Aimco

Initial Business Response /* (1000, 5, 2015/10/08) */
Hello [redacted],
I appreciate the opportunity to address this for you. I have attached photos that show damages in your apartment that required touch-up painting. Due to this, your painting fees will stand. Thank you for your time and patience...

while we reviewed this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no ideas what the attached pictures are indicating since I only see a lot of oil stains in the kitchen, which is obviously left by the current resident.
I'm not trying to defend for myself for not paying any damage, if I'd made in the apartment. I just want to be treated fairly. This means that when I submit a request for a pre-move out inspection, which is also following the company's regular move out procedure, the guy who's in charge of that should be there on time and point out to me all the damage so I can fix them at a much cheaper price before moving out.
The company totally ignored my pre-move out inspection request and did not even try to notify me, instead they made me wait there for three hours . Without any apology and explanation, they sent me a big bill after the move-out day. So I still consider it as an unfair treatment.
Final Business Response /* (4000, 9, 2015/10/21) */
Hello [redacted],
Thank you for your patience while I have reviewed this. I'm sorry to hear that you feel that you've been treated unfairly. The photos that we have provided show damages from your home after you had moved out and are in no way from the current resident. Whether you were in attendance or not while our team had performed the move-out inspection, the photos still show damage. Due to this, the charges will still stand. Thanks again for allowing me the opportunity to review this.

Hi [redacted],  Thanks for your patience as we review your concerns. In conversations with Joe F[redacted], we have decided to reverse the late fee of $130, as well as the late rents fees from last year. Conversations between you and him regarding rent are still ongoing.   Thank you.

Hello [redacted], Thank you for allowing us the time to investigate this further. We have removed the $104 from your Final Account Statement.  The calls to collect should now cease.  Thank you.

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello [redacted],
You have been in contact with our Director of Operations, [redacted], regarding your move-out. It has been confirmed that should you move out prior to the end of November, we will attempt to re-rent your apartment home. Should we be...

able to re-rent your apartment home; you will be refunded any money that you have paid for through the month of November. I appreciate your patience while I have reviewed this.

Hello [redacted],
I have attached a copy of your lease. Please refer to section 2.B. on page 1 where the lease outlines your termination notice.
"If Landlord or Resident intends to terminate the Lease on the Lease End Date the terminating party must give written notice to other party at least 60 days before the Lease End Date of the terminating party’s intent to terminate the Lease."
You will also note that you made an electronic signature on this document on 4/30/15 at the bottom of the document.
Due to this, we will not be able to waive your notice fee. Thank you again for your patience.

Hi [redacted], Thank you for allowing us the time to go over this with you. Regarding the carpet, the red stains on the carpet could not be removed and therefore had to be replaced.  Concerning the countertop, it was stained with visible cut marks. Additionally, there were markings and drawings on...

the walls which required professional painting. After you moved out, the apartment was left in a condition that needed professional cleaning. For this reason, the damage charges, painting, counter tops and cleaning fee remain valid. Please see attached photos for evidence of damage charges.

Complaint: [redacted]
I am rejecting this response because: As it was already informed the red mark was due to chalk dust which could have been cleaned with shampooing. The charges was calculated by the on-premises maintenance person on the day of move-out inspection. There has been no review of the charges from a Professional Carpet agency. As I have been made to pay the charges, I would require the bills submitted by the Professional Carpet people who has changed the carpet. Also as I have been charged for new Countertop please share the bills for the replacement of Counter-tops too. As I have been charged for the same I deserve right to see the Bills for the said replacements.
Sincerely,
[redacted]

Dear [redacted],Thank you for allowing us to take the time to review this. In accordance with the lease agreement that was signed on June 7th, 2016, your lease agreement was set to expire on June 5, 2017. Per the lease agreement and in line with Florida law, you are required to pay a one month penalty...

fee equal to one month’s rent for terminating the lease early. The only way to receive a portion back would be if your apartment home is leased and, unfortunately, your unit has not been leased yet.   Regarding the eviction fee, we have removed the eviction fee of $398 from the Final Account Statement. The late fee charge of $150.00 remains valid as we did not receive payment for the prorated 18 days of rent by November 4th, 2016. Thank you.

Initial Business Response /* (1000, 4, 2015/10/21) */
Thank you for providing me the opportunity to address this for you. You have been in contact with your Community Manager, [redacted], regarding this and that he had extended the deadline to pay your late fee. Unfortunately, we will not be able to...

waive these fees because it is the resident's responsibility to ensure all information that you've entered into your resident portal account is correct. The resident assumes full responsibility of any information submitted in error. I appreciate your patience while I've reviewed this matter.
Initial Consumer Rebuttal /* (3000, 6, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet I havent been shown any record that shows that I entered the wrong information. I been doing business transaction on the internet for the last 20 years so I definately know how to enter a correct routing and account number, must have done it over hundred times by now. I just need to take your company word that I made a mistake and fork over an additional $155 over my 20 years of experience making this type of transactions and knowing that I dont make mistakes. I just dont think is asking for much when I ask for proof of my mistake and if your company cant do so then there is only 2 reasons 1. incompetence 2. Fraud
Final Business Response /* (4000, 8, 2015/11/03) */
Hello [redacted],
We understand how the financial burden of incurring late fees and demand fees can be frustrating, so [redacted] your Community Manager, had agreed to delay your recurring pet charges until February which saves you $150.00. I have attached the email correspondence between our Accounts Receivable Lead Administrator, [redacted], and the support team from [redacted], our 3rd party payment processor. This email shows that there was an error with the account information that you had entered. Thank you for your patience.

Dear [redacted], Thank you for your patience while we investigated your complaint. To address the reason as to why your application was denied, on April 17th [redacted] Fisher sent you an email letting you know that the application was denied due to poor credit and rental history. The same day you replied...

to the email with a reference to a [redacted] Law Statute. The statute relates to condominium associations and is not applicable to [redacted]. We thank you for your application, however, the application fee remains valid. Your $750 refundable deposit has been issued back to you.

Complaint: [redacted]
I am rejecting this response because:  The business (Aimco) and everyone at [redacted] Apartments have been very nice. They are trying to work out a solution. The problem remains an unsolved issue. We brought in a representative from [redacted] who confirmed that the upstairs noise was unbearable and unlivable. We strongly feel that the party causing the problem should be required to move to a first floor apartment since they are unreasonable and defiant. I and my husband chose this apartment because we love the view and the apartment. We will consider moving to the top floor having the same view. Sadly right now everyday seems to be filled with the upstairs neighbors retaliating since bringing this to light. We're in limbo right now which is why we are not closing the case. Once either the upstairs neighbors are gone, or we find another apartment we like, we will close it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
I understand your concern with this but without any proof of this agreement being made, we will have to adhere to the lease agreement standards that you signed and agreed to. If you are able to provide us credible proof of such an agreement, we would be willing to reconsider. However, with nothing in writing regarding this agreement, we cannot provide a credit for these fees.

Complaint: 11135173
I am rejecting this response because: It's pretty simple we wouldn't have even had this problem if your company delivered a move in ready apartment like your company promises on the website. Your company failed on this end and failed to makeup for their wrong or make this situation.This is the problem with not being able to see apartments prior to move in. You never know what your going to get. Yes my daughter did go to the community and was shown a model home on the other side of the property with a nice view and saw the gym. What does this have to do with the actual apartment? She had no idea the view was going to be a hotel and hotel parking garage. She felt bad when I moved in but she did tell me to check it out on my own which wasn't an option for me. The view was suppose to be a dog park? She went to community and didn't even know there was a hotel next to it. This is also conveniently left off the map on the internet for the site as well. This is a classic example of a corporation. having no one to answer to and making the consumer pay for the companies mistake. The only way to get your company to do the right thing is to go to court. Please give me the information for the registered agent for service of process for your company. I need this to serve the court documents. This is my fourth attempt to get this information. My emails have either been ignored or I've gotten a generic just send it to the office.Sincerely,[redacted]

Hello [redacted]: I am sorry you feel you had a bad experience after moving out. We require all residents to give us 60 days notice before moving out. Unfortunately, you did not give sufficient notice about your move out date and for that reason, there is a 32 days notice fee which is a 30 day pro ration...

of your monthly rent (see attached Final Account Statement).   With regard to the wooden floor charge of $3100, the new wooden flooring in your apartment was damaged and we had to replace all the flooring in the entire unit (see attached photos). These charges will remain.   Additionally, we only received 1 front door key and 1 mailbox key. The key charges are reflective of the missing keys at move out. Please see attached mimo detailing missing keys. These charges will remain as well.   Thank you.

Hi [redacted],   Thank you for your patience as we review your concerns and disputes.   Your initial Service Request was received by the property on 10/26/17 regarding mold.   Service technicians did an inspection and scheduled a vendor to do remediation.  At this point, you...

unfortunately refused access to our vendor.    You conducted your own inspection, and because your vendor suggested the removal of belongings prior to doing remediation, you refused us access to your unit for several weeks.  You received letters from our attorney clearly stating that the unit is our asset and we have the right to remediate and correct issues once identified, you consented to the remediation work.    We then scheduled the remediation, cleaned visible items and surfaces and completed the work.  On 1/19/18 we did the final air sampling to close the concern.  All steps and communications have been inclusive with the inspector from the City of Alexandria.  Mr. [redacted] has been involved with every step of the process and agrees that we have taken the necessary steps to rectify concern timely and thoroughly.   Therefore, we will not be providing you with the $42,000 you requested.   Thank you.

Hello [redacted],
Thank you for providing me the opportunity to address this for you.  As you can see from the attached pictures, you had left your apartment with multiple bulk items that we were forced to remove. This is where the additional $90.00 came from and you agreed to this when signing...

off on your Final Inspection (attached). You signed and stated on your notice to vacate form (attached) that you would be leaving on 12/31/2015. Due to this, you were charged utilities for your unit through the end of your lease (12/31/15). One page 1 of your Renewal Addendum (attached), it is clearly stated that your Relet Fee is 100% of one month’s rent. You had signed this document and agreed to these terms. Therefore, all charges will stand. Thank you for your patience while I have reviewed this matter.

Hello [redacted],
I can certainly understand your frustrations with incurring charges after your move-out. Unfortunately, we do not have anything in writing regarding this agreement and we will not be able to provide a credit for these fees. Your lease agreement states that 60 days notice must be...

provided prior to your move-out and we must adhere to this agreement. Thank you for your patience while we have reviewed this.

Complaint: [redacted]
I am rejecting this response because:This response is untrue and deceitful.per the attachments provided, you will see that I initially contacted Jason K[redacted], your Aimco Executive, on October 17, 2017, regarding my sickness and mold testing. I also have correspondences from October 18, 21, 22, 23, 24 and 25, referencing and requesting mold testing.Matthew M[redacted], your Foxchase Maintenance Manager, wanted to try to cover up the mold by having your staff technicians to immediately “go clean that up”, despite the Moisture Intrusion Specialist that you hired admitting that he wasn’t a mold specialist and would advise in his report that a mold specialist be hired to test and remediate the mold.Aimco/Foxchase refused to do mold testing until I contacted [redacted] Housing Code, whom placed Inspector [redacted] in charge of overseeing the remediation process.So yes, I hired a mold specialist as it was never your intention to do so until the Alexandria City Government was contacted by me.I also never refused access to your vendor. Because roughly a month earlier I had one of my valuables lost/stolen by your contractors, I did inform your company that access to my unit- that housed all of my valuables and belongings- was not granted without my presence or consent.Here are the facts:1) I got sick due to mold exposure from your asset.2) I informed your Aimco Executive, Jason K[redacted], whom delayed response and did not act with urgency.3) I requested mold testing more than once BEFORE October 26, 2017, but your company has consistently responded with lack of urgency and delay in emergency situations, which is negligence, and have failed to take responsibility for your actions.
4) The failure to properly maintain my unit and the Foxchase property can be witnessed through numerous email correspondences that I have archived, and/or through Yelp and other tenant reviews online.5) I’ve never refused you nor your vendors access.6) Aimco/Foxchase refused to hire a mold specialist so I hired one. Aimco/Foxchase only agreed to hire a mold specialist after I sent the results of the testing done by the mold specialist that I had to hire and got Alexandria City government involved.7) Aimco/Foxchase has not covered the cost of housing for me during remediation.8) NOTHING excuses you from providing a habitable unit to customers paying you for such a service.9) You are in the hospitality and rental business. You should care about people and their lives because this is the business that you chose to run. Your actions show that you do not care about people, you care about your bottom line. That’s like hiring a babysitter who doesn’t care about babies...find another business!10) For me to move out, which was an option given to me by Jason K[redacted], I informed Jason that my belongings would need to be remediated not wiped down. My belongings remain contaminated while you chose to remediate your structure only.11) I entered the premises in June of 2015, young, totally healthy and a contributing member of society. I have “left” the premises as a much-more aged, sickly, and a burden to society due to excessive medical bills that I cannot pay, debt from having to buy all new things, and inability to continue the charity work that I loved to do due to exhaustion, weakness and poor health.It is sad that people like you exist to add more evil to the world. This is a domino-effect. You fail to take responsibility and cause anger, debt and health issues, that is like a ripple-effect to society. Others get the remnants of the anger causing more anger, businesses take on debt unpaid causing higher costs, health disparities cause others to get sick and/or overload the health system.You are a disgrace.Eventually wisdom will come upon you after Karma comes to your doorstep.I only hope that you have the discernment to know that you are getting all that you fished out times 1 million.Sincerely, [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/25) */
Hello [redacted],
I appreciate the opportunity to address this. After further review of your case, we have decided to pro-rate your carpet charges. We have revised your Final Account Statement to show this. Per your Final Account Statement - you now...

owe $534.00. Your carpet charges have been reduced to $650.00 which adjusts your total cleaning and damage charges to $1,375.00. This total less your deposit of $500.23 and move-out balance of $340.77 leaves a remaining balance of $534.00 owed to us. I have also attached photo documentation of your fridge after move-out.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi Sir/Madam,
Thanks for your attention and investigation. I agree that the Final Account Statement was changed as you mentioned above.
Based on your pro-rating you have assumed that the carpet was installed 'new' when I moved in. I had already asked for a proof of this and I was told, the move-in inspection report mentioned that the carpet was in new condition. So I searched for this report and I'm attaching it here. Based on this, these are my concerns.
Firstly, the inspection report says the carpet was in GOOD condition and not new. Also, if you look at the full report, it says GOOD for several others like the dishwasher, refrigerator. I'm sure the apartment was NOT completeley renovated when I moved-in. So, please provide a proof that the carpet was just installed at the time of my move-in in January 2013, or please pro-rate based on the age of the carpet.
Secondly, I was charged $330 for relaminating countertops. This is the full cost to replace the countertops. If you look in this report the countertops already had some stains. Just because I couldn't take a photo at the move-in time doesn't mean I'd be responsible to restore the countertops to 'New' condition. From the photos at move-out, the countertops still had only stains, nothing more than that. So, I don't think I should be charged for countertops relamination.
PS: For better clarity, I have scanned the PDF at a higher resolution, please zoom to see the details.
Thanks.
-[redacted]
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/09/22) */
Hello [redacted],
Thank you for your patience in resolving this matter. As your move-in inspection sheet shows, there were nicks and scratches on the countertops at move-in. Because of this, we have removed the charges for the countertop damages.
In regards to the carpet installation, we no longer have access to the invoice due to this case being too far in the past. However, our database records show that carpet installation took place on 11/15/2012. Because of this, your current pro-rate on the carpet will stand. Thank you and I appreciate the opportunity to address this for.