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Advance Auto Parts Reviews (923)

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. Our only option without a Store’s assistance would be submitting a Financial Request to have our Financial Team search by a Customer’s name and number in attempts to locate a proof of purchase. This process may take 3 weeks plus depending on the volume that team is currently experiencing. If a receipt is located for the starter Mr. [redacted] mentioned then we could warranty the part out then. If Mr. [redacted] would like he could also purchase a new starter from anywhere and we would refund him once we locate the original receipt from Advance Auto Parts and with the submission of a new receipt for a starter elsewhere. This would depend on the original receipt being located by our Financial Team and we will reach out once it is if Mr. [redacted] accepts on of these two remaining options as we are unable to assist without receipt and without Mr. [redacted] taking the starter into a store location for possible assistance. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards to the complaint filed by Mr. [redacted] we would like to respond further.
 
Due to the inspection of the part by the vendor and multiple part failures we have determined it was not the parts opportunity. With the parts failure being the same each time, it is a strong possibility the failures could be vehicle related.
 
As previously stated, we would be willing to provide a goodwill gesture of $50 in the form of an Advance Auto Parts Gift Card as a final offer.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

our customer received. We agree that Mr. [redacted] is owed $51.74 for the pro-rate on his original purchase from 10/30/12.  We do see where Mr. [redacted] has been a long time customer from his online purchases, and we certainly thank him for that.  We encourage Mr. [redacted] to feel free to reach out to our online ordering team should any opportunities like this in the future; as we would be happy to assist. This team can be reached at [redacted], (opt 1,1.) We have credited Mr. [redacted]’s recent replacement order from 8/19/16 for $51.74.  He can be expecting that back to his purchasing card in 1-5 days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This complaint has NOT been resolved and I have NOT received the gift card indicated that would be sent by the company. Please reopen. [redacted]

Thank you for allowing us to respond.   We would like to apologize for the issues experienced with our customer's starter purchase.  We will be reviewing the conversations with our customer and take action as needed.  Due to the experience received we have refunded the starter...

and core purchased equaling $49.49

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to apologize for the...

inconvenience this caused our customer. It appears that Mr. [redacted] has spoken to our team. Our labor policy was explained and we have offered him a check for $110.00 to cover half of his claim, as a goodwill gesture. This check was sent for processing, to the address on file, on 9/3/2014 and the opportunity was closed at that time.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]P.S please pass this message along to advance auto part.  The associate [redacted] being very unprofessional. He mix discount, gift from company along with company mistake will not honor my defective part.I already brought a different brand part since I could not wait and playing with [redacted]'s game. I accept the apology from Advance auto part but will not tolerate  [redacted]'s action toward my order.thanks again for listen.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Did receive the refund.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
THEY ARE CALLING A LIMITED LIFETIME WARRANTY A LIMITED WARRANTY AND I DO NOT AGREE THEY ARE THE SAME THING .THEY NEED TO CHANGE THE WORDING ON THE WARRANTY ON THE PADS TO A LIMITED WARRANTY IF THAT IS HOW THEY ARE GONG TO WARRANY THEM.TEYLOST A GOOD  CUSTOMER BY MISREPRESENTING THE TRUTH ON THEIR WARRANTY. PLUS THEIR COMPETITOR, WILL WARRANTY THEIRS AS LONG ASYOU OWN THE CAR . I WILL NOT DROP MY COMPLAINT BECAUSE THEY ARE MISLEADING EVERYONE WHO BUYS GOODS FROM THEIR STORE.                                                    THANKS

In regards
to the complaint that Mr. [redacted] has filed we would like to respond further.
We have spoken to the Division Leader over the stores in our customer’s local
area.  He has advised us that Mr. [redacted]
has accepted a courtesy exchange of the battery as a resolution.  Please let us know if we can help further.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Advanced auto advertises to place your order and pick it up in 30 minutes if the parts are listed as in stock at the store.  I did what it said.  They do not advertise anything about a 24-48-72-whatever hour etc hold.  Then after this weird scenario happened to me, the charge had already showed up as a pending charge on my credit card before I called their help line.  They wouldn't give me the parts.  They already had my money and wouldn't credit the money back for 24-48 hours.  I'm not calling the store to cancel this order - I called the Revdex.com.  I told the Advanced auto supervisor on the helpline to return the parts & I won't use there $20 perk because I won't use them ever again.  They need to change their policy or advertise that the order may be held up for whatever reason they are holding it uo.  Go to their website and check it out foryourself.  it reads:BUY ONLINE, PICK UP IN-STORE IN 30 MINUTES*follow the notes on the screen - no notes about these holds.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. We see that a refund of the oxygen sensor on web order [redacted] was processed on 5/5/16.  Mr. [redacted] should already have that refund back to his purchasing [redacted] account.  If there is anything further we can do to assist, please do not hesitate to reach out. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. Tell us why here...

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The form response does not satisfy the extra energy and mileage that I had to drive to a second store to purchase the needed parts.Additionally, there is a discrepancy on the refund.  For the purchase on 10/25 and return on 10/27 I was refunded the full amount of $70.39.However, for the purchase on 10/23 and return on 10/27, I was refunded the amount with a difference of -$0.49
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Send check for $ 150.00 to address   [redacted]  [redacted]   [redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused Ms. [redacted]. We were able to determine where a check in the amount of $65 was sent to Ms. [redacted] already concerning this matter which covered the cost of the original install on 1/16/2016. We will be unable to issue an additional check for $72.86 due to our warranty not covering labor reimbursement, but the warranty does cover the exchange of the part in the event an issue is found to assist customers with a defective product. Please see below for a link to our warranty page online and an excerpt from it as well mentioning that “Limited Warranty” does not cover labor costs. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Advance Auto Parts Limited Warranty Policy Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. Due to the opportunity received, we would like Ms. [redacted] to provide a copy of the picture she took of the $0 advertised price.  Once the picture is received, we will be happy to respond further.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  Each part has a different life time expectancy based upon the potential mileage it will function. In the case of a starter we would expect it to last a number of years longer than two. If Mr. [redacted] can provide an original receipt and if repurchased a new receipt then we would be happy to assist with a refund upon review of the receipts. We will also make sure to work with the store location visited to correct this issue going forward. Any potential refund would be done via check and be mailed from our Corporate Headquarters.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for allowing us to respond to this opportunity.  Is it possible that our customer can provide purchase reciepts, and also the store location they went to by providing the city and state?  Also if our customer remember's the store team member that was at the store, that would be...

helpful too.  Once this information is provided we will look into this opportunity further.
Thanks,

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response it totally wrong and incorrect. Yes a refund was offered but I would have to bring my new battery back and then was told I might get my "original" dead battery back. Why would I want to get my dead battery back and start over from step one? I went to advanced auto parts in the first place to get a new battery. Both the manager (the one that laughed at me over the phone) and district manager were unsupportive and lacking customer service knowledge. Also I was not told by anyone to show proof from the [redacted] dealership. I would be more than happy to give or show anyone the receipt from the [redacted] dealership. Even better you can call [redacted] in [redacted] and ask for the record and speak to the technician. The last thing is that the amount for the gift card you are sending for $25.00 is incorrect. The representative that I talked to on December 8th "[redacted]" said he was sending me a $50.00 gift card to advanced auto parts. He also stated there was nothing else he could do with the situation. For my sake I don't think anyone understands how serious this issue is. Its a matter of safety and could have caused serious electrical damage to my car and finally how unprofessional these so called managers have addressed this situation by laughing at me and telling me good luck to getting a representative higher than them about the issue.
 
Regards,
[redacted]

Thank you for providing us with the opportunity to address
the complaint that Ms. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience...

caused to our customer.  Our customer returned to the store on
12/12/15 and received a full refund for the battery.  We have also reached out to the District
Manager, Steve, to ensure that the customer service concerns are addressed with
all Team Members involved. 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

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Description: AUTO PARTS & SUPPLIES - NEW, AUTO PARTS & SERVICE, TRANSMISSIONS - AUTO

Address: 901 N.W. Evangeline, Evansville, Tennessee, United States, 77075

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