Affinion Group, Inc.

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 18, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining [redacted] was two (2) $50.00 rebates for purchases from [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, [redacted]’s Great Fun membership was canceled on August 26, 2015, and refunds totaling $85.95 are being issued to her credit or debit card account.  [redacted]’s Shoppers Advantage membership was also canceled on August 26, 2015, and additional refunds totaling $85.95 are being issued to her account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] services provided by [redacted].  Using the information that [redacted] has provided, we located [redacted] and [redacted] memberships under the...

name of [redacted] By way of background, [redacted] and [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer** account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on July 9, 2015, after being transferred to one of our representatives by Days Inn. The offer for joining [redacted] was two (2) $50.00 rebates for reservations made through Days Inn.  The offer for joining [redacted] was $40.00 in gas purchase rebates. During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted].  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.  A separate phone number to call and cancel each service was provided during the enrollments. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted] membership was canceled on February 1, 2016, and refunds totaling $50.97 will be issued to her credit or debit card account.  [redacted] membership was previously canceled on November 2, 2015. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by...

[redacted] [redacted].

We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted].  An individual member may join [redacted] after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] enrolled in the [redacted] service on November 14, 2015, after placing an online order on the [redacted] website.  The [redacted] membership was described to him at the time of the enrollment, including billing and cancellation terms.  [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service. 

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on March 25, 2016, and refunds totaling $59.80 are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. 

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with Everyday Privileges Gold, a service provided by Trilegiant Corporation. By way of background, Everyday Privileges Gold is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in Everyday Privileges Gold on May 5, 2012.  On that date, she was asked if she would like to learn about a special offer for $60 in Visa gift cards when trying the service for a trial period.  [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, [redacted] was provided with the terms of the membership in Everyday Privileges Gold.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold.  As such, [redacted] membership was canceled on February 12, 2015, and a full refund of $639.68 will be issued to her credit or debit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]

February 25, 2015Revdex.com #:  [redacted]To Whom it May Concern:This reply is in response to the insurance complaint referenced above.As this complaint pertained to an insurance coverage, the complaint and response has been reviewed by the Carrier.  Our...

response was sent today via [redacted] overnight mail to the complainant.  For the privacy of our customers we cannot provide non-public insurance information on a public website.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC:  Carrier

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on July 17, 2014, after being transferred to one of our representatives by [redacted].  Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage.  As such, Mr. [redacted] Shoppers Advantage membership was canceled on May 29, 2015, and refunds totaling $170.90 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service.  Mr. [redacted] previously contacted us on August 28, 2014, to cancel his Travelers Advantage membership, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted]
By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, 2015.  On that date, [redacted] was asked if he would like to learn about a special offer for a $25.00 American Express gift card when trying the service for a trial period.  [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.
During the enrollment, [redacted] was provided with the terms of the membership in [redacted]  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted] membership was canceled on February 10, 2016, and a refund of $22.95 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with their PrivacyGuard memberships, a service provided by [redacted]   Our records indicate that [redacted] enrolled in the PrivacyGuard service by responding to an online offer on the...

PrivacyGuard website. The PrivacyGuard membership was described at the time of the enrollments, including billing and cancellation terms.  The terms of the offer stated that consumers could try PrivacyGuard with the first 14 days for $1.00.  We show that [redacted] signed up for the service on August 16, 2016, and [redacted] enrolled on August 17, 2016.   Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  According to our records, [redacted] canceled her PrivacyGuard membership on October 4, 2016, and a refund of $19.99 has been issued to her credit or debit card account.  We could find no previous requests from [redacted] to cancel his membership, but he can be assured that the membership was canceled on November 21, 2016, and refunds totaling $39.98 are being issued to his account as reimbursement of the last two monthly fees that he was charged.   We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted].  Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $203.88 were issued to his credit card account.  Additional refunds of $102.94 will be issued to Mr. [redacted]’s account as full reimbursement of the fees that he was charged for the service.  Our records indicate that Mr. [redacted] was charged $16.99 per month for his Shoppers Advantage membership, not $17.99 per month as was stated in his complaint.  Mr. [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation. By way of background, [redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted.  According to the terms of the agreements for [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. Please be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $34.98 will be issued to her credit or debit card account.  [redacted]’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
But what if the business didn't send me the checked as promised in their response?
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’ concerns with her Fraud Protection Plus membership, a service provided by Affinion Benefits Group. LLC.   By way of background, Fraud Protection Plus is part of an established membership-based service company.  As a member of Fraud...

Protection Plus, [redacted] was entitled to several benefits, including access to a triple merged credit report with three bureau credit scores and one bureau daily credit monitoring through [redacted].  Upon reviewing our records, we found that [redacted] had not taken the necessary steps to activate the credit monitoring benefit included in her program, and as a result, her membership was canceled.  Refunds totaling $562.95 are being issued to [redacted]’ checking account as full reimbursement of the fees that she was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   [redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from [redacted]...

and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee.  Mr. [redacted] trial period was scheduled to expire on May 23, 2015. On April 22, 2015, we sent Mr. [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program.  A membership kit was also sent to Mr. [redacted] through the mail.  We regret to hear that Mr. [redacted] did not receive the initial e-mail that was sent.  Mr. [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,
[redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because:I have provided you with letters from both companies stating the items I purchased were brand new and not used. I provided this information as requested on 10/12/16, I was told I would have a resolution in 3 days and it's been 8 days. What else do you need from me? I've filed a legitimate claim, provided proof of a lower price, my claim was denied because you couldn't verify the items weren't second hand but I've provided you a statement from both merchants stating they are brand new and still no resolution. 
 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were...

included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding [redacted] receipts.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted] or fax (###-###-####) her [redacted] receipts to my attention, and we have her rebates processed by our Claims department. 
 
In addition, Ms. [redacted]’s Great Fun membership was canceled on March 14th, 2014.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in our Shoppers Advantage service on February 6, 2014, after making a hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted.  According to the terms of the agreement for Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.
Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, [redacted]’s membership was canceled on August 27, 2014, and a refund of $102.94 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.   By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.   After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 9, 2016, after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $100.00 in rebates for reservations with [redacted].  The offer related to Shoppers Advantage was $40.00 in gas purchase rebates.    Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.  Ms. [redacted] was provided a separate phone number to call to cancel each service.   Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on November 15, 2016, and she was not charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was canceled on December 20, 2016, and refunds totaling $33.98 will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for this service.   We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to customers’ account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 2, 2015, after making a purchase from C[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two $50.00 rebates for purchases from C[redacted].  The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason. As such, [redacted]’s [redacted] membership was canceled on June 1, 2015, and she was not charged a monthly fee.  [redacted]’s [redacted] membership was canceled on January 13, 2016, and refunds totaling $136.92 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on January 2, 2015.  On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining Shoppers Advantage was $40 in gas purchase rebates.  The offer related to Great Fun was a $25 [redacted] gift card.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Ms. [redacted] Shoppers Advantage membership was canceled on April 2, 2015, and a full refund of $20.99 will be issued to her credit card account.  Ms. [redacted] Great Fun membership was also canceled on April 2, 2015, and an additional refund of $19.99 will be issued to her account as full reimbursement of the monthly fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations