Advanced Rebar Placers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has stated that they have issued a refund, there has been no such refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service

Dear [redacted] ,Thank you for your important feedback.I want to start by apologizing unreservedly to you for what has happened.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service

Dear [redacted] ,Thank you for recent commentsWe very much regret that the issue has occurred.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service

Dear ***,Thanks for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment.Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Once again we apologize for any inconveniemce we may have causedYours sincerely,Rosegal.com Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I finally received a response from them saying that I had to wait for the rest of my order to arrive before I could returnThey have a day return policy and the order has arrived in pieces (weeks apart from each other)By the time I get all the items it will have been almost days since the 1st deliveryIt has taken so long to hear from them/get all items, that I worry they are going to tell me it's been over daysThey have failed to provide me info needed to return the items that I've been sitting on for the past monthThere was no indication that items would be coming from another countryIt's probably going to cost MORE money to return the items than it was to actually purchase themIm not convinced this matter will be resolvedThey have YET to provide me with return infoAlso, lets not forget the customer service number and "live chat" is a farceI usually only buy things on line from big companies and I can honestly say I thought this was a legit companyI would like to see what happens before I close my complaintThanks! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting this response since I have given you my email and there has been no messageI will not waste my time trying to navigate your sitePlease respond to my email [redacted] or mail my dollars to [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***,Thank you for recent commentsI want to extend my sincere apologies for the problems you have experienced.Please kindly note the order number provided is not available on our websiteOur order number starts with the letter "Z" and includes digital numbers.Could you please provide us correct order number?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Dear *** ,We hope this message finds you well Thank you so much for placing an order with RosegalWe are extremely sorry about this size issuePlease note that we do our very best to offer provide accurate measurements in the size chart under product informationWe recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasingAbout this size issue, please check our warranty terms and policy about size here: [redacted] As you are our valued customer , please kindly note that we have already completed the full refund of 59.83USD on March **,Here it is the transaction ID: [redacted] for your reference Please check your [redacted] account.Did you receive the refund? Once again , we wish to apologize for any inconvenience and we look forward to hearing from youYou are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service [redacted]

Dear [redacted] ,Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, hours a dayWe currently only have a phone line open for our US customersOur phone number is: [redacted] ***This service is available from 7:- 21: We at Rosegal try our best to give accurate product information on every item pageIf however, you believe the product is not as described, or that you may have received the wrong item, contact us immediately and we will offer you a solution We have sent you a message regarding your case via our ticket systemPlease check there and reply to us We look forward to hearing from you, Rosegal Customer Service Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: until money is received into my account which they've stated 7-days , I do not trust this company I've never waited to long for a refund Until I received the money back into my account my claim is open Since Novemeber I have been trying patiently to request assistance from this Rosegal.com support and until now Feb [redacted] almost months with your help I finnaly feel that they are taking my situation seriously In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,We hope this message finds you well Thank you so much for placing an order with RosegalWe are extremely sorry about this size issuePlease note that we do our very best to offer provide accurate measurements in the size chart under product informationWe recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing About this issue, please check our warranty terms and policy about size here: [redacted] As you are our valued customer , please kindly note that we are now arranging the full refund of USD to your original payment account.For [redacted] account holders; please allow up to hours for the transaction to appear on your [redacted] account.If you do not have [redacted] account, please allow 7-business daysWe have already submitted this issue to our related department and we will surely improve it in the future Once again , we wish to apologize for any inconvenience and we look forward to hearing from youYou are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service [redacted]

Dear [redacted] , Thank you for taking your time to write your reviewWe are so sorry that you have not receive the parcel.We are refunding you the full item price including the shipping cost 13.15USD on your payment account and you will receive the refund in hours.Our team has reviewed your complaint and offered you a solution in the ticketCould you please answer us ? If any question, please email to [redacted] or submit a ticket here: [redacted] .Yours sincerely, Rosegal Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI just have to wait to get my money back, like they promisedHopefully it won't be another issue like waiting for the item a bought but never received Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company sent me clothes that were not what was stated on their websiteThey are using other high end magazines - pirating their pictures of clothes that are not anywhere similar to what is being sent outThis is complete and utter fraudI didn't even receive a statement in the packageAt this time, I have put more time and effort into trying to get this rectified and would like [redacted] to send me a CALL TAG from [redacted] or [redacted] so I can simply take these clothes, put them in a return package and send them alongIf they can work this out with me then I am willing to close this, but if not, I am notI want my full credit as wellWill wait to hearThanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear ***,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueWe checked your order and found the order status is " [redacted] ".We have sent an email for you in the ticket.Could you please check it and reply? Thank you very much for your collaborationYours sincerely,Rosegal.com Customer Service

Dear ***,Thank you for taking your time to write your reviewI want to start by apologizing unreservedly to you for what has happened.I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service

Dear [redacted] ,We hope this message finds you well Thank you so much for placing an order with RosegalDue to the stock issues, we split your order into two parcels, please check the details below:The delivery informationcustomers: [redacted] *** [redacted] Tracking number: [redacted] ,shipping method: [redacted] ,tracking site: [redacted] shipping date: March **, 15:02:16,estimated time: 7-business days, sku*quantity: [redacted] Reference number: [redacted] ,shipping method: [redacted] ,tracking site: [redacted] shipping date: March **, 05:12:58,estimated time: 10-business days, sku*quantity: [redacted] As you can see that the remaining two items are still on the way and you can wiat for them patientlyAs you are our valued customer , please kindly note that we are now arranging the full refund of USD to your original payment account .For [redacted] account holders; please allow up to hours for the transaction to appear on your [redacted] account.If you do not have [redacted] account, please allow 7-business days.As an exceptional offer, once you receive your items you will not need to return them to us, but accept them as a giftIf the items are not up to your expectations, we kindly ask that you donate them to charity For the items you received, can you tell us the meaning that "They are so mailed no one can were them"? Form your saying we cannot confirm the detailed problem.Are they not fit or they have a quality problem ?Rest assured that we will offer you the right solution after your confirmationWe currently only have a phone line open for our US customersOur phone number is: This service is available from 7:- 21:At this time, we do lack of staff to answer the phone and the live chat, especially during night time in China where we are locatedCan you tell us when you called us and what is your phone number? We will check this for you soon.As for after-sale issues, we mainly complete it via the ticket center within hours Once again , we wish to apologize for any inconvenience and we look forward to hearing from youYou are a valued customer, and we are committed to providing you with the best service possible Best Regards Rosegal Customer Service [redacted]

Dear [redacted] ,Thank you for taking your time to write your reviewFirst, I want to offer my sincerest apologies to you for the issueYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service