Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by Trilegiant Corporation By way of background, *** *** *s part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** enrolled in both our *** *** and *** *** services on July 16, 2016, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** *** which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from *** *** The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for G*** *** *** *** *** ** *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. *** *** was provided a separate phone number for each service to call to cancel Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** *** *** *** for any reason. As such, M*** *** *** *** membership was canceled on March 12, 2017, and she was no longer charged a monthly fee. We could not find a record of a previous request from *** *** to cancel her *** *** membership, but she can be assured that the membership was canceled on June 14, 2017, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Hi, yes I did receive a refund backI am sorry for the late reply I was waiting for my bank to notify meOnce again, I appreciate all of your helpThe case can be closed now. Have a good weekend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to thank the Revdex.com and S*** *** for the quick resolution to this issueI see on my credit card statement that the money has already been reimbursed
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her ** *** memberships, services provided by Affinion Benefits Group, LLC (“ABG”) By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating
financial institutions nationwide. Our records indicate that *** *** enrolled in two separate ** *** Membership Plans, effective February 24, 2016, through her participating financial institution, *** *** Please be assured that we make every effort to comply with a member’s request to cancel their memberships in ** *** for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships, and they will owe nothing further. *** ***’s ** *** Membership Plan # *** was canceled on July 23, 2016, and she was never successfully charged a monthly fee for this membership. We could find no previous requests from *** *** to cancel ** *** Membership Plan # *** but *** *** can be assured that this membership was canceled on September 12, 2016, and refunds totaling $are being issued to her checking account as reimbursement of the last four monthly fees that she was charged. *** *** may also either e-mail *** or fax *** copies of her bank statements, depicting any overdraft fees that she received as a result of our charges, to my attention for review and possible reimbursement We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in our Great Fun and Shoppers Advantage services on February 7th, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $worth of rebates for purchases from *** ***. The offer related to Shoppers Advantage was $in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on February 12th, 2014, and she was not charged a monthly fee for the service. Ms***’s Shoppers Advantage membership was canceled on March 26th, 2014, and a refund of $will be issued to her credit card account as reimbursement of the monthly fee that she was charged
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Complaint: ***
I am rejecting this response because they did not notify me of any change or cancellation
Sincerely,
*** ***

December 17, 2015VIA ONLINE SUBMISSIONRevdex.com (“Revdex.com”)Revdex.com Complaint DepartmentRE: Revdex.com Case #: ***Dear Sir or Madam:This correspondence is in regard to the above referenced
complaint
filed with your officeDue to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.We appreciate your understanding regarding this matterSincerely,Third Party Administratorcc: carrier

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on August 15, 2015, after making a reservation from Dollar and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was a $rebate for a reservation from Dollar. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate toll-free phone number for each service was provided to Ms*** at the time of the enrollments. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Ms***’s Great Fun membership was canceled on September 26, 2015, and a refund of $is being issued to her debit card account as reimbursement of the monthly fee that she was charged. Ms***’s Shoppers Advantage membership was canceled on September 20, 2015, and she was not charged a monthly fee for this service. Ms*** also may either e-mail (***) or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Great Fun service billing to my attention for review and possible reimbursement. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeAfter researching his concerns, we found that *** *** was enrolled in both our *** *** *** *** *** services on December 15, 2015, after being transferred to one of our representatives by ***. The offer for joining *** *** was $in gas purchase rebates. The offer related to *** *** was an additional $in rebates for gas purchases*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that he wished to cancel his memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** *** *** *** for any reason. As such, *** *** *** *** membership was canceled on January 18, 2016, and he was not charged a monthly fee. *** ***’s Great Fun membership was canceled on February 24, 2016, and refunds totaling $will be issued to his debit card account as reimbursement of the monthly fees that he was charged for this serviceWe apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in our Shoppers Advantage service on October 11th, 2011, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for the service, if Mr*** did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee
Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on February 3rd, 2014, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

August 12, 2015VIA ONLINE SUBMISSIONM***Revdex.comREQUESTING ADDITIONAL INFORMATION FOR: Revdex.com ID#: *** Dear Revdex.com:This submission is in response to the
above referenced complaint.I have reviewed our database and I am not able to locate the complainant, based on the information provided in the complaint. To expand the scope of our investigation, we are requesting the complainant provide additional information including, but not limited to, *Former name/address*Billing descriptor information contained on her statement*Name of Financial Institution from which premiums are being debitedIf the complainant is not comfortable providing this information via this website, we are requesting they provide this information directly to a representative at the Revdex.com. Upon our company's receipt of this information from the Revdex.com we will reopen our file for this investigation.Sincerely,Third Party AdministratorCC: Carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for my caseHowever I still would recommend looking in to the workings of this company
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on May 9, 2014, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $rebates for purchases from Spirit Airlines. The offer related to Shoppers Advantage was $in gas rebate purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun membership was canceled on August 5, 2014, and a refund of $was issued to her debit card account. Ms*** Shoppers Advantage membership was canceled on April 29, 2015, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in both Great Fun and Shoppers Advantage on September 6th, 2011. On that date, Ms*** was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $worth of Visa gift cards. The offer related to Shoppers Advantage was a $*** *** gift check. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services
During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on February 18th, 2014, and a full refund totaling $is being issued to her debit card account. Ms***’s Shoppers Advantage was also canceled on February 18th, 2014, and refunds totaling an additional $are being issued to her account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their membership
in FYE Backstage Pass VIP for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr*** can be assured that his FYE Backstage Pass VIP membership was canceled on June 26, 2014, and a refund of $will be issued to his credit or debit card account
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** ***. By way of background, *** *** is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that *** *** was enrolled in both our *** *** and *** *** services on July 22, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** and *** ***, which our records indicate she accepted. According to the terms of the agreements for *** *** and *** ***, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, *** *** *** *** membership was canceled on February 3, 2015, and a full refund of $will be issued to her debit card account. *** *** *** *** membership was canceled on July 26, 2014, and she was not charged a monthly fee for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with *** *** Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that *** *** was enrolled in both our Shoppers Advantage and Great Fun services on February 8, 2015, after making a purchase from OneTravel and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr*** Shoppers Advantage membership was canceled on April 16, 2015, and a full refund of $will be issued to his credit card account. Mr*** Great Fun membership was canceled on May 15, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly
market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in Shoppers Advantage on November 22, 2010. On that date, Ms*** was asked if she would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms*** membership was canceled on July 13, 2015, and refunds totaling $1,are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

A response to the complaint was sent directly to the consumer via *** on September 29,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will hope to see the refund as soon as possibleThank you
Sincerely,
*** ***