Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 5,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I was asking for $** *** however Airbnb gave $150, I am not interested to waste any more of my time on it and accepting this because I am tired dealing with this issue Sincerely, *** ***

May 5,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy,
an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
They did not resolve the matter at allThey keep telling me to seek a tax professional but my father does not have access to a tax professional in the US since he does not reside hereThey have been very unhelpful and cannot adequately explain why they cannot change a when it's wrong.
Sincerely,*** ***

On June 2, Airbnb emailed you the following:
"Thanks for taking my call and I'm sorry for the bad connection at first.I've reimbursed the $to your account, and you should see it as a "Resolution Payout" at the top of your transaction historyIt appears it's already been deposited to your PayPal account.As for your girlfriend's referral, I wasn't able to find an account under *** however, I found Sada C under ***I retroactively added that referral for you, and the credit has been applied to her accountYour credit won't apply until she takes another trip, so I've created a $coupon for you in the meantimeThe details are as follows:Code: *** Expires: 2018-06-02Please let me know if you have any feedback or further questions."
We have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 2,
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors.
Sincerely,
***, Airbnb

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Danielle
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***I am rejecting this response because: I still have not received a full refund from Air B & B, and they did not contact me as they indicated in their replyI have not received any emails or correspondence from themTheir partial refund is unfair because I was in effect punished for failing to cancel within a hour time frame when I would not have known to cancel until I arrived to the house in question, verified the house's conditions, and secured last minute alternative accommodations, which takes timeAir B& B further refused to keep my review of the host on their website citing some technicalities, namely that I had used the name of a private company in my reviewWhen I offered to remove the name of this private company so that they would re-post the redacted review (to put people on notice that this house is too hot to stay in the summer due to lack of AC units around the house and in several bedrooms), Air B&B refusedI strongly believe Air B&B is biased and protects hosts over guestsYou can see more truthful reviews of this same host/house in different websites, but since Air B&B refused to post my review it leads me to believe they may have done the same with other Air B & B guests. Sincerely,*** ***

November 20,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,

April 27,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

January 3,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe found out that the Surforever Ranch is operating illegally and they were putting our address in to throw off the map so it's harder for Maui County to discover that they were illegally operating a bed and breakfast with no operating license Then Surforever Ranch would send the correct address via email/Airbnb messages but the guests would print the one that has our address on it and show up here I see that the Pineapple Room and The Mango Room are no longer at that link so hopefully this will stop We are also going to turn them in to Maui County as we now have their names, address and the owner of the property that the neighbors all provided us when we posted on NextDoor App We will let you know if tourist show up here again!Sincerely, *** ***

August 2,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***

Complaint: ***I am rejecting this response because:
They have acknowledged the validity of my claim but refuse to address it The latest response has no substance whatsoever
Sincerely,*** ***

Regrettably, we are unable to locate a reservation with the information provided within the complaint.
In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear Complainant - We have reviewed the facts related to the case #XXXXXXXX and carefully considered the complainant's request
In accordance with our terms of service, and given information uncovered pursuant to online public records, we
have determined that it is in the best interest of Airbnb, and for the users on our site, to not reactivate the complainant's accountAirbnb reserves the right to make a final decision on this matterInformation regarding our Terms of Service can be found here: www.airbnb.com/terms
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been falsely charged in the past by former corrupt sheriff *** ***, but I was found not guilty of all the charges, have sued police agencies successfullyAlso, that former sheriff, *** ***, is now in prison for yearsAirBnB should communicate with me what their concerns are rather than accept lies on the internetThen I could correct them with the factsAnyone can publish anything on the internet, it does not mean that it is accurate
Final Business Response /* (4000, 12, 2015/10/23) */
We have issued our final decision in this matter
We regret any inconvenience that this process may have caused the complainant and wish him the best in his future endeavors

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 1,
We regret any inconvenience that this process may have caused and we wish the complainant the
best in her future endeavors
Sincerely,
***
Airbnb

Complaint: ***
I am rejecting this response because: I am unclear as to what other information you needThe host name is "*** ***" (not his real name but what he uses) the property is in Orlando, FLHe claims the address is *** *** ** on his listing, but police and management say there is no *** **I am not sure if this is a reservation code or not but on my itinerary it has "***" listedYou have all of my other informationI checked in on 06/01/Original check out date was supposed to be 06/04/but I left on 06/02/at about 9am
Sincerely,
*** ***

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On October 26, Airbnb sent the following to the guest:
“Hi ***,
My name is *** and I am a case manager on Airbnb's Trip Experience teamI wanted to follow up with you regarding your Revdex.com case ***Thank you for your detailed feedback and we're sorry to hear of your experience
We received a notice from American Express on September 14th that you disputed the $you paid for this reservationIn light of this information, we are unable to process the additional refund you are requestingThis is now an issue between you and your bank
As you may know, this is not a typical Airbnb experienceWe want to offer you a $coupon to use on your next reservation through our site
Coupon code: ***
This coupon is good for one-time use and can be used anytime during the next yearTo use it, click Coupon code near your subtotal on the checkout page and type in the code above
You can also find the coupon code by going to Account Settings > Payment Methods > Your Coupons
Learn more about using coupons in our Help Center: ***
If you have any more questions let us know
Best wishes,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb