Aimco

Complaint:
I am rejecting this response because:Because those aren’t the actual factsLet me get clear on the facts.1. I, *** *** had never been to or taken a tour of the propertyI am the one who leased the apartment which is exactly the reason the guarantee should applyThe December tour that was mentioned was taken by my Daughter Tiarra acting on her own behalf not mineShe didn’t end up getting a placeShe suggested I check it out on my own and she didn’t want to be responsible for recommending the place if I didn’t like itShe was only added later to lease due to the properties strict policy of anyone visiting more then nights a month needing to be added to the leaseThe original complaint goes into greater detail about.2. In response to making many efforts to address all concerns…it’s a bit the other way aroundCan this attempts be shown? I don’t think soI never got reply emails backI can show you the attempts I madeI have everything documented and have proof of my emails*** met with me in person because I went into his office without an appointmentThis wasn’t something he arrangedThis was my 4th attempt regarding the floorsThe 3rd was the email I sent that outlined the things that needed to be taken care of in the apartmentYes after the third attempt I did get a call from the maintenance manager who was very nice and did tell me he would be able to address all the concerns except the floorsHe said he could try his best but couldnt promise anythingI was also told the reason my daughter ended up taking a bath and getting a paint like matter on her was because of the tub wasn’t set properly after refinishingThat it is rare but it happensThey don’t know until it is usedWell why didn’t they check it? She ended up breaking out in rashes from whatever chemicals she was exposed to when taking the bath in the tub that surface literally melted in the hot water and is still treating the issue as well speakThe reason we didn’t have maintenance come out to fix everything was because I wanted everything done at once to keep exposure to what chemicals they needed to use down to one day which I mentionedI wanted to get the floors properly handled too3. In response to the company being confident they could resolve the issues..this is not true eitherLike I mentioned above the maintenance manager said he could guarantee everything except the floorIt wasn’t until I was fed up and had my daughter go talk to *** about moving out that he said they “could” look into getting the floors replacedWhen asked what they would do with all the stuff moved in he said..they could pile everything onto the balconyPutting all my personal stuff just moved into all onto the balcony did not sound like a desirable optionPlus I had complained about the noise and *** said that is just apartment livingActually no…usually your view is not of a parking garage or hotelThis was not disclosed that my balcony would be facing the back side of a hotel where it gets all the deliveries in big trucks and traffic going through day and nightI thought it was supposed to be of the dog park? The site map for the building online conveniently leaves off the fact there is a hotel right next to itIt is just blank there but has all the other sides of the property labeledThis would have been nice to know before moving in?4. In response to offering the option of transferring me to another unit…I couldn’t afford itWhy should I have to pay more money a month because the company was negligent in providing a move in ready apartment? That does not seem like a fair optionThe option that was given was to move to a downgraded studio then the one I was in and pay $more a month and $transfer feeFair? I don’t think soThat would have end up costing me over $plus moving costs again.Sincerely,*** * *** ***

Complaint:
I am rejecting this response because they are liarsThe apartment was clean, there were no marks on the wall, and Jennifer told me to do a day notice since they were "doing it like a military move", and I am still sworn law enforcement just federal so that should not affect the discountThey also knew that prior to my notice that I was federal and never changed the discountThe company has the choice to remove any fees they choose so to tell me they "can't" is a lieIts clear they did not want to help and wanted to lie to try to get more money.
*** ***

Initial Business Response /* (1000, 6, 2015/11/03) */
From:
Sent: Tuesday, November 03, XXXX X:XX PM
To: *** Lannholm; ICanHelp
Subject: RE: Revdex.com Money Matters complaint
Hi ***,
Here is my response to *** *** at Restore Inc
"Hello ***,
Due to the fact that we received a letter
from your attorney, we feel responding directly to that letter is the appropriate forum for discussions."
Please let me know if you need anything else!
Regards,
*** ***
Resident Consultant
***@aimco.com

Hi ***,I appreciate you bringing this up and I can understand your frustration in finding a solution to this after we've sold ownershipOur Regional Manager for your area, ***, has been attempting to reach out to the phone number that you have listed within this complaint but has not heard
back from youWe have agreed to issue you a gift card covering the credit that you were supposed to receivePlease reach out to *** at ###-###-#### to coordinate the return of your money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11237069, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:Parking passes are not "given" as the business stated in their response. We are charged $10 a month per vehicle for parking passes when we are not guaranteed a place to park. We are being charged for a service that may or may not actually be provided. 
Sincerely,
[redacted]

Hello [redacted],I can certainly understand your concerns with the termites, and I appreciate you bringing this to our attention. We sent a vendor to your unit on Thursday 10/6 and upon arrival, you let them know that you did not see any more termites. We have been proactive in working to address this...

for you. Therefore, we will not be providing any compensation. If you encounter any further issues regarding these termites, you will need to reach out to your community manager, [redacted], to have this addressed. Thank you for your patience while we have been working to resolve this for you. Thanks, [redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Hello [redacted],
I appreciate the chance to address this. We have reversed the NSF charge of $30.00 from your account. Attached you will find a message containing your account ledger that shows this. Thank you for your patience.
Initial...

Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],   Thank you for allowing us time to investigate this. We will be mailing you a new check in the amount of $5,428. Thank you.

Hi [redacted],Thank you for taking the time to bring this to our attention. After looking into this with our team, I've been notified that we have let you out of your lease with no additional fees and we have accepted your request to prorate your rent. Thank you for your patience and understanding.

Complaint: [redacted]
I am rejecting this response because:I replied to the email giving the address of the apartment that I put an application in for. I have not heard back had a response yet, however the following day received an email from [redacted] (who I was originally corresponding with).  I assume someone from head quarters reached out to him, however I still have not received my refund and he said that it is up to the current tenant to refund the money to me. She has already told me she will not agree to this. This is the leasing company's responsibility and I would like my $150 refunded. 
Sincerely,
[redacted]

Thank you for your response. There were many items that needed to be removed from the apartment that we have photo documentation of. We were not able to attach all the photo documentation we have as the Revdex.com only allows a certain amount of attachments. It became necessary to apply the $90.00 charge with the condition of your home and the amount of bulk items that we were forced to remove from the apartment. This was explained to you and you had signed your Final Inspection (that was previously attached) to show that you agreed to this. Regardless of when you left the apartment, the apartment home is still yours through the Notice To Vacate date which means that you are still held responsible for the utilities during this time. You would be able to release possession of the apartment earlier if you had updated your Notice to Vacate date. Even though you had signed and agreed to pay one month’s rent for the Relet Fee, I can understand your concern with the amendment stating “Not Modified.” Your prior leases do state the Relet Fee is “The lesser of one month’s Rent or Owner’s actual costs reasonably related to the reletting of the Resident’s Unit.” The outcome is the same in either case because one month’s rent is significantly less than the cost of reletting your unit. Your unit is still currently vacant and we are still incurring a vacancy loss on this. Due to these reasons, all charges have been found correct and will remain valid.

Initial Business Response /* (1000, 6, 2015/09/24) */
Hello [redacted],
I appreciate the opportunity to address this for you. As you requested, we have removed your carpet replacement, drywall and trim replacement, and painting charges. You will now only be charged for pet damages totaling $445.00 and...

for your final utilities totaling $195.57. After accounting for your deposit of $400.00, you will have a final balance of $240.57 due. Please refer to the attached Final Account Statement to see a detailed list of these charges. Thank you for your patience in resolving this matter.

Hello [redacted],
I appreciate the opportunity to look into this for you. I can certainly understand your frustrations with experiencing repairs in your home and incurring fees from breaking your lease. All of your service requests were addressed and repaired within a few days. You were also aware of...

the 60 day Notice to Vacate that is outlined in your lease. I understand that you found your home to be uninhabitable but transfer options within your lease term were available. Due to this, we are denying your requested concessions. Thank you for your patience while I have reviewed this.

Complaint: 11091151
I am rejecting this response because:The exterminator has only been in my apartmen twice in the last two months, not every week. The exterminator hasn't found any nests in my home, but he did tell me that the nests are in other nearby filthy apartments. My neighbors have roaches, too. I have also talked to Aimco maintenance men & they confirm the existence of  a widespread roach problem in my building.  Aimco is not being truthful with their tenants.  Do I need to collect the roach carcasses for proof of my problem? In the past several months I have become impatient about this probem getting resolved. I asked Aimco when I could expect a resolution. It was at that point they offered to release me from my lease without penalty. I moved in here in good faith & have been a good, clean, timely paying customer. I am not trying to be difficult. Moving is a big, expensive proposition. It cost me about $1500 to move in here & a week off from work. Aimco doesn't intend to compensate me in any way for moving expenses, so it's not an option for me at this point. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
Hello [redacted],
Thank you for giving us the opportunity to address this for you. After reviewing your account we have decided to remove your carpet damages charge and due to our un-responsiveness, we have removed your concession charge of...

$507.00, which has been credited back to your account. You will now only owe your final water bill of $30.04, rent of $0.05, and your original early termination fee of $1,085.00. After subtracting your deposits on hand, you will now owe $615.09. Please refer to the attach Final Account Statement to review these charges.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the revised bill- thank you. But yet again there was another issue. When Aimco sent the final statement to my email address you cc'd our former roommates! Who we were having issues with and is why we broke our lease. Technically at the end of the resolution two years ago they were released from the lease so there was NO reason they should have been cc'd. Clearly there is a huge issue with the attention to detail and a huge disconnect with your company. Now I feel as though our privacy has been violated. I attached the final revised invoice that was emailed to show our former roommates were sent the invoice as well.
Final Business Response /* (4000, 9, 2015/09/02) */
Hello [redacted],
I'm sorry to see that you are frustrated with having your previous roommates included on the email correspondence with your Final Account Statement but unfortunately, we are required to notify everyone who was a leaseholder.

Hello [redacted],
I can certainly understand your concerns with these charges and the frustrations associated with being charged for damages upon move-out. Unfortunately, we never received the amount that you are claiming you had paid so we are unable to refund this amount. The painting charge remains...

valid as this damage was at fault of the residents in your home. We have been working to remove all other charges that were truly able to be contested. We have not withheld any verified funds that you paid. Our Director of Operations, [redacted], has been attempting to contact you to help discuss this further and go over and questions you have regarding these charges and amounts.

Hello [redacted], Thank you for allowing us the time to go over this. We are unable to investigate this further as you have neither provided your grandmother’s full name nor unit number. Until you provide more information to us, we cannot review this complaint. Please see attachment for evidence of email...

communication.

Hi [redacted],
I appreciate your response and I can understand your concern with the 30 day guarantee. Unfortunately, since [redacted] had toured the property and was then added to the lease, this would still make you ineligible for the 30 day guarantee. After you brought your maintenance concerns to us, we said we could address everything but we would need to take a better look at the floor and attempt to fix that as well. You did not allow us the opportunity to address your floor concern. I understand your frustration with the location and views of your apartment but you specifically reserved this home knowing the unit # and floor it was on. Understanding this, we gave you the option to transfer to another unit. The unit that was offered was more expensive likely due to having a better view among other various factors. Due to all of this, your charges will stand. Thank you again for your time and patience while we have reviewed this.