Affinion Group, Inc.

October 13, 2016 Revdex.com ID#  [redacted] Dear Madam or Sir: We are providing this information in response to the above referenced complaint filed with your office. Unfortunately, as the nature of this complaint pertains to insurance we are unable to provide our detailed response...

on this public website.  For their privacy and security, our response was mailed today to the primary insured, via [redacted] overnight.  Additionally, the insured has been provided a direct contact should they have any questions or need additional information.  The insured may share our response directly with you.   We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator CC:  Carrier

Thank you for your correspondence regarding [redacted] concerns.
...

 
Our records indicate that check # [redacted] was originally issued to [redacted] on November 5, 2014.  We have confirmed that this check was not cashed, and we have requested for a replacement check to be sent to [redacted].  [redacted] can expect to receive the new check within the next fifteen to twenty business days.
 
 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Values membership, a service provided by Trilegiant Corporation. By way of background, Everyday Values is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer.  The front and back of the check stated that cashing the check activated the Everyday Values membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr. [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $9.25.  We are mailing a copy of the check to Mr. [redacted] for his review.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values.  As such, Mr. [redacted]’s membership was canceled on October 30, 2015, and refunds totaling $1,159.91 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]   Our records indicate that [redacted] enrolled in the [redacted] service on September 15, 2016, by responding to an online offer on the [redacted]...

[redacted] website.  The offer for joining [redacted] was a $50.00 rebate for a purchase from [redacted]  In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail address that was provided to us during the enrollment process, along with her corresponding Spirit Airlines receipt.  Upon our receipt of the completed rebate form and receipt, [redacted] rebate check should have arrived to her within six to eight weeks.   According to our records, we received [redacted] initial rebate request on October 14, 2016, and a $50.00 check [redacted] was issued to her.  Upon learning that [redacted] did not receive the check, we requested for it to be voided and for a new check to be issued.  [redacted] should have received this check ([redacted]) within fifteen to twenty business days from December 9, 2016.    We regret to hear that [redacted] has not received her reissued check.  As such, we have requested for a third $50.00 check to be sent to [redacted].  The new check is being sent by overnight mail with tracking information.  In addition, [redacted] membership was canceled on September 22, 2016, and she will not be charged a monthly fee for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns. By way of background, we are an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  After researching her...

concerns, we found that [redacted] is a member of our Great Fun, Shoppers Advantage, and Everyday Privileges programs.   Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun, Shoppers Advantage and Everyday Privileges Gold for any reason. In her complaint, however, you indicate that [redacted] would like to have a magazine subscription canceled.  Please be advised that Great Fun, Shoppers Advantage, and Everyday Privileges Gold would not be associated with a magazine subscription.  Please ask [redacted] to verify that Great Fun, Shoppers Advantage and Everyday Privileges Gold are the programs that she would like to have canceled.  Upon cancellation, we would also be happy to refund [redacted] for any membership fees that she is requesting to have reimbursed.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an...

online hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was offered one (1) $50.00 hotel reservation rebate and one (1) $25.00 hotel reservation rebate for joining Travelers Advantage.  According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Our records do not show that Mr. [redacted] has previously returned the rebate forms that were sent to him.  In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr. [redacted] again.  Mr. [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Mr. [redacted] membership was canceled on July 16, 2015, and refunds totaling $152.91 are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Hot-Line membership, a service provided by Trilegiant Corporation. 
We are canceling Ms. [redacted]’ Hot-Line membership as our service is no longer being offered by her financial institution.  We apologize for any...

inconvenience that this may cause.  Please be advised that Ms. [redacted] may enroll in another membership independent of her financial institution.  If Ms. [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line.  As such, a refund of $419.50 will be issued to Ms. [redacted].  We ask that Ms. [redacted] allow fifteen to twenty business days to receive her refund check.
We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching [redacted] concerns, we found that [redacted] was enrolled in our Shoppers Advantage service on March 3, 2011, after being transferred to one of our representatives by [redacted].  Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  If [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, [redacted] membership was canceled on November 3, 2014, and a refund of $762.57 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. 
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 21, 2015.  On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining Great Fun was a $40 Visa gift card.  The offer related to Shoppers Advantage was $40 in gas purchase rebates.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted] Great Fun and Shoppers Advantage memberships were both canceled on April 30, 2015, and refunds totaling $2.00 will be issued to his debit card account as reimbursement of the two $1.00 trial fees that he was charged.  In his complaint, Mr. [redacted] also references a $1.95 charge to his account.  Trilegiant Corporation would not be associated with that transaction. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients...

to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on July 28, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted.  According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her first and last name, address, and billing information to the representative in order to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’s membership was canceled on October 28, 2015, and a refund of $1.00 will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.Sincerely,Jason A[redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 
The debit card associated with these charges has been deactivated. USAA bank will contact your company to collect the refund due to our account. Please do not make any reversals as the card used has been deactivated.

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted]...

[redacted] services on March 21, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on April 21, 2014, and he was not charged a monthly fee.  [redacted]’s [redacted] membership was canceled on September 22, 2014, and a refund of $85.95 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.  
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on November 19, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Ms. [redacted] membership was canceled on June 9, 2015, and a refund of $85.95 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] Enhanced membership, a service provided by Trilegiant Corporation.  Feedback such as his provides us with the opportunity to re-examine our procedures, make changes where necessary and continually...

strive for increased customer satisfaction. We assure you that Mr. [redacted] complaint has been treated seriously.  We did receive a copy of Mr. [redacted] store receipt reflecting his purchase of the [redacted] membership, and after additional research, we were able to locate Mr. [redacted] membership number.  I have contacted Mr. [redacted] to provide him with this information and to let him know that his [redacted] benefits are active.  We have also requested for a new membership kit to be sent to Mr. [redacted], which he should receive within the next 7-10 business days. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, 
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on April 23rd, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted.  According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on March 7th, 2014, and a refund of $170.90 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.  Mr. [redacted]’s Great Fun membership was canceled on May 31st, 2013, and he was not charged a monthly fee for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] additional concerns with his [redacted] membership.
 
Our records indicate that refunds totaling $578.66 were successfully issued to [redacted]’s debit card account as full reimbursement of the fees that he was charged for the [redacted] service.  Please ask [redacted] to contact his financial institution to verify that he has received these refunds.  If he is unable to confirm this information with the financial institution, please ask [redacted] to contact me at ###-###-#### for further assistance.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for [redacted] correspondence regarding his concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 25, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was $100 worth or rebates for car rental reservations.  The offer related to Shoppers Advantage was $20 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on July 22, 2014, and she was not charged a monthly fee.  Ms. [redacted] Shoppers Advantage membership was canceled on October 6, 2014, and a refund of $34.98 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.  
 
In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 6-8 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims department.
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 6, 2015, after making a purchase from Sears and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was two (2) $25.00 purchase rebates.  The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number for each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on November 18, 2015, and refunds totaling $34.98 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.  Mr. [redacted]’s Shoppers Advantage membership was canceled on September 25, 2015, and he was not charged a monthly fee. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

I was not informed that Great fun be give my credit card information. However were will to refund my $1,, but Shopper Advantage wasn't"t will to gave me a Rte fund.  I still feel that your respentatives does not out right state that there two different compary.  If I would of been informed that I was signing with different. Company that I would not joined shoppers advantage.    
I would like to thank you for refunding both of the members trail fee of $1.00.  I don't want any of my personal credit information give out or credit card.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

RE:     [redacted]/ Revdex.com Complaint # [redacted]
This letter is a response to your further correspondence regarding [redacted] complaint with [redacted].
[redacted] was informed that...

per the [redacted] Membership Terms of Service, we have elected to terminate his membership in [redacted] effective December 20, 2013.
Upon receiving [redacted]’s complaint, a full review of [redacted]’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $298.93 will be processed within 4-6 weeks.  This refund amount represents reimbursement of the actual percentage rates [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase. 
We hope this letter provides more clarification to [redacted] as to the reasoning of his [redacted] membership cancellation. 
Sincerely,
[redacted]
Manager, Customer Relations