Affinion Group, Inc.

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.   By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on June 17, 2013, after being transferred to one of our representatives by [redacted].  The offer for trying Shoppers Advantage was $40.00 in gas purchase rebates.  Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  If Mr. [redacted] did not inform us that he wished to cancel this membership at the end of the trial period, he was to be charged the monthly membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on November 19, 2016, and refunds totaling $203.88 were issued to his credit card account.  Additional refunds totaling $442.74 will be issued to his account as full reimbursement of the fees that he was charged for the service.   We apologize for any inconvenience that Mr. [redacted] may have experienced.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with [redacted]’ Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching [redacted]’ concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on June 24, 2008, after being transferred to one of our representatives by [redacted].  Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  If Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he was charged the annual membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’ membership was canceled on July 17, 2015, and refunds totaling $959.93 are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.   We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted], a service provided by [redacted], Inc.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a...

consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted].  An individual member may join [redacted] after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on February 28, 2014, after placing an online order on the [redacted] website.  The [redacted] membership was described to Mr. [redacted] at the time of the enrollment, including billing and cancellation terms.  Mr. [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted] membership was canceled on September 4, 2014.  According to our records, Mr. [redacted] was successfully billed three $14.95 fees to his [redacted] account.  If Mr. [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking account.  Please ask Mr. [redacted] to contact [redacted] customer service to confirm if this is what has occurred.  Refunds totaling $44.85 were issued to Mr. [redacted] account as full reimbursement of the fees that he was charged for the service, but we believe that only one credit of $14.95 successfully posted to his account.  A refund check of $29.90 was mailed to Mr. [redacted] as reimbursement of the remaining two fees.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, 
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with the $50.00 rebate check that was sent to her by Travelers Advantage, a service provided by Trilegiant Corporation.  Our accounting department has confirmed that the $50.00 rebate check that was sent to Ms. [redacted] was...

cashed on March 24, 2015, but Ms. [redacted] has indicated that the check was not deposited until sometime in April.  This would seem to indicate that someone may have attempted to deposit the check a second time.  Please ask Ms. [redacted] to contact her financial institution to verify that the check was originally cashed on or around March 24, 2015, and that this is why the second deposit would not have been successful.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppes Advantage is part of an established membership-based discount service company.  We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  Our records indicate that Ms. [redacted] was offered enrollments in both our Great Fun and Shoppers Advantage services on May 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  However, after reviewing Ms. [redacted] call for quality assurance, we found that the enrollment in Great Fun did not meet our compliance standards.  As a result, the enrollment in Great Fun was canceled, and Ms. [redacted] was not charged a trial fee for the service. The offer for Ms. [redacted] to join Great Fun was $60.00 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20.00 in gas rebate purchases.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her [redacted] receipts to my attention, and I will have the $60.00 in rebates processed by our Claims department. In addition, Ms. [redacted] Shoppers Advantage membership was canceled on May 9, 2015, and a refund of $1.00 was issued to her credit or debit card account as reimbursement of the trial fee that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Mr. [redacted] was enrolled in Great Fun on August 19th, 2011.  On that date, he was asked if he would like to learn about a special offer for $40 worth of Visa gift cards when trying the service for a trial period.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, Mr. [redacted] was provided with the terms of the membership in Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Mr. [redacted]’s membership was canceled on March 31st, 2014, and a refund of $239.88 was issued to his credit card account.  An additional refund of $360.82 will be issued to Mr. [redacted]’s account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

August 22, 2014

VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
RE:[redacted]
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office.
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this we**ite. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
We appreciate your understanding regarding this matter.
Sincerely,
Third Party Administrator
cc:&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n**p;&n*...⇄ carrier

Complaint: [redacted]
I am rejecting this response because:
 
I did not accept the incentive of $20 in gas rebates to join Shoppers Advantage, nor do I recall being offered the incinitive to additionally join Shoppers Advantage. That program was not presented to me as a separate membership. I certainly did not knowingly authorize their phone representative to enroll me in two separate membership programs (Great Fun and Shoppers Advantage).  I was only informed that $1 dollar would be taken from my account, meaning that I authorized ONE membership service company to access my bank account and it was Great Fun only. At no point in my conversation with their representative did she say that $1 PER membership program would be debited from my account. This fact was simply not communicated to me. Had I known that they were "jointly marketing" their products/memberships, I would have accepted neither. 
 
I would like to know how Mr. [redacted] can certify that I was presented with this information in a clear and concise format. I would also like to know what consists of the "records" he has referenced to several times in his response? Did Mr. [redacted] fully listen to and transcribe the phone conversation that I had with the representative? Or is he referencing the representative's notes only? Unless I am heard saying that I authorized membership to BOTH programs, I am not satisfied with this response.  Furthermore, I have viewed many online complaints about Trilegiant's telephone representatives combining/adding addtional memberships when their customers were under the impression that they were agreeing to the terms of one membership program at the time of authorization. I am unwilling to believe that my complaint and ALL of the many others are due to a lack of understanding by the consumer. If so, then there is an obvious flaw in the script provided to their phone representatives and its revision may need to be further looked in to. 
 
I am aware that Mr. [redacted] is only doing his job as a company representative and I do not wish for him to take offense to anything I say. But I do not appreciate the manner in which his company obtained the 2nd access to my bank account and I feel like I was mislead and taken advantage of. Had I not viewed my bank statement in time, Trilegiant would have taken additional money from me. I was informed that they would debit $30 dollars from my account monthly, had I decided to maintain the membership with Great Fun. However, I do not even know what Shoppers Advantage's monthly fees are because that information, nor that program, was ever offered to me; especially not as a separate membership. I find this particular business practice by Trilegiant unethical and disturbing, and I hope action is taken so other consumers are not put in the same predicament. 
 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with [redacted], a service provided by [redacted] After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint.  In...

order to complete a more thorough search, a service account number (if known), any other related information (previous names, other addresses), or a copy of [redacted] bank statement reflecting one of our charges is requested.  [redacted] may either e-mail [redacted] or fax (###-###-####) the information to my attention for review and further investigation. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Great Fun services on December 29, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun.  As such, Mr. [redacted] Travelers Advantage membership was canceled on October 28, 2014, and a full refund of $119.93 will be issued to his credit or debit card account.  Mr. [redacted] Great Fun membership was canceled on April 16, 2014, and he was no longer charged a monthly fee for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted], a service provided by [redacted]
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted]i was enrolled in both our [redacted] services on November 30, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted], which our records indicate she accepted.  The offer for joining [redacted] was a $50.00 rebate for a purchase from [redacted] Airlines.  The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.
In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process, along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.
We regret to hear that [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([email protected]) or fax (###-###-####) her [redacted] Airlines receipt to my attention, and I will have her rebate processed by our Claims department.
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted] membership was canceled on January 18, 2016, and a refund of $16.99 was issued to her credit card account.  [redacted]’s [redacted] membership was canceled on February 16, 2016, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] enrolled in Great Fun and Shoppers Advantage on November 6, 2012.  On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining Great Fun was a $25 American Express gift check.  The offer related to Shoppers Advantage was an additional $25 American Express gift check.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on May 28, 2015, and refunds totaling $464.71 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service.  Ms. [redacted] Shoppers Advantage membership was also canceled on May 28, 2015, and additional refunds totaling $448.72 are being issued to her account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because: my mother needs her mone back
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on May 18, 2013, after making a purchase from Spirit...

Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted.  According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on June 18, 2015, and refunds totaling $408.76 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.
 
Our records indicate that when Ms. [redacted] cashed or deposited the $50 rebate check that we sent to her, her...

financial institution first processed the check in the wrong amount.  We show that the bank then attempted to process the check again for the correct amount, but the check was rejected at that time because it had previously been processed.  Please ask Ms. [redacted] to call me at ###-###-#### so that we may contact her bank to research this matter further.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: they are acting like they only called me up to offer me those shopping deals. When they first called I thought that they were [redacted] because they told me that I was going to receive a $100 gift card for my purchases online.I found out it was a scam because I called [redacted] and they told that when you get a call from them regarding a gift card they don't charge you a fee they just verify your  address. All I want  out of this is for them to stop scamming people.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted],  that the [redacted] and ** initiate  a formal investigation to determine any criminal element associated with  [redacted]'s business model and or day to day practices.  Further the fact that [redacted] freely discloses that they used a third party organization (presumably "[redacted]") to access our bank account on a monthly basis over a 10 year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise.  The fact that during this period of time '03-'14 while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'14 we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a 10 year period to confirm whether we wanted to continue the service is further indication  of [redacted] appearance of taking advantage of military families and other vulnerable client sectors.  Revdex.com has the credibility and obligation to warn  [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue.  I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge.
Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, 2015.  On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining Shoppers Advantage was a $50.00 shopping rebate.  The offer related to Great Fun was a $40.00 Visa gift card.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged.  Mr. [redacted]’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

As the nature of his complaint pertains to insurance, we are unable to provide you with the details of the insurance coverage.  As such, for his privacy and protection, our response must be sent...

directly to the insured via mail.  [redacted], at his discretion, may share our response with you.  
 This product is not subject to HIPAA regulation. Written or verbal authorization is required prior to releasing any insurance information to a third party. 
 
Please be assured we have responded to the complainant directly and have provided a resource for him to contact should he have additional questions.  We also advised in our response that [redacted] may share our response directly with you.