESIDENCE Clause on their contractAll other service company such us Electricity, Cable, internetin case you move to another house, same contract remains in effectbut with ADTI had only few months left on my contract when I had to move no my new homeI asked them to come over and move my service as well, on my new house, it was wired with a Brand New High Tech Alarm System but without Monitoring service installedand a technician came and First he said he needed to install all Hardware from ADT, because it wasn't compatible with mineFINE, they did it and when finished he brought me a NEW years COntractand I refused to signWhy? because I never said I was happy to renew the contracti called to bring the service to my new address so I can honor my year contract I had signed beforeseriously I felt I was being pushed to sign something I didnt wantso I decided not to sign, and I also canceled the whole contract and im paying the penaltybecause everyone hates contracts that are one sidedSPRINT, VERIZON, all bigger companies are turning more on hearing Customers and understanding themADT only care about them

ADT keeps taking money out of my account after cancellation Proof of payment has been sent three times of old bill and now sent to collections
On 8/20/I first got a bill for a charge for a service call The service call was 4/21/I called and spoke to "Kim" on 8/28/14, who had me fax the proof of payment from my bank to her
I then kept getting bills, and began calling, faxing, etcSpeaking to Daisha and Karen, ***, Dawn, Catrina, Kenny, Corey All different dates
They would send notices that they were going to take the money directly from my account, I would call and say the did not have that permission
I tried to cancel the service, since it kept going off when I wasn't home and didn't want another problem with a service call bill, but they said I couldn't cancel until I paid the past due bill I again told them it was paid
And one time they ignored my directive and took $ They refunded it, thankfully
I thought finally they had fixed the issue when

I have been a customer of ADT for the past yearsPrior to my contract expiring on June 2018, I was going through a hardship and was given a discountI could no longer afford the payment and closed my account on 08/04/I was never told that it will take days to stop the direct withdrawal from my checking accountConsequently on 08/when my account was charged again I called ADT and requested a refundI was then sent an email about the request and told that it will take to business days for the refund to my accountNot only I did not get the refund in my checking but I was also sent another email showing an amount that is to be charged to my checking account on the coming 09/15/ I have the email as proof and can forward them to you at any timeI am demanding a refund to my account from the charge on 08/15/and my account in my opinion was closed as of 08/04/
Product_Or_Service: home security

I cancelled my alarm service with ADT on 1/23/I spoke with Tabitha of Customer Loyalty at 9:a.mPSTSpoke with Ciara at 6:pm same day
I was contacted by Benjamin *** the Fresno Corporate Manager last July, Wanted to know why I had cancelled the first time? Because I moved Due to a misunderstanding with ADT then, they thought I cancelled, and I paid a termination fee Benjamin said in July if I was to get a new alarm at my condominium, he would "make it happen" that I would be reimbursed the $+ change I paid for the termination Fair enoughIdeally, I wanted a pendant type of medical alert system since I now live in this condo, because excessive noise (from the alarm, should it go off) would not be tolerated I could not get the pendant back then So they did install a new alarm and I have no complaint about that However, I was not able to use it in case it went off This alarm was a wireless alarm, in order to comply with the HOA
I have

On my wife and myself entered into a year contract with ADT for an alarm system in our homeWe NEVER Renewed it neither written nor verbal we continued to pay monthly this was according to the agreementA few months ago I stopped paying ADT and installed a Vivnt systemI have received a breach of contract invoice from ADT I made several calls and always get tolt that they have a verbal contract that my wife extended over the phoneThat is nonsence I have requested to be given a copy of the contract on several occasionsNo one has contacted me and the invoices keep coming now threats that I will be handed over for collectionBring the contract or cancel the invoice.AccountNumber **XXXXXX

We had a terrible experience with ADT and their local installer "Defender" They basically operate a bate and switch operation and put a hard sell once they arrive The installer installed a key pad prior to our agreeing on a price and package and then put a hard sell on my wife The package we had agreed to with the salesperson on the phone was not the deal that we got Basically the salesperson lied to us and the installer was unethical and unprofessional If I could cancel the contract I would

Once ADT installed our system in 2013, we rarely interacted with them However, there have been rare occasions when we had questions Customer service has so far been good in answering questions However, when we recently called ADT to set up an appointment with them to talk about upgrading our system, the sales rep never showed up to the appointment time on October 2, We called ADT and found out the rep was not coming out even though I had to leave work two hours early to make the appointment ADT's rep on the phone said a manager would call us back That never happened either We are disappointed in ADT and we are looking into other companies for a better security system

ADT uses subcontractors who own the contractThey want to lock you into a non-transferable 3-year contractYou never know who you're dealing withLooking at all the negative reviews (94% negative) how can Revdex.com give them an A+?

I Had ADT for eight years, paid my bill faithfully without ever being lateOn 06/19/we had a house fire, we activated the alarm so that they would call the fire department or the police, they never didWhen the insurance investigator asked for an event log, they informed me that they had not received a signal from my alarm in monthsThey told me that it was my responsibility to monitor my alarm and to make sure that it was sending the signal to them and here I was thinking that I was paying a monthly monitoring fee so that they can monitor my alarm and they claim no responsibility for this mistakeThey lost my signal but apparently not my account since they sent me the bill every month without fail, they took my money and did nothing to earn itI cancelled my account and they refused to reimburse me for the months that I paid and that they failed to provide the service for which they were paidNever again would I do business with them or recommend them to anyoneWhen our lives depended on them, they were not there to protect us, as they claim in their advertisings