AJ Madison

Thank you for your email. We have looked into your order and see you have been informed of the pick up of your unit. Please have the unit in its original packaging sealed, and ready for pickup immediately.Have a pleasant day.

Please attach your AJ Madeison invoice to this response. At no point has the customer provided us with information that we can look up in the system to show they are in fact a customer of our store. An invoice would direct us and allow us to assist you.If no invoice can be provided please contact our customer service team by phone as we have requested numerous times before. In addition, there seems to be no issue that you have stated at this time. We only want to assist but with no information we can not do so.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Pending installation on 5-**-16.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The website does not state this and it is deceptive marketing to imply that if you spend a certain amount you will get free shipping  nowhere does it state the need to enter two different orders for different shipping addresses  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for shopping at AJ Madison. We are sorry to hear that you would like to return the refrigerator, model, # WRF57R18DM, you purchased from us. We listened to the recordings of all the phone calls you had with the sales rep. In the first call, you gave him the model #s for the refrigerator...

and freezer. You did not ask any questions about the units. Subsequent calls were about other issues. At no time in these conversations did you ask how the 2 units look togetherWe can never assume the use of units customers purchase. If an opinion or question is asked our sales reps are happy to assist you. As you selected the unit before ever contacting us we would have no knowledge of there use or placement.If a new order is placed the fees are reduced. The fees do include shipping and are disclosed prior to ordering and again before shipping. Once again, we apologize for any inconvenience.Thank you and have a nice day.

Thank you for your email.  We have looked into your account. We do see we were contacted after you set up your own service with the manufacter directly. When we asked who the service was with you were no able to provide this information. We did follow up with the manufacture and was informed...

that your installer cracked your regulator which they consider an instillation issue but did out ship you a new regulator free of charge out of customer satisfaction. In addition when you stated there was a burner issue we did arrange for service so come out to your home. They found the burner cap on the stove was not seated properly and adjusted it for you. We have sent an email to you in regards to the cancelation and refund of your warranties. You simply have to respond " I AGREE" to the email and you will be refunded. If you have any other questions please let our customer service team know.  Have a pleasant day.

We are very sorry to hear of the issues you are having. 
We have attempted to look up your order but we can not locate an order with the name, address, phone, email or account number you have provided. 
Please provide your order number so we may assist you.
We seem to have not...

told this unit in the time frame you have stated.
We await your response.  
Have a pleasant day.

Thank you for your email. After looking into your order, we do see your issues have been addressed. Your account has been credited the amount agreed upon as well as the door shipped to you. If you have any other questions please let us know. Have a pleasant day.

Thank you for your email. We are sorry to hear that you you are having issues with your laundry center and the Friedrich Mini Split System.AJ Madison is a dealer for the manufacture. All the units we sell come with a manufactures warranty. If you would like to contact our customer...

service we can assist you in setting up service or you can contact the manufactures directly for service. The Laundry center, if placed in a residential setting, is covered for one full year for service/labor/parts and replacement if necessary. The Friedrich Mini Split System is covered for parts with the manufacture and service should be covered under your authorized HVAC licensed installer. All warranty information is located on our website directly from the manufacture available to view at anytime.  If you need assistance with service please contact our customer service team so they can assist you.  Have a pleasant day.

Thank you for your communication. Please see the following email that was provided:Hi [redacted], On your order # [redacted] We are sorry to hear that you would like to return the dryer which you purchased. If you get your merchandise, and it does not meet your needs please call our customer service...

department at ###-###-#### within 48 hours of receipt". We listen to the voice conversation and ** did ask you if you need electric and you said yes. And the email to the link you sent is electric. I spoke to our manager about the dryer and out of customer satisfaction she authorize the return of the dryer And we will charge you a straight $350.00, as discuss. Please email us back confirm that you agree to pay the $350.00 and we can schedule the pickup of the dryer at the same time of deliver for the Gas dryer  This email has been agreed to and this issue is resolved.

The customer received delivery on December [redacted] (please see attached signed proof of delivery)Stated on the signed Proof of Delivery is the return policy as well, which states “You must contact us within 48 hours of receiving your item if the product is damaged or does not meet your needs” The customer emailed AJ Madison at 8PM (after business hours on 12/**) the email is not recoded or seen until 12/*, one week after delivery.(please see time stamp on customer email) [redacted]
[redacted]
[redacted] 
[redacted] 
[redacted]
[redacted] Inquiry: Could it get any worse, it took you two,and half weeks todeliver this machine, came without rebate promised of 75.00 when Purchased sentemail yesterday of course no reply and now the machine sounds Like it is going to fall apart. Does not spin correctly leaving the laundrysoaking wet. This is disgusting. You need to refund my money come and get thispiece of garbage. This is all too unreal. How,dare you sell defectivemerchandise. Unbelievably irate . Someone better take care of this immediately. This is just sickening. AJ Madison immediately set up service for the customer with the manufacture to receive confirmation that there is in fact something wrong with the machine.In accordance with the manufactures policy, as stating in our policy. The customer to this day refuses to accept service, free of charge under the manufacture warranty, to allow them to confirm the customers complaints.Once the customer accepts the manufactures service the order can move forward.Please have the customer contact our customer service department and we would be happy to assist the customer. Have a pleasant day.  At this point in time there is no proof of an issue with theinstalled units as the customer refuses to allow service to inspect/ confirmany issues. Tell us why here...

Here are copies as per your request.

Thank you for your communication. We have looking into your order and see your order has already shipped. Your tracking number with [redacted] is [redacted]. You should have received a shipped email with this information as well. If there is anything else we can help you with please contact out...

customer service department and they would be happy to assist you Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All-The manufacturer agreed to either replace or refund this customer.  At this point AJ Madison has refunded the customer in full.  We hope that the customer is fully satisfied.AJ Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I have stated in original email and your non response to my phone call advising you within 24 hours this machine does not work.  Again  and I am not going to repeat it,  WE DO NOT WANT THIS MACHINE.   As you say , not true, the service you rudely set up on a machine we said we will not accept, and ignored.   Who do you think you are.  To take nearly three weeks to deliver, what did you think we would do with all our laundry only to find out you sent a defective machine .  We ARE NOT going to take a machine that needs fixed right out of the box.  As we have advised we need a laundry machine now , not two months later.  Your repair people called and assigned a time that will not work.  When contacting them, their pathetic service was to call the night before with a time. Never called.  They are lying, they showed up when we were not here.  Again , who do you think you are to inconvenience your customers so poorly.  Sent you emails that you never responded to.  As with any reputable vendor, if you sell a defective piece of junk, you take it back.  Not expect your customers to wait weeks for a response , much less not answer emails at all. it is now since ** nove, when we ordered, and now jan * with nothing to use.  Are you on a another planet?   AGAIN,  you need to send a truck and come and get this machine out of our space.  We will NEVER do business with such a horrible company that would have the nerve to expect us to wait weeks on end to get a working machine.  It is completely unacceptable to even take so long to respond to this Revdex.com complaint.  What a joke.  We are not going to pay one dime, for your inability to treat your customers with such disrespect.  It's obtuse at best.  We have had to resort to using out old machine and are not going to wait till you disrespectfully decide whether it's fixable or not.   We want NOTHING further to do with your pathetic company.  What company blames the manufacturer for selling a broken machine.  Any run of the mill company would stand by the customer , take it back, and hope you've not lost a customer.  Well you have and we are filing every known complaint, and trying to reach as many people as possible to not go through what we've had to endure. Save your apologies,  they mean absolutely nothing to us.  y three weeks to deliver ,  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not hear back from the company. AJ Madison was the one that hire the AM trucking to do the delivery, so it's there responsibility to solve this problem. I have try to communicate with the AM trucking and have not heard from either. Here is the information for the Trucking[redacted]AM Home Delivery & Trucking Inc[redacted]Please help as soon as possible Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Before the repairman came on February ** I was able to open the oven door. This is the second time the door became stuck. A couple of weeks ago I was preparing dinner and a roast was in the small oven. I tried to open the door, but could not. I pulled the door up and tried to push it to open since my roast was burning. Something clicked and snapped inside and the door finally opened. This is the $4,700.00 range that AJ Madison has sold me where you will never know if what you put inside the oven is retrievable or not. As I have said before, the range was bought in mid May 2016 and delivered at the end of the same month with all the other appliances while I was remodeling my kitchen. The range was installed at the end of August 2016, after the floor was laid and the water, electric and gas connections were attached. The oven was never used until the beginning of November 2018. That is when I reported the first malfunctioning. Only two months after installation, not six. The two year warranty, as I already explained, was part of the deal with Costco (read the attachment I sent) that AJ Madison said they will match any other offer.

Thank you for your information. We have attempted to refund your account for the below brake down but the order has being brought into pre- arbitration and there for sent over to our legal team. We did inform them of the money owed on your account. Customer is due for a refund for model's below: 990033100-$100.00 990032300-qty 1 209.00 plus shipping she spent $88.75. (sales reps mistake so shipping will be covered) total refund 397.75.As the account was requested to be brought to legal action this will be resolved through your credit card legal team and ours. Thank you for providing the tracking numbers so we can assist you in this matter and resolving this issue.Have a pleasant day.