Aimco

Hello ***, I can certainly understand your concerns with these charges and the frustrations associated with being charged for damages upon move-outUnfortunately, we never received the amount that you are claiming you had paid so we are unable to refund this amountThe painting charge remains
valid as this damage was at fault of the residents in your homeWe have been working to remove all other charges that were truly able to be contestedWe have not withheld any verified funds that you paidOur Director of Operations, ***, has been attempting to contact you to help discuss this further and go over and questions you have regarding these charges and amounts

Hello ***, Thank you for allowing us to go over thisWe have transferred you to another unit of your choiceWe will also be matching your current rate and we have spoken to you about this on 1/Thank you

My move in coordinator consistently does a thorough job with all move in orientations and walks each resident through the unit with the resident explaining how to use appliances and HVAC system An Aimco policy is for Management to walk the unit at least day prior and fill out the move in
inspection form, however if the resident notices something that we might have missed, we add it onto the list The inspection form requires the signature of the resident, which we ensure their satisfaction before they sign…plus new move ins are told that if they notice something within the next 24hrsto let us know and we will be happy to document it and/or create a service request. Please note the resident gave us a (Good) on the move in survey and did not elaborate on any issuesThere are only service requests documented since their move in which were an outlet that wasn’t working well and a light bulb that flickered. Parking: Residents are given the parking permit at time of move in and the parking policy and other options like getting a carport is explained in detail. We know parking is tight and Management limits the vehicles allowed per unit and our Courtesy Patrol monitors the parking after hours which results in towing vehicles that do not display the proper permit. Minors in pool/homeless: When a resident calls regarding these issues during business hours Management always responses. If it is after hours, resident are asked to call our courtesy patrol

Thank you for allowing us the time to go over this with youAccording to our portal records, you only made a single rent payment on 11/and did not set up automatic payments until 12/Due to the fact that you did not have automatic withdrawals in place, your rent was not paid, and that’s why you
received a late feePlease see attached Portal Activity screenshot for more detailsThe recurring payment is not set to pull until 1/2/The late fee is valid and will not be reversedThank you

Hi ***, Thank you for giving us a chance to consider your concerns and respond to your disputesThe *** ** *** *** has a no smoking policy that all residents agree to when they sign their new leases before move inThe lease states that the “Landlord will have the right, but
not the obligation, to enforce the terms of this Section [No smoking policy]. A material breach of this Section will be a material breach of the Lease and grounds for immediate termination of the LeaseLandlord shall also have the right to fine Resident $for each breach of this Addendum. Additionally, Resident will be responsible for any damage caused by Resident’s breachThese damages may include (but are not limited to) the cost to clean items discolored or smelling of smoke (such as carpets, draperies, walls and other items), repair burn marks, and remove cigarette butts.” Therefore, the charge will be upheld, as you were found in violation of this policy Thank you

Initial Business Response /* (1000, 6, 2015/08/18) */
I spoke with the assostant community manager at the property and the $trash removal charge was for removal and disposal of moldy boxes left on the patio, a fan and several other miscellaneous itmes left in the apartment and not for the
disposal of the bicycleMs*** had an alarm system installed in the apartment and left it when she moved outWe had to remove and repair the damage done by the systemThe community manager explained that we gave them a break on the damage to the walls because it would normally be $for the repair and painting of the walls in the apartmentWe have also checked our final account status and could not find a charge for $or $so are unsure as to what she is referring toWe feel that all charges are valid and actually with the amount of damage done to the walls, carpet, etcwe could have charged her more

Initial Business Response /* *** ** *** */
Hello ***,
After taking into consideration the possibility of a mwith your mochecklist and looking into this further, we have come to the conclusion that you were correct and this was a simple mix-upWe have decided to
remove the charges for the shower resurfacingWe have also spoken with a member of the office staff that claims they received your keys so we will be removing that charge as well
However, the charges for the damaged carpet and the repainting of the apartment will standI have attached photos documenting damages to walls and cabinet interiors that require paintingAs for the carpet damages, pet rent and the pet fee do not cover any damages caused by the petAs stated in your Pet Addendum:
""Liability/Insurance for Pet/Animal
(a) Resident is responsible for any Loss caused by the pet/animal in the Apartment Home or any other area of the Community, including the cost of ridding the Apartment Home and/or Community building of fleas caused by Resident's pet/animal."
Please refer to the attached photos for carpet damages
After removing the charges for the shower resurfacing and the keys, you will owe a balance of $This balance comes from the total of your final utilities bill of $162.36, carpet damage charges of $175.00, painting charges of $185.00, and apartment cleaning charges of $The total of the charges is $less your deposit of $500.00, meaning you now owe $
Thank you for your patience
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is finePlease have them send me the new invoice and I will pay it
They have my new address on file

*** *** *** is owner/operated and considered private property, we enforce “permit Parking only” to ensure that only lease holding residents and their registered vehicles are authorized to park within our communityThere are a vast amount of unassigned uncovered spaces available throughout the community and depending on the time of day or night, anyone that parks onsite the parking can be tighter in the evenings compared to the day timeIn addition we offer covered assigned spaces for individuals who chose to have a guaranteed spot day or night, this is option is especially beneficial during peak Summer months when occupancies throughout *** *** run very high Currently we do have several assigned covered spaces available which would eliminate future parking frustration

Initial Business Response /* (1000, 10, 2015/09/30) */
Hello ***,
I appreciate the opportunity to address this for youWe do charge $per wall that requires painting with a maximum limit set at $Unfortunately, we will not be able to waive the painting fee as all walls needed to
be paintedI have attached a portion of the photo documentation of your wall damages (the Revdex.com only allows a limited amount of files to be uploaded)Thank you for your patience while reviewing this
Initial Consumer Rebuttal /* (3000, 12, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because the charges were not clear upon signing the leasethey should have the fees clearly stated in the leaseI was advised that every resident isn't charges this feeIf they have to paint every unit upon people moving out for the next tenet, then every tenet should be charged for painting the units
Final Business Response /* (4000, 14, 2015/10/15) */
Hello ***,
Thank you for your patience while I have reviewed thisOur lease agreement states that your home must be returned in the same condition that you had received itAs the photo's that had been previously attached show - your apartment was left with damages to the walls that had to be painted in order to restore it to its previous conditionNot every resident is charged for repainting as we only charge those that move-out with damages that require a repainting in order to restore it to its previous conditionThanks again for the opportunity to address this for you

Hello ***, I appreciate your patience as we have reviewed thisUnfortunately, we will not be able to provide any refund of rentI can certainly understand your frustration with having a Beehive nearby your home and balconyHowever, we followed due process once our team was notified of this
We moved forward accordingly with sending exterminators to quote the removal and requesting approvals and negotiatingThank you for your time and understanding

Hello ***, We have received your concerns from our property team and this Revdex.com caseThank you for reaching out to us and allowing us to respond to youAfter your request to transfer to a 4th floor unit, we offered you a unit on the 4th floor for the same price and no transfer feeYou
refused this unit as it did not have your preferred viewWhen a unit with your preferred view becomes available, we will certainly reach out to youThank you

Initial Business Response /* (1000, 4, 2015/07/24) */
Hello ***,
After further review of your account we have decided that we will reduce your charges for painting to $because you indicated that some of the scuffs were previously there in your MoformI have attached photos of the
damaged walls that implicate the associated charges for repaintingYour Final Account Statement now shows that you owe $for final utilities, $for cleaning, $for painting, totaling $Your account also shows that you have two ACH credits of $and $which reduce that total to $Your deposit of $less your owed amount of $means you should expect to receive $back from your deposit
Thank you for your patience and understanding with this
Initial Consumer Rebuttal /* (2000, 6, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the fact that you reviewed our case and gave us a better outcomeWe still wish we could have recieved our entire deposit back but something is better then nothing
I hope this brought attention to the way your staff handled our case and once again thank you for taking the time to review this again

Complaint:
I am rejecting this response because: The repair in March was not completely finished since there was a hole in the roof. The intentional neglect is apparent by the hole in the roof being neglected in both March and July as well as the email form the Hidden Cove management team informing all of the tenants that they were aware of the issues with the roofs. The management team was aware of the roof issues and still chose to disregard the problem. I verbally communicated with the maintenance team during each of the services that the bedroom was not accessible. I have attached a picture from the service from July that clearly depicts that the bedroom was not accessible. The apartment is clearly uninhabitable, by state regulation, since the management team was informed of the roof’s problem several times over the course of several months. I was a tenant in the Hidden Cove community for several years, and I would have remained a tenant if the issue had been resolved. After the third required request, in October, to fix the same problem that the Hidden Cove management team was informed about in March, the apartment was not a place that anyone could call their home
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/11/20) */
Hello ***,
Thank you so much for your patience while I have reviewed thisWe have removed the charges for the carpet replacementYour new Final Account Statement should reflect charges for General Cleaning and Final Utilities totaling to
$With this total less your $deposit, you should expect a $refund
Initial Consumer Rebuttal /* (2000, 9, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for resolving this charge
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/08/28) */
Hello ***,
I appreciate the opportunity to address this for youUnfortunately, without any record of you sending a notice of your intent to vacate prior to your email on 6/29/15, we cannot remove your notice fee (per your lease agreement)
If you have any receipt or record of your original notice of intent to vacate that you could provide us, then would be more than happy to reverse this fee for you

Hello ***,
Thank you for allowing me the opportunity to address this for youYour MoMove-Out statement does not show anything that indicates your apartment needed painting or cleaning upon move-inAll of your charges were valid as your apartment still required cleaning and painting
I have 30+ photos that show this and I have attached photos and your MoMove-Out (as the Revdex.com only allows a maximum of attachments)

Hello ***,Thank you for allowing us the time to go over thisWe have refunded the $to the card used to place hold on the apartmentYou should see the available funds within hoursThank you and we apologize for any inconvenience this may have caused you

Initial Business Response /* (1000, 5, 2015/12/02) */
Hello ***,
I appreciate the opportunity to look into this for youI can understand your concern with seeing these increases in your billsI want you to know that Aimco is not receiving any profits from these increasesPrior to the new
utility billing set up, Aimco was subsidizing a large portion of the community's utility expensesThe new Common Area Deduction (CAD) reduction billing more accurately reflects actual residential consumptionNo residents are being charged more than his/her proportionate shareIn regards to your trash fee increase, our previous flat fee was based upon old rates that no longer reflect the current actual trash expenseWhile I understand your concern with not seeing an increase in trash services, the new rates reflect the actual expense and are allocated out to all residentsIn looking back on the billing for the prior few months, we did find a few spikes in usage and pin-pointed some errorsDue to some unforeseen utility issues such as leaks and repairs, all residents will be receiving credits based upon their proportionate sharesYou can expect a total credit of $on your December Conservice billingThank you so much for your patience while I have reviewed this with our team and Conservice
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I do not feel that this response satisfies our complaintI understand that utilities vary based on usage and I can even understand that utility rates change over time, however, when our water bill increases XXX-XXX% compared to the same quarter's months of the prior year and a Conservice and Parktowne representative has told us our unit's utility charges were "ramped up" based on our lease renewal date, it is obvious that this is a rent increase disguised as a utility billI'm glad you went back and pinpointed some errors, but $would not even cover HALF of one month's water bill at its peak amountI get that cost of living goes up every year, but XXX-XXX% is obviously nothing more than a back hand to the tenants who decided to stay in your community another yearKeep the $

Hello ***,
When you had brought the initial leak to our attention on 3/we had completed repairs quickly and thoroughlyI have attached the invoice that we received from our vendor on 4/showing that we had payed $for the repairsAs stated before, there were no additional reports of any issues regarding moisture or leaksWe make it a point to immediately correct and/or repair any issue regarding moisture as soon as the issue is reportedWe have no records that indicate you had ever notified us of a concern for using your bedroomIt was not until early October that you had provided a 2nd service request regarding your roof leaking againAt this time, we were willing and ready to repair your roof and had brought up the option to transfer as wellYou had made it very clear to us that you were not okay with this and you intended to move out of the apartment and communityDue to these facts, we must deny your requested concessionHowever, if you can provide us any sort of proof to show that you had notified our staff (prior to this 2nd service request and Notice to Vacate) that you felt your apartment was uninhabitable and that you were willing to discuss transferring units, we would be willing to reconsider the fees that you have incurred from your early termination
(Invoice FOR hidden cove apt230,HC19.pdf)

Dear ***, We understand that *** *** has been in touch with you about your stated complaint and you have reached a mutually agreeable resolution. Please let us know if you have any other questionsThank you