AH Media Group

this company made it sound like I would get this product for free if I paid shipping cost.
on September 28th I ordered the cream which is really all I wanted but it made you also order the eye serum but it said all I would have to pay was another shipping charge for that item also so I went a head and ordered both which was a total of $9.96 for shipping only. today (10-12-17) I received a notice from my bank that my account was overdrawn due to this company charging me FULL price for the two items. I called and asking for my money back and was pretty much told that they would not do that and kept offering discounts. This product did not work for me so I told them no I want my money back. she kept trying to offer me stuff and I kept saying no and I asked to speak with a supervisor and she told me that there was not one there. I told her that I would call my bank and dispute the charges and she told me that I would be unsuccessful in doing that and then said that she could give a 35% refund on each of the items which doesn't come anywhere close to what I paid total! while holding to get my conformation on the refund she told me that she was waiting on approval from her supervisor. I said that's funny you just told me that there was not one there and she replied with that its being approved over the internet her supervisor was not there because she was in a wreck. I truly hope this customer service rep was being truthful because I feel she was not. this company should let the customers KNOW UP FRONT that they have 14 days to call and cancel or they will be charged. any other company that offers free trails lets you know that you will be charged after so many days if that is what they choose to do when you sign up for the trial. if I would have know that information I would have called since the product has NOT WORKED for me at all. I would really like to have all my money back and not just that small refund amount. she told me that since they gave me that refund that I was not allowed to make complaints and if I did they would not give me the refund but I feel this should not happen to anyone else and wanted to make any future customers aware. people like me that cant afford to get the expensive products that see a free trail offer and read all these good reviews yes who would not want to try it but because of this situation I will never again fall for anything that offers a free trail unless they are up front about charging your account after so many days. this is the first time I have done a free trail that has NOT been UP FRONT about that information.

Ordered trial size and later charged me for full product. The 14 day cancellation must have been in some small print I did not see.
They refused to refund me the $90 dollar charge for a 1oz. sample of face cream, that does not even work. They hide the statement that says you must call and cancel the product in 14 days. It is purposely not clear as I would have never ordered
a product that must be cancelled. They used
Matthew McMacaunahey (sorry misspelled) name to promote the product as a charity for Skin cancer,
which I have.

My card was charged under a different company name. SO I disputed the charge and now I cannot get money back.
I impulsively signed up for a free trial of a skin care product. When it was delivered, there was no billing paper, or anything with the product. I did not know account number or anything else. I had received charge for $89.95 from a company that was not the same name on my credit card and I disputed it because I did not recognize it. The charge was reapplied and the account was cancelled. However when I called customer service after searching online for hours trying to find a number, since a simple google search just led to facebook posts about scams, and nothing with the name in it or website. When I finally found the number on a scam beware blog site, they said they could not reverse the charge because I had already disputed it with the credit card company.
While I understand I did not read the fine print, the customer service and lack of information given with product by the company is unacceptable. Had I known that their company was the charge, I would have contacted immediately, however there was a different name and no contact number on my credit card statement. It appears that they do everything they can to make it difficult for people to cancel.

Advertise a free trial upon sign up for it they automatically start charging you every 15 days for a new shippment even though you dont authorthize it
Requested the free trial, was automatically enrolled in and charged for an ongoing subscription that was not disclosed. They are charge $ 89 every 2-4 weeks, I never agreed to this or recieved any information that this was their intention. I did not sign, acknowlege or agree to any further shipments

In August of 2017 I ordered a trial sample of a skin care cream. The company I purchased this from made no obvious attempt to alert me that I was signing up for anything other than receiving a free sample size of a skin cream (buyer paid shipping). It was not made apparent anywhere that I needed to cancel anything... I received the product and thought everything was fine.

Fast forward to October 2017, I receive a package in the mail that turns out to be an additional order of the same product. A product that I did not order nor did I agree to pay for. I am a stickler for cancelling offers and had it been made apparent to me, I would have cancelled immediately to avoid being charged for this product. Once I realized what the package was, I refused delivery.

I then sent an email to the only contact available for the company and asked to immediately cancel any account I have with them, and refund any charges I had not expressly agreed to (as I refused delivery of the product). I then went back through my bank statement to find the charge that I must have missed .

I received a return email stating that I needed to call their 1-800 number to facilitate my request for cancellation. I did this and requested again that my account be cancelled immediately. I also requested to be refunded for the product they charged me for that I refused delivery. At that point, "Karen" told me I had voided my refund policy by refusing shipment. I was never given any kind of notice, paper - email - or otherwise, that I could not refuse the delivery of a package without voiding the return policy. I want to point out that the return address on my package is the same address used on their website for returns.

Still on the phone with "Karen" I asked for a supervisor or manager, multiple times, and was refused. I was told no one is available and that I would need to call back. I asked to be placed on hold, so I could wait for a manager and I was told that would tie up her line and I couldn't wait on hold. I again asked who I should ask to speak with when I call back, and she replied that she didn't know who I could ask for, but that I would just need to call back if I wanted to speak to a manager or supervisor.

I have dealt with many customer services departments in my life and I have to say this was the most sketchy I have ever had the unfortunate need to call. I have never been told that I cannot speak to a supervisor or that I would have to just call back and try again...

I feel scammed, as when I initially placed this order - there was nothing obvious to indicate that I was signing up for some type of automatic refill, nor was I made aware that refusing a delivery would void my right to a return.

Maybe nothing comes of this, but I needed to for myself just make an attempt to point out there unfavorable business practices. I signed up for what I though was a free trial size sample of a skin cream and was subsequently charged $90, and would have continued to be charged if I hadn't noticed.
Product_Or_Service: Amabella Allure Skin Cream
Order_Number: XXXXXXXX
Account_Number: 309

This company does not properly disclose that a trial offer is actually a monthly subscription obligation
I ordered a trial sample and agreed to pay $4.99 S&H and did not find the very small and hidden terms which automatically signed me up for a monthly subscription and $89.95 charge for the product. I was then charged for the trial product 10 days after ordering it (full price). I was also charged for a second product that I did not receive. When I called to explain, I was told I had to take up the missing product with the US Postal service. They would not reverse the charge for the missing product.

I signed up for a free trial of this eye and skin cream. I tried it and had an ALLERGIC REACTION to the cream. Unbeknownst to me, I was then charged $95 for a bottle of each. My husband saw the charges and alerted me. I called, cancelled any future charges but when I tried to get a refund for the charges I was told no. 'Erica' told me she was at a call center, refused to give me a supervisor, refused to give me any company information, then offered to send me a free bottle. I asked why the bottles they were charging me for couldn't be the free bottles. The truly nonsensical thing was she said I needed to continue using the product for 60 days, to see if I still had a reaction, but the 'free' trial is supposedly 14 days, so not free at all. At this time, I have not received anything other than the original trial bottles. I was told the company does not accept returns for refund, so if I send bottles back when they arrive, I will still be charged.
Product_Or_Service: revitalizing moisturizer and eye cream

This business needs to be shut down. This is a fraudulent and false advertising problem. When I called to complain, the Amabella call center would not tell me the name of the actual company that makes Amabella Allure. They would not tell me where this company was located. This started when my credit card company called me with a fraudulent charge. I had never heard of the company that my credit card mentioned. My credit card company said they had a lot of problems with fraudulent advertising with skin care samples from this company. I had to cancel my credit card. The "call center" lady with Amabella tried to blame this on me by saying I checked a terms and condition box, which I did not. I asked to speak to a supervisor and at first she said they were busy, then later she said supervisors were not located there??? It was not until I was in the process of filing this complaint, while on the phone with Sonya, that she offered to give me a "full refund." Sonya kept putting me on hold and then coming back on the line to offer me a percentage of a refund for the so-called total of $99.00. This was $99.99 that I did not authorize. I kept offering to mail the product back, which smelled bad and was sticky, for her company to drop this fraudulent charge. At first she offered 35% of the money back, then 50%, and then finally 100%. These products are advertised as a free sample, on a popular talk show, and you only pay for the shipping. Do not fall for this. Please read all the complaints.

BUYER BEWARE! This company is a total scam. We ordered 2 facial cream products that were advertised as a 30-day supply for only a $4.95 shipping and handling fee for each product. Nowhere on their website do they say anything about charging nearly $90 per item if you don't cancel your trial within 14-days. This is deceptive advertising at it's worst. May not be illegal but it certainly is deceptive in that they don't have anything in their purchase process where you accept their terms and conditions - only a small TERMS link at the bottom of website. Fortunately we did read the terms and called to cancel the trial during the 14-day period. However we never received any confirmation of the cancellation and then we are hit with nearly $180 in charges to our credit card. When we called to confront them (we spoke to 2 different representatives) we were basically told tough - we don't have record of your cancelation and our website and terms state very clearly that you must cancel within 14 days of using a product they claim takes 30 days of use to start showing any benefit. We've canceled our credit card out of fear that their unscrupulous business practice could put our finances at risk of future unauthorized charges.

False advertising and charging within 2 week trial period.
The offer was found on a Snapchat Ad. The product was advertised at $4.99 and then when the payment screen pulled up it shows another fee of $1.99 that would ensure delivery (not stated in the initial ad.) No where in the offer or during the checkout process was there notice of a $89.92 fee that would be processed if the trial period was not cancelled by telephone or e-mail within two weeks. This information was buried in the Terms and Conditions. Consumers are tricked in this way because so many other businesses are fully transparent about initial prices and the costs that will follow a trial period before a transaction is completed.
In addition to the false advertisement, I was able to locate the charge the day it appeared on my account. I called and they said at the end of the two week period I was liable for the $89.92 charge. The transaction date was 8/20/17 and the fee was charge to my account exactly 14 days later on 09/03/2017. They claimed to include the day that the purchase was made as a full business day. This does not make sense to me because 1 business day usually means the following day and 1 day equals 24 hours. When I tried to explain this to customer service they said that there calendar works different from a cell phone provider. I did not know what this meant but they refused to refund me for charging me on the 14th trial period day.

In addition I received my product 4 days after ordering it and only had 10 days of trial period with the product. I believe the trial period should begin from the date the product is delivered so you can guarantee each customer has the same trial period with the product and have time to notice results. Which brings me to my next point. I did not see any results, naturally, as any poorly ran business product would not conduct any miracles. After telling one of the customer service representatives this he explained that sometimes it takes a little longer to notice results and he offered me my next shipment at the employee rate of 50% off. First of all, if it sometimes takes longer to notice results, shouldn't the trial period be extended? Also, how do you just go around giving "employee discounts" to your customer. They should be offered customer discounts or refunds.
After trying to make my case peacefully with 3 customer service reps, one decided to ignore me and hang up on me and another laughed at me and told me she wasn't going to help me. I have never experienced such brutally poor customer service before. I truly hope this business gets shut down for the sake of consumers and I would appreciate my money back.

They would not allow me to return unopened items, that I was not expecting, for a refund. I am asking for a refund of unwanted items!
In the summer of 2017, I ordered a trial kit of their skin care. It was not advertised as an offer of getting additional automatic shipments. I looked closely and did not see this condition. Otherwise, I would not have ordered it! On October 7, 2017, I called to inquire about additional charges on my credit card and was told this information was in the terms and conditions and that I must not have read it. This trial which was not well advertised as many have stated on this site. Therefore, I asked if I could return the unopened items that I had and would be receiving. I was simply told a , "Nope"!! The customer service rep did not offer me any suggestions on how to help the situation. I told her that I did not want any more shipments and to cancel whatever "membership" I had immediately . I was charged $94.92 for an eye serum on Sept.27th, and $ $94.91on both Sept 1st and Oct.1st for moisturizer again that I did not ask for. I would like a refund of the items based on false advertising and an unwillingness to work with your customer. I wish that I would've investigated this company further as there is nothing positive to be found!

Ordered then cancelled product immediately after ordering when read complaints about company scamming.
Ordered trial offer July 2017 for $4.95. Read scam complaints called credit card company to remove the order on same day. Could not find web site or phone to call and cancel order. Kept receiving product first on 7/12, 8/26 and 9/26. On 10/9/17 saw charges on credit card and called card to cancel. They showed me how to find Ama Bella phone # on credit card statement. Called on 10/9/17 said I would ship product back they would not take it. Told them the invoices they sent with product showed no charge on them, no website, no phone to contact and cancel. They only agreed to refund $33.21 of the $94.91 that I was charged. They also cancelled my account as I requested.

I ordered a "free" 30 day trial. The ad says I can cancel at any time. Not true. You have to wait 14 days to cancel or you need to send back the unused product. I NEVER checked ANY box or was given an opportunity to read terms and conditions until AFTER I had paid for shipping? The woman on the phone says that goes directly to the USPS. I KNOW that is a LIE. I called immediately since after I had paid. Then and only then, there was an almost unnoticeable bit of text disclosing the monthly billing after the trial. Maybe five minutes and five minutes on hold had elapsed. They had not shipped anything and she finally said she cancelled my order, but could not give back the shipping since it went directly to USPS. How is this not mail fraud if they are collecting money for shipping that never happens?