Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns with her [redacted] membership.
 
As an incentive for joining [redacted] was offered $60.00 in rebates for hotel reservations.  The terms of the offer state that a member would be eligible to redeem these rebates only one time.  [redacted]’s most recent rebate submission was denied because our records indicate that she was previously paid for these rebates, and as such, would be ineligible for further redemptions.
 
We regret to advise that we have found [redacted]’s rebate to be ineligible for payment.  We apologize for any inconvenience that this may have caused.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.   Our records indicate that [redacted] purchased an [redacted] membership that was not eligible for automatic yearly renewals.  As such,...

his yearly membership expired on December 20, 2015.  We regret any misunderstanding concerning the terms of our service.   We do apologize for any inconvenience that [redacted] may have experienced.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on July 9, 2015.  Mr. [redacted] was asked if he would like to learn about a special offer for a $25.00 [redacted] gift card when trying the service for a trial period.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on September 25, 2015, and refunds totaling $44.90 are being issued to his debit card account as full reimbursement of the fees that he was charged for the service.  In his complaint, Mr. [redacted] also references charges to his account by [redacted].  Trilegiant Corporation would not be associated with those charges, nor have we provided Mr. [redacted]’s information to any other parties for billing purposes. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Complaint: [redacted]
Refer to attached documentation.
Sincerely,
[redacted]

June 16, 2016
 
VIA OVERNIGHT MAIL
 
Revdex.com #:  [redacted]
 
Dear Madam or Sir:
 
This is in response to the above referenced complaint filed with your office.
 
Due to the nature of this complaint pertaining to insurance, for privacy reasons we are unable to provide a detailed response on your public website.  Please be assured a detailed response is currently under review with the insurance carrier and will be mailed directly to the complainant within the next 3 business days.  The complainant, at their discretion, can share our response directly with you.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
Third Party Administrator
CC:  Carrier

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 19th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.   According to the terms of the agreements for the services, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.
 
[redacted] be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Great Fun membership was canceled on May 15th, 2014, and a full refund of $85.95 will be issued to his debit card account.  Mr. [redacted]’s Shoppers Advantage membership was canceled on April 3rd, 2014, and an additional refund of $68.96 will be issued to his account as full reimbursement of the fees that he was charged.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] additional concerns with [redacted], a service provided by [redacted] Corporation.
 
Our records indicate that [redacted] was enrolled in [redacted] on July 2, 2014.  On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period.  [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, [redacted] was provided with the terms of the membership in [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
[redacted]’s [redacted] membership was canceled on July 30, 2014, during her trial period, and a refund of the $1.00 trial fee was issued to the account that was charged.  Our records indicate that this is the only fee that [redacted] was billed for the [redacted] service.  [redacted] Corporation and [redacted] would not be associated with the other charges that [redacted] references in her complaint.
 
We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
 
In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her...

membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within six to eight weeks.
 
We regret that we do not have a record of receiving [redacted]’s rebate forms.  In order to uphold our high level of customer satisfaction, we have requested for a $100.00 rebate check to be sent to her.  Please ask [redacted] to allow fifteen to twenty business days to receive this check.
 
In addition, [redacted] membership was canceled on July 8, 2014.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on May 12, 2015.  On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining Great Fun was $40 in [redacted] gift cards.  The offer related to Shoppers Advantage was a $25 [redacted] gift card.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun and Shoppers Advantage memberships were both canceled on May 26, 2015, and refunds totaling $2.00 will be issued to her credit or debit card account as reimbursement of the $1.00 trial fee that was charged for each service.  In her complaint, Ms. [redacted] also references additional charges to her account.  Trilegiant Corporation would not be associated with these additional transactions.  The names of the companies that deducted those fees should be reflected on Ms. [redacted] statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact the other companies that billed her to help resolve her concerns.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, [redacted] and Shoppers Advantage are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our [redacted] and Shoppers Advantage services on July 17, 2014, after making a reservation through [redacted]lines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both [redacted] and Shoppers Advantage, which our records indicate he accepted.  The offer for joining [redacted] was two $50.00 reservations rebates.   The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and Shoppers Advantage.  As such, Mr. [redacted] membership was canceled on September 3, 2014, and he was not charged a monthly fee.  Mr. [redacted] Shoppers Advantage membership was canceled on May 28, 2015, and a refund of $153.91 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Values membership, a service provided by Trilegiant Corporation. By way of background, Everyday Values is part of an established membership-based discount service company.  We jointly market our memberships...

with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer.  The front and back of the check stated that cashing the check activated the Everyday Values membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr. [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $9.25.  We are mailing a copy of the check to Mr. [redacted] for his review.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values.  As such, Mr. [redacted]’s membership was canceled on October 30, 2015, and refunds totaling $1,159.91 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

I changed my bank account right away, I closed my account on January 3, 2017 once I noticed the charges. The company did not refund me back any money, I am not sure where the money was sent to my account was close.

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted].   By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on April 11, 2015, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from [redacted]  The offer for joining [redacted] was $20 in gas purchase rebates.    [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on July 6, 2015, and she was no longer charged a monthly fee.  We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on September 22, 2016, and refunds totaling $272.84 are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in [redacted] on July 2, 2014.  On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period.  [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, [redacted] was provided with the terms of the membership in [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elected to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s membership was canceled on July 30, 2014, and a refund of the $1.00 trial fee will be issued to her credit or debit card account.  This is the only fee that [redacted] was charged for her [redacted] membership.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Great Fun are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Great Fun for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.  Mr. [redacted] can be assured that both his Travelers Advantage and Great Fun memberships were canceled on October 16, 2014, and he will not be charged a monthly fee for either service.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] a service provided by Trilegiant Corporation.
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Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on August 18, 2015, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted.  The offer for joining Great Fun was two $30.00 rebates for purchases from [redacted] In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process.  On September 9, 2015, we received a call from Mr. [redacted], and he indicated to our representative that he had changed addresses and that there had been a delay in receiving his membership materials.  At that time, our representative verified Mr. [redacted]’ address and requested for the membership material to be sent to him again, including additional rebate forms.  We also requested for a thirty day extension of Mr. [redacted]’ trial period.  However, our representative did not indicate to Mr. [redacted] that he would be eligible to redeem more than the two $30.00 rebates that he was originally offered for joining the service.  Please ask Mr. [redacted] to contact me at ###-###-#### if he would like to review a recording of that call.
According to our records, we have paid Mr. [redacted] a total of $90.00 in rebates.  As he was originally offered only $60.00 worth of rebates as an incentive to join Great Fun, Mr. [redacted] would not be eligible to redeem any additional rebates.  We apologize for any misunderstanding concerning the terms of our promotional offer.
Mr. [redacted]’ Great Fun membership was canceled on October 23, 2015, and he was not charged a monthly fee for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced.
Sincerely,
Jason An[redacted]
Customer Relations

RE:       [redacted] Revdex.com Complaint # [redacted] 
            Shopper Discounts & Rewards
This letter is a response to your further correspondence regarding [redacted]’s complaint with Shopper Discounts & Rewards.
We apologize that [redacted] has not received his check. After researching [redacted]’s further concerns, it was confirmed that [redacted]’s check in the amount of $298.93 was processed on July 16, 2014. The check number is [redacted].
We apologize for any inconvenience [redacted] may have experienced.
Sincerely,
[redacted]
Manager, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 
[redacted]
 
my bank has issued a new debit card - it should come in the mail this week - I don't know how this may affect the refund -
 
thanks for your help.