Aimco

Hello [redacted] , I appreciate your concern and I want you to know that we are working diligently to ensure our community is smoke-free and comfortable for our residentsUpon receiving these smoking complaints, we have made many efforts to locate and resolve the issueOur team has, on multiple occasions, sent out community notices and email blasts to all residents reiterating how Windrift is a non-smoking community and any violators will be assessed a penalty fineWe have also conducted multiple unit inspections of your neighbors’ homes and yours as wellIn each inspection, we have found no hint of smoke smellSmoke smell, especially if your neighbors are smoking as consistently as you claim, would leave a lingering smellAlso, we have received zero complaints from any of your neighbors regarding smoke smellThere has also been no indication of your neighbors smelling smoke when we have personally reached out to themEven though we have not been able to find any signs of this issue, we have still offered you the option to transfer units and you declinedIf you would be able to provide us with the individuals’ apartment numbers or give us any information regarding who is smoking around you, we would love to address it with the individual and create a comfortable home for youHowever, at this time, we will not be able to let you out of your lease

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Hello ***, I have reviewed this matter with our Community Leadership Team and we will be able to remove the charges for the vinyl floor and for the carpet cleaningThe $cleaning charge will standThis cleaning charge was applied to many areas of your apartment that required cleaning and not just the burner that you had mentionedI have attached photos that document some of the areas that required cleaningThank you for your patience while this has been addressed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me the $back from the vinyl flooringI still do not agree with the cleaning charge of $but I will just forget about it as of now since they did give some of the money back they took from me erroneouslay

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Hello ***, I appreciate the opportunity to review this for youI have attached the invoice that we have received from our vendor, [redacted] along with the work order from the day they were thereThe documents from [redacted] show that the countertop refinish took place on 6/and that we were billed for this on 7/The purchase order that you are referring to (attached) is not indicative of when the repair took place but it rather shows the date that we approved work to be doneThe charges for your counter top finishing will still standThank you for your time and patience while we reviewed this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I requested my deposit back, I was provided with photographs that did not show need of countertop glaze so I demanded more evidence and I wanted to see the damages in the actual apartmentHowever the property manager stated that the glaze already occurred (This was on June 25, 2015)So instead, I demanded evidence that the glaze actually occurred by June 25th in a form of a purchase orderI was given falsified evidence, a purchase order with countertop glaze dates, which occurred prior to moving out and being charged (attached)I received falsified evidence from both Riverside and from the regional managerWhen I confronted the regional manager, I received another purchase order (attached)And now you are attaching yet once again, another fake purchase order Final Business Response / [redacted] (4000, 9, 2015/10/30) */ Hello ***, We have in no way provided you falsified documentsIt seems that you are mistaking a purchase order for an invoiceThe purchase order was an internal document that only stated that there were damages that we were planning to address; the invoice was the documentation showing when the work had been completedWe had completed a pre-move-out inspection on May 5th, which is the time that we became aware of the counter top damagesThe purchase order was created on May 6th, for internal usage, to show that we were planning on scheduling the repairsThis purchase order was for planning purposes only and in no way implied that work had been completed on these datesYou had then moved out on June 21st (after your original, expected move-out date)The work had been completed on June 23rd (please refer to the invoice)Thank you again for the opportunity to clarify this for you

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hello [redacted] , I appreciate the opportunity to address this for youUnfortunately, we will not be able to waive any of the charges you have incurredPer your lease agreement, you have been charged a day notice fee of $2,for not providing any notice of your intent to vacate and you were also charged a termination fee of $1,These fees cannot be waived as you broke your lease agreement There are no records in your Service Request History that show any calls or requests in regards to flooding or water damageUpon your move-out inspection, there was no indication of water damageTherefore, you were charged for only carpet and general cleaning, totaling $In your complaint, you had mentioned that you had caused damage to your counter surface, and per your lease agreement, you are required to pay for repairs necessary to restore your apartment to moconditionTherefore, we will not be able to waive this fee I checked with our team as to why your Final Account Statement (FAS) showed your move-out reason as "acquired a pet" and we have now adjusted it to show "skip." Once again, I'd like to thank you for your time and patience with this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave notice on July of water damage to my belongingsThe original damage occurred when I was out of town, and it was not until FURTHER flooding occurred that I realized what had happened, moved my furniture, and saw that the carpet was wet underneath Colorado state law provides that it is the LANDLORD's responsibility to keep water from entering the premisesAt best, your argument only applies until July 8, when I did give written noticeAt that time, I could have been offered a different dwelling but was notAs of August 8, when I took further photos of the water damage, repairs had not been completedI had requested that I be moved to a different unit and the request was denied CO law does require written notice, however, it does not specify that a specific tenant must give the notice [redacted] notified tenants of the repairs being made while I was out of town, but DID NOT notify me that any flooding or possibility of damage had occurred during the repairs to the hot water heater, nor were tenants notified that there would be further hot water outages at the end of June or beginning of July Even if your argument was valid, which it is not because you all had, YOURSELVES provided notice of hot water damages and at least those doing the repairs would be aware of flooding, your argument only stands to July 8, WHEN I NOTIFIED YOU IN WRITING! At that time, you had the right to offer me different lodging which you declined to do, and when I verbally requested that you provide me with a different unit, you declinedTO THIS DAY MY BELONGINGS ARE STORED ON THE PREMISESYOU HAVE REPEATEDLY DECLINED, INCLUDING DURING THE COURSE OF THIS Revdex.com INQUIRY

Complaint: I am rejecting this response because:I reject this reply whole heartedlyCorporations can not be allowed to make up their own rules and ignore the rule of lawI have attached letters to you, confirmed by courier on three occasionsWe stated in every letter that we would be leaving at the lease end dateWe also stated in the last letter that the keys and passes were left on the tableIt is the corporations choice to ignore these legal letters and not to come into the property until after the lease dateIt is wrong in law and wrong and common sense for us to pay penalty when we left on the date stated and agreed tooWe agreed to clean the property and the carpet which we didYou will find photos attached and also a document showing that we had a professional company clean the carpetThese have already been sent to you and ignoredThese fees are onerous and need to be removedThe lease states that the parties must provide weeks notice to vacateYour notice only allowed for three weeksFor Tenants we would have to pay a week rental penaltyCorporations are not above the lawYou need to pay the same penalty for not providing us with the correct notice periodIn summary these costs are incorrectI have been paying a pro-rated amount per monthThis needs to be refundedthe addiotnal amount owing needs to be legally withdrawn and a penalty needs to be paid for the incorrect notice period regards [redacted] I have substantially more evidence that I can send you Sincerely, [redacted] ***

Dear [redacted] , We understand that [redacted] has been in touch with you about your stated complaint and you have reached a mutually agreeable resolution Please let us know if you have any other questionsThank you

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Hello ***, I appreciate the opportunity to address this for youTowing cars is not a violation of the lease agreementYour $monthly parking fee allows you to park in the parking lots and the sticker is used to identify you as an authorized resident to the tow companyThis sticker is required to be displayed at all timesWe have provided you with a new sticker and waived the fee for this but unfortunately, we are unable to waive the towing feeThank you for your patience while reviewing this

Initial Business Response / [redacted] (1000, 6, 2015/12/22) */ Hello Mr & Mrs [redacted] I'm very sorry for the frustrations you've had in addressing thisOur team has been in contact with the collections agency, R D [redacted] and explained this oversight to themIt has been confirmed that the account has been closed and all negative marks have been removed as of 12/Thank you so much for your patience while we have resolved this Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for resolving this Of course you make no mention of any plans to resolve the basis for the complaint, that being the backwards way you operate your billing system, or the lack for official documentation when entering into payment agreements via your company

Complaint: I am rejecting this response because: [redacted] , the former manager, made a verbal agreement with me, the same agreeeent that was offered the previous year, authorized by [redacted] ***.All AIMCO has to do is contact FaithThat's not too much to askIt isn't my fault that she is no longer employed by AIMCO.She is alive, and she has a phone numberI think she would confirm the verbal agreement Sincerely, [redacted]

Hello [redacted] , Thank you for providing me the opportunity to address this for you As you can see from the attached pictures, you had left your apartment with multiple bulk items that we were forced to removeThis is where the additional $came from and you agreed to this when signing off on your Final Inspection (attached)You signed and stated on your notice to vacate form (attached) that you would be leaving on 12/31/Due to this, you were charged utilities for your unit through the end of your lease (12/31/15)One page of your Renewal Addendum (attached), it is clearly stated that your Relet Fee is 100% of one month’s rentYou had signed this document and agreed to these termsTherefore, all charges will standThank you for your patience while I have reviewed this matter

Complaint: [redacted] I am rejecting this response because:Parking passes are not "given" as the business stated in their responseWe are charged $a month per vehicle for parking passes when we are not guaranteed a place to parkWe are being charged for a service that may or may not actually be provided Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , I’m very sorry to hear about your concerns regarding your neighbors and your move-outThere are no activity notes listed in your account regarding any issues you may have had with neighboring apartmentsOur Regional Manager, Tyson, has recently been in contact with you regarding this complaint so that we can obtain any documentation from you that would be helpful in coming to a resolution for youUnfortunately, the current set of documentation that you have provided does not make any case to remove the charges on your ledgerTyson has requested additional documentation as there was an email referenced in the email chain that was provided to himWe are currently waiting additional documentation for our final decisionPlease provide this to Tyson so that we may review furtherThank you for your time and patience

Hello [redacted] , Thank you for your patience while we have been working on addressing your accountDue to the letters that you have attached, we have agreed to update your move-out to October 19thThis update will result in $being credited to your Final Account StatementWe still have not received a receipt for the carpet cleaning so that charge will standHowever, if you can provide us a receipt for the carpet cleaning, we would be more than happy to reverse that charge as wellIn regards to your reference of the notice to vacate, this is something that is required only from the tenantWe have the right to ask any tenant that is violating the lease agreement to either vacate the premises or not renew their lease

Dear ***, Thank you for your patience while we investigated your complaintTo address the reason as to why your application was denied, on April 17th [redacted] Fisher sent you an email letting you know that the application was denied due to poor credit and rental historyThe same day you replied to the email with a reference to a [redacted] Law StatuteThe statute relates to condominium associations and is not applicable to [redacted] ***We thank you for your application, however, the application fee remains validYour $refundable deposit has been issued back to you

Hello [redacted] ,I can certainly understand your concerns with the termites, and I appreciate you bringing this to our attentionWe sent a vendor to your unit on Thursday 10/and upon arrival, you let them know that you did not see any more termitesWe have been proactive in working to address this for youTherefore, we will not be providing any compensationIf you encounter any further issues regarding these termites, you will need to reach out to your community manager, ***, to have this addressedThank you for your patience while we have been working to resolve this for youThanks, ***

Hi ***, I appreciate your response and I can understand your concern with the day guaranteeUnfortunately, since [redacted] had toured the property and was then added to the lease, this would still make you ineligible for the day guaranteeAfter you brought your maintenance concerns to us, we said we could address everything but we would need to take a better look at the floor and attempt to fix that as wellYou did not allow us the opportunity to address your floor concernI understand your frustration with the location and views of your apartment but you specifically reserved this home knowing the unit # and floor it was onUnderstanding this, we gave you the option to transfer to another unitThe unit that was offered was more expensive likely due to having a better view among other various factorsDue to all of this, your charges will standThank you again for your time and patience while we have reviewed this

Hello [redacted] , I can certainly understand your frustrations with incurring charges after your move-outUnfortunately, we do not have anything in writing regarding this agreement and we will not be able to provide a credit for these feesYour lease agreement states that days notice must be provided prior to your move-out and we must adhere to this agreementThank you for your patience while we have reviewed this

Initial Business Response / [redacted] */ Hello [redacted] , We have credited your account for the $money order and we are posting it without the $convenience feeWe have reversed the $convenience fee from May as wellYou now have a credit for $1, Thank you for your patience with this Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution because the company was in the wrong and the way the situation was handled by them was wrong, the fact that they double checked when I first asked them and didn't find the money until I submitted this complaint was wrongThe fact that this is the second time I have had to submit this type of complaint regarding this company and money which I had sent them yet they said they did not have is wrongThe way my family has been treated by this company since we moved in is disgraceful the fact that I have had to endure unneeded great amounts of stress from this matter along with others from this company is unimaginable that we have had to recieved two eviction notices in error on the compnay part since we moved in is rediculous, the fact that it took this compnay almost an entire month to fix any of the issues on the move in inspection list was disgraceful and wrongI also believe that since these issue continue to occur that as soon as my family is able to find a new residence that we should be allowed toI've without paying the fee to break the lease since it is the fault of this compnay which we need to mkve, due to all of the awful way we have been treated and all of the issues that have continued to happen since we moved in in error on this compnay sideNone of what has occured was the fault of my family yet we have suffered through the stress and emotional upset over all of these issuesWhich seem to keep happening in particular to my familyThis is not the way an apartment complex should be treating their loyal tenants who pay them in full every month and pay such an expensive price in rent for the cheap out of date apartments which the rent then treat their tenants awful

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Hello [redacted] , I appreciate the opportunity to address thisWe have removed the painting charge and revised your Final Account Statement to show thisYour Final Account Statement now shows that you only owe $for apartment cleaning and $for carpet cleaningWith your deposit of $and Welcomehome ACH payment of $150.00, less the $of cleaning charges, you will now be receiving a total refund of $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)