Aimco

Dear ***, We have received your concerns from our property team and this Revdex.com case, as well as the message you sent to *** ***Thank you for reaching out to us and allowing us to respond to you Due to the tremendous volume of packages at our property, coupled with carriers
roaming the hallways and lost packages, we recently partnered with *** ***, a third party vendor, to provide a safe and secure location for all packagesThis new amenity is free of charge to our residentsAll carriers, including ***, ***, *** and ***, have started delivering to this secure system and they are no longer going door to door In order for our residents to use this system, they need to register with *** ***. We allow packages to remain in the system for up to days for freeThere is a $per day late fee applied for days 4-when packages have not been retrieved, and packages are returned to sender on day 8. The late fee policy is why *** *** requires all users to provide their credit card information. No late fees will be charged to your card so long as packages are picked up within days of delivery In addition, our agreement with *** *** requires that they keep our residents’ personal information confidential, regardless of their privacy policy. They are not permitted to sell the information of our residents While we believe the *** *** system offers the best combination of security and convenience, we do not require our residents to use this systemAll residents are free to make other arrangement to get their packages sent to them, such as getting a P.OBox or personally picking up the packages at local ***, ***, or *** hubsHowever, due to theft and the privacy of our residents, carriers will no longer be delivering door to door

We issued a refund on 7/18/ The refund should be returned to your credit card in 3-business days You should receive this soon

Hello ***,
I appreciate you bringing this to our attention and your patience while we addressed the return of your depositAfter reviewing our records, we have found that your deposit was not returned within days and we have returned your full depositWe have mailed you the remainder
of your $refund on 4/4/

Hello ***,
I’m very sorry to hear about your frustrations with this and I want you to know that we are working to resolve thisDuring our most recent inspection and treatment on 2/25, our exterminator found no living roaches but we did find dead roaches on one of the monitors (glue traps)Our technician treated your home and will return next Thursday for folltreatment and inspectionWe will also be treating your neighbors homes as well (regardless of roach activity) until the monitors in your apartment are clear

Complaint: ***
I am rejecting this response because: although they reimbursed my hotel, I did not have my personal belonging, I was forced out of my home that I pay rent onBecause I did not have my personal living space that I pay rent on, they should reimburse me for forcing me out of my home, causing undo stress and adding to my ongoing health issuesBeing forced out of my home with a lung decease was an inconvenience and not having my personal space to take care of my illnessWhen I was told I'd be staying in a hotel they assured me they would pay me for itinstead they took over days and credited my rent instead of paying me directlyThat is their way of covering the renters creditHave them show me a legal document that states they aren't' responsibleaccording to the lawyer I have been working with, they should grant a renters credit for that week, in addition to the amount I paid out of pocket to stay in a hotel, these should not of been combined
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/07/06) */
Hello ***
I appreciate the chance to work with you on thisWe have removed the late fee's of $on your account
Thank you for your patience with this

Hi ***, Thank you for the patience and understanding as we work to review your concerns and disputesYou are requesting that Aimco replace your damaged items (a cost of $4000), but have not provided any receipts or photos of the damaged items so that we may confirm their conditionIn
the aftermath of the plumbing malfunction, we had your unit cleaned by professionals and restored to normalThe invoices for these services are attached, as is the invoice for the hotel Aimco paid for during the time that your unit was inhabitable. *** ***, the Regional Property Manager at *** ** *** ***, reached out to you soon thereafter to show you four available units that you could transfer to, as well as the pricing thereofAs it was understood, you wanted to move to a new unit with similar rent as your damaged unit, and you both negotiated a fair rent for unit **, which you noted was similar in rent to your previous apartmentOn September 12, 2017, you were made aware that ** was available for moon the 24th of the monthOn September 21, you confirmed that the unit was still available for moon that date of the 24th, which it wasYou noted that you would hire movers for that dayGiven the circumstances, and the efforts taken by *** staff to make necessary accommodations, we will not be offering a refundThank you

Dear ***,Thank you for bringing your website concerns to our attentionThe golf course picture to which you are referring advertises golf in the city of ***There are two opportunities to Golf in the City of ***: *** *** *** ***, which is recently renovated, and ***
*** *** ***, which opened in and is still open todayThank you

Hello ***,
I am sorry to hear of your frustrationsOur pest control vendor, ***, has been coming to your home in these recent weeks and has seen no activity of roachesHowever, we want to make sure this is fully resolved for you so we will be having *** come to your home weekly on
ThursdaysOur team has also offered for you to leave without penalty so if this is the course of action you end up deciding to take, please contact your Community Manager, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
I can certainly understand your concern and frustration in thisWe always want to make sure we are doing everything we can to provide you with a safe and comfortable homeWhen our team was notified of your concern for fumes entering your home, we hired an independent
contractor (TRC) to come out and testNothing was foundWe also had authorities come to investigate for any signs of illegal activity going on and they found nothing as wellDue to this, we can not provide you with your requested reimbursementThank you for your patience while we looked into this matter

Hello ***, I appreciate your cooperation and patience while we have reviewed your move-outTyson has received your documentation surrounding your notice and we have decided to reverse your notice feeYour new Final Account Statement has been sent to you and you should now be expecting a refund of your depositThank you for your time

Hello ***, Thank you for your patience while we have taken time to research this for you Regarding a deposit for your satellite, we have records of each charge for our residents and our ledger indicates that a satellite deposit was never collected and can therefore not be returned since a collection was never made (see attached ledger)Concerning the rent overcharge, the rent charges for August are correctYour rent of $1,is for days of rent each monthWe pro-rate based on days in a monthYour lease was through Augand you were rent responsible for that dayYour August rent was prorated and on Augyou paid $1,Please see attached ledger (p.12, 08/1/2016) for the prorated rent payment With regard to the $deposit, we put that money towards damages and cleaning fees that were found during the move-out process that we execute for all of the homes once our residents leave usThe $initial deposit was used for painting ($300) and cleaning fee ($125) and the final billing fee ($74.49)Based on the damage in the attached photos, we repainted the entire unitPlease see attached ledger (p.13) for deposit damage charges and ending balanceAdditionally, the team removed the $charge for drip pans and $charge for the parking pass and because of this removal, these charges are not listed on the Final Account Statement (attached)In addition to this, we will apply a credit to the Final Account Statement of $to reduce the full painting feeYour Final Account Statement will be updated and emailed to youYou will receive a check within a few weeks time in the amount of $ Thank you for allowing us to take the time to go through these details

Hello ***,
Thank you for your patience as I have reviewed this with our teamWe have adjusted your Final Account Statement (FAS) and removed the general cleaning and carpet cleaning chargesWe have also removed a portion of the painting charges due to maintenance items not being repaired
You will still be charged $for painting as other parts of your apartment that were not affected by the maintenance repairs still required painting (TV wall mount patching and other various scuffs and scratches)I have attached a screenshot of your current FAS which shows this

Hello *** * ***,
I’m very sorry to hear that you were dissatisfied with your apartment upon moving inThe day guarantee applies to residents who mowithout having visited the propertyUnfortunately, this guarantee cannot be applied to you because you had visited the property in
late December, We made many efforts to address all concerns you had with your new homeOur service team attempted to resolve the service requests that you submitted via the online resident portal and our Community Manager, ***, met with you in person to discuss other maintenance concernsWe were confident that we would be able to resolve your concerns if you would allow us the opportunity and we also offered the option to transfer to a more suitable unitI understand that you were not satisfied with our offer to move to a different unit and you made it clear to us that you were unwilling to follow-through with our resolutions to your maintenance concerns and you wanted to break your leaseDue to the fact that you had visited the site and that we extended opportunities to correct and address the concerns you brought to our attention, you will remain rent responsible until the unit is re-rented

Complaint: ***
I am rejecting this response because: we never received any money for the laundering servicesAdditionally, we were never told that a professional cleaning service would be coming to cleanWe were told, however, that construction would have to occur as there was extensive
water damage in the walls and floorsWe never received any type of credit of $and had to fight to break our lease as it was medically dangerous for me to continue living in a water-damaged apartment with my ***The company never told us how long all of the repairs would takeWe were also told by the insurance company that we were owed money in personal damages as the leak was caused by lack of maintenance of the main pipes in the buildingThe situation *** put us in was medically dangerous and we hadn't been able to sleep in the apartment during the flooding (also due to my ***)This is an additional expense put on us with doctor bills and having to stay with others during the poor maintenance and handling of our flooded apartment.
Sincerely,
*** ***

Initial Business Response /* *** ** *** */
Hello Mr***,
We have received notice from the collection company that you have been removed from the account and we are in the process of removing all reporting
Thank you for your patience with this matter
Complaint Response
Date bumped because: Holiday
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received official letter from Debt Collectors regarding this matteri really appreciate your help Revdex.com

Hello ***, Thank you for your patience as we review your concerns and disputes. Based on the attached pest inspection report, there was no infestation of cockroaches in the apartmentRegardless, we followed all of our guidelines for charges, and procedures for move out and rent
collection (see attached)Therefore, we will not be altering any aspects of your rental history with us. Thank you

Hello ***,
Thank you for providing me the opportunity to address this for youWhile I can understand how it would be frustrating to see your name linked to someone else’s with a record, we did our best to assist you in resolving thisWe had advised that the necessary steps to address this
would be to provide a copy of your ID to verify your identity and clear your name with RealPage, our vendor that processes applications and background checksWe also had provided you more than enough opportunities to address your noise complaints because we wanted to make sure all residents are able to live comfortablyOn 11/06, we received a complaint and sent a courtesy letter for noiseOn 11/17, we received a complaint and sent a day notice to cure for noiseOn 11/we received a complaint and sent a day to vacate for loud musicAfter sending the day to vacate noise complaint notice, we had received another complaint and were then forced to move forward with evictionOnce in the eviction process, we are not able to accept an ACH payment which is why you could not pay onlineHowever, you would still have been able to pay via the court registryAt this time, we will be moving forward with the eviction process

Hello ***,I can understand the confusion surrounding these concerns and I am glad that you brought this upUpon receiving this complaint, ***, our Regional Manager, let me know that she had been leaving you voicemails and was finally able to get in touch with you to explain these chargesThe
$was regarding your lease ending 8/You were on short term fee from 8/22-9/(when you moved out)I have attached the renewal letter that was sent to you stating this rateIn regards to the pet fee, this a fee to have pets in the community, not a deposit, meaning that it does not cover anything like personal damagesThank you for your patience while we have reviewed this