Airbnb, Inc.

Complaint: ***I am rejecting this response because the following questions remain unanswered:
1). Have you refunded my guests?
I have until now held off on informing each of them of your fraudulent collection of fees as I've stated I will doUnless I receive proof from you that they have been refunded, I will be contacting each and every one of them directly and letting them know that they should demand their money back from you directly as wellYou had no right to take it, and it needs to be returned to its rightful ownersI will accept nothing less and my Cease and Desist Letter is in full force legally speaking until this is complete.
FYI: You need to add several others to this list as several other bookings have been placed in the mean timePlease research who these folks are and include them in your list of reimbursements
2). How do I know any fees being collected now are going to the City of Oakland?
What you write about the Oakland system, "We will be sure to rectify the situation with Oakland tax authoritiesI am unable to contact them myself but again, on the back end, there will be steps undertaken to resolve this", is not even close to being sufficient for me to know that this will be handled professionallyBased on this interaction and several others this spring, as well as many of the new corrosive social dynamics now being championed on your site, I have moved Airbnb permanently from being a Company that I feel is basically trying to do the right thing, to a Company whose actions I must regard as self-serving and check and double check whether it's abiding by the law. Simply put, I do not trust you any more, like most or all of Corporate AmericaSo I require proof that you are submitting these funds you charge my guests to the City of Oakland, and not that they are merely accruing in Airbnb's own coffers. Again I need proof.
3). Are you legally able to sign me up for Oakland's system on your own?
Please cite for me where in your user agreement or other legally binding documents it states that Airbnb has the right to sign one of its hosts up for your Oakland-based transient occupancy fee system on its own without the consent of the hostI was under the impression, from my inclusion in the Berkeley system, that it was voluntary for me to sign up for the system, and that if I did not, while I potentially exposed myself to legal risk with the City of Berkeley, I did not in any way with AirbnbThus it was my understanding that this was my decision, not yours, not the City of Oakland's etc, but mineIf you, however, can cite for me where I have already unknowingly given up my right to sign up for this system on my own and it is now your legal right to act as my legal agent and sign my units up for me, I will let this goBut I need proof

Complaint: ***I am rejecting this response because they did not maintain consistency within the Revdex.com response system I want all correspondence between myself and the business to remain inside this message system due to the fact that since I left Airbnb 9/2016, they continue to cause me problems in that they repeatedly refuse to address, acknowledge and resolve my issues which are quite easily remedied in my opinion Please ask the business to provide their response within the Revdex.com email system here so that the Revdex.com has the opportunity to review their actions or lack thereof, maybe see what I've been dealing with I feel this is yet another tactic to avoid handling my problem I do NOT want direct contact from the business as I've been asking for a response from them for MONTHS now and radio silence on their end is all I receive as well as a litany of lame excuses when I do get someone on the phone I'm asking for my earnings reports for all rentals as well as all my reviews Having been with this business for around years, I'm well aware of how simple these two items are generated being I've done it myself numerous times before
If I do it receive both items within weeks, my next action will be legal I'm hoping to avoid that via the Revdex.com since numerous attempts on my end have yielded no results I'm tired of platitudes, empty apologies, rude and/or uninformed customer service reps, and simply being ignored
Sincerely,*** ***-***

Complaint: ***I am rejecting this response because:
Reena - The matter was not resolved. I clearly outlined the problems in my last response and Airbnb has not addressed any of them or corrected themPlease reread my response and respond to every concern statedI have lost over a thousand dollars because of airbnb's poor accounting systems. Please reply to the concerns of my past messageThank you.
Sincerely,*** ***

tSince the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 8, Airbnb has issued a refund of $in total (out of $spent) for
reservation ***
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

June 2,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance
with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
there is no answer here to my desire to have them remove me as a member and delete an account that I did not createThey did that r en though I only looked at the property for a possible reservation and DID NOT MAKE ONEI at no time authorized an account and they refused to delete itSo saying they “ have made a final decision”, has no meaningWhat is their final descision?
do I have to take them to court to get them to delete an account I did not createI will do so if necessary I have asked them to delete it, what right do they have to keep an account on me if first : I did not create it and secondly: why would they want someone who would NEVER use their services I can block them from charging me via my bank for whatever they think this account is for There is no benefit to them not to delete it.Sincerely,*** ***

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Hi ***,
I can confirm that your coupon code *** is active and ready for use for $
You were fully refunded for canceled reservation HMBYT9MXPT that you made in error in the amount of $
Be well,
***
Airbnb

Revdex.com Inc.*** *** *** *** ** ***Re: Case # ***Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 21, We
regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors***

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 16,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Hi ***,
Thank you for your email regarding the status of this accountWe appreciate your interest in the Airbnb platform and wanted to make certain we looked into your request
Following a thorough review, we regret to inform you that this account was found to be in violation of our Terms of Service and has been deactivated in line with our internal policiesFor more information about account deactivations, visit ***Per our Terms of Service, Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed
We hope you understand that this decision is exercised at our sole discretion and that we are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account
We apologize for any inconvenience this may have caused and must inform you that, moving forward, we will no longer be able to assist you further with your account issuesWe wish you all the best in your future endeavors
Respectfully,

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
Danielle
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 16, We regret any inconvenience that this process may have caused and we wish the complainant the best
in her future endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm quite confident it was the intercession by Revdex.com that made this resolution come aboutI'm very grateful for the work that you do, and completely satisfied that Airbnb has now met their obligation to meI'm sorry we had to go this far to get there, but they did the right thing for me and I'm very appreciative!!
Thank you again!Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I am not satisfied on how they handle the situation
Sincerely,
*** ***

Complaint: ***I am rejecting the company's "confidential" response (attached), which rejects my request for a further refund. Airbnb and the host, *** ***, continue to assert that I am bound by a contract that I have never seen and do not believe ever existed, since a contract requires offer and acceptance, and cannot be formed in the absence of a meeting of the minds between the parties. In this case, there was no such meeting of the minds due to confusion over the size of our party. Even if ambiguity about party size in initial communications is ignored, it is clear that Mr*** rejected the "offer" represented by those communications (because he did not want to accept our dog), and understood the correct party size and terms under which we wanted to rent his home (and that Airbnb in fact sent us a confirmation of those terms) before he reversed course and "accepted" the original "offer", choosing terms that he knew had not been intended, solely for the purpose of being able to deny us a full refund. Outside of being dishonest and unreasonable on its face in light of my initial communication to him in respect of the nature of our party, Mr***'s attempt to argue that I had entered into a contract to rent his four bedroom home by myself is contrary to the basic principle that an offer once rejected cannot be subsequently accepted
We continue to believe that the resolution proposed by Airbnb, in which Mr*** is permitted to keep nearly $1,of our money even though no contract was formed (as explained above), is unreasonable. Airbnb's indication that they will take no further action and give the matter no further consideration because we have objected separately to the charge on our American Express card seems to us a to be a total "cop-out." It is our continued view that if someone at the company fairly reviews the entire file, they must inevitable conclude that an error has been made and that we are entitled to a full refund.Sincerely,*** ***

Complaint: ***I am rejecting this response because: airbnb is taking hosts word without any proofI have written proof from text messages of what the host offered and what I the guest accepted. Sincerely,*** ***

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***I am rejecting this response because: It does not provide me with the correct 1099K form as correctedAirbnb continues to be negligent in their tax reporting for myself as a host by misrepresenting non-payees (myself) as a withholding agents and failing to redress this problem or communicate in a timely manner despite given every opportunity to do soThis correspondence is being kept for the record, filed with my CPA and reported as necessary to any official inquirySincerely,*** ***