AJ Madison

Good Afternoon ***, Thank you for contacting AJ MadisonWe value you as a customer and appreciate your patronageYour order has been shipped via ** *** *** and the tracking number is ***Please note that it can take up to 24-hours for the tracking information to be updatedYou can track your order online by clicking on the link below: *** The freight company will contact you as the shipment gets closer to your destination, and will set up an appointment to deliver at your convenienceHave a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beca
This business is not only disreputable but they don't keep proper records? The order # is *** dated 9/**/Billed and shipped to : *** *** * *** *** *** *** *** *** *** *** It says on the invoice, "..OPTIONAL coin mechanism sold separately" According to the manufacturer and certified repair person, this unit absolutely cannot be used any other way than coin operatedIt is not OPTIONALThe salesperson should be properly trained regarding the appliances they sellThis disreputable business has had more bad reviews than any other business I have ever seenHow can they have a good rating from the Revdex.com? I hope after what they have done to us their rating reflects this situationIt is bad enough to have sold us a misrepresented appliance that did not perform the task requested but the stalling, lying and despicable behavior on the phone afterwards is inexcusable*** ***
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was never informed by AJ Madison that the item was on back order The first term that was stated was in the company response to my complaint on Revdex.com Here is a chronological description of my interaction with this company:
10/*/14: Item ordered online AJ Madison files pending transaction with *** *** for full amount
10/**/14: I requested a status update from website tracking option - no response from AJ Madison
10/**/14: I emailed customer service for a status update
10/**/14: My *** *** charged full amount of order According to AJ Madison's policy - customers are not charged until order ships - I now believe the order has shipped
10/**/14: I call customer service and am told that the order will be delivered on 10/**/
10/**/14: I receive an email from AJ Madison customer service stating my order will ship in one to two weeks and I will receive an email with more information
10/**/14: I call AJ Madison to clarify conflicting information...stated delivery on 10/**/by rep, email stating delivery in 1-weeks, posted transaction to credit card indicating item has shipped I am informed during this call that delivery will not take place on 10/**/but will be delivered on 10/**/
10/**/14: I call AJ Madison at 10am to verify delivery on the next day - I am informed that my order cannot be located and that I will receive a call back or an email shortly I call AJ Madison again at 2:30pm and am informed that no delivery will take place and that the item will ship in 1-weeks I explained that I have received conflicting information regarding delivery and that my credit card was fully charged on 10/**/ The customer service rep replied that the charge was pending - and would appear and disappear I replied that it was a posted transaction on 10/**/as per *** ***
10/**/14: I filed a complaint with Revdex.com I have received numerous promises of delivery from AJ Madison - none have been completed I have been charged for the item ordered - which according to AJ Madison customer is billed when order ships
10/22/14: AJ Madison responds to complaint via Revdex.com with an untruthful response I am still without the item I ordered but have been fully charged for and still have no clear delivery date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your informationWe do see that your account has been credited as agreed upon to accept your deliveryWe do have notice that all work has been completedIf you have any other issues please let us know so we may assist youHave a pleasant day

Thank you for your email.We have looked into your order and see you were emailed in regards to your inquiry about the rebate submissionThe following email was sent to you from customer service: Thank you for placing your order with AJ MadisonUnfortunately, we can't give you discount 10% as it is below our cost, all the dates we provided we received from *** directlyYour rebates will be honored, please submit the rebate forms by postmarked date without the serial numbers, once you took the delivery please call us back with the serial numbers and the rebates will be honoredI apologize for any inconvenience.If you would please provide our customer service team with a rejection letter(s) from the rebate companies, for the rebates that were in effect when you placed the order in November and needed to be post marked by Dec, **,2014, we can help you resolve this issueWe look forward to hearing from youHave a pleasant day

Revdex.com:
We have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The size of a corporation is irrelevant if communication is personally addressed to specific person(s) and/or officers of such a corporationIt only shows how a company elects to do business and/or handle sensitive and potentially legal customer care issues.We are dealing with corporations much larger than AJ Madison on a daily basis and never had or have any issues and/or plain refusals of communication with corporate management, officers, including but not limited to ***’s, ***’s etc.As we now have numerous times and explicitly explained the customer's demands, and since a Revdex.com dispute is pending, we have to inform you that the customer insist in the appropriate exchange for a brand new out-of-the-box working itemThe customer is legally entitled to receive such an exchange and is prepared to protect his legal rights.Your argument: "We do not have another unit to send you.” is unacceptable since by your own admission AJ Madison is a large corporation, thusly the proper exchange as demanded by the customer can and shall not be the issueA “large corporation”, such as AJ Madison should have no problems what so ever obtaining items from the respective manufacturer in a short amount of time.The customer’s complaint stands! In addition we refer to our extensive prior correspondence.The customer also reserves the right to file additional claims, including but not limited to legal actions with the Department of Consumer Affairs and Protection, due to AJ Madison’s plain unwillingness to provide the customer with remedies to which he is legally entitled.The customer continues his dispute until such time as a customer acceptable agreement can be reached. At he same time the customer herby demands to receive any and all corporate information including but not limited to direct contact information (phone number, mailing address, email, etc.) for the corporate officers for AJ Madison, Inc.Furthermore, AJ Madison’s most recent statement that, “We do not have another unit to send you as this unit is out of stock” is not corroborated by AJ Madison’s online order option (order form dated March ***, 2015), where no mention is made that the unit might be out of stock and an additional order will go through just fineAlso our research indicates that there is no shortage of the items in question from the manufacturer. Additionally, a recent phone inquiry to AJ Madison’s order line *** *** *** further proofs that the requested item is definitely in stock since AJ Madison’s sales personnel confirmed availability/in stock and was ready to ship the item in question and followed up with the appropriate “sales quote” dated March ***, 2015.Thus, and contrary to their statement(s), AJ Madison could easily order and/or ship/provide another unit from their warehouse and/or the manufacturer, since the item is clearly in stock and certainly not discontinuedThis leaves the impression, that the company simply does not wish to provide the customer with proper customer service.Clearly “the only two options” that AJ Madison wants (!) the customer to agree to are not the only options! The customer would be willing to wait for the replacement item for a reasonable amount of time, with the proper interim credit, if availability were a legitimate concernHowever, the customer will only accept a brand new, un-repaired, non-refurbished, factory sealed, working out-of-the box replacement itemThe customer has already suffered additional hardship and expenses due to this ongoing situation!The customer also will proactively insist in yet another replacement unit, should the respective exchanged item again not work properly out-of-the-box!The customer’s complaint stands as described!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for shopping at AJ Madison
Please note AJ Madison and our shipping companies are closed for the Jewish Holidays, and do not deliver on weekends
We were closed *** and ***
As you have been notified when we opened again the unit you ordered was on back orderWe
contacted Summit directly and they will be shipping and delivering direct to get you your order as fast as possible
Your order is considered shipped as your order is now with a shipper
We apologize for this confusion
Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not true, while they have issued a bill of goods but they have not shipped it. Buyer beware, this is the best they can dothis order was placed at the end of November and today is Feb **.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have received the purchased item in timely manner and am completely satisfied by AJ Madison service.
Sincerely,
[redacted]

Thank you for your email. We have reviewed your order and see that the rep working on your case has confirmed with you that the parts have been ordered from the manufacture and should arrive to you in 3-5 days. If you have any other questions please contact our customer service team and they will be...

happy to help you. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The request was not for "paper work" and I don't have a working unit yet.  Please understand we have a trust issue hear after I been dealing with a $7k headache that is directly related to an issue with this unit having been used and /or modified.  If I ran a business claiming to be the number one internet based appliance sales company who supports their clients after the sale , I would be very concerned about this situation.  I would want to understand how this could possibly happen.  Therefore I come to the conclusion that you dont get it or you simply don't care.  I strongly recommend you make an effort to work with DCS to provide a communication validating your position. The request was not for "paper work" and I don't have a working unit yet.  Please understand we have a trust issuehear after I been dealing with a $7k headache that is directly related to an issue with this unit having been used and /or modified.  If I ran abusiness claiming to be the number one internet based appliance sales companywho supports their clients after the sale , I would be very concerned aboutthis situation.  I would want to understand how this could possibly happen.  Therefore I’ve  come to theconclusion that you don’t’ get it or you simply don't care.  I strongly recommend you embrace a path to closure and work with DCS to provide a communication validating your position.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry we were not able to assit you in this matter. As we have stating the restocking fees can not be waivedThese terms were laid out and the option was the customers to place with the conditions in place and agreed to. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This invoice is inaccurate and does not include the 259.00 warranty we paid for the refrigerator that we never received.  The refund should be 1889.00 for the refrigerator plus the 259.00 warranty minus $190.00 (to include the proportion of the refrigerator that encompassed the $500 discount).  That would total  1958 for the discount.   I have confirmed with the bank that the refund was incomplete and they have reimbursed that discount.   Please re-read my prior response, as you did not answer my questions or address the discrepancies in the delivery dates on the invoice as well as your failure to clearly advise consumers prior to purchase of restocking fees or have it conspicuously displayed as also required by law (New York General Business Law § 349).During this process AJ Madison has been side stepping  the issue at hand.  I was not clearly advised of restocking fees prior (before) the purchase.  The customer service has been poor, the incomplete credit was significantly delayed, and attempts to resolve this over the phone with a customer service agent (and then manager) were dismissed.  I have made every good faith effort to resolve this amicably, and only resorted to a Revdex.com complaint as a last resort due to AJ Madison's lack of response or genuine effort towards a resolution. Deceptive business practices are not acceptable.Please provide an accurate refund.   I appreciate your time and attention, as we are all busy.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I will look forward to hearing from your legal department.  Please include confirmation of when I was notified of the back-order.  Also, I received delivery of the oven.  Please respond ASAP in regards to the oven.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting AJ Madison. We will proceed with the agreement we spoke about over the phone, AJ Madison will be picking up your unit and refunding your account out of customer satisfaction. We are sorry the manufacture has was not able to get a service company to your home to adjust...

your unit. Please wait for the trucking company to contact you about the pick up of your dishwasher/ Thank you Have a pleasant day

Thank you for your email. We see your unit had been picked up and a refund check has been mailed to you on 6/*/15 check # [redacted] for $1119.63. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have a broken machine that can not be used. AGAIN, no one should have to live with a repair to a brand new item.  AJ Madison should have done the right thing for the customer.  They know they will not have to take the item back as it must be installed to see if it works.  Once installed,per their policy, it can not be returned. Hmmmmm, heads they win, tails I lose?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your response. Sir, the claim that the unit is not installed but DOA is a contradiction. All items are able to be added to the cart and even check out but as we do not charge until an item ships a back order email will be sent. This allows customer to hold a price and receive allocation. If you will allow AJ Madison to pick up the unit and refund you we will be happy to due so.  We have overridden many AJ Madison policy's to resolve your order. As there is no proof that the unit is in fact DOA as you have refused service. This is the only option AJ Madison is willing to provide you as. Furthermore, as the unit was moved from the delivery location to an unknown address the unit will need to be returned to the location or the address provided to our trucking company for approval. Please confirm you will allow is to pick up the unit and refund you in full. If this is not agreed to there is nothing more AJ Madison can do for you. Please confirm and we can set up a pick up with our trucking company. Have a pleasant day. ?

Your refund will be issued within the next 7-10 business days. You will receive an email confirmation once the refund is posted back into your account. Have a great day! Thank you, Customer Support AJ Madison [redacted]Tell us why here...