Aero Completions LLC

Revdex.com:Just received the refund check so I am marking the issue resolved, but I am still dissatisfy with this company and will not recommend them to anyone else due to the poor customer service.Sincerely, *** *** ***

Complaint: ***I am rejecting this response because: I still stand behind my complaintThey have lied,and overcharged meAnd still tried to not cancel the contractI have email showing they received my cancelllatin and even respondedI will dispute from my credit card company. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/28) */
Re: Account #XXXXXXX
*** ***
XXXXX X EStreet
*** ***, *** *** ***
(XXX) XXX-XXXX
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements
within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXXAccording to our records, the first time we received notice of cancellation for this account was in September 2015, and then we received the written letter of cancellation giving us authorization to cancel this monitoring account on 9/24/After receiving this documentation, we cancelled the above referenced account
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time

October 18, ***
Re: Account # ***
Case# ***
Customer:*** ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our
resolution
The customer
did advise SAFE Security that there was a weak signal at the locationWe made several attempts to resolve the issue, one of which was to change cell phone
providersOn October 12, *** we spoke with the customer to find out if the additional equipment (*** ***) was received, in order for us to install the equipmentThe
customer confirmed the part had been received but they refused to allow us to go out and repair the issueWe provided the customer with a contact name and direct phone of a
specialist that would provide assistance with any questions or concerns but the customer never contacted that representativeLastly we provided additional options (shown
below) to the customer in which they too were refused
These are the options that were offered:
* Option 1: We can install the *** ***
* Option 2: We can connect the alarm service through a landline
* Option 3: Customer can return the following equipment and be released from the contract at no additional cost
* 2GIG Panel
* 2GIG Radio
* (2) Door/Window Contacts
* PET Immune Motion Sensor
* Panic/Keyfob
* Option 4: Customer will pay $*** for the equipment and be released from the contract
We are willing to work with Pat Spray and honor one of the (4) options presentedPlease feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:00
PM, Pacific Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because: With the time frame allowed, that would be just another effort to continue to no honor my request
Although I have attached another response written by *** ***
I'm sending it through your office to hopefully have this issue resolvedAs the standard with this company is to indicate that the actions needed were not met
Sincerely,Ervin *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
The technician did call and still my door bell have not been repaired as of today 12/15/***, from 11/28/***, the service is the worst that I have ever experienced I am not satisfied with their service, they don't have technicians here that works for the company they outsource the repairs, this is a pboblem

From: *** *** [mailto:***] Sent: Tuesday, June 14, *** 1:PMTo: Jay Davis Subject: RE: Message from the Revdex.com
Greetings **Davis,
Thank you for your message. I could not figure out how to reply through the Revdex.com portal, so I hope it is okay that I email you directly
Regarding Complaint ID #***, the case (from my perspective) is still in the process of being resolved, and they are working closer with me than in the past to make sure that the work and service that I need gets completed. Unfortunately it has taken some time to get parts ordered and delivered
I had left the case open until I was satisfied with the completion of the work. While at this point we have reached an amicable solution path, I am still cautious that if the work is not completed I would need to open another complaint. However I understand the need to not have open cases.
Please let me know if you need any other information
Thank you,
*** ***

September 8, ***
Re: Account #***
Case# ***
Customer: *** ***
We are in receipt of the written cancellation letter regarding account #*** have listed our response below to address the statements within the letter and provide our
resolution
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* SAFE Security has honored *** *** ***’s request to cancel services
* The cancellation letter was received and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

(The consumer indicated he/she ACCEPTED the response from the business.)If the Account and Auto Deductions Have been Canceled !

Complaint: ***
I am rejecting this response.
Sincerely,
*** ***

*** ** ***
Re: Account# ***
Complaint Case#: ***
Customer: *** ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our
resolution
We have carefully reviewed all notations, documentation as well as the contract associated with this account and according to our records, we have not received any
correspondence about the cancellation of serviceThe only correspondence SAFE Security had with Mr*** *** this year was on *** *** *** in which there was a
conversation regarding a 3G communication module*** *** stated he was going to call back to set up something but we never received the call back
We are willing to send a technician to the site address and change the system to the 3G communication module required by *** ** ***, at no costThe contract has an
automatic renewal clause and will expire in *** *** (copy of contract enclosed)If *** *** would like to cancel service, the terms of the agreement would have to be
fulfilled and *** *** will need to submit a written cancellation letter with an authorized signatureThere are (10) months left before the renewal terms are fulfilled and
the balance of the contract due will be $***Please feel free to contact us at ###-###-#### Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because:
Due to Safe Security's subpar customer service in regards to scheduling (there is not even a technician in the state of *** who even services their equipment and I was forced to either wait OVER ONE MONTH to get someone to service their equipment (and to this day STILL have not been contacted by ANY technician within the last month; also, NO TWO PEOPLE who work at Safe Security will give the same information regarding the service plan attached to this account) or contact an outside provider to get this alarm serviced before my vacation, not only will Safe Security need to release me from the contract (with an effective date of ***), but they will also need to take care of the *** balance (since I had to pay over *** to get this alarm serviced)
This relationship needs to be terminated effective *** with the remaining balance covered by Safe Security The invoice is attached
Sincerely,*** ***

Complaint: ***I am rejecting this response because:As per Safe Security they advised me that an email to their Customer Care Department was good enough to cancel the contractI have a copy of the email which included a hand written letter just in case they wanted a signature
A copy of the email is below.Sincerely,*** ***
---------- Forwarded message ----------From:*** *** Date: Mon, Mar 21, *** at 12:PMSubject: Cancellation of contractTo: [email protected]:: ***
To whom it may concern;
I am canceling the above contract effective today, as I have made the final payment to the account as per your rep.The address to which the alarm system was installed has been soldIn addition I was informed by your support department that the error I am receiving from the system is due to it being outdated and needing to be replaced with a newer system. I have no interest in updating this system.Your rep informed me that the $***, which I paid today, is my final payment and no further payments are due on this account nor will any future bills be generated so long as I get this email to you today
A hand written copy of this letter is attached, just in case this typed email would not satisfy your requirements
Regards,
*** ***
" " alt=IMG_2787.JPG src="cid:D0651560-7A**-4A00-84D1-979421139B2A" type="application/x-apple-msg-attachment">

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

A SAFE Security Collections Agent spoke with *** *** *** on *** and she was advised the balance that needed to be paid was $***. The customer stated to the agent she could not afford to pay that amount until ***We agreed to have her call back at that time to make a
payment. The customer has not fulfilled the terms of the agreement. We will mail a balance of contract letter to the customer that will show $*** is the amount that needs to be paid in order to cancel service

October 7, ***
Re: Account #: ***
Case#: ***
Customer: *** ***
We have reviewed the written complaint regarding Account#***We also reviewed all notations, conversations and correspondence in Jeff Diamond’s account historyWe’ve
spoken with *** *** on several
occasions regarding the alarms and the terms of the agreement
There have been several alarms at this location starting from April *** to the most recent alarm received on September 30, ***On each alarm, a courtesy call has been made to
the customer and we were advised by the responsible party to “disregard the alarm”On each alarm signal received, our dispatchers have not dispatched any form of emergency unit to the
siteMany of the alarms were caused by “workers on site”, per the responsible party who advised to disregard the alarm
We would be more than happy to have a technician contact the customer in regards to getting a glass break installed at the locationThe existing months contract began May *** and
will not expire until May***In order to cancel service, a written notice of cancellation will need to be submitted and in order to satisfy the agreement; the final payment of $***
would need to be paid
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA

August 5, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #have listed our response below to address the statements within the complaint and provided our resolution
* SAFE Security has
honored MrJames Lane’s request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On *** 13, ***, *** *** *** signed a year contract that contains an automatic annual renewal clause in which the term renews *** of each yearIn order to cancel service, the cancellation letter has to be given to SAFE Security at least (30) thirty days before the end of the initial or
renewal terms. The cancellation letter was received in *** ***, which is after it had already renewed for 12months. SAFE Security will honor the request to cancel service without further payments required and there will not be a refund issued

SAFE Security acquired this account from *** and the contract *** *** signed has an automatic annual renewal clause in which the terms will not expire until *** *** *** called SAFE Security on *** 09, *** and stated she was receiving an error message on the alarm system and
was advised of the upgrade that was neededWe offered to discount the cost of the upgrade by 40% and the customer declined the offerWe then offered to upgrade the system at no cost to the customer and that was declined also*** *** stated she just wanted to cancel the service
We informed the customer of the terms of the agreement and advised she would need to send in a written cancellation notice and submit the final payment of $*** in order to fulfill the terms of the agreementWe will accept this Revdex.com complaint as the written cancellation notice and will cancel the account upon receipt of $***