AJ Madison

Thank you for your emailWe see you canceled your order and have been refunded in fullWe are sorry for your issues with the trucking companyThey will be addressedHave a pleasant day

We are sorry to hear that there is a problem with the unit you receivedYour product comes with a year manufacturer warrantyWhen a service technician comes to your home, they will repair the unit for freeWe require service to be set up since the issue may be something due to incorrect or incomplete installationIn addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit " unrepairable"We have reached out to the manufacture with your issue and they will be in contact with youFeel free to reach out to them directly as well at ###-###-####.Tell us why here

Thank you for shopping at AJ Madison
We are sorry to hear you have trouble with your appliance
All the units we sell come with a manufacturer warranty, the manufacture will be able to assist directly with any issues you may have
AJ Madison is an authorized dealer
from the manufacturerWe cannot issue a warranty replacement/credit as this comes from the manufactureIf the unit
needs to be replaced the manufacture will replace directly
We are sorry for this inconvenience

Thank you for placing your order with AJ Madison
We have been in touch with the *** escalation team about your problem
All of our products come directly from the manufacture, the manufacture only ships and sells new products
As the unit has been installed and in use they are only authorizing service at this time, but did suggest you contact *** at ###-###-#### to discuss any concernsSometimes direct contact from a customer can be effective
As AJ Madison is an authorized dealer, we cannot issue a warranty replacement/credit without first obtaining information from the manufacturer that the unit is defectiveOnce the unit is serviced and if it is confirmed it is unrepairable, *** will authorize a replacement
I'm sorry for the inconvenience
Have a pleasant day

Thank you for your communicationWe do see your account was offered a discount and the credit was accepted.If you have any other issues please let out customer service department know and they would be happy to assist youHave a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received the check for the Bosch electric double ovens, the amount of the check should Be $2,If it was sent out on the *** of Novit would have reached me, It is now Nov**.2014I am very angry, I want my moneyThey tried to tell me they could not cancel the check, I have done itI even called my bankI told AjMadison to send it priorty mail, I would pay for itThis is not how you run a businessThis will not be the end of this situationI will get in touch with other government agenciesI want interest for keeping the money for the month and causing all this grievance.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no proposed delivery date They did not offer to splt ship at their expense, they emailed me separately and asked for another WHEN WILL THE STOVE BY AVAILABLEIF NOT WHY CAN WE NOT UPGRADE ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your emailPlease note your account has not been charged.We will only charge your account once the order shipsYou have the ability can cancel the order before it ships with no fees at anytime.If you would like to cancel the order please simply let our customer service know
either by calling us or email usWe are sorry that the manufacture has had such a large backorderNo additional discount will be applied to your orderWe apologize for the waitHave a pleasant day

Please note the following email was sent to the customer and the customer agreed to the discounted price of a new unitThank you for shopping at AJ MadisonPlease understand customer service is our top priorityWe strive in customer satisfactionWe value every customer and appreciate their
businessWe apologize you received the dishwasher and it’s not the unit you expectedFrom our conversation yesterday you wanted the dishwasher with the third rack (Cutlery Tray)We apologize for our sites content errorAJ Madison is able to offer you the following options to resolve this issueWe can pick up the dishwasher model # *** and issue you a full refund and you can purchase the unit you need model # *** at our cost price $1069.00, a $discountIf you would like to keep the unit you have model # ***, we can offer you a discount off $of the unit and the credit will go back onto your credit cardIf you would only like to return the unit and purchase the unit you are looking for else where we can provide this option as wellPlease email us back confirming which option you would likeWe do understand you have requested to receive ***, the more expensive unit, at the price point of the *** unit that you have in your homeUnfortunately this request cannot be meet, due to our cost of the unitWe have lowered the price of the unit to AJ Madison’s costWe are looking forward to hearing from youHave a pleasant day.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We would like AJ MADISON to refund us what is owe to usthese issues have been going on for monthsWe will Never buy any items fro this company and also refer them to anyoneVERY POOR CUSTOMER SERVICE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
offered me a new fridge and payed for it on 4/ **/# *** and AJ Madison took away the broken pallet on 4/**/WAS NOT GIVEN YET A REFUND for the broken fridge
now we payed for fridges
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Thank you for shopping with AJ MadisonWe sincerely apologize for all the inconvenience you incurred with delivery of your order.Please note that we are one of the largest authorized dealers of appliances in the country.We strive to have a pristine customer service department and strive to
insure that you have a very pleasant shopping experienceWe want you to be a satisfied customer.We see in your email that you write "Thankfully this cooktop is not defective"We can only assume that you have a working unit in your home now that *** (a different company then AJ Madison) has exchanged and replaced for youWe are sorry to hear of all the difficulties you are havingIf you have any issues with you order please contact us at ***Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] The dispute involved both (i) a refrigerator and (ii) a warranty for the refrigerators While the merchant refunded my credit card for the amount of the warranty (spelled out in my complaint), they have not yet credited my credit card for the amount of the actual refrigerator purchase They finally scheduled pickup of the refrigerator for today, but they have not yet refunded me for the cost of that item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for shopping with AJ MadisonThe unit you have purchased can in fact be used are built in or freestanding unitsPlease see the manufactures description page: ***
***We have notes
in your order that brackets were in fact sent to youIf there is anther service issue please contact customer service for assistanceThank you and have a pleasant day

Thank you for your communicationGood Afternoon, AJ Madison is a large corporationThe *** does not respond to these inquiries and *** *** does not work at AJ MadisonCustomer service handles these issues and very happy to help you.We are sorry you are unhappy with the
unit and want you to be able to purchase and have a unit that fits your needs We can pick up the unit and issue a full refund, or we can arrange warranty servicePlease let us know which you preferWe do not have another unit to send you as this unit is out of stockOur customer service team has made this offer to you but you have refusedPlease understand these are the only two options availableOur customer service team is awaiting your responseHave a pleasant day

Thank you for your email. As you have chosen to charge back your account with your credit card and they have brought legal action on your account, we no longer have access to the orderYour legal team is working with AJ Mansion's legal team to come to a resolutionWe are sorry we could not resolved this before this escalation Have a pleasant day

Thank you for shopping at AJ Madison
We have refunded your account on 10/** in the amount of $
If you wish to place a new order for a unit immediately available we invite you to call one of our sales representatives at ###-###-####
Have a pleasant day

Thank you for shopping at AJ MadisonThe unit is covered by a year manufactures warrantyThe unit was delivered in August of 2014, after looking over the notes there is no mention of issues with leveling legsThere was a call in about brackets in September that was sent to you but nothing about stripped leveling legs. The first time this issues was mentions was on this form and not with customer service.As this issue is more then days past devilry the unit would need to receive service to fix any issuesFor parts or service please contact our customer service departmentYou can email them at: *** or call them at : ###-###-####The respondents of this forum can not assist in parts or requests for partsA request has been sent to the manufacture on your behalf and they will contact you shortly to assist you with your issuesWhen you contact AJ Madison please have your order number on hand so we can locate your orderWe look forward to hearing from youHave a pleasant day

Thank you for your orderWe see your order was delivered on 1/**/according the shipping companyIf there are any outstanding issues please contact our customer service department at ###-###-#### or by email at ***Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The 15% restocking fee comes to $148.35, the shipping fee comes to $making the total $If they would take the time to look at their own invoice they will see I did not take a service contract on the last stove I purchased*** credit is invoicing me for $dollars instead of $I should not have to give them anything in writing because I did not purchase a service contract on the last stove
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***