Affinion Group, Inc.

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on April 20, 2012.  On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Ms. [redacted] membership was canceled on July 8, 2015, and refunds totaling $297.00 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

May 26, 2016 VIA ONLINE SUBMISSION Revdex.com#:  [redacted] This response is in regard to the above referenced complaint filed with your office.  As the nature of this complaint pertains to insurance, for privacy reasons we are unable to provide specific details...

on this website.   In order for us to research and respond to the concerns addressed in this complaint, our company has mailed a letter to the complainant requesting additional information.  Please be assured we have provided the complainant a contact and toll-free phone number so that we proceed with addressing this matter. We appreciate your understanding. Sincerely, Third Party Administrator CC:  Carrier

Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted]   Please be advised that there are many different scoring models used to calculate credit scores.  PrivacyGuard uses a formula called...

[redacted]  Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit.  The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources.  All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. Although we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $179.88 will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for [redacted]'s correspondence regarding his concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 29, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted.  The offer for joining Shoppers Advantage was $20 in gas purchase rebates.  The offer related to Great Fun was $40 in rebates for purchases from [redacted].  According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in our services.  As such, Mr. [redacted]’s Great Fun membership was canceled as requested on August 14, 2014, and he was not charged a monthly fee for the service.  Mr. [redacted]’s Shoppers Advantage membership remained active and was the source of the billing.  The Shoppers Advantage membership was canceled on November 13, 2014, and a full refund of $51.97 will be issued to Mr. [redacted]’s credit or debit card account.  
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] Enhanced membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] Enhanced is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in the [redacted] Enhanced service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $6.25 to activate their membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card account.
 
The solicitation piece fully and clearly disclosed the terms of the offer.  The front and back of the check stated that cashing the check activated the [redacted] Enhanced membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.
 
Our records indicate that [redacted] was enrolled in [redacted] Enhanced on June 4, 2010, after she cashed the check for $6.25.  We are mailing a copy of that check to [redacted] for her reference. 
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Enhanced.  As such, [redacted]’s membership was canceled on July 14, 2014, and a refund of $803.52 was issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships,...

services provided by [redacted] Corporation.

In her complaint, [redacted] references charges for the [redacted] services after her debit card account number was changed.  [redacted] bank participates in the [redacted] account updater program and provides card updates to registered recurring merchants for consumers whose card numbers have been updated in order to avoid delays in billing and lapses in service.  This is a standard industry program supported by both [redacted].

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted] memberships were both canceled on April 13, 2016, and refunds totaling $135.92 are being issued to her debit card account.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, [redacted] and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted]lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted.  The offer for joining [redacted] was two $50.00 reservations rebates.   The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage.  As such, Mr. [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee.  Mr. [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $153.91 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,
[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find the response is appropriate but the situation isn't resolved until I've received what was promised to me...the $20.00.
 
Once that has been received, I will gladly mark this as resolved. I e-mailed Mr. [redacted] the receipt for my purchase. A copy of that receipt is attached for your records as well.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
In order to avail herself of our promotional offer, Ms. [redacted] was required to return the two rebate forms that...

were included in her membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts from two separate purchases from [redacted] Airlines.  Our records indicate that Ms. [redacted] has retuned both rebate forms to us but has only included records of one purchase from [redacted] Airlines.  Because Ms. [redacted] tickets were bought during the same purchase, they were only eligible for one of the $50 rebates.  This rebate was previously approved, and Ms. [redacted] should be receiving it shortly.
 
In order to uphold our high level of customer satisfaction, we will also have a second $50 rebate processed for Ms. [redacted].  Ms. [redacted] can expect to receive this rebate check within the next fifteen to twenty business days.
 
In addition, Ms. [redacted]’s Great Fun membership was canceled on August 8, 2014, and a refund of $16.99 was issued to her credit card account.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership.
 
As an incentive for joining [redacted] was offered $60.00 in rebates for hotel reservations.  The terms of the offer state that a member would be eligible to redeem these rebates only one time.  [redacted]’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions.
 
We regret to advise that we have found [redacted]’s rebate to be ineligible for payment.  We apologize for any inconvenience that this may have caused.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppes Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  Our records indicate that Ms. [redacted] was offered enrollments in both our Great Fun and Shoppers Advantage services on May 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  However, after reviewing Ms. [redacted] call for quality assurance, we found that the enrollment in Great Fun did not meet our compliance standards.  As a result, the enrollment in Great Fun was canceled, and Ms. [redacted] was not charged a trial fee for the service. The offer for Ms. [redacted] to join Great Fun was $60.00 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20.00 in gas rebate purchases.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her [redacted] receipts to my attention, and I will have the $60.00 in rebates processed by our Claims department. In addition, Ms. [redacted] Shoppers Advantage membership was canceled on May 9, 2015, and a refund of $1.00 was issued to her credit or debit card account as reimbursement of the trial fee that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding[redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. After an initial investigation of our databases, we are unable to verify that we have located [redacted]...

membership with the information provided in his complaint.  In order to complete a more thorough search, please ask [redacted] to provide his Travelers Advantage membership number (if known) or any other addresses that may have used since becoming a member of the program. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.
 
Mr. [redacted] received a solicitation to join [redacted] which was mailed to select customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling our toll-free number, which was listed in the membership materials.
 
Our records indicate that Mr. [redacted] was enrolled in [redacted] on July 31, 2013, after we received his signed and completed order card.  We are mailing Mr. [redacted] a copy of the order card for his review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Mr. [redacted]’s membership was canceled on June 12, 2014, and a refund of $136.92 will be issued to his checking account as full reimbursement of the fees that he was charged for the service.
 
We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $100 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was a $50 rebate for a purchase made through Shoppers Advantage.  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted] Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee.  Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $187.89 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted].   Our records indicate that [redacted] enrolled in our [redacted] service on January 31, 2017, after making a purchase from [redacted] and then...

responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted].  The offer for joining [redacted] was two (2) $30.00 rebates for purchases from [redacted]  The terms of the offer stated that one of the $30.00 rebates could be used toward [redacted]’s current [redacted] purchase, and the other $30.00 rebate could be used toward a future purchase.  We have reviewed a recording of [redacted]’s enrollment call and have verified that these terms were explained correctly.  Please ask [redacted] to contact me at ###-###-#### if he would like to listen to a recording of his enrollment call.   In order to avail himself of our promotional offer, [redacted] was required to return the rebate forms that were sent to the e-mail address that was provided to us during the enrollment process, along with his corresponding receipts of purchase from Ticketmaster.  Upon our receipt of the completed rebates forms and receipts, [redacted]’s rebate checks would have been delivered to him within 6-8 weeks.    Our records indicate that [redacted]’s first $30.00 rebate request was approved on February 17, 2017.  [redacted]’s second rebate request was denied because he sent a receipt for only one [redacted] purchase.  However, in order to uphold our high level of customer satisfaction, we have requested for a second $30.00 rebate check to be sent to [redacted], which he can expect to receive within the next fifteen to twenty business days.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, [redacted]’s [redacted] membership was canceled on February 17, 2017, and he will not be charged a monthly fee for the service.   We apologize for any inconvenience that [redacted] may have experienced.   Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided...

by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in our [redacted] service on May 20, 2016, after making a purchase from [redacted]nd then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun.  The offer for joining [redacted] was a $50.00 rebate for her [redacted] purchase.  According to the terms of the agreement for Great Fun, if [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.  Trial members could cancel at any time within the trial period by simply calling the toll-free number which was provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. As such, [redacted] membership was canceled on July 1, 2016, and a refund of $16.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged. 
 
In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was sent to the e-mail provided during the enrollment process, along with her [redacted] receipt.  Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-8 weeks.
 
Our records indicate that [redacted] rebate form was e-mailed to [redacted] on May 30, 2016.  We regret to hear that [redacted] did not receive the form.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $50.00 rebate processed by our Claims department.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
We regret that Ms. [redacted] did not receive her $50 [redacted] gift card in a timely manner.  In order to uphold our...

high level of customer satisfaction, we have requested for another $50 [redacted] gift card to be sent directly to her.  Ms. [redacted] should receive this item shortly.
 
In addition, Ms. [redacted]’s Great Fun membership was canceled on May 5, 2014, and refunds totaling $50.97 are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations