AJ Madison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response is unacceptableIs AJ Madison suggesting they would take a different position if an extended warranty were purchase through their organization? If AJ Madison would check their records more carefully they would know that an extended warranty for this product was purchased through AJ Madison, which covers this, and two other major appliances purchased through their companyUnfortunately AJ Madison's response is typical of their lack of professionalism and limited concern for client satisfaction The larger issue here is AJ Madison's unwillingness to research the history of this unit, which is most, certainly is a lemon or was not a new unit (maybe floor or display model) when soldThey appear to be unwilling to acknowledge that a query was made regarding the history of the unit This goes beyond a warranty issue, as it appears to shed a light on what has potential to be a case of unethical business practices It is a sad state of affairs when neither the distributor nor the manufacturer takes these accusations seriously enough to investigate They both have their money and customer satisfaction does not appear to be a priority at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There was no credit of $since the card was charged after the price adjustment was madeYour original invoice amount was $more then what was actually charged on 5/*/We apologize for any confusionAJ Madison is a dealer for the manufactureOnce a unit is installed the unit does fall under the manufactures warrantyThe manufacture will cover all parts and labor for the first yearIf there is an on going issue with the unit AJ Madison can contact the manufacture on your behalf to request assistanceWe are sorry for the issues you are having with the unitOnce the first service call is completed we are sure the unit will be in perfect working orderIf there are still issues please let us know and we can assist youHave a pleasant day.?

Thank you for your communicationPlease see the following email that was provided:Hi [redacted] , On your order # [redacted] We are sorry to hear that you would like to return the dryer which you purchasedIf you get your merchandise, and it does not meet your needs please call our customer service department at ###-###-#### within hours of receipt"We listen to the voice conversation and [redacted] did ask you if you need electric and you said yesAnd the email to the link you sent is electricI spoke to our manager about the dryer and out of customer satisfaction she authorize the return of the dryer And we will charge you a straight $350.00, as discussPlease email us back confirm that you agree to pay the $and we can schedule the pickup of the dryer at the same time of deliver for the Gas dryer This email has been agreed to and this issue is resolved

Thank you for shopping with AJ Madison. We sincerely apologize for all the inconvenience you incurred with delivery of your order. Please note that we are one of the largest authorized dealers of appliances in the country. We strive to have a pristine customer service department and... strive to insure that you have a very pleasant shopping experience. We want you to be a satisfied customer. We see we have spoken to you about this order this week. As explained at that time due to the remote area you are in it can take 2-3 weeks to reach you. It has been one week since the order was placed over a holiday week. Once the order is in your area, the trucking company will contact you to set up delivery. You can also track the order with the tracking number provided. Thank you and have a pleasant day

Thank you for shopping with AJ Madison We sincerely apologize for all the inconvenience you incurred with delivery of your order Please note that we are one of the largest authorized dealers of appliances in the country We strive to have a pristine customer service department and strive to insure that you have a very pleasant shopping experience We want you to be a satisfied customer We have sent you the following email: Hi ***, Thank you for placing your order with AJ Madison We spoke to some one in you office on Friday [redacted] October and they said that you where out of the office Can you please have the unit ready for pick up and we can schedule the pick up on Thursday or Friday of this week Once the unit is picked up we will issue you a credit in full Please confirm which date you prefer for the unit to be picked up Have a great day Thank you, [redacted] If you have any other questions please let us know Have a pleasant day

Thank you for placing your order with AJ Madison We have been in touch with the [redacted] escalation team about your problem As the unit has been installed and in use they are only authorizing service at this time, but did suggest you contact [redacted] at ###-###-#### to discuss any concernsSometimes direct contact from a customer can be effective As AJ Madison is an authorized dealer, we cannot issue a warranty replacement/credit without first obtaining information from the manufacturer that the unit is defectiveOnce the unit is serviced and if it is confirmed it is unrepairable, [redacted] will authorize a replacement I'm sorry for the inconvenience Have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for shopping at AJ MadisonWe are sorry to hear the that were was a manufactures shipment delay on this order.As we are a dealer for the manufacture, all products are ordered from them directly, which allows us to provide the low prices we doAs the manufacture has updated us of a backorder we have provided that information to you as it comesYour account has not been chargedWe only change the account when the unit ships to the customerIf you would like to cancel your order please contact [redacted] with your order numberWe are sorry for any inconvenience this may have caused.Have a pleasant day

Thank you for your communicationWe do see your order for model SPX5ES55UC that was delivered damaged was replaced as requested immediatelyYour new unit was delivered in January We see you placed your order on line and picked out the unitPlease note listed on the left hand of ever product lists the product details; where it does list that the unit you picked out is in fact ADA complimentTechnical Details Star-K Certified : No Energy Star Rated : Yes CEE Rating : Tier I ADA Compliant : Yes Approved for Outdoor Use : No Amps : Voltage : Volts If you ever had any questions about a unit our sales team would be happy to assist in picking out a product with youAll of our units also have the manufacture spec sheets posted for install assistanceHave a pleasant day

Thank you for your emailAs you have stated there is a very heavy backorder with the manufacture for the stove you have orderedAJ Madison is a authorized dealer for the manufactureAll of our units are shipped directly from the manufacture to the customer via trucking companyAll ship dates and stock dates come directly from the manufacture themselvesAs we do not charge customers until an order ships you can keep or change a unit at any time before the card is charged.If you would like to ship your other units without the stove AJ Madison customer service can assist you in this.Please let customer service know if you would like to process with your order so we can asset youHave a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the issue of the legs on both the refrigerator and freezer are stipped and cannot be adjusted - I received the tiems like this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This was NEVER resolved they have NOT gave me credit back to credit card and we still have (2) damaged item that have not been replaced, and they did not refund $for “shipping” return the wrong items they shipped to me.They are not on top of this issues and we have been going around since 4/*/
Sincerely,
*** ***

Thank you for shopping at AJ Madison
We have received your correspondence as submitted from you
I sincerely apologize for any inconvenience this has caused you
According to the notes your issue has been resolved
If there are any other issues please let us know
Have a
pleasant day

Thank you for your emailWe see customer service has already sent the following information to you: The replacement has been authorizedPlease mail the actual serial tags from your hood, model ***, to the address customer service has provided in the replacement emailIf you have any
questions please let out customer service department knowHave a pleasant day

On December ***, the customer confirmed and placed and order with AJ Madsion.com for major appliance and one warranty Once the order was confirmed, a confirmation email was sent to the customer with the shipping and restocking fees disclaimer and the whole order with prices. The
order shipped out December ***, with ** *** ***A shipping confirmation email was sent out prior to shipping with return policies as well.We received a call from the customer on December ***, 2014, stating the customer no longer wanted the orderWe explained to the customer that the unit was shipped out days priorIf they would like to refuse the order the disclosed fees would applyThe customer responded to the email agreeing to the restocking and shipping feesAs the customer wanted to place a new order, as promised AJ Madison only deducted 15% restocking from the unit the customer ordered plusthe $shipping feeAll agreed to by the customerAmount paid- 989.00 15%- $148.35 shipping-$240.00 customer refund owed- $600.65The customer was refunded when the refused unit was returned to AJ Madison on 1/**/The customer does have a warranty on the order capable of moving over to the unit orderHowever if they would like to cancel it the refund would be in the full amount of $The request for the cancelation of the warranty does need to be made in writing and has never been requestedAs for the new order that was delivered, the customer was informed the unit was on a nationwide backorderAll updates were provided to customer along with alternitive optionsThe customer choice was to wait for the backordered unitThe unit was deliveryed in March

Thank you for shopping with AJ Madison
We sincerely apologize for all the inconvenience you incurred with delivery of your order
Please note that we are one of the largest authorized dealers of appliances in the country
We strive to have a pristine customer service department and
strive to insure that you have a very pleasant shopping experience
We want you to be a satisfied customer
The item was delivered on, August ***The request to make the return was made on October ***
Although it is past time to report damages, out of customer satisfaction we have arranged for our trucking company to pick up the unitOnce they do, we will issue you a refund for the oven
Please check your email as this information has been sent to you and updates will also be done this way
Have a pleasant day

Thank you for shopping at AJ MadisonWe have looking into your order and see the ice maker was shipped and delivered via ***Tracking: *** *** ***If you have any other issues please let our customer service know and they will be happy to help youHave a pleasant day

Thank you for your email here is the brake down and notes from all of your account ordersAll issues seem to have been resolvedHave a pleasant day***- ISSUED CUSTOMER REFUND FOR $IN FULL 04/**/4:PM - model FFHN2740PS ***- ISSUED CUSTOMER REFUND FOR $IN FULL 04/**/11:AM- model- GNE29GSHSS ***- customer has delivered unit?

Thank you for your communicationWe are happy that the warranty company has contacted you and are resolving your issuesWe are sorry that we can not provide paper work as to your requestAs all of our delivered are picked up directly from the manufacture via paid trucking company this is all internalThis is how all of our ordered are proceeds minus drop ship units (units that are shipped with the manufactures trucking company directly)Again we are happy to hear your unit is being repaired via the extended warrantyHave a pleasant day

Thank you for shopping at AJ Madison
We see ion our recorded that your order has shipped out on 10/**
If you have any other questions please contact customer service at ###-###-####
Have a pleasant day