Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do expect to see the full refund they have promised in my bank account. 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her...

membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.    
We regret that Ms. [redacted] has not received her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts directly to me, and I will have her rebates processed by our Claims department.
 
In addition, Ms. [redacted]’s Great Fun membership is currently active.  Please advise Ms. [redacted] to contact us by April 14th, 2014, if she would like to cancel her membership during the trial period.  She is not required to be an active member at the time of her rebate redemption.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Plus Advantages membership, a service provided by Affinion Benefits Group, LLC (“ABG”).
 
By way of background, ABG is the Plan Administrator for savings and protection programs...

offered to customers of participating financial institutions nationwide.  Our records indicate that Mr. [redacted] was enrolled in the Plus Advantages program through his participating financial institution, [redacted].  The Plus Advantages program provides various savings and health discount benefits including access to hotel discounts, the Rx Advantage Prescription Drug Program, and discounts on prescription eyeglasses and contacts at participating optical providers nationwide. 
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Plus Advantages program for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further.  Mr. [redacted] can be assured that his membership was canceled on April 10th, 2014, and a refund totaling $150.00 is being issued to his checking account as full reimbursement of the monthly fees that were charged to his account by ABG.  This includes any membership fees charged to Mr. [redacted]’s account since May of 2012. 
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

We are currently in receipt of [redacted] complaint with Shopper Discounts & Rewards and will respond shortly with our response.
Sincerely,
[redacted]
Manager, Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Affinion Benefits Group, LLC.
 
We jointly market our memberships with our clients to their respective customers.  We always obtain...

authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted].  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $5.00 to activate their [redacted] membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the monthly/annual membership fee was charged to their checking account.
 
The solicitation piece fully disclosed the terms of the offer.  The front and back of the check clearly stated that cashing the check activated the [redacted] membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.
 
Our records indicate that [redacted] was enrolled in [redacted] on August 4, 2008, after he cashed the check for $5.00.  We are mailing a copy of the check to [redacted] for his reference. 
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s membership was canceled on August 11, 2014, and refunds totaling $355.00 will be issued to his checking account as full reimbursement of the fees that he was charged for the service.
 
We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s PrivacyGuard and Hot-Line memberships, services provided by Trilegiant Corporation. By way of background, PrivacyGuard and Hot-Line are part of an established membership-based service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join PrivacyGuard and Hot-Line in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching [redacted]’s concerns, we found that [redacted] was enrolled in both our PrivacyGuard and Hot-Line services on September 23, 2009, after being transferred to one of our representatives by her credit card company.  PrivacyGuard and Hot-Line go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the yearly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each year at the then current membership fees. As a member of the PrivacyGuard service, members have access to a variety of benefits including Triple Bureau Credit Reports along with Triple Bureau Daily Credit Monitoring.  Please note that the Hot-Line program offers members a different set of benefits including our Credit Card Registry and our Lost or Stolen Credit Card Hotline services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in PrivacyGuard and Hot-Line.  As such, Ms. [redacted]’s PrivacyGuard membership was canceled on November 19, 2014, and a full refund of $650.95 has been issued to her credit card account.  Ms. [redacted]’s Hot-Line membership was canceled on October 27, 2014, and an additional refund of $599.95 has been issued to her account as full reimbursement of the fees that she was charged for this service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]

Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation.  By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.   After an initial investigation of our databases, our records do not indicate that Mr. [redacted] has become a member of any of our programs.  In order to become a member and receive any of our promotional offers, Mr. [redacted] must affirmatively agree to enroll per the terms and conditions of the service. In his complaint, Mr. [redacted] references an offer that he received for a $100 gift card.  Trilegiant Corporation would not be associated with this gift card, and Mr. [redacted] should contact the phone number on the postcard that he received with any questions concerning that offer.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted].   In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent...

to the e-mail address ([redacted]) that was provided to us during the enrollment process.  Our records indicate that these emails were sent to [redacted] on, or around, January 24, 2018.  We regret to hear that [redacted] did not receive this correspondence.   Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] and [redacted] memberships were both canceled on April 10, 2018, and refunds totaling $67.96 are being issued to her credit card account as reimbursement of the monthly fees that she was charged for the services.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 4, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $50 rebates for purchases from [redacted] Airlines.  The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Please ask [redacted] to call me at [redacted] if she would like to listen to a recording of her enrollment call.    Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, [redacted]’s Great Fun membership was canceled on November 24, 2014, and a refund of $16.99 was issued to her credit card account.  [redacted]’s Shoppers Advantage membership was canceled on February 27, 2015, and an additional refund of $68.96 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun and Shoppers Advantage services on...

March 5, 2015, after making an online purchase and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage.  The offer for joining Great Fun was two $25 purchase rebates.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  In order to avail himself of our promotional offers, [redacted] would be required to return the rebate forms that are included in his membership kits or being sent to the e-mail provided during the enrollment process.  Members normally receive this e-mail within five business days from the date of their enrollment. Upon receipt of the completed rebate forms and receipts,[redacted] rebate checks would be delivered within 6-8 weeks.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, [redacted] Great Fun and Shoppers Advantage memberships have both been canceled, and he will not be charged a monthly fee for either service.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage,...

Everyday Privileges Gold, Great Fun, and Travelers Advantage are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage after being asked if she would like to learn about special offers when trying the services for trial periods.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in each of the services.
 
During the enrollments, Ms. [redacted] was provided with the terms of the memberships.  Great care is taken to ensure that the consumer authorizes enrollment in each of the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage, Everyday Privileges Gold, Great Fun, and Travelers Advantage.  As such, all of Ms. [redacted] memberships in these programs have been canceled, and refunds have been or will be issued to the credit or debit card accounts that were billed as full reimbursement of the fees that she was charged.  The total amount of these refunds is $416.65.  Ms. [redacted] may also e-mail ([redacted]) or fax (###-###-####) copies of her bank statements depicting any fees or charges that she incurred as a result of our service billings to my attention for review and reimbursement.
 
We apologize for any inconvenience that Ms. [redacted] and Ms. [redacted] may have experienced and hope that his matter has been resolved to their attention.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  [redacted] can be assured that his [redacted] membership was canceled on March 25, 2016, and refunds totaling $475.72 are being issued to his credit card account as full reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted]...

[redacted] memberships, services provided by [redacted]
 
By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching [redacted] concerns, we found that [redacted] enrolled in both our [redacted] services on December 11, 2014, after she called to order merchandise from [redacted].  On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from [redacted].  The offer related to [redacted] was $20.00 in gas purchase rebates. 
 
[redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 3, 2016, and refunds totaling $135.92 were issued to the credit card account that was charged.  Additional refunds totaling $136.92 are being issued to the account as full reimbursement of the fees that [redacted] was charged for the service.
 
[redacted] membership was also canceled on May 3, 2016, and refunds totaling $135.92 were issued to her account.  Additional refunds totaling $136.92 are also being issued to [redacted] account as full reimbursement of the fees that she was charged for this service.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on May 16, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.The offer for joining Great Fun was two (2) $30.00 rebates for purchases made through [redacted].  In order to avail him of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate [redacted] orders.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would be delivered within 6-8 weeks. We are in receipt of Mr. [redacted] rebate requests, but because the two tickets were purchased during the same [redacted] order, they were only eligible for one of the $30.00 rebates.  One rebate was previously approved, and Mr. [redacted] should be receiving that check shortly.  In order to uphold our high level of customer satisfaction, we have now requested for a second $30.00 rebate check to be sent to Mr. Kellar, which he can expect to receive within the next fifteen to twenty business days. Pursuant to the terms relayed to him, Mr. [redacted] was billed $16.99 at the end of each of the first 30-days of service for the Great Fun and Buyers Advantage membership programs.  Our records indicate that he has disputed those charges with his credit or debit card company, and the fees were refunded.  Once we were notified of the disputes, Ms. [redacted] memberships were canceled, and he will incur no additional fees We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on December 7, 2013, when he called to order merchandise from [redacted].  Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on July 6, 2015, and refunds totaling $203.88 were issued to his credit card account.  Additional refunds of $102.94 will be issued to Mr. [redacted]’s account as full reimbursement of the fees that he was charged for the service.  Our records indicate that Mr. [redacted] was charged $16.99 per month for his Shoppers Advantage membership, not $17.99 per month as was stated in his complaint.  Mr. [redacted] canceled his Everyday Privileges Gold membership on January 10, 2014, and he was not charged a monthly fee for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] a service provided by [redacted]...

[redacted]
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] enrolled in [redacted] on March 18, 2015. On that date, [redacted] was asked if she would like to learn about a special offer for a $40.00 Visa gift card when trying the service for a trial period.  [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, [redacted] was provided with the terms of the membership in [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on July 26, 2016, and refunds totaling $255.85 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because: I did call the same day that I ENROLLED to CANCEL my service and the rep provided me a cancellaton number, but of course it hought it was taken care off so I didnt keep it. Can you please just cancel my subscription and confirm that no more payments will be taken out on the future
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 14, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $30 rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on April 27, 2015, and she will not be charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on April 27, 2015, and a refund of $1.00 is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Complaint: [redacted]
From: [redacted]
Sent: Friday, May 30, 2014 4:41 PM
To: [redacted]
Subject: Revdex.com COMLAINT ID [redacted]
Ms. [redacted],
 
 Below you will find the letter I sent to Mr. [redacted] in regards to the complaint listed above. I hope this settles my complaint. They refunded the original charge of $16.99 today. Thank you and the Revdex.com for handling this issue for me.
 
Mr. [redacted],    
 Above is  both an attachment with the bank credentials on it and just a copied and pasted  copy of my bank account for the dates of May 15 through May 21st  as you can see your post went into the account on May 20th which overdrafted the account to -$17.84 and I was charged a $35.00 overdraft fee for your withdrawal on May 21.  I hope this provides the information  needed to have these fees reimbursed if not I can have the bank fax you this information.
 I will be forwarding a copy of this e-mail to the Revdex.com as well as follow-up on the case.
 
Sincerely,
 
[redacted]