Airbnb, Inc.

August 2,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our customer experience agents We regret any inconvenience that this process may have caused We wish the complainant the best in his future endeavors Sincerely, *** Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 24, Airbnb sent the following to the guest:
“Hi ***,
My name is *** and I am a supervisor here at AirbnbI wanted to follow up with you regarding your Revdex.com case ***
Thank you for your detailed feedback and we're sorry to hear of your experienceI have carefully reviewed your concerns and considered the proposed resolution
I see that your reservation started on the 17th of NovemberYour first contact with us was five days into the reservation on the 22nd of November
I won't be able to refund you in full since your reservation was never canceled and your belongings were at the listing for a couple of week according to the details in your Revdex.com case
I'm happy to refund for from November to December 8th for a total of $You've already been refunded for $I've just processed an additional refund of $169.80, which will reflect back in your account in the next to business days
We are confident that this constitutes a reasonable resolution to this claimHowever, if you have any questions or feedback please let me know by responding to this email directly
Best regards,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Regrettably, we are unable to locate a reservation with the information provided within the complaint.
In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 31,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 8,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 29,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

November 20,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

April 9,
Revdex.com Inc
*** *** *** ***
Oakland, CA ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On October 26, Airbnb sent the following to the guest:
“Hi ***,
My name is *** and I am a case manager on Airbnb's Trip Experience teamI wanted to follow up with you regarding your Revdex.com case ***Thank you for your detailed feedback and we're sorry to hear of your experience
We received a notice from American Express on September 14th that you disputed the $you paid for this reservationIn light of this information, we are unable to process the additional refund you are requestingThis is now an issue between you and your bank
As you may know, this is not a typical Airbnb experienceWe want to offer you a $coupon to use on your next reservation through our site
Coupon code: ***
This coupon is good for one-time use and can be used anytime during the next yearTo use it, click Coupon code near your subtotal on the checkout page and type in the code above
You can also find the coupon code by going to Account Settings > Payment Methods > Your Coupons
Learn more about using coupons in our Help Center: ***
If you have any more questions let us know
Best wishes,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***
I am rejecting this response because: I am unclear as to what other information you needThe host name is "*** ***" (not his real name but what he uses) the property is in Orlando, FLHe claims the address is *** *** ** on his listing, but police and management say there is no *** **I am not sure if this is a reservation code or not but on my itinerary it has "***" listedYou have all of my other informationI checked in on 06/01/Original check out date was supposed to be 06/04/but I left on 06/02/at about 9am
Sincerely,
*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** *
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm quite confident it was the intercession by Revdex.com that made this resolution come aboutI'm very grateful for the work that you do, and completely satisfied that Airbnb has now met their obligation to meI'm sorry we had to go this far to get there, but they did the right thing for me and I'm very appreciative!!
Thank you again!Sincerely, *** ***

Complaint: ***I am rejecting this response because:
there is no answer here to my desire to have them remove me as a member and delete an account that I did not createThey did that r en though I only looked at the property for a possible reservation and DID NOT MAKE ONEI at no time authorized an account and they refused to delete itSo saying they “ have made a final decision”, has no meaningWhat is their final descision?
do I have to take them to court to get them to delete an account I did not createI will do so if necessary I have asked them to delete it, what right do they have to keep an account on me if first : I did not create it and secondly: why would they want someone who would NEVER use their services I can block them from charging me via my bank for whatever they think this account is for There is no benefit to them not to delete it.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because the following questions remain unanswered:
1). Have you refunded my guests?
I have until now held off on informing each of them of your fraudulent collection of fees as I've stated I will doUnless I receive proof from you that they have been refunded, I will be contacting each and every one of them directly and letting them know that they should demand their money back from you directly as wellYou had no right to take it, and it needs to be returned to its rightful ownersI will accept nothing less and my Cease and Desist Letter is in full force legally speaking until this is complete.
FYI: You need to add several others to this list as several other bookings have been placed in the mean timePlease research who these folks are and include them in your list of reimbursements
2). How do I know any fees being collected now are going to the City of Oakland?
What you write about the Oakland system, "We will be sure to rectify the situation with Oakland tax authoritiesI am unable to contact them myself but again, on the back end, there will be steps undertaken to resolve this", is not even close to being sufficient for me to know that this will be handled professionallyBased on this interaction and several others this spring, as well as many of the new corrosive social dynamics now being championed on your site, I have moved Airbnb permanently from being a Company that I feel is basically trying to do the right thing, to a Company whose actions I must regard as self-serving and check and double check whether it's abiding by the law. Simply put, I do not trust you any more, like most or all of Corporate AmericaSo I require proof that you are submitting these funds you charge my guests to the City of Oakland, and not that they are merely accruing in Airbnb's own coffers. Again I need proof.
3). Are you legally able to sign me up for Oakland's system on your own?
Please cite for me where in your user agreement or other legally binding documents it states that Airbnb has the right to sign one of its hosts up for your Oakland-based transient occupancy fee system on its own without the consent of the hostI was under the impression, from my inclusion in the Berkeley system, that it was voluntary for me to sign up for the system, and that if I did not, while I potentially exposed myself to legal risk with the City of Berkeley, I did not in any way with AirbnbThus it was my understanding that this was my decision, not yours, not the City of Oakland's etc, but mineIf you, however, can cite for me where I have already unknowingly given up my right to sign up for this system on my own and it is now your legal right to act as my legal agent and sign my units up for me, I will let this goBut I need proof

June 2,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance
with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb