We have encountered a number of returned payment fees for absolutely no reason The money has always been in our account when we make a paymentNever, with any other company have we had this issue with so many returned payments and late feesI am thinking this may be a scam We stopped using the online banking system of cfna and now pay through our own bank
I was given 6mo to pay off my *** bill with no interestSo I did that in less than daysI have had a zero balance since 9/7/But, there has been no update on my credit report since 8/8/it still says I have a balance of $I have called to inquire about it several times and they continue to say it will be posted next billing cycle we are billing cycles in and still no changesPer my credit report it looks like I still owe them $I have no idea what is taking them so long to show zero balance but I do not like the way it is effecting my credit scoreAfter extensive research on this company I am not the only one experiencing these issues, it has been multiple complaints
I have a *** Credit Card *** with this company Credit First N.AI placed a online payment in the amount of $on 9/07/from my Bank America Checking Account ending with *** Credit First N.Aclaims the payment was declined, however my Bank * ** * states they did not receive any payment request from Credit First Upon contacting Credit First they now want two months late fees plus negative credit reporting This bank does not offer any online account alerts through email or phone text This Bank never called me before nor have I ever received any notice from them concerning this matter I have been a Customer with this Company for almost years now without any payment issues, however now they seem to be attacking my good faith, honor and credit history I have again paid this company in good faith all of there charges and fees plus back payments in the amount of $on 09/29/from an addition bank/broker personal account
They never send out monthly statements on your accountThey charge a appx$late fee charge on your account when your payment has not been lateIt seems to me hidden fees keep being charged to my account
They phone number on the credit card; you cannot reach an actual person
On October 4, I purchased a Lifetime Alignment warranty for $I was told by I could switch the warranty to another car one timeI totaled my Hyundai Elantra that the warranty was on June 19th I purchased another car and I went back to Tires Plus on October 10th to have the warranty switched to my Nissan RogueI was told that the warranty had expired and that I have a year to switch it over to another carI stated this was not told to me when I purchased itThey told me you just missed it,if you had come on the 4thHe offered me a discount for another warranty for $I haven't used the warranty for the $and if, I can't use it and have it switched over,than I would like a refundThey told me I would have to contact the credit card companyI contacted Credit First and they told me to contact Consumer Affairs,so I called Consumer Affairs and they both kept switching me back and and fourthSo, now I'm here filing a complaint
I had work done on my car at the *** ** location which they damaged my coolant expansion tank on my car and did not tell me In March 2016, while driving the car the tank ruptured causing the head gasket to crack and blow the engine I disputed the issue with the store and it was unable to be resolved I continued making payments on my account even though I did not feel I should have to I then lost my job and while I made payments CFNA pulled the promotional balance I had added a bunch of finance charges as well as numerous late fees I continued to make payments but they kept charging me a $late fee every month and increased my minimum due while knowing I was unable to pay I tried to resolve this matter and asked for the fees to be refunded so I could get my account in positive status but they have refused to help demanding additional money and offering to refund a fee or two I asked for a supervisor he was just as unhelpful and I asked for his supervior but she is
CREDIT FIRST is reported on my credit report as an revolving accountI am not familiar with this account that was opened back in November of I need to be provided some proof of the original document or contract showing that is account belongs to me
I at once had a *** credit card which is under First Credit NA I had closed it a while back due to interest rates were to high I had applied online for another credit card for *** and I was declined
I have paid this company over the years thousands of dollars, on the *** credit card, for repairs and things that my car needed I have never been late in paying then and have never defaulted o the bill And they have the nerve to decline my application
I need tires for my car and at this time do not have the money for them So I am stuck
I have been on hold for over hours now and have not received any helpNot only that but the menu was incredibly difficult to navigate for my needsThe options given were very limited and not helpful I will NEVER use them again once I'm finally able to get ahold of them and cancel my account
I opened a unsecured credit card with CFNA in August with a credit line of $Upon review of my credit reporting to all (3) credit bureaus as of April 30, 2018, I was reported as 30,60,days late on my February paymentI never received a letter or notice from CFNA via USPSThis reporting inaccuracy has greatly impacted my overall credit rating
Having had an open but inactive credit account for over a year, I decided to close my account (the interest rate was way too high for me to ever consider using it again)I called the only customer service number on the websiteThe menu system was almost completely automated, not allowing me the option to speak with a human regarding account issuesI had to select the option for technical website issues and select another option for additional helpI had to wait for minutes before being helped
I'm trying to find out the reason for the charge on my credit card , I 'm wondering if it was for my extended auto coverage with *** Insurance ? Thank You
CFNA is the financial institution that covers *** accountsI have been taking my cars to *** for the past years or moreVery happy with their serviceTheir credit department, on the other hand, is poorly setup*** prefers that you use their credit card to pay for your car repairsI have no problem with that - they want to save money, it's understoodHowever, THEIR SITE DOES NOT ALLOW FOR AUTOMATIC PAYMENTSYou must remember to pay the bill on the due dateIf you forget and are late, your credit score gets affectedYou, basically, are punished for being human - it's human to forgetThat's why automatic payments were inventedAll online credit institutions allow auto-pay setup, except CFNAThey either try to make a few extra bucks in late fees (which is a dirty way of making revenue) or they simply don't care about their customer experience
I applied for this account and bought tiresI was then in a car accidentMy fiance has been checking the mail and ensuring nothing falls past dueWe were not receiving any statementsI was finally home for a short bit of time at the end of July and tried to contact someone to help me go over my accountI sat on hold for over minutesI ultimately decided to make the past due payment and would follow up laterI ended up back in the hospital due to a complicationAgain, I am home now and finally got a statementI called to discuss options and the associate showed no empathy or understanding for the stress I am underI have no history of late payment with ANY company
We have had an account with Credit First NA for years, unfortunately
My complaint is with their policy regarding late fees, they have no grace period My payment is due on the 13th of the month and if it arrives two days later they post a late fee that ranges from to I was told that I should mail in my payment days early to ensure that their data processors post it on timeThey also charge $if you pay over the phone
I have phoned them and told them I will not pay their late fees, and by the way allow for minutes to an hour for hold time if you phone themSo far they have removed the late charges, however not without a lecture as if I was a year old college student
We have been long standing customers of theirs and have always paid our account in full, my husband and I have lately purchased new cars, our old ones passed onSo we hope we will never use their services again, of course I will pay off the loan I have currently with them and th
The credit card company issued late fees on several months I had scheduled payments The website did not have an option to autopay the min each month so I tried to set up scheduled payments Because I was late one month I had a late fee Of course the scheduled payments did not include the late fee I ended up with months of late feesI do not think it was fair They did say they would waive months of that leaves months of I had to pay
Very bad customer service, I got injured on the job in tried to get them to work with me on payments, after receiving some income months later I was dollars behind, paid up to date in May and would not let me use my card, so now October still unable to use card spaid balance off as of today 10-23-and had card canceled, told customer service that not only will I take my business elsewhere firestone auto care has lost a long time customer because of there pack of customer serviceDo not deal with this company they are a nightmare, and do not care about there customers in anyway!
I applied for a card at my local *** when purchasing *** tires and was approved for $1k, interest free for months
Like with all of my monthly bills, I meticulously recorded, paid, and mailed these bills as soon as I received them
However, according to my bank statements and the CFNA statements, my checks- although written and mailed at the beginning of the pay period- were not processed until at least the final day of the pay period, enabling the company to slam me with late fees
My credit report has taken a massive hit because of this, and a percentage of the money that should be paying off my balance is being wrongfully reallocated
I find it difficult to believe that it takes over days to receive and process payments
After looking at thousands of complaints on numerous consumer review websites, I now realize these shady practices have victimized thousands and thousands of people over many, many yearsHad I known this beforehand, I certainly would have a
I was charged a late penalty I have a credit rating in the 790-range I have never had a late payment I arranged for automatic payments to be made and was never informed that the amount had changed They are very subtle about getting you in and then finding ways to add fees and interest (nearly 23%!!!) This is all highly unethical They charged me $late fee because my automatic payment was dollars low No warning, nothing I know Tom Gegax and have always trusted Tires Plus I know he does not own it anymore, but I find it very hard to believe that Tires Plus would associate with an outfit like CFNA I tried to call them to inquire, but was put on hold and finally gave up They charge an extra $for making a payment on the phone - this even after they have the highest conceivable fees This is a credit industry ripoff
We have encountered a number of returned payment fees for absolutely no reason The money has always been in our account when we make a paymentNever, with any other company have we had this issue with so many returned payments and late feesI am thinking this may be a scam We stopped using the online banking system of cfna and now pay through our own bank
I was given 6mo to pay off my *** bill with no interestSo I did that in less than daysI have had a zero balance since 9/7/But, there has been no update on my credit report since 8/8/it still says I have a balance of $I have called to inquire about it several times and they continue to say it will be posted next billing cycle we are billing cycles in and still no changesPer my credit report it looks like I still owe them $I have no idea what is taking them so long to show zero balance but I do not like the way it is effecting my credit scoreAfter extensive research on this company I am not the only one experiencing these issues, it has been multiple complaints
I have a *** Credit Card *** with this company Credit First N.AI placed a online payment in the amount of $on 9/07/from my Bank America Checking Account ending with *** Credit First N.Aclaims the payment was declined, however my Bank * ** * states they did not receive any payment request from Credit First Upon contacting Credit First they now want two months late fees plus negative credit reporting This bank does not offer any online account alerts through email or phone text This Bank never called me before nor have I ever received any notice from them concerning this matter I have been a Customer with this Company for almost years now without any payment issues, however now they seem to be attacking my good faith, honor and credit history I have again paid this company in good faith all of there charges and fees plus back payments in the amount of $on 09/29/from an addition bank/broker personal account
They never send out monthly statements on your accountThey charge a appx$late fee charge on your account when your payment has not been lateIt seems to me hidden fees keep being charged to my account
They phone number on the credit card; you cannot reach an actual person
On October 4, I purchased a Lifetime Alignment warranty for $I was told by I could switch the warranty to another car one timeI totaled my Hyundai Elantra that the warranty was on June 19th I purchased another car and I went back to Tires Plus on October 10th to have the warranty switched to my Nissan RogueI was told that the warranty had expired and that I have a year to switch it over to another carI stated this was not told to me when I purchased itThey told me you just missed it,if you had come on the 4thHe offered me a discount for another warranty for $I haven't used the warranty for the $and if, I can't use it and have it switched over,than I would like a refundThey told me I would have to contact the credit card companyI contacted Credit First and they told me to contact Consumer Affairs,so I called Consumer Affairs and they both kept switching me back and and fourthSo, now I'm here filing a complaint
I had work done on my car at the *** ** location which they damaged my coolant expansion tank on my car and did not tell me In March 2016, while driving the car the tank ruptured causing the head gasket to crack and blow the engine I disputed the issue with the store and it was unable to be resolved I continued making payments on my account even though I did not feel I should have to I then lost my job and while I made payments CFNA pulled the promotional balance I had added a bunch of finance charges as well as numerous late fees I continued to make payments but they kept charging me a $late fee every month and increased my minimum due while knowing I was unable to pay I tried to resolve this matter and asked for the fees to be refunded so I could get my account in positive status but they have refused to help demanding additional money and offering to refund a fee or two I asked for a supervisor he was just as unhelpful and I asked for his supervior but she is
CREDIT FIRST is reported on my credit report as an revolving accountI am not familiar with this account that was opened back in November of I need to be provided some proof of the original document or contract showing that is account belongs to me
I at once had a *** credit card which is under First Credit NA I had closed it a while back due to interest rates were to high I had applied online for another credit card for *** and I was declined
I have paid this company over the years thousands of dollars, on the *** credit card, for repairs and things that my car needed I have never been late in paying then and have never defaulted o the bill And they have the nerve to decline my application
I need tires for my car and at this time do not have the money for them So I am stuck
I have been on hold for over hours now and have not received any helpNot only that but the menu was incredibly difficult to navigate for my needsThe options given were very limited and not helpful I will NEVER use them again once I'm finally able to get ahold of them and cancel my account
I opened a unsecured credit card with CFNA in August with a credit line of $Upon review of my credit reporting to all (3) credit bureaus as of April 30, 2018, I was reported as 30,60,days late on my February paymentI never received a letter or notice from CFNA via USPSThis reporting inaccuracy has greatly impacted my overall credit rating
Having had an open but inactive credit account for over a year, I decided to close my account (the interest rate was way too high for me to ever consider using it again)I called the only customer service number on the websiteThe menu system was almost completely automated, not allowing me the option to speak with a human regarding account issuesI had to select the option for technical website issues and select another option for additional helpI had to wait for minutes before being helped
I'm trying to find out the reason for the charge on my credit card , I 'm wondering if it was for my extended auto coverage with *** Insurance ? Thank You
CFNA made an unauthorized credit inquiry on July 30, I have not been able to reach them via telephone
CFNA is the financial institution that covers *** accountsI have been taking my cars to *** for the past years or moreVery happy with their serviceTheir credit department, on the other hand, is poorly setup*** prefers that you use their credit card to pay for your car repairsI have no problem with that - they want to save money, it's understoodHowever, THEIR SITE DOES NOT ALLOW FOR AUTOMATIC PAYMENTSYou must remember to pay the bill on the due dateIf you forget and are late, your credit score gets affectedYou, basically, are punished for being human - it's human to forgetThat's why automatic payments were inventedAll online credit institutions allow auto-pay setup, except CFNAThey either try to make a few extra bucks in late fees (which is a dirty way of making revenue) or they simply don't care about their customer experience
I applied for this account and bought tiresI was then in a car accidentMy fiance has been checking the mail and ensuring nothing falls past dueWe were not receiving any statementsI was finally home for a short bit of time at the end of July and tried to contact someone to help me go over my accountI sat on hold for over minutesI ultimately decided to make the past due payment and would follow up laterI ended up back in the hospital due to a complicationAgain, I am home now and finally got a statementI called to discuss options and the associate showed no empathy or understanding for the stress I am underI have no history of late payment with ANY company
We have had an account with Credit First NA for years, unfortunately
My complaint is with their policy regarding late fees, they have no grace period My payment is due on the 13th of the month and if it arrives two days later they post a late fee that ranges from to I was told that I should mail in my payment days early to ensure that their data processors post it on timeThey also charge $if you pay over the phone
I have phoned them and told them I will not pay their late fees, and by the way allow for minutes to an hour for hold time if you phone themSo far they have removed the late charges, however not without a lecture as if I was a year old college student
We have been long standing customers of theirs and have always paid our account in full, my husband and I have lately purchased new cars, our old ones passed onSo we hope we will never use their services again, of course I will pay off the loan I have currently with them and th
The credit card company issued late fees on several months I had scheduled payments The website did not have an option to autopay the min each month so I tried to set up scheduled payments Because I was late one month I had a late fee Of course the scheduled payments did not include the late fee I ended up with months of late feesI do not think it was fair They did say they would waive months of that leaves months of I had to pay
Very bad customer service, I got injured on the job in tried to get them to work with me on payments, after receiving some income months later I was dollars behind, paid up to date in May and would not let me use my card, so now October still unable to use card spaid balance off as of today 10-23-and had card canceled, told customer service that not only will I take my business elsewhere firestone auto care has lost a long time customer because of there pack of customer serviceDo not deal with this company they are a nightmare, and do not care about there customers in anyway!
I applied for a card at my local *** when purchasing *** tires and was approved for $1k, interest free for months
Like with all of my monthly bills, I meticulously recorded, paid, and mailed these bills as soon as I received them
However, according to my bank statements and the CFNA statements, my checks- although written and mailed at the beginning of the pay period- were not processed until at least the final day of the pay period, enabling the company to slam me with late fees
My credit report has taken a massive hit because of this, and a percentage of the money that should be paying off my balance is being wrongfully reallocated
I find it difficult to believe that it takes over days to receive and process payments
After looking at thousands of complaints on numerous consumer review websites, I now realize these shady practices have victimized thousands and thousands of people over many, many yearsHad I known this beforehand, I certainly would have a
I was charged a late penalty I have a credit rating in the 790-range I have never had a late payment I arranged for automatic payments to be made and was never informed that the amount had changed They are very subtle about getting you in and then finding ways to add fees and interest (nearly 23%!!!) This is all highly unethical They charged me $late fee because my automatic payment was dollars low No warning, nothing I know Tom Gegax and have always trusted Tires Plus I know he does not own it anymore, but I find it very hard to believe that Tires Plus would associate with an outfit like CFNA I tried to call them to inquire, but was put on hold and finally gave up They charge an extra $for making a payment on the phone - this even after they have the highest conceivable fees This is a credit industry ripoff