Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with her *** *** *** *** *** memberships, services provided by Trilegiant Corporation
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By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge
Our records indicate that *** *** enrolled in both our *** *** *** *** *** services on June 23, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** *** which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from *** The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for *** *** *** *** *** if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** *** As such, *** *** canceled her *** *** membership on September 9, 2014, and a refund of $was issued to her credit or debit card account at that time. *** ***’s *** *** membership was canceled on January 16, 2016, and a full refund totaling $will be issued to her account as reimbursement of the fees that she was charged for the servicePlease be advised that *** *** was billed a total of $for the *** *** membership, but our records indicate that she has disputed $of those charges. These charges were then charged back to *** ***.
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

March 27,
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VIA ONLINE SUBMISSION
Revdex.com ("Revdex.com")
Revdex.com Complaint Department
RE: Revdex.com File #: [redacted]
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: carrier

July 27,
"">VIA ONLINE SUBMISSION
Revdex.com ("Revdex.com")
Revdex.com Complaint Department
RE: Revdex.com Case #: [redacted]
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant was sent to the insured today via
overnight mail
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: [redacted]

Thank you for your correspondence regarding [redacted] concerns with f.y.e. Backstage Pass VIP.   By way of background, f.y.e. Backstage Pass VIP is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their...

respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   After an initial investigation of our databases, we could not locate a membership in the name of [redacted] with the information provided in her complaint.  Using [redacted] last name and address, however, we did locate a membership under a different first name.  Please ask [redacted] to confirm if the membership being charged to her account could be under someone else’s name.  Once we verify that we have located the correct membership, we will be able to have it canceled and have refunds issued as [redacted] has requested.   We do apologize for any inconvenience that Ms. Bryan may have experienced and hope that this matter will be resolved to her satisfaction.      Sincerely,   [redacted] Customer Relations

Thank you for your correspondence regarding Kelsey Forster’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation.   By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in our [redacted] service on September 1, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted.  The offer for joining [redacted] was two $30.00 rebates for purchases from [redacted].  According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on November 7, 2016, and refunds totaling $221.87 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, Jason A[redacted] Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership.
 
[redacted] can be assured that his [redacted] membership was canceled on August 18, 2014, and he will no longer be charged a monthly fee for the service.  We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.
 
 
We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 1, 2016 VIA UPLOAD Revdex.comComplaint Hub RE:      Revdex.com ID#:  [redacted] Dear Madam or Sir: This notification is in response to the above referenced complaint filed with your office.  Our...

company is responding as the third party administrator for the insurance carrier. As the nature of this complaint pertains to a personal insurance policy, for privacy reasons we are unable to provide details on this public website.  Please be assured a response has been sent to the primary insured, addressing the concerns raised by the complainant.  The insured may share our response with you at their discretion. We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator CC:  Carrier

Thank you for your correspondence regarding [redacted]’s concerns with her AutoVantage Enhanced membership, a service provided by Trilegiant Corporation.  By way of background, AutoVantage Enhanced is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services.  An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Ms. [redacted] received a solicitation to join AutoVantage Enhanced which was mailed to select [redacted] customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that Ms. [redacted] was enrolled in AutoVantage Enhanced on February 11, 2010, after we received her signed and completed order card.  We are mailing a copy of the order card to Ms. [redacted] for her review. Please be assured that we make every effort to comply with a member’s request to cancel their membership in AutoVantage Enhanced for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her AutoVantage Enhanced membership was canceled on January 2, 2015, and a refund of $911.43 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation.
 
After researching Ms. [redacted]’s concerns, we found that Mr. [redacted] was enrolled in both our...

Travelers Advantage and Shoppers Advantage services on November 14th, 2013, after being transferred to one of our representatives by [redacted].  Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.
 
Mr. and Ms. [redacted] can be assured that Mr. [redacted]’s Travelers Advantage membership was canceled on March 11th, 2014, and a full refund of $51.97 will issued to his debit card account.  Mr. [redacted]’s Shoppers Advantage membership was previously canceled on December 7th, 2013, and he was not charged a monthly fee for the service.
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for your additional correspondence regarding [redacted] concerns. Mr. [redacted] previously submitted a copy of his checking account statement to us showing the charges that he is referencing for review and further investigation, and the statement confirms that [redacted] is listed in the billing descriptors located next to these transactions. We have attached a copy of that portion of the checking account statement for your review.  We believe that this confirms that Mr. [redacted] account was linked to this checking account, and that [redacted] has withdrawn those funds from Mr. [redacted] checking account as payment for the three monthly fees that we billed to his [redacted] account.  We again ask that Mr. [redacted] contact [redacted] customer service to verify this information, as our records indicate that we have fully refunded him for the three monthly fees that he was charged.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships...

with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on May 16, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.The offer for joining Great Fun was two (2) $30.00 rebates for purchases made through [redacted].  In order to avail him of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate [redacted] orders.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would be delivered within 6-8 weeks. We are in receipt of Mr. [redacted] rebate requests, but because the two tickets were purchased during the same [redacted] order, they were only eligible for one of the $30.00 rebates.  One rebate was previously approved, and Mr. [redacted] should be receiving that check shortly.  In order to uphold our high level of customer satisfaction, we have now requested for a second $30.00 rebate check to be sent to Mr. Kellar, which he can expect to receive within the next fifteen to twenty business days. Pursuant to the terms relayed to him, Mr. [redacted] was billed $16.99 at the end of each of the first 30-days of service for the Great Fun and Buyers Advantage membership programs.  Our records indicate that he has disputed those charges with his credit or debit card company, and the fees were refunded.  Once we were notified of the disputes, Ms. [redacted] memberships were canceled, and he will incur no additional fees We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Travelers Advantage and Everyday Privileges Gold memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Everyday Privileges Gold are part of...

an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. As an initial matter, neither Trilegiant Corporation nor its authorized agents conduct outbound telemarketing calls to market Trilegiant products.  Our records do however indicate that Ms. [redacted] contacted our call center on April 24, 2015, and during that call, Ms. [redacted] was asked if she would like to learn about special offers for trying both our Travelers Advantage and Everyday Privileges Gold services for trial periods.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.   During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Travelers Advantage and Everyday Privileges Gold.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Everyday Privileges Gold.  As such, Ms. [redacted] Travelers Advantage membership was canceled on June 3, 2015, and she was not charged a monthly fee.  Ms. [redacted] Everyday Privileges Gold membership was canceled on July 27, 2015, and refunds totaling $34.98 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

A call was made to the 1-800 number, and the
membership was canceled early in the year.
Secondly, I never signed up for Travelers’ Advantage.
I signed up for only for Greatfun in December 2013, and that was canceled
sometime between February-April of 2014. All the charges posted by on my
account by Travelers’ Advantage were without consent. I never signed up for
Travelers’ Advantage.  I can provide
telephone records of my cancellation call of Greatfun.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership.   [redacted] purchased a one year membership in [redacted].  As [redacted]’s membership was set to automatically expire after one year and was not eligible for renewal, there was not a notice sent at the end of his membership term.  [redacted] may enroll in a new [redacted] membership at www.[redacted].com   We again apologize for any inconvenience that [redacted] may have experienced.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by Trilegiant Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in [redacted] on October 11, 2010.  On that date, she was asked if she would like to learn about a special offer when trying the service for a trial period.  During the enrollment, [redacted] was provided with the terms of the membership i[redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on June 6, 2014, and a refund of $376.90 will be issued to her account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations