Aimco

Hello [redacted] , I'm sorry to hear of your frustration from being charged for not providing the full days notice of your intent to vacateUnfortunately, we will not be able to reverse the late feeYour lease agreement clearly states that we require a days notice to vacate and outlines the associated charges you can expect for not fulfilling thisThank you for your time and patience while we have reviewed this matter

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Hello [redacted] , I appreciate the chance to address thisWe have reversed the NSF charge of $from your accountAttached you will find a message containing your account ledger that shows thisThank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello, Attached is the initial inspection report upon move in of this unit dated for 5/31/You will see in the problem areas including the bathroom and the bedroom closet both have issues describedThe paint at the bottom of the wall in the bathroom was already bubbling because of the moisture/mold previously existing within the wallsIn the closet section of the report, I clearly wrote that there were brown bubbles on the baseboard of the bedroom closet wall that had been painted right over top, later in which the growing spores began to chip the paint awayThis report was handed in on time with issues reported to the staff member who received itAt this time, it was photocopied (AimCo possesses the original) and filed into a cabinet never to be mentioned again Regarding my first service request (submitted 6/24), there was no mention of any sprinkler involvement in these issuesYour maintenance technicians came and caulked the outside windows and siding of the unit, claiming that there was water leaking in from a hole in the gutter/drainpipe going down the cornerAccording to your maintenance staff, the reported leak coming from under the bathtub into the bathroom was coming from the bathroom fan due to "a cover that had come loose" The initial solution that your technicians proposed for the drenched carpet at this point was to point a small box fan (of my own) propped up against a dumbbell (again my own)While this did nothing to dry the carpet, the bedroom couldn't have any furniture inside it rendering the room completely useless without ruining furnitureThe box fan/dumbbell stayed for over a week with no effect, and the moisture in the carpet began to smellEventually on 7/5/16, a dehumidifier and fan of your own was placed into the unitThese stayed another few days running 24/on my electricity until the carpet was dried The carpet was soaked again on 7/09/in the same exact spot as before, in which another service request was placedThis time the amount of water was larger than the first timeYou had claimed that a different sprinkler (not the same as the original leak) had burst, yet the water had not come from any differing locations, as it remained in a consistent spotAnother fan was brought in to dry out the carpet/paddingAt this time outside of the unit where the sprinklers were located, the ground did not appear to be disturbed as if someone were to have dug up a sprinklerA video later taken on 08/03/shows both sprinklers located on the wall where the issues were emanating from clearly shows undisturbed ground weeks after this service request was closed and deemed fixedThere were no individuals that came to the apartment to do an official inspection allowing the unit to be deemed habitable, considering the bubbling paint and mold growing since 5/31/ Another service request was placed on 8/after returning late at night on 8/03/from being out of town for a few daysAt this time, before entering the unit, the video referenced earlier was taken showing the sprinklers again leaking a significant amount of water into the unitBoth of these sprinklers at this time have been, according to AimCo, fixed previouslyRent was withheld for August, as the product being offered had been faulty since move in clearly stated by the issues in the moreport that had still gone unfixedThis was on top of the (verbal) statements made to me by your staff claiming that there would be compensation for the fact that the bedroom had repeatedly been unusable during all of these issuesI was placed in a hotel for days (8/5-8/9) while things were supposed to be getting fixedAs I returned on 8/9, there were holes cut into the bedroom closet and bathroom wall (will provide pictures)I requested at this time to have a copy of the certification stating the unit was habitable to be given to me for my personal recordsThis was not done and was not produced until asked again in an email weeks later (while your staff had shifted the blame saying it had been sent)The holes were large enough to the point where a small human could crawl through the walls of the unit from the bathroom to the bedroom closetThis is how they stayed for nearly THREE weeksOn 8/26/16, a crew finally came to repair the wallsHowever, they did nothing about the carpetI am more than happy to provide pictures from the time problems began up until the day I moved out I offered to pay a partial payment for August which was more than fair considering the lack of professionalism and integrity displayed by your organization throughout MONTHS of poor communication, promises and dodging of responsibilitesThen I was threatened with a lawsuit by a crudely taped piece of paper on the door of the unitMultiple times I asked to be relocated to a unit of similar layout and size/price that actually was in habitable conditionBoth of these attempts were denied by your company I was then told that I could move out on 8/as long as I had turned my keys into the office by 10AMThis was done even under absurdly short deadlines imposed by your companyI was in contact multiple times with your office stating that your lack of communication with me after the keys were handed in was consent of the agreement to dissolve the leaseTwo separate communication attempts were made, in which both were ignored by your community manager, [redacted] At this point, blame again has been shifted to myself although the problems still had not been completely resolved until the day I had moved out of this "home" It was implied by [redacted] that if I had vacated the unit by 8/that we were amicably parting ways until I received a bill for nearly $5,even after being essentially forced out of the unit before the end of August Sincerely, [redacted]

Complaint: I am rejecting this response because: It's pretty simple we wouldn't have even had this problem if your company delivered a move in ready apartment like your company promises on the websiteYour company failed on this end and failed to makeup for their wrong or make this situation.This is the problem with not being able to see apartments prior to move inYou never know what your going to getYes my daughter did go to the community and was shown a model home on the other side of the property with a nice view and saw the gymWhat does this have to do with the actual apartment? She had no idea the view was going to be a hotel and hotel parking garageShe felt bad when I moved in but she did tell me to check it out on my own which wasn't an option for meThe view was suppose to be a dog park? She went to community and didn't even know there was a hotel next to itThis is also conveniently left off the map on the internet for the site as wellThis is a classic example of a corporationhaving no one to answer to and making the consumer pay for the companies mistakeThe only way to get your company to do the right thing is to go to courtPlease give me the information for the registered agent for service of process for your companyI need this to serve the court documentsThis is my fourth attempt to get this informationMy emails have either been ignored or I've gotten a generic just send it to the office.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Hello [redacted] , After further review and discuss with your Community Manager, [redacted] , we have come to the decision that all of your charges are correctWe did reduce your early termination fee (as you already knew from receiving the revised Bill from Dan in the amount of $930.29) because we were able to relet your apartmentThis amount was reduced to one month of what your current rent wasAccording to your lease, this was a fee due to breaking your lease, not for rent of the unitI appreciate the chance to address this and I thank you for your patience

Complaint: [redacted] I am rejecting this response because:I replied to the email giving the address of the apartment that I put an application in forI have not heard back had a response yet, however the following day received an email from [redacted] (who I was originally corresponding with) I assume someone from head quarters reached out to him, however I still have not received my refund and he said that it is up to the current tenant to refund the money to meShe has already told me she will not agree to thisThis is the leasing company's responsibility and I would like my $refunded Sincerely, [redacted]

My leasing office settled the matter with me and deposited the amount into my dues for next monthI thank you for your time in opening a file on the matter and investigatingI just wanted to reach out and update you that the company has made it rightThank you again.- [redacted] ***

Hello [redacted] , Our portal system did not fail because you were able to log in and this was not a widespread issueThe late fee charges still holdPlease see Page Clause C of the lease agreement that you signed regarding late fees CReturned Checks, Rejected Credit Card Payment or Failed ACH DebitIf a check from Resident is returned to Landlord by a bank or other entity for any reason, or if any credit card or debit card payment from Resident to Landlord is rejected, or if Landlord is unable, through no fault of Landlord or its bank, to successfully process any ACH debit Landlord is permitted to make hereunder, then (i) Resident shall pay to Landlord the NSF Charge; (ii) Resident shall pay to Landlord the Late Charge; (iii) Landlord retains all other rights and remedies under this Lease for default; and (iv) Landlord reserves the right to refer the matter for criminal prosecution

Hello ***, Thank you for allowing us the time to investigate this furtherWe have removed the $from your Final Account Statement The calls to collect should now cease Thank you

Hello [redacted] , It seems that the notice you are referring to was our notice informing you that we will not be allowing you to renew your lease with us (attached). We are not required to provide you with a notice period for non-renewals. We have removed your painting charges but per your lease... agreement, you are accountable for the cost of cleaning your home after moving out. The cost of the general cleaning was $75.00 and the carpet cleaning was $98.00, all of which you had agreed to in your leasing documents. Even if you had left on the date that you provided to us, you are required to return all keys and passes to be considered fully moved out. We had not received these items from you so we were not able to take possession until 10/22. You were charged a prorated month to month fee and market rent (as outlined in your lease) for those 3 days (10/20 – 10/22). The eviction fees that you mention are due to your non-payment which caused us to send a 3 day notice demand for payment and eviction filing. Due to all of this, your charges have been found valid and will stand.

Hi ***, Thank you for allowing us the time to go over this with youRegarding the carpet, the red stains on the carpet could not be removed and therefore had to be replaced Concerning the countertop, it was stained with visible cut marksAdditionally, there were markings and drawings on the walls which required professional paintingAfter you moved out, the apartment was left in a condition that needed professional cleaningFor this reason, the damage charges, painting, counter tops and cleaning fee remain validPlease see attached photos for evidence of damage charges

Complaint: I am rejecting this response because:None of items, two chairs and baby seat, that your photos shows are bulkyRemoving 2-(or 4-5) items can’t come to $If your representative would have told me that the additional $is for removing 2-chairs I would have moved those to the trash area myselfCan’t believe I am charged $for moving few chairs given that I have already been charged $for cleaningYes the apartment was still mine till 12/31/but I didn’t use the utilities after 11th DecSo why should I pay for utilities when I am not using them? Your agreement says I am responsible for utilities for the time I occupied the apartmentYou are breaching your own agreement.Share with me your calculation of the “cost of reletting” and prove to me that the cost of reletting is more than one month rentAlso I just looked into the riverclub website and my old apartment is not listed in the available apartmentsWhy is that so if it has not been relet? In fact my apartment is off the website from end of Dec Are you saying that even though the apartment is vacant for almost months you guys have not advertised it for relet? If so, why? Also as per the original agreement the relet charge CAN NOT be used as a lease cancellation fee or penaltyPlease refer to section 2D of the original lease agreement that I signed in Sept So by asking me to pay one month fee as Relet charge is like contradicting your own legal agreement Sincerely, [redacted] ***

Hello ***, Thank you for allowing us the time to go over thisWe are unable to investigate this further as you have neither provided your grandmother’s full name nor unit numberUntil you provide more information to us, we cannot review this complaintPlease see attachment for evidence of email communication

Complaint: I am rejecting this response because:The exterminator has only been in my apartmen twice in the last two months, not every weekThe exterminator hasn't found any nests in my home, but he did tell me that the nests are in other nearby filthy apartmentsMy neighbors have roaches, tooI have also talked to Aimco maintenance men & they confirm the existence of a widespread roach problem in my building Aimco is not being truthful with their tenants Do I need to collect the roach carcasses for proof of my problem? In the past several months I have become impatient about this probem getting resolvedI asked Aimco when I could expect a resolutionIt was at that point they offered to release me from my lease without penaltyI moved in here in good faith & have been a good, clean, timely paying customerI am not trying to be difficultMoving is a big, expensive propositionIt cost me about $to move in here & a week off from workAimco doesn't intend to compensate me in any way for moving expenses, so it's not an option for me at this point Sincerely, [redacted] ***

Hello [redacted] , I understand your concern with this but without any proof of this agreement being made, we will have to adhere to the lease agreement standards that you signed and agreed toIf you are able to provide us credible proof of such an agreement, we would be willing to reconsiderHowever, with nothing in writing regarding this agreement, we cannot provide a credit for these fees

Complaint: I am rejecting this response because:These charges are still incorrect and was provided to you the week we vacatedIt was also sent to your move out teamThese have therefore been sent timesPlease find the carpet cleaning once again attachedYou will also find your final amended bill attachedYou are charging two cleaning fees totaling $These should be removed we had professional cleaners cleaning the apartment before we leftI have over photos saved in Dropbox which I can forward to youAs I am limited to what I can attach I have just attached one photo of the kitchen All the photos have already been sent to aimcoI on two separate occasionsI have also attached once again the professional cleaning invoiceYou are charging us an eviction fee of $yet we wrote to you on occasions to make it clear that we are leaving on 19th October (lease end date)Including a letter from our lawyerSent via this website on the previous email.This eviction fee is incorrect and should be removedYou have also acknowledged that we left on 19th October making eviction proceedings irrelevantYou finally acknowledge that we left on October 19th You then need to remove the month to month charge which is totally irrelevant as we completed the rental within the lease periodThe balance needs to show the deposit of $which we paid when we moved in together with the additional payments we have made over the past five months of $per monthYou make the statement that you are entitled to provide just three weeks notice for us to leave even though tenants have to provide a minimum of months notice I have been advised by my lawyer if the lease is silent on this issue then there is an assumption that the landlord has to provide the same period of noticeCorporations are not above the law and can not invent their own rulesPlease reconsider this point Sincerely, [redacted] *** Sincerely, [redacted] ***

Complaint: I am rejecting this response becauseThank you for your responseI have now sent the carpet and cleaning receipts and I would be grateful when you can confirm that both have been removed from my account.I refer to your comment on point "that the eviction fee is completely unrelated to your notice to vacate and the date that you move outthe eviction fee was due to non payment of rent" Yet this completely related to the notice My immediate reply via email and also via courier on 25th September (the rent was due on 1st October) to the office stated that the notice did not provide us with weeks notice to leave and that Aimco were in breach of their own terms I offered as a way of settling this breachThe tenant would be eligible to pay a week penalty by not providing a full weeks notice if this was indeed the tenants breach and I have been advised by my lawyer that as the lease is silent on this issue of Landlords notice than the courts would apply equal terms This would equate to weeks rent or approximately $2,on a month to month rental Whilst you are arguing that I was in breach of my rentI was not in breach of the rent at the time of your own breachIn fact I reached out to your team on numerous occasions in order to reach an amicable compromiseThis was ignored time and time again Placing me in an impossible situation regarding the rent.Due to this unfortunate set of circumstances, and your own breach I would ask you to reconsider removing the eviction fee of $430, the late payment fee of $I do not believe your organization is acting in the best interest of collaboration their tenants law Sincerely, [redacted] ***

Dear ***, Thank you for allowing us time to investigate thisWe will be mailing you a new check in the amount of $5,Thank you

Complaint: [redacted] I am rejecting this response because:It is the responsibility of the apartment complex to provide a safe, habitable living space and my home after April was not safe for me to live inThe air quality of my home was not checked when I was a resident, even though I complained several times of the toxic fumes that I was experiencingI have multiple medical records reporting my condition as a result of the fumes I was experiencingI've had to incur many expenses because I was forced to move to preserve my health Since I have moved from my apartment I no longer have breathing difficulties which is only as a result of no longer experiencing toxic fumes on a daily basisI do not understand why the complex did not take the action to have the air quality of my home tested and contact the authorities to investigate my neighbors with my cooperation and input while I was a residentThe only response I received from management and maintenance was that they could not smell the fumesThere are a number of toxic fumes that do no have an odorVery little attention was given to this matter by the complex and Aimco managementMy health was at stake and I was shown very little concern Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Aimco's response because they were misleading and deceptive in getting us to sign the rental agreementWe felt pressured by staff to sign the agreement quickly and were assured that if we were to do so that we could cancel within the first daysThis was told to us by separate staff members after they each showed us the unitIn fact when we signed the agreement the 2nd staff member pointed to the agreement and told us we could cancel within the first days for any reasonIf we had known that this was not true we would have never signed the lease in the first place This deception is in fact illegal and falls under the California Unfair Competition LawIf needed I will contact a local or state government agency, file a lawsuit, or simply walk away from the lease I have now paid for months' rent plus a security deposit for a place where my wife and I have never livedI am willing to accept an end to the lease as long as I do not have to pay any additional moneyAccording to the apartment building sales staff they can rent apartments quickly so if that is in fact true then it shouldn't be a problem for them to find a new tenant