Affinion Group, Inc.

Thank you for your correspondence regarding *** ***’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in Great Fun and Shoppers Advantage on April 2, 2014. On that date, Ms*** was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $worth of *** gift cards. The offer related to Shoppers Advantage was a $*** *** gift check. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services
During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on May 22, 2014, and the monthly fee of $is being refunded to her debit card account. Ms***’s Shoppers Advantage membership was canceled on May 27, 2014, and an additional refund of $will be issued to her debit card account as reimbursement of the monthly fee that she was charged for this service. We will also issue refunds for the two $trial fees that Ms*** was charged for the programs
In her complaint, Ms*** references charges to her account for $and $1.99. Trilegiant Corporation would not be associated with these transactions
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** ***
* By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships
with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** enrolled in the *** *** service on July 2, 2016, while responding to an online offer on the *** *** websiteThe offer for joining *** *** was a $rebate for a *** *** reservation. *** *** *** membership was described to *** *** at the time of enrollment, including billing and cancellation terms. *** *** accepted the offer by providing her first and last name, address, email address, and billing information indicating her agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s membership was canceled on June 21, 2017, and refunds totaling $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with her f.y.eBackstage Pass VIP membership By way of background* *** Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** enrolled on April 19, 2017, by purchasing an *** Backstage Pass VIP membership when shopping at an *** *** but please be assured that we make every effort to ensure that a member is satisfied with their membership. As such, *** *** membership was canceled on August 21, 2017, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** *** Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his ***Backstage Pass VIP membership Please be assured that we make every effort to comply with a member’s request to cancel their membership in ***Backstage Pass VIP for any reasonAccordingly, if a
customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. We could not find a record of any previous requests to cancel Mr***’s membership, but Mr*** can be assured that the membership was canceled on February 3, 2018, and a refund of $was issued to his debit card account We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Complaint: ***
I am rejecting this response because: I cant accept this response at this time as it has been a week now and still no check as promised. please contact me in regards to the status of the check.. I spoke with a woman in office of the president who said it would be received shortly and I still dont have I do not want this case to close without actually having the check this time as obviously that is the only appropriate way to handle this given the circumstances. please someone from office of the president again call me to let me knowor provide contact info for me to call to find out status of mail date
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage As such, Ms*** Great Fun membership was canceled on July 23, 2015, and a refund of $is being issued to her debit card account. Ms*** Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $is being issued to her account as reimbursement of the monthly fee that she was charged for this service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun
for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr*** can be assured that his Great Fun membership was canceled on February 20th, 2014, and he will not be charged a monthly fee for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with *** ***’s Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in Shoppers Advantage on November 11, 2011. On that date, Mr*** was asked if he would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Mr*** provided his first and last name, address, and billing information in order to accept the offer in the service
During the enrollment, Mr*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on July 1, 2014, and a full refund of the membership fees will be issued to the credit card account that was charged
We apologize for any inconvenience that *** and *** *** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** *** By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** enrolled in our *** *** service on September 1, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***, which our records indicate she accepted. The offer for joining *** *** was two $rebates for purchases from *** According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee*** *** goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that *** *** provided her first and last name, address, email address, and billing information to the representative in order to accept the offer in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on November 7, 2016, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, *** *** Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant
Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching his concerns, we found that Mr*** was enrolled in our Shoppers Advantage service on June 17, 2013, after being transferred to one of our representatives by *** *. The offer for trying Shoppers Advantage was $in gas purchase rebates. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr*** did not inform us that he wished to cancel this membership at the end of the trial period, he was to be charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on November 19, 2016, and refunds totaling $were issued to his credit card account. Additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her FYE *** *** *** membership By way of background, FYE *** *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to
their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** enrolled on May 7, 2014, by purchasing an FYE *** *** *** membership when shopping at an FYE store, but please be assured that we make every effort to ensure that a member is satisfied with their membership. As such, *** ***’s membership was canceled on November 8, 2017, and refunds totaling $were issued to her credit or debit card account. At that time, we had requested for a full refund of our membership fees to be issued to *** ***’s account, but due to a system error, *** *** did not receive the full reimbursement. As a result, a check for $is being sent to *** *** to refund her for the additional fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** *** *** *** *** memberships, services provided by Trilegiant Corporation By way of background, *** *** *** *** *** *** are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges After researching his concerns, we found that *** *** was enrolled in both our *** *** *** *** *** *** services on November 30, 2013, after being transferred to one of our representatives after making a purchase from *** *** During that call, *** *** was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining *** *** *** was two (2) $rebates for purchases from *** *** The offer related to *** *** was an additional $rebate for a Tiger Direct purchase *** *** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** and *** ***. As such, *** *** *** *** *** *** *** *** membership were both canceled on November 25, 2016, and refunds totaling $1,will be issued to his debit card account as full reimbursement of the fees that he was charged for the services We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns Our records indicate that check # *** was originally issued to *** *** on November 5, 2014. We have confirmed that this check was not cashed, and we have requested for a replacement check to be sent to ***
***. *** *** can expect to receive the new check within the next fifteen to twenty business days Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun membership, a service provided by Trilegiant Corporation
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in the Great Fun service on September 29, 2007, while responding to an online offer on the *** ** *** *** websiteThe Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr*** accepted the offer by providing his verification of acceptance (Mother’s Maiden Name) and clicking "yes”, indicating his agreement to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr***’s membership was canceled on October 6, 2014, and a refund totaling $1,is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Mr*** was enrolled in our Great Fun and Shoppers Advantage services on November 21st, 2013, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. As an incentive for joining Great Fun, Mr*** was offered $worth of rebates for purchases from ***. The offer for trying Shoppers Advantage was an additional $in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr***’s Great Fun membership was canceled on March 19th, 2014, and a full refund of $will be issued to his credit card account. Mr***’s Shoppers Advantage membership was also canceled on March 19th, 2014, and an additional refund of $will be issued to his account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

This company took money out of my account without any authorizationTotal fraud

A response to this complaint was sent directly to the complainant on February 2, via ***

Complaint: ***
I am rejecting this response because they keep trying to deny the fact that they originally called me about me winning a $*** gift cardThey didn't just called me up and start offering me the shoppers advantage offers, they tricked me.
Sincerely,*** ***

Thank you for your correspondence regarding *** *** concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation
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By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on March 27, 2015, after making a purchase from *** Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $rebates for purchases from *** Airlines. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr***’s Great Fun membership was canceled on April 14, 2015, and he was not charged a monthly fee. Mr***’s Shoppers Advantage membership was canceled on December 28, 2015, and refunds totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Jason An***
Customer Relations

Thank you for *** ***'s correspondence regarding his concerns with his Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Shoppers Advantage and Travelers Advantage are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Mr*** was enrolled in our Shoppers Advantage and Travelers Advantage services on January 4th, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Shoppers Advantage and Travelers Advantage, which our records indicate he accepted. The offer for joining Shoppers Advantage was $worth of rebates for gas purchases. The offer related to Travelers Advantage was $in rebates for purchases from *** ***. According to the terms of the agreements for Shoppers Advantage and Travelers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees
Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in both of the services
In order to avail himself of our promotional offers, Mr*** was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr***’s rebate checks would have been delivered within 4-weeks. In order to uphold our high level of customer satisfaction, Mr*** may either e-mail (***) or fax (###-###-####) his receipts to my attention and I will have his rebates processed by our Claims department
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Mr***’s Shoppers Advantage membership was canceled on January 28th, 2014, and he was not charged a monthly fee for the service. Mr***’s Travelers Advantage membership was canceled on May 13th, 2014, and a refund totaling $will be issued to his credit or debit card account as full reimbursement of the fees that he was charged
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations