Airbnb, Inc.

Initial Business Response /* (1000, 7, 2015/10/15) */
October 15th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bank of America never received anythingI had to dispute the charges to get the money refundedI have my money back but Airbnb was uncooperative and never gave me an option of speaking with anyone to resolve the issueI only received emails and considering you had $of my money, the responses were not timely and did not convey any sense of Airbnb's willingness to take any action
Final Business Response /* (4000, 11, 2015/10/23) */
We provided the complainant on the ARNs associated with all three (3) refunds issued on September 23rd & 26th, respectively on October 7th and October 15th,
This matter has since been closed
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Kindly,
***
Airbnb
Final Consumer Response /* (4200, 13, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the complaint because of the atrocious customer service I encountered with AirbnbI couldn't and still haven't ever actually spoken to anyone regarding this issueIt took three days to receive any kind of response from the right department within AirbnbThat's not acceptable when there a patron's funds go missingMy money has been refunded but I never had the impression that Airbnb cared to do anything other than email me some transaction numbers

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of 1/3/
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

September 24,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: I have not been compensated by the guest nor airbnb for the full price of the item that the guest has broken.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They did not resolve the matter at allThey keep telling me to seek a tax professional but my father does not have access to a tax professional in the US since he does not reside hereThey have been very unhelpful and cannot adequately explain why they cannot change a when it's wrong.
Sincerely,*** ***

September 6,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
Since the time of the complainant’s filing of this case, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved
this matter as of August 31, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

November 20,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,

Complaint: ***I am rejecting this response because: I am still owed moneyI don’t care if you want to delete my account at this pointePlease delete all of my information in your systemsThis is a formal requestI also am formally requesting to be paid for the money that is owed to mePlease pay me the money that you owe me!! Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Danielle
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meSincerely, *** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 1,
We regret any inconvenience that this process may have caused and we wish the complainant the
best in her future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/08/07) */
We have resolved the issue with the complainant directly
Initial Consumer Rebuttal /* (3000, 9, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not refunded their feesI waited
weeks for payment
I do not think they earned fees for Julyband August
Final Business Response /* (4000, 11, 2015/08/24) */
8/24/
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/08/11) */
August 11th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint XXXXXXXX
and are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
***
Initial Consumer Rebuttal /* (3000, 12, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With our name we are in their records have had approx correspondences trying to correct Anyhow the reservation claim no# is ***The name of guest is *** ***
Final Business Response /* (4000, 19, 2015/08/26) */
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
We've reached out to *** *** to propose a solution for the documentation she has provided to dateIn addition, we've requested additional documentation for any damaged items in question
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
*** ***
Airbnb

Complaint: ***I am rejecting this response because: AirBnB always promises to make changes or call, but never actually does. This is the second complaint I have filed SPECIFICALLY about no contact and the second time they have promised to call, but do not callSincerely,*** ***

Complaint: ***I am rejecting this response because:
They have acknowledged the validity of my claim but refuse to address it The latest response has no substance whatsoever
Sincerely,*** ***

Thanks so much for your patience throughout this process. We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response. However, we have issued our final decision for this case and we will disengage from further discussion on this topic. Best, *** Airbnb

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear Complainant - We have reviewed the facts related to the case #XXXXXXXX and carefully considered the complainant's request
In accordance with our terms of service, and given information uncovered pursuant to online public records, we
have determined that it is in the best interest of Airbnb, and for the users on our site, to not reactivate the complainant's accountAirbnb reserves the right to make a final decision on this matterInformation regarding our Terms of Service can be found here: www.airbnb.com/terms
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been falsely charged in the past by former corrupt sheriff *** ***, but I was found not guilty of all the charges, have sued police agencies successfullyAlso, that former sheriff, *** ***, is now in prison for yearsAirBnB should communicate with me what their concerns are rather than accept lies on the internetThen I could correct them with the factsAnyone can publish anything on the internet, it does not mean that it is accurate
Final Business Response /* (4000, 12, 2015/10/23) */
We have issued our final decision in this matter
We regret any inconvenience that this process may have caused the complainant and wish him the best in his future endeavors

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of January 16, We regret any inconvenience that this process may have caused and we wish the complainant the best in him future endeavors
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe found out that the Surforever Ranch is operating illegally and they were putting our address in to throw off the map so it's harder for Maui County to discover that they were illegally operating a bed and breakfast with no operating license Then Surforever Ranch would send the correct address via email/Airbnb messages but the guests would print the one that has our address on it and show up here I see that the Pineapple Room and The Mango Room are no longer at that link so hopefully this will stop We are also going to turn them in to Maui County as we now have their names, address and the owner of the property that the neighbors all provided us when we posted on NextDoor App We will let you know if tourist show up here again!Sincerely, *** ***