Aimco

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Hello ***, I appreciate the opportunity to address this for youI have attached photos that show damages in your apartment that required toupaintingDue to this, your painting fees will standThank you for your time and patience while we reviewed this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no ideas what the attached pictures are indicating since I only see a lot of oil stains in the kitchen, which is obviously left by the current resident I'm not trying to defend for myself for not paying any damage, if I'd made in the apartmentI just want to be treated fairlyThis means that when I submit a request for a pre-move out inspection, which is also following the company's regular move out procedure, the guy who's in charge of that should be there on time and point out to me all the damage so I can fix them at a much cheaper price before moving out The company totally ignored my pre-move out inspection request and did not even try to notify me, instead they made me wait there for three hours Without any apology and explanation, they sent me a big bill after the move-out daySo I still consider it as an unfair treatment Final Business Response / [redacted] (4000, 9, 2015/10/21) */ Hello ***, Thank you for your patience while I have reviewed thisI'm sorry to hear that you feel that you've been treated unfairlyThe photos that we have provided show damages from your home after you had moved out and are in no way from the current residentWhether you were in attendance or not while our team had performed the move-out inspection, the photos still show damageDue to this, the charges will still standThanks again for allowing me the opportunity to review this

Hello [redacted] , I have attached a copy of your leasePlease refer to section 2.Bon page where the lease outlines your termination notice "If Landlord or Resident intends to terminate the Lease on the Lease End Date the terminating party must give written notice to other party at least days before the Lease End Date of the terminating party’s intent to terminate the Lease." You will also note that you made an electronic signature on this document on 4/30/at the bottom of the document Due to this, we will not be able to waive your notice feeThank you again for your patience

Initial Business Response / [redacted] (1000, 6, 2015/11/03) */ Hello [redacted] , Thank you for allowing me the opportunity to resolve this. Your Community Manager, ***, has notified me that your notice to vacate has been adjusted to reflect the date of your call, 8/6. I appreciate your patience while we have... reviewed this. Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received an updated invoice from AIMCO and Royal Crest Estates in the mail indicating a refund of approximately $246 is due to me. To date, I have not received the refund check itself. Once the refund check arrives I will consider this a positive outcome and be satisfied in the outcome. I am marking this as not accepting the response from the business only because I have received documentation through the mail indicating a refund is due, but have not received the refund itself yet. Final Consumer Response / [redacted] (2000, 11, 2015/11/11) */

Complaint: [redacted] I am rejecting this response because: As it was already informed the red mark was due to chalk dust which could have been cleaned with shampooingThe charges was calculated by the on-premises maintenance person on the day of move-out inspectionThere has been no review of the charges from a Professional Carpet agencyAs I have been made to pay the charges, I would require the bills submitted by the Professional Carpet people who has changed the carpetAlso as I have been charged for new Countertop please share the bills for the replacement of Counter-tops tooAs I have been charged for the same I deserve right to see the Bills for the said replacements Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] , Thank you for your patience while I have reviewed this with our teamOur day guarantee is only applicable if you sign the lease "sight unseen." We are aware that you had viewed your apartment home multiple times before signing the leaseTherefore, the day guarantee does not apply to youIn regards to your reasoning for leaving, we are very active on any issues pertaining to smokeWe will notify residents and even go as far as eviction when it comes to smoking on propertyWe were never made aware that you had a concern with the smell of smoke so we were unable to act upon thisWhat we can offer you is the ability to terminate your lease early by providing a day written notice and paying an early termination fee equal to one month of rentWe can also offer you the option to provide a day written notice and be responsible for rent until the home is re-rented or until the end of the lease (whichever happens first)

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello ***,
I appreciate the opportunity to address thisWe do not agree to let you out of your lease without termination feesIt is the resident's responsibility to cancel a service request via their online resident portal
Unfortunately, failure to cancel a service request does not justify our waiving of your termination feeThe return of your deposit will be contingent upon our assessment of what work needs to be done to make the apartment ready for leasing after you have returned it to usOn 8/12/you spoke with *** *** our Director of Operations, and you may feel free to contact *** personally at any time for further clarification
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This matter has not been satisfactorily resolved
Issues that were not addressed in the response include: 1) that we spoke to an AIMCO representative,*** and she agreed to cancel the service request2) The illegal entry of our apartment by a third party without proper authorization violates our privacy rights3) The conversation with *** *** on 8/12/was in regards to an entirely separate issue, not one word was discussed in regards to the issue at handWe spoke about subcontractors dumping garbage loads in our community dumpster and the residents of our community having to pay for it
A middle ground for company would be to 1) Waive termination fees as previously requested, 2) Return of deposit contingent upon the assessment of the property
We understand it is the residents' responsibility to cancel a service request and we didWe specifically spoke with the office rep ***I spoke to her and advised her that I was already on the road and could not wait for the pest control since they were not here at the scheduled timeShe specifically asked if she could cancel it, I agreed and said, YESAt this point, it was AIMCO's representative's responsibility to cancel the request
We're not asking to waive the termination fee due to the failure to cancel a service request via the online resident portal, we are asking to waive the termination fee because an AIMCO representative verbally agreed to cancel the service request and gave our apartment keys to an outside vendor, and he began to enter our home without proper authorization and against state laws
We value our privacy highly and insist that our legal rights to that privacy as guaranteed to us under the Florida Statutes Sec83.53, be respectedSpecifically in non-emergency situations, we are entitled to (12) hours' notice of AIMCO's intent to enter our home, plus a clearly stated purpose of the entry
The Florida Statutes Sec83.53, states "The landlord may enter the dwelling unit upon reasonable notice to the tenant and at a reasonable time for the purpose of repair of the premises" The Florida Statutes entail that the "Notice is hours"
We have had many other issues were other reps from your office that have cancelled the requests by a phone callWe are pretty tech savvy and wouldn't understand why someone that doesn't have a computer or access to your online resident portal would be required to follow the process that has been presented
AIMCO's "Apartment Lease" clearly states, under section #ENTRY BY LANDLORD- ("IF ANY RESIDENT PARTY IS PRESENT, THEN REPAIRERS, SERVICERS, OR LANDLORD'S REPRESENTATIVES MAY PEACEFULLY ENTER THE APARTMENT HOME AT REASONABLE TIMES FOR THE PURPOSE OF RESPONDING TO RESIDENT'S REQUEST")("IF A RESIDENT PARTY IS NOT PRESENT, LANDLORD MAY ENTER THE APARTMENT HOME FOR THE ABOVE PURPOSES UPON REASONABLE NOTICE TO RESIDENT AND AT A REASONABLE TIME")
We specifically noted on your portal and on the service requestRESIDENT MUST BE PRESENT?: YES, WE WILL BE THERE TO OPEN THE DOOR between 8am-12pm(SEE ATTACHED DOCUMENT)
We also spoke to the same AIMCO representative,*** the day before the incident and let her know that we will never allow anyone to enter our apartment unless we are present because we have a small dog and is not crated/ caged
Thank you again for your time,
Final Business Response /* (4000, 9, 2015/09/08) */
Dear Mr***,
Per Aimco policy, it is not the responsibility of any Aimco representative to enter or cancel service requestsThis is the responsibility of the tenant
There was no illegal entry of your apartmentPer a hand-written statement from ***, she states that she had heard someone at the door so she went and opened itThe original complaint states "I quickly ran to the door and opened it and advised him that he did not have authorization to enter my house" which implies that no illegal entry had occurredAlso, the key that the pest control technician had in his possession was not a key for your apartment, so he would have been unable to enter in any circumstance (as was confirmed by our Service Manager, ***, while you were in the office with your current key to be used as comparison)
In regards to your original complaint regarding the lack of communication from leadership; Mr*** had been in contact with you on 8/12/At this time you did not mention these concerns, and therefore, they were not discussedYou had also mentioned that you had submitted a letter to your Community Manager, ***, on 8/3/and that only two days later, your Regional Property Manager, ***, had responded to your request
Due to these reasons, we will not be releasing you from your lease and you will be held to all terms of your leaseParagraph 20A of your lease states "Resident shall not be released from this lease on any grounds, including voluntary or involuntary school withdrawal or transfer, voluntary or involuntary business transfer, layoff or termination of employment, marriage, divorce, marriage reconciliation, loss of co-residents, bad health, or any other reason." Therefore, you have no grounds to be released from this legally binding contract between you and Four Quarters HabitatThank you again for your time and for allowing me the opportunity to address this for you

Complaint: ***
I am rejecting this response because:
Hi,Tyson reached out to me on August asking for documentation and I emailed the following documents to him on August itself: (1) August first email re smoking.pdf; (2) April email that went unanswered.pdf; (3) June correspondence raising the day issue.pdf; (4) Receipt from June issued to me when I turned keys in.pdf I did not hear back from Tyson/Aimco until weeks later, on August 24, when Tyson reached out to me again, asking me to resend the documents. I resent the document to Tyson on August and asked him to confirm receipt of the documents. I did not get a responseThis response to the Revdex.com complaint is the first time I hear back from Aimco staff since I sent the documents.Please confirm that you have received and reviewed the documentsAs I stated in my email, I am happy to forward further documents if you deem the ones I had forwarded not being sufficient. Please be specific in what sort of documentation your still require.With regard to the case of the smoking neighbor, there were a couple more email threads regarding the issue as well, but then again, I imagine you should have your own records of this, as I understand the neighbor was explicitly asked to move outAccording to Aimco staff, even the police department was made aware of his behavior (at least that is what I had been told at the time) and lawyers were supposedly involved.As for the refund due back, do note that the "Receipt from June issued to me when I turned keys in.pdf" that I had sent across (obtained from Aimco on move-out date itself) shows that Aimco was planning to return the security deposit plus the rent I overpaid for June back to meMy understanding is that refund is now long overdue.Thank you for looking into this matter

Complaint:
I am rejecting this response because: they charged me back the ENTIRE employee discount they gave from February until move out$is what they charged me, not $Also I am still confused how a mark in one room constitutes a $charge for paintA gallon of paint doesn't even cost that much and it definitely doesn't take that much paint to fix thatAnd I got charged $for two bags being left in an outdoor storage closet? And I still do not believe it is fair that I was charged over a grand for not giving days notice since when I went to give the notice, the employee said I could do SHE is the one who said 30, not meI was in Virginia until January so I could have given days notice but didn't because she suggested
*** ***

Hello ***,
I can understand your concern with being charged to replace the entire floor in your homeUnfortunately, the damaged section of the floor was unable to be buffed and repaired and it is impossible to purchase and match the existing floorThe scratches that you left forced us to
replace the entire floor and you are liable for the cost of the damages that you had imposedI have attached an invoice that shows we actually charged you a lesser amount than the cost of the full repairYour charges are now with a third party collections agency because all documentation supports the chargesYou will need to work with the collections agency to resolve your payments at this time

Initial Business Response /* (1000, 7, 2015/12/03) */
Hello ***,
I appreciate the opportunity to look into this for youUpon your move-out, we became aware of damage to the floor in your apartmentIn speaking with us, you admitted that this was most likely caused by spilling water and not
properly cleaningIt was discussed at your time of move-out that it could be possible that you would only be responsible for those planks damagedUnfortunately, a color match to your existing floor was no longer availableBecause of this, we were required to replace the entire floor which we were invoiced for, however, we only charged you back for a portion of thisThis charge of $2,will standThank you for your patience while I have reviewed this
Initial Consumer Rebuttal /* (3000, 9, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You wording is very misleading
*** knew planks became damaged at least month before I moved out during the first inspection
A portion is STILL times more than what I have damagedI damaged now I have to effectively pay for planks!! As biggest landlord in U.Syou *absolutely* cannot find planks of same color?
*** knew about the broken planks for more than months and hide the fact from its tenant that ***'s ONLY floor providing company may not have matching colorI also asked for a second inspection weeks before move-out just to get the estimate and I told you that I wanted to make necessary fixesYou gave me an estimate that's not even close to the real cost
*** should be responsible for majority of the cost because:
If BayRdige knows that it may be impossible to find plank of same color, and *** is hiding the fact from me for monthsIt's fraudulent
If *** does not know it's impossible to find planks of same color, it's an accident between *** and it's floor providerWhy do you let a Customer take responsibility
In any case, *** had months however only tried with their own single flooring company after I moved out and made discreet decision within a few daysThere are tons of flooring companys providing quality planks with tons of colorsSimply search for planks in Amazon gives you page resultsIf *** is not allowed to use other companies, they could have let me know about potential issue(color mismatch) long time before I moved out and I would have fixed the planks
*** staff has NOT been working professionally in responding Tenant's request failing to communicateAnd that's the root cause of this unfortunate accidentI should be paying for repairing damage that I made BUT I should not be paying for an accident that's caused by *** and its Staff!
I request that Aimco should review this case again because their staff may not be telling the true storyThe community manager was very rude and even refused to admit that I have a second pre-move inspection and the purpose of that inspection was to get estimate for potential fix, until I said to her I still have the original email discussing about second pre-move inspectionThe email is attached
Final Business Response /* (4000, 11, 2015/12/11) */
Hello ***,
I can certainly understand your frustrations with incurring charges from damages in your homeUnfortunately, while the estimate was less than the actual cost for repairs, you are still responsible for the cost of fixing the floorWe had no knowledge that our vendor would not have a color match until we were turning the apartment (after you moved out)Therefore, in order to address these damages to your home, we were required us to replace the entire floorWe will not be able to accept your request for concessionsThank you again for your patience and understanding

Hello ***,
/ I would be happy to remove these cleaning chargesHowever, the receipts that you have attached are not readable as the picture is too smallPlease scan these receipts and email them to me at *** *** *** as well
3. As I have stated before (in my first response), the eviction fee is completely unrelated to your notice to vacate and the date that you moved outThe eviction fee was due to your non-payment of rentWe sent you a notice demand for payment that expired on October 8thWe filed for eviction on October 12thThese eviction charges are completely valid
The month to month charge was indeed removed as indicated in my last response where we updated your Move-Out date and the associated chargesYou still, however, owe the prorated rent amount for October through your Move-Out date
Your balance does show a deposit of $Please refer to your FAS which I have attached for your reference
We do not have to provide any notice for you to leave because you were in violation of the lease agreement. Under the lease and applicable law, we are permitted to terminate the lease if you default

Complaint: ***
I am rejecting this response because:Foxchase claims that "Your lease agreement clearly states that we require a days notice to vacate and outlines the associated charges you can expect for not fulfilling this." When I received the charge I looked at my lease through the foxchase portal and it did NOT outline the charges at allThis is the entire reason why I am filing a complaintSince my lease is no longer available on the foxchase portal I am unable to upload a copyI called foxchase a few days ago requesting a copy of the lease which they said they might be able to email to meI was transferred to a voicemail and was never called back after leaving a messageSo to respond withing the time frame which was requested, I am unable to provide a copy of the leaseI assume if foxchase is claiming the lease outlines it I would like to see this proof directly from my leaseEven if it is supposed to be in the general lease information it was not in my lease and that is the important part. Foxchase has been really difficult to get in contact with at the local officeI will keep trying and upload the information when I finally get someone to return my calls
Sincerely,
*** ***

Hello Mr***, I'm very sorry for the frustrations you've had in addressing thisOur team has been in contact with you and we have refunded you the $carpet cleaning feeThank you so much for your patience while we have resolved this

Hello ***, Thank you for your patience while we have taken time to research this for you Regarding your first service request (submitted 6/24), our team moved quickly in order to resolve the sprinkler issue that was causing water to leak into your apartmentSince you caught this early, we were able to just dry out the carpet and replace the padding underneath as well as fix the sprinkler so it would not happen againYour apartment was habitable during this time Concerning your second service request (submitted on 7/10), which was a separate water issue and unrelated to the first event, a main water line burst near your apartmentOur team again moved quickly and that same day our team came in to assess the situationAs a result, the carpet was dried out, the padding was replaced, and the sprinkler company fixed the line so this would not happen againYour apartment was also deemed habitable during this time as well On 8/your monthly rent was due and we did not receive any rent from you for the month of August Concerning your third service request (submitted on 8/4), this was a result of a loose shower armIn an effort to make sure you were in a safe environment, we paid for a hotel for you while we addressed this issue (8/5-8/9)Our remediation team came in to inspect and test, during which time our team was in constant communication with youOn 8/we notified you that the GHP had deemed the unit habitable and therefore approved it for your return (see attached report)While the unit was habitable, we communicated that there was still work to be doneWe gave you the option of staying in a hotel or returning to your unitYou chose to return to your unit On 8/a notice of demand was sent to you because you had not paid your rentThe eviction was delayed while our team worked with you through the water damageOn 8/our records show that you offered to pay a partial payment, however, we do not accept partial paymentsOn 8/you moved outPlease see your FAS for all move out related charges totaling $4,(attached)

Dear ***, Thank you for allowing us to take the time to review thisIn accordance with the lease agreement that was signed on November 4th, 2015, your lease agreement was set to expire on December 26, Lease clause 2B requires you provide days’ written notice when terminating a lease
agreementOur system notes indicate that you gave a notice to vacate on November 11, days of notice were calculated at a rate of $per day and applied to your final account with a charge of $1169.40. We have reviewed our notes and our records indicate a notice of renewal was sent on 08/22/It also indicates you signed in and reviewed the renewal offer on 09/04/2016, 09/15/and again on 11/09/(see attached document) We are unable to adjust the proration amount for days since the notice to vacate was signed on November 11, You were given the option to schedule an appointment on Friday, 11/11, however, *** chose to schedule the notice to vacate the following Monday, 11/ There is no law that requires the landlord to give the tenant a written notice 15-days prior to the 60-day deadline, to serve as a reminder We do apologize for the scheduling conflict that occurred on ThanksgivingAll charges remain validThank you

Hello ***: I’m very sorry you are upset concerning final move out chargesThank you for allowing us the time to go over this The charges consist of day notice fee because you gave notice on July 18, for a move out date of September 5,This was not a full day notice so you
were charged for the remaining days of the noticeUtility Charges were $for utility usage charges from 07/01/2016-08/01/that were due 09/01/The final utility charges were $for usage of 08/02/2016-09/05/ We have removed the cleaning charge of $which will be refunded to the resident and mailed to the forwarding address providedPlease see the attached Final Account Statement for detailsThank you

Hi ***, Thank you for your patience while we take the time to review your concerns and address each one You claim that you were using storage space (which was cleared out), but you were, in fact, only paying for locker 1, which is corroborated in the signed storage addendum in
your leaseThis is attachedStorage locker was canceled by *** ** on September 7, This is accounted for in the attached document, as wellA bulk email was sent to all residents on April 6, reminding them to clear out items or risk loss during the storage audit completed this past AprilIn the email, residents were asked to claim lockers that they were using to ensure everything was correct in the system on the management’s endWe did not receive an email from you explaining that you were using locker instead of the one registered to you, locker Therefore, we are not able to refund the cost of the storage space or any items lost Thank you

Hello ***,
I appreciate you bringing this up and I can certainly understand your frustration with being charged for this after moving outIn regards to the painting, we are always very up front in sharing how much you can expect to be charged for a full paint or what the proper paint
codes are from *** ***Upon further review with our team, we were able to remove the late fee and month to month rent charges as well as the cleaning fee totaling up to $Your balance will now currently show $

Hello ***,1. Regarding points 1a,1b and 1c, we have updated your Final Account Statement by revising the notice to charge the daily rate based on the rent rate instead of month to month and by correcting the number of days you were shortPer your rent agreement, you should have given a
days’ notice to vacateInstead, we only received this notice days in advance, leaving a difference of The document to support the change to the notice is the last page of the dispute pdf and the lease supports the day notice required as well as the email from the RRS to you on 6/2. The paint charges are validThe unit had to be repainted because the scuff/dirt marks were unable to be removedPlease see original attachment for photo evidence3. As an act of good faith, we will remove the $NSF feeAttached is the new Final Account Statement with the updated amount dueThank you