Affinion Group, Inc.

Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun and Shoppers Advantage memberships. During her enrollments, [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  [redacted] provided her billing information in order to accept the offers in the services.  Please ask [redacted] to contact me at [redacted] if she would like to listen to a recording of her enrollment call. [redacted] Great Fun and Shoppers Advantage memberships were both canceled during the trial periods, and she will not be charged a monthly fee for either service.  We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.  After researching her concerns, we found that Ms. [redacted] was enrolled in our Travelers Advantage service on July 16, 2014,...

after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $40 in rebates for hotel reservations.  In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding hotel receipts.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Ms. [redacted]’s membership was canceled on October 17, 2014, and refunds totaling $34.98 have been issued to her credit card account as full reimbursement of the fees that she was charged for the service.   We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted]nd [redacted] memberships, services provided by [redacted] Corporation.   By way of background, [redacted] and [redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] enrolled in both our [redacted] and [redacted] services on March 31, 2017, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted.  The offer for joining [redacted] was a $50.00 rebate for a purchase from [redacted] Airlines.  The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  [redacted] was provided a separate phone number for each service to call to cancel. In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent to the e-mail address [redacted]) that was provided to us during the enrollment process.  Upon our receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered to her within 6-8 weeks.   Our records indicate that [redacted]’s rebate forms were e-mailed to her on April 6, 2017.  We regret to hear that the forms were not received.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted]) or fax [redacted] her [redacted] Airlines receipt to my attention, and I will have her $50.00 rebate processed by our Claims department.   Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] and [redacted] memberships were both canceled during the trial periods, and she will not be charged a monthly fee for either service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, [redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers...

Advantage and Great Fun for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.  Mr. [redacted] can be assured that his Shoppers Advantage membership was canceled on June 22, 2015, and a refund of $39.98 will be issued to his credit card account.  Mr. [redacted] Great Fun membership was also canceled on June 22, 2015, and an additional refund of $39.98 will be issued to his account as reimbursement of the monthly fees that he was charged for this service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships...

with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 11, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, Mr. [redacted] Great Fun membership was canceled on January 3, 2014, and he was not charged a monthly fee.  Mr. [redacted] Shoppers Advantage membership was canceled on April 20, 2015, and refunds totaling $255.85 are being issued to his credit card account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Mr. [redacted] enrolled on August 3, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store.  We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Mr. [redacted]’s membership was cancelled on September 3, 2014, and a refund of $107.91 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. 
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $102.94 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his PrivacyGuard membership, a service provided by Trilegiant Corporation. 
We are canceling Mr. [redacted] PrivacyGuard membership as our service is no longer being offered by his financial institution.  We...

apologize for any inconvenience that this may cause.  Please be advised that Mr. [redacted] may enroll in another membership independent of his financial institution.  If Mr. [redacted] would like to enroll in another membership, we ask that he please do an internet search for the service in which he is interested.
We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with the [redacted] gift cards that she received.   After researching her concerns, it has been confirmed that 5,000 points were refunded to [redacted]ccount on September 6, 2017, as reimbursement for the...

two [redacted] gift cards that she received without value.  Please ask [redacted] to contact us if she has any further questions or concerns.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   [redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 20, 2015.  On that date, he was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for trying Great Fun was $40 in [redacted] gift cards.  The offer related to Shoppers Advantage was a $25 American Express gift card.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted] Great Fun membership was canceled on May 5, 2015, and Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015.  Refunds totaling $2.00 will be issued to Mr. [redacted] debit card account as reimbursement of the two $1.00 trial fees that he was charged for the services. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation.   Our records indicate that [redacted] enrolled in both our [redacted] and [redacted] services on June 9, 2017, after making a purchase from...

[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted.  The offer for joining [redacted] was two (2) $20.00 rebates for purchases from [redacted].  The terms of the offer for [redacted] stated that one of the $20.00 rebates could be used toward [redacted] current [redacted] purchase, and the other $20.00 rebate could be used toward a future purchase.  The offer related to [redacted] was $20.00 in gas purchase rebates.   In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent to the e-mail address that was provided to us during the enrollment process, along with her corresponding receipts of purchase.  Upon our receipt of the completed rebates forms and receipts, [redacted] rebate checks would have been delivered to her within 6-8 weeks.    Our records indicate that a welcome e-mail from [redacted] containing a link to the two $20.00 [redacted] rebate forms was sent to [redacted] on June 14, 2017. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) me a copy of her receipt from her recent [redacted] purchase, and I will have her first $20.00 rebate processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted] membership was canceled on June 27, 2017, and a refund of $1.00 was issued to her credit or debit card account.  [redacted] membership was canceled on July 5, 2017, and an additional $1.00 refund is being issued to her account as reimbursement of the trial fee that she was charged for this service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, Jason A[redacted] Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I want to thank you for your concern and help getting this situation resolved. It is not what they say but what they don't say in their sales tactics that is confusing. Thank you again!!
Sincerely,
[redacted]

June 16, 2016 VIA OVERNIGHT MAIL Revdex.com #:  [redacted] Dear Madam or Sir: This is in response to the above referenced complaint filed with your office. Due to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website.  Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next 3 business days.  The complainant, at their discretion, can share our response directly with you. We appreciate your understanding regarding this matter. Sincerely, Third Party AdministratorCC:  Carrier

Dear Revdex.com,
Thank you for bringing this attention. Billing issues are taken
very seriously at [redacted] However, being that [redacted] is a completely
separate company that does their own billing, we are unable to assist in any
way. We cannot see whether a customer has...

signed up for the rebate/
entertainment service that [redacted] provides, and we are in no related to
Great Fun. [redacted] is a company that is partnered with the website that **.
[redacted] purchased our tickets through. Unfortunately we really don’t have
any details or suggestions on how to proceed with **. [redacted]’s problem, as we
only provided the actual tickets for the show.
I’m sorry we couldn’t provide more assistance in this matter.
Respectfully,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was $100 worth of reservations rebates.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on June 20, 2014, during his trial period.  Mr. [redacted]’s Shoppers Advantage membership was canceled on September 8, 2014, and a refund totaling $51.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted]...

for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  [redacted] can be assured that his [redacted] membership was canceled on August 28, 2014, and a refund totaling $187.89 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for [redacted] correspondence regarding her concerns with her [redacted] membership, a service provided by...

[redacted] Corporation.
 
Our records indicate that [redacted] enrolled in our [redacted] service on June 12, 2016, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted].  The offer for joining [redacted] was a $50.00 reservations rebate.  According to the terms of the agreement for [redacted], if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address [redacted] provided to us during the enrollment process, along with her corresponding receipt from [redacted] Our records indicate that this e-mail was sent to [redacted] on June 22, 2016.  Upon our receipt of the completed rebate form and receipt, [redacted]’s rebate check would have been delivered to her within 6-8 weeks.
 
We regret to hear that [redacted] did not receive the rebate form that was previously sent to her. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her rebate processed by our Claims department.  In addition, [redacted]’s [redacted] membership was canceled on August 23, 2016, and a refund of $16.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 17, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $50.00 rebates for reservations.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  Ms. [redacted] was provided a separate phone number for each service to use in order to call and cancel.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her first and last name, address, and billing information to the representative in order to accept the offers in the services.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.    As such, Ms. [redacted]’s Great Fun membership was canceled on July 16, 2014, and she was not charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was canceled on October 28, 2015, and refunds totaling $255.85 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with the $50.00 rebate check that was sent to her by Travelers Advantage, a service provided by Trilegiant Corporation.  Our accounting department has confirmed that the $50.00 rebate check that was sent to Ms....

[redacted] was cashed on March 24, 2015, but Ms. [redacted] has indicated that the check was not deposited until sometime in April.  This would seem to indicate that someone may have attempted to deposit the check a second time.  Please ask Ms. [redacted] to contact her financial institution to verify that the check was originally cashed on or around March 24, 2015, and that this is why the second deposit would not have been successful.  Sincerely, [redacted]Customer Relations