Affinion Group, Inc.

Complaint: [redacted]
I am rejecting this response because:there was no mention of an additional service (Shopper's Advantage) when establishing the free trial membership with Great Fun. Also, the tickets were not ordered thought [redacted] as they stated. It was through [redacted]. I confirmed the expiration date with Great Fun and there was no mention of a Shopper's Advantage side. The terms and conditions of the membership described were for Great Fun only. The conversation, if recorded, can be pulled. Not once did anyone state anything regarding Shopper's Advantage until the day they tried to withdraw their membership fee.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Ms. [redacted] enrolled on June 29, 2010, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store.  We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Ms. [redacted]’s membership was cancelled on April 8, 2014, and a refund of $11.99 was issued to her credit card account.  Additional refunds totaling $527.56 are being issued to her account as full reimbursement of the fees that she was charged for the service. 
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] memberships, services provided by Trilegiant Corporation.   By way of background, [redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.   Our records indicate that [redacted] enrolled in the [redacted] services on February 20, 2015.  On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 [redacted] gift card.  The offer related to [redacted] was $40.00 in gas purchase rebates.  [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.   During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.   Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted]  As such, [redacted] membership was canceled on July 21, 2016, and a full refund totaling $300.85 is being issued to his debit card account.  [redacted] membership was also canceled on July 21, 2016, and additional refunds totaling $280.86 will be issued to his account as full reimbursement of the fees that he was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted]s Plus, a service provided by [redacted].
 
We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from...

a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]s Plus.  An individual member may join [redacted]s Plus after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website.  The [redacted]s Plus membership was described to [redacted] at the time of the enrollment, including billing and cancellation terms.  [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service. 
 
Please be assured that we make every effort to ensure that a member is satisfied with their memberships in [redacted] Plus.  As such, [redacted]’s membership was canceled on August 12, 2014, and a refund of $14.95 is being issued to his debit card account as full reimbursement of the monthly fee that he was charged.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided...

by [redacted]
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] enrolled in our [redacted] service on October 28, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted].  The offer for joining [redacted] was two (2) $30.00 rebates for purchases from Ticketmaster.  According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.
 
In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail address [redacted] that we had in our records, along with her corresponding receipts of purchase.  Upon our receipt of the completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-8 weeks.
 
Our records indicate that we attempted to e-mail the rebate forms to [redacted] on November 4, 2016, but the e-mail was not successfully delivered.  We then requested for the forms to be mailed to [redacted]  We regret to hear that [redacted] has not received the forms.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her T[redacted] receipts to my attention, and I will have her rebates processed by our Claims department.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on November 18, 2016, and she will not be charged a monthly fee for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Thank you for your correspondence regarding [redacted] additional concerns.   We must let consumers know that it may take a maximum of fifteen to twenty business days to receive a check that we are issuing to them, but quite often, the check will arrive sooner than that.  [redacted] very likely may have already received his check, but please ask him to contact us if it does not arrive by June 13, 2016.     Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.
 
In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate form that was included in his...

membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase.  According to our records, we received duplicate rebate requests for Mr. [redacted]’s membership.  Mr. [redacted] can be assured that a $50 rebate was approved for him on May 27, 2014, and he should receive his rebate check within the next ten to fifteen business days.  The denial letter that was sent to Mr. [redacted] was in response to the second rebate request.
 
In addition, Mr. [redacted]’s Great Fun membership was canceled on May 19, 2014, and he will not be charged a monthly fee for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on November 19, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Ms. [redacted] membership was canceled on June 9, 2015, and a refund of $85.95 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding E[redacted] concerns with her f.y.e. Backstage Pass VIP membership.   By way of background, f.y.e. Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to...

their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Our records indicate that [redacted] enrolled on December 19, 2016, by purchasing an f.y.e. Backstage Pass VIP membership when shopping at an f.y.e. store.  We have attached a copy of [redacted] store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in f.y.e. Backstage Pass VIP.  As such, [redacted] membership was canceled on April 14, 2017, and refunds totaling $35.97 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.  F.y.e. Backstage Pass VIP is not affiliated with any other offers that [redacted] may have received, and we would be unable to assist with the cancellation of the magazine subscription that she references in her complaint.   We do apologize for any inconvenience that [redacted] may have experienced.     Sincerely,   [redacted] Customer Relations

It could be under my maiden name [redacted], but again i don't have anything from them that I signed up for this and they would just automatically renew the subscription without my knowledge. I have no history that I have used there product since i wasn't aware of it.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   While I do not agree with all of this gentleman's comments, I appreciate the fact that they did credit me and cared enough to do so. 
Further, I never recieved the $40.00 that he mentions.  I asked the young lady at the front desk of the [redacted] - [redacted] about it and she said it would be mailed then later retracted and said she didn't know anything about it.   But I was so happy with the room, the courteousness of the staff from the night before and the all aroud look of the hotel, that I didn't think to follow up on it.  I filled out my comments card and even received a letter for an upgrade on our next visit.  I don't know if it will be valid since I have cancelled my membership but we will still return to this particual [redacted].
Thank you again for following up and for providing me and my family satisfaction.  The truth is, I did not expect it but I'm very grateful. 
Sincerely,
 
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation. By way of background, [redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] enrolled in [redacted]n May 4, 2015, while responding to an online offer on the [redacted] website.  The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms.  [redacted] accepted the offer by providing her first and last name, address, date of birth, social security number, and billing information and clicking "Yes, Sign Me Up!”, indicating her agreement to enroll in the service.  After completing her enrollment in [redacted] saw an additional offer to try [redacted] on the [redacted] enrollment confirmation page.  The [redacted] membership was also described to [redacted] at the time of enrollment, including billing and cancellation terms.  [redacted] accepted this offer by entering the last four digits of the credit card number that she previously provided when signing up for [redacted] and again clicking “Yes, Sign Me Up!”, confirming her agreement to enroll in the service. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted]’s [redacted] membership was canceled on August 5, 2015, and she was no longer charged a monthly fee.  [redacted]’s [redacted] membership was canceled on February 22, 2016, and refunds totaling $199.90 are being issued to her debit card account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Complaint: [redacted]
I am rejecting this response because:
Everything is correct EXCEPT  (To my knowledge) I never okayed an enrollment in Shoppers Advantage.  When I read other complaints on line I find the same story  "Never knew I was signing up for Shoppers Advantage,also".
The script the  sales people  use is hard to understand due to their accent. If the sign up is in there for Shoppers Advantage, is is slickly inserted and needs to be much more clear.  IE When the call is winding up and the summary of purchases /agreements is presented the sales clerk /script should clearly state that "You have signed up for two programs,two dollars will be taken from your credit card, both need to be tried and kept or cancelled, as separate entities. That if they are not cancelled you will be billed for two separate services at $16.95 each."   The above quote does not at all resemble how my telcon ended in terms of understanding what I was ordering.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.  After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 20, 2015, after being transferred to one of our representatives by [redacted] Hotels.  After being transferred, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for [redacted] Hotels reservations.  The offer related to Shoppers Advantage was $40.00 in gas purchase rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreement provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on July 31, 2015, and a refund of $16.99 was issued to her credit or debit card account.  Ms. [redacted]’s Shoppers Advantage membership was canceled on September 2, 2015, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] Advantage and Shoppers Advantage memberships, services provided by [redacted] Corporation.
 
By way of background, [redacted] Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services.  An individual member may join [redacted] Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.
Our records indicate that [redacted] was enrolled in our [redacted] Advantage and Shoppers Advantage services on July 9, 2014, after making an online hotel reservation, and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining [redacted] Advantage was $75 worth of rebates for travel reservations.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases. 
[redacted] Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] Advantage and Shoppers Advantage.  As such, [redacted]’s [redacted] Advantage and Shoppers Advantage memberships were both canceled on July 11, 2014, and a refund for each of the $1 trial fees will be issued to her credit card account.  
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership.  [redacted] is a Program provided by [redacted] Corporation, a Delaware corporation with principal offices at [redacted]), through [redacted]...

[redacted] the licensed motor club provider of this Membership.   Per our terms and conditions, ““This program covers up to five (5) events per membership year up to 150 miles per event. Only one disablement type during any consecutive 7-day period will be allowed. If additional emergency assistance is requested, service will be dispatched, but the member will be fully responsible for all charges incurred, and the charges are not reimbursable.”  Our research found that [redacted] called on May 21, 2016, for roadside assistance.  [redacted] was advised at that time that he is allowed only one service type per vehicle per seven days, and because we had provided him with roadside assistance the previous day, he would have to pay a fee in order to proceed with his service request.    Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 29, 2016, and a refund of $22.11 is being issued to his credit or debit card account as reimbursement of the unused portion of the current year’s membership fee.   We do apologize for any inconvenience that [redacted] may have experienced.     Sincerely,   Jason A[redacted] Customer Relations

Complaint: [redacted]
I am rejecting this response because:In reference to this response from the company: If
Mr[redacted] has his [redacted] account linked to his checking account, it is possible
that our transactions reflected on his [redacted] statement before the actual funds
were withdrawn from his checking accountMy response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account. My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on March for $34.90, July for $14.95, Aug for $14.95, Sept for $and Nov for $
My checking account - Jul for $14.95, Aug for $and
Sept for $14.95We were charged a total of SEVEN which equates to $excluding the original order on Mar and I was only refunded $59.80. The company has refunded charges on Nov of $to my checking account and on Nov of $to my [redacted] credit card
We recently received a check for $dated Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation
My wife notice all these charges and immediately started contacting the companyHer initial start of this matter was on Jan and has since continued up until todayShe has spoken with rep, [redacted], Operator # [redacted], [redacted] on Jan 2015, Ms[redacted] on Feb 2015, Ms[redacted] and Ms[redacted] on Mar AND lastly, Ms[redacted] in the Executive office on Mar and my wife left SEVERAL messages for Ms[redacted] voice mail on and May which went unanswered. With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified. As you can see, this has turned into a major madness of mess!!
Sincerely,
[redacted]

June 4, 2014
VIA ONLINE SUBMISSION
Dear Madam or Sir:
We are writing in response to the complainants late comment.
Please be advised, per standard procedure, our response to the complainant's concerns has been reviewed and approved by the carrier. 
Our response, including the requested documentation was mailed to the complainant this morning, June 4, 2014, via overnight mail.
Sincerely,
Third Party Administrator

Thank you for your correspondence regarding [redacted] concerns with his Identity Theft Protection membership, a service provided...

by [redacted] Corporation.
 
By way of background, Identity Theft Protection is part of an established membership-based service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Identity Theft Protection goes to great lengths in order to ensure that an authorized person agrees to the membership.  Great care is taken to ensure that a consumer authorizes enrolment in the program.  Our records indicate that [redacted] enrolled in Identity Theft Protection on October 25, 2005.  During the enrollment, [redacted] was provided with the terms of the membership in the service.  Unless a consumer affirmatively elected to subscribe, they would not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members can cancel at any time within the trial period by simply calling the toll free-number which is provided during enrollment and listed on the membership material and owe nothing further
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Identity Theft Protection.  As such, [redacted] membership was canceled on November 18, 2016, and refunds totaling $103.92 were issued to his credit card account.  Additional refunds totaling $1,611.76 are being issued to [redacted] account as full reimbursement of the fees that he was charged for the service.  There have been no charges issued to [redacted] account for the service after his date of cancellation.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 8, 2014, after making a purchase from Allegiant Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in T[redacted] which our records indicate he accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted]  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to the representative in order to enroll in the services.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on January 10, 2015, and he was not charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was canceled on January 19, 2016, and refunds totaling $221.87 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations